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Business Profile

Payment Processing Services

Nayax, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

This profile includes complaints for Nayax, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nayax, LLC has 2 locations, listed below.

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    • Nayax, LLC

      11350 McCormick Rd Ste 1004 Hunt Valley, MD 21031-1002

    • Nayax, LLC

      Executive Plaza 1 11350 McCormick Road Hunt Valley, MD 21031

    Customer Complaints Summary

    • 96 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We did not give permission to take out 5-27-25 all six transactions to our account ending in 7631 of our checking! Total amount $13.65 we have calling , ttxting but do not answer !

    • Initial Complaint

      Date:04/22/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am currently using nayax card readers on my vending machine. I got recent billing statement on April ******* and they are charging me for two card readers and I only have one machine. I reached out to them by phone and email. Placed on hold and no response back to my email. Back in March I placed an order for a new antenna. Kept getting the run around that the the order was placed. I been waiting a month to get a call back from finance and they finally call to tell me the order was never placed. I dont have time to sit on hold to wait for a representative. I've called, and emailed and I keep get left on hold and no one will give me any information on rectifying this situation. I just want my refund for the extra charge and go forward to be billed for one card reader.

      Customer Answer

      Date: 05/20/2025

      At this time they havent called me back. About the issue I had to keep calling them several times for a refund. Which they credit to my account. Thank you for your help. 

    • Initial Complaint

      Date:04/01/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got Nayax a few years ago as my cashless provider for my vending machines. These devices fair on a regular basis. Youll install the car radar today then suddenly it stopped accepting credit cards. Then the next day it goes off-line and it dies.Your contact customer service and they expect you to wait by the machine so they can diagnose it. They respond to you the next day and they ask her if you cannot be in front of the machine we cannot diagnose it. They expect you to stand 30 hours by the machine show they can call back and diagnose it.Did they told you about the machine is off-line you just need to take this credit card and replace it with another one Ive been doing this year after year month after month. I just sent them 15 bad devices yesterday. Do you have five more this morning or not working?And what is the answer just replace them.I am filing this complaint with a full intention if issue is not resolved to take the matter in front of the courts

    • Initial Complaint

      Date:03/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 4 credit card readers for my laundry machines on 09/17/2024. I was told by Nayax that the card readers could be installed on my machines prior to purchasing them. After I received them, I had to have a professional appliance technician install them because Nayax didn't have the easy plug in cord available. After calling Nayax and speaking with their technicians multiple times, spending over 10 hours on the phone, and 4 weeks of troubleshooting, they were not able to assist in getting the card readers to work with my laundry machines. Their technicians had no idea what they were doing and didn't have the proper information for my machines. I then asked for a full refund and they refused because according to their policy, they don't accept refunds after the boxes have been opened. I said I want to completely opt out of everything because they were still trying to charge me a monthly membership fee, even though their card readers weren't installed (which they knew). They've refused my request and have ignored my emails requesting them to stop charging me a monthly fee. Please help me with this. I did notify them if they didn't resolve this that I was reporting them to you, the BBB. Thank you.

    • Initial Complaint

      Date:03/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 3 nayax credit card readers and one would not function properly and I contacted technical support over *********************************************************************************** It seems that technical support doesn't care about solving issues with this device.

    • Initial Complaint

      Date:02/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint against Nayax, a vending machine payment processing company, regarding unauthorized and excessive charges on my elderly mother's bank account who resides in a nursing home due to her failing health.Over the past several months, my mother has experienced multiple small transactions from Nayax vending machines that appear to be predatory and excessive, totalling hundreds of dollars each month. She does not recall making any purchases, especially being bed ridden, and the frequency of charges suggests either unauthorized transactions, or an unfair business practice. The charges are frequent, occurring several times daily across multiple dates every month. And like I have said, total hundreds of dollars. The charges are listed as POS Signature Purchase NAYAX VENDING ************************Lack of Customer Support: Attempts to contact ********************** for clarification have been unanswered. There is no clear process to dispute transactions. A police report has been filed as well as subpoenas issued.

      Business Response

      Date: 02/18/2025

      Hello. We're troubled to hear that we may have charged someone erroneously. Nayax is a fully compliant company, and charges should only occur when a customer's card is used on a card reader, and a product/service is delivered. There is a means by which, pending investigation, we can refund these charges. Please reach out to *************************************************** at your earliest convenience. We'd like to help in whatever way we can. 

    • Initial Complaint

      Date:01/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My credit card was fraud charges by NAYAX company for couples of times, even though I didnt know about this company at all. By the way, I live in ******** all the time , I dont know how does this company has my credit card information, this is very suspicious and very concerning. Because of the fraud charges from this company, *** already replaced my credit card for 3 times , this matter has brought a lot inconveniences to my life.

      Business Response

      Date: 01/14/2025

      Hello. We apologize for the inconvenience this caused, and want to assure you that the charges you see from Nayax are not fraudulent. Nayax operates as a merchant processor for our own customers in several unattended markets. This includes, but is not limited to, vending machines, car washes, kiddie rides, arcade machines, and more. If you still wish to dispute these charges, please reach out to *************************************************** and we'll be happy to assist.

    • Initial Complaint

      Date:01/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company is taking money from my account. I have NEVER given them authorization to deduct ANYTHING from my bank.They need to STOP stealing money from my account. This is FRAUD!!

      Business Response

      Date: 01/14/2025

      Hello. We apologize for the confusion. Nayax is a global payment processor to unattended merchants (vending machines, car washes, arcade games, etc.) which means our name may appear on your bank statement when using a Nayax branded card reader. If you still wish to dispute a charge, please reach out to *****************************************************************************  and we'll be happy to assist.

    • Initial Complaint

      Date:12/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted Nayax multiple times about duplicate (now triplicate) charges for one purchase at their vending machines located at *************************. The first contact, the guy gave me the guidance on requesting a refund. I filled out the form then noticed an additional charge on my debit card on a day that I was not even on the premises. I keep contacting them and getting ignored. Granted, it is only $1.85 x 2 that has been overcharged but the problem is that their customer service does not resolve the issue AND the machine is un-manned without contact information on it other than the Nayax information. I am having to turn in the charges as fraudulent and will need to get a new debit card which is a whole big problem because I have my bill pay all connected to this card therefore it requires contacting all the companies to prevent them not getting paid.

      Business Response

      Date: 01/13/2025

      Hello ********. We're sorry that this happened, for the inconvenience it caused you, and for the lack of a resolution from our support team. If you still require assistance to refund your transitions, or any any additional feedback or concerns, please reach out to *************************************************** and our Customer Experience team will be happy to assist.

      Customer Answer

      Date: 01/18/2025

      I am currently waiting for the company to get back to me with the resolution. I did contact them at the email they provided to this complaint, then spoke to an employee on the phone who told me that he needed to do more research to get it resolved. 

      Business Response

      Date: 01/21/2025

      Hello,

      Due to the nature of this complaint and the conversation the customer had with the agent, we are still investigating these transactions. Unfortunately, they require use to search for specific and detail information. We hope to resolve the issue today.

    • Initial Complaint

      Date:12/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had been having issues with my Nayax card reader dating back to October 2023 and has yet to be resolved. The issue was the Nayax card reader was authorizing purchases telling my machine the transaction was approved and the product would then be dispensed to the customer, however ********************** was not charging the card. Therefore, it is a clear issue on Nayax's card reader. I was put in contact with ***** *****. An investigation into why this error was occurring on a daily basis concluded that there was a communication error on the Nayax softwares end causing the machine to send error codes for a settlement of $0. Since the issue had been resolved there has not been a single discrepancy between Nayax and my weekly reimbursements. I was then informed by ***** to file a claim with the Nayax ****************** because I was owed a substantial amount of money. Between the months of October and March my machine dispensed roughly $5,800.00 worth of free items to customers for free. A claim was filed with ********************** and months went by with no response from the Nayax ******************. After reaching out multiple times I was put in contact with an agent who had informed me my case had been closed and moved along to the ************************ and should expect to see payments within 1-2 weeks. However, it has now been over 6 months and Nayax continues to withold my reimbursement. This is completely unacceptable.

      Business Response

      Date: 01/13/2025

      Hello. We apologize for the delayed response. We'd like to further investigate your claim, find out where it stalled, and get it going again. We ask that you send your name, phone number, and company's name to *************************************************** so that we can look into the issue further.

    Nayax, LLC is NOT a BBB Accredited Business.

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