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Business Profile

Payment Processing Services

Nayax, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

This profile includes complaints for Nayax, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Nayax, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Nayax, LLC

      11350 McCormick Rd Ste 1004 Hunt Valley, MD 21031-1002

    • Nayax, LLC

      Executive Plaza 1 11350 McCormick Road Hunt Valley, MD 21031

    Customer Complaints Summary

    • 96 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DO NOT USE AT ALL! I completed an application for Nayax services on 7/31/22 and received correspondence stating it would take 10 days to confirm setup but everything would be done to get to my account sooner. More than two weeks passed so I contacted them back, at that time I was instructed to complete agreements via email. Finally, on 8/12/22 I received a congratulations approval for KYC/Nayax services. It's now 9/17 and I have yet to receive any further updates on my Nayax account. I have contacted Nayax several times since and on each occurrence I've been told my company is in the final phase and the only thing left is to receive credentials from China. I made agreements with several location managers that there would be cc readers available on every machine. At this time I have customers who feel they have made the wrong choice in trusting our services (ALL BECAUSE OF NAYAX'S DELAY WITH THE ENTIRE PROCESS). I'm losing money all the way around and Nayax has no concern what so ever!!

      Business Response

      Date: 11/11/2022

      Business Response /* (1000, 9, 2022/10/14) */
      From: Harry *********
      Sent: Friday, October 14, 2022 10:30 AM
      To: ************************ **********************
      Cc: 'Ralph ********* <********@******************
      Subject: RE: Follow up to - BBB CASE#: XXXXXXXX

      Hi *******.

      I was notified of your complaint to the BBB.

      Thank you for notifying us of your situation. I have researched it. Unfortunately, the complicating factor in this situation is that your Nayax device was shipped from China and not the norm from the US as most others who we onboard. When they come from China, as there are additional variables, it does take longer than the norm then when purchased in the US BUT it should not take this long and for that I apologize. I have the delay from China being looked at so we can expedite and please contact me directly *************** or XXX-XXX-XXXX and I will contact you as well as I hear back.

      Thank you.

      Harry


      Harry *********
      Senior Director of Solution Sales

      Mobile: XXX-XXX-XXXX
      Phone: XXX-XXX-XXXX *****
      XXXXX ********* Road Executive ***** 1 Suite **** Hunt ******* ** XXXXX
      Email: ***************
      Linkedin: www.linkedin.com/in/harrykozlovsky/
      Schedule a Meeting With Me - https://calendly.com/harrykozlovsky
      www.nayax.com



      THIS MESSAGE IS CONFIDENTIAL This e-mail message and any attachments are proprietary and confidential information intended only for the use of the recipient(s) named above. If you are not the intended recipient, you may not print, distribute, or copy this message or any attachments. If you have received this communication in error, please notify the sender by return e-mail and delete this message and any attachments from your computer. This mail shall not be considered as an offer or acceptance of an offer and if it contains commercial information, it will not obligate the company in any way unless there is a signed and authorized agreement.
      Please consider the environment before printing


      *************************************
      Nayax (https://youtu.be/fLJloIDDP4k), in over 600K unattended machines in 60+ countries and banks with 45 financial institutions worldwide, is the leading Global end to end retail technology platform for unattended & attended commerce. Our mission is to simplify commerce and payments for retailers while driving growth, optimizing operations, and enhancing consumer engagement. Our platform empowers retailers to provide consumers with digital, cashless, connected commerce experiences, enhancing consumer conversion and loyalty. Why does this matter to you? It allows us to exclusively offer you many important money generating and efficiency saving features at no additional cost to drive your revenue.

      Nayax Rings Opening Bell on 9/21 https://www.cnbc.com/video/2022/09/21/opening-bell-september-21-2022.html and joins Nasdaq https://finance.yahoo.com/news/nayax-announces-expected-nasdaq-listing-140000907.html
      HOT News - Customers small to huge keep coming for Nayax Technology - https://www.nayax.com/resource/nayax-provides-cashless-payment-solution-for-five-star-food-service/ and https://www.vendingconnection.com/articles/nayax-enters-agreement-with-compass-group-usa/
      Nayax does not sell "vanilla readers" that accept VISA/Mastercard/Amex/Discover and Apple/Goggle and Samsung Pay as many do. Our devices are strategic tools, with specific technology features to help our operators increase their revenue and lower their cost of operations. We engineer and manufacturer for over 60+ countries in every type of machine that exists from more simple vending to very complex Electric Vehicle Charging Stations, unlike others who buy basic readers from outsources and white label their names on them for resale. Read and see visually many of these exclusive Nayax features.

      Technology Matters - https://www.linkedin.com/posts/harrykozlovsky_nayax-emv-cashlesspayments-activity-6958352399283408896-nAw_?utm_source=linkedin_share&utm_medium=member_desktop_web

      New Nayax Technology Features:

      Instant Receipts - https://youtu.be/k2SkUIb8rZI

      EasiFit for MEI Validators - https://www.vendingconnection.com/articles/nayax-intros-easifit/ (see attached)

    • Initial Complaint

      Date:09/13/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9-12-2022, as well as other times in the week before, i scanned my visa credit card to get a product from a Nayax vending machine. The Terminal told me my card was declined and refused to give me a product, but charged my card anyway. This happened three times. I have reached out to the company but have received no refund or response. What a scam. I know of several other people this happened to.

      Business Response

      Date: 10/27/2022

      Business Response /* (1000, 5, 2022/09/16) */
      From: ***** *********
      Sent: Friday, September 16, XXXX X:XX PM
      To: **************@gmail.com
      Cc: ********@greatermd.bbb.org; Ralph ******* from BBB <************@bbb-email.org>
      Subject: FW: Follow up to - BBB CASE#: XXXXXXXX

      Hi *******.

      I was notified of your complaint to the BBB. As you can see when one looks on the BBB website under Nayax - https://www.bbb.org/us/md/hunt-valley/profile/payment-processing-services/nayax-llc-XXXX-XXXXXXXX/details#Products-&-Services , you can better understand any confusion as to who Nayax is worldwide and why you see Nayax on your statement

      As a review, Nayax engineers and manufactures the credit card readers that are on over 600,000 unattended machines around the world (in over 60 countries). When one sees Nayax on their credit card statement that means that card would have to have been physically inserted or tapped on one of our readers on some machine. These machines can be vending machines, air/vac machines at gas stations, car washes, luggage carts at airports; amusement machines, and 100's of types more. Every transaction is stored in our system for us to pull up and see on what machine the transaction occurred. WE do not own the machines. The machine owners when they buy our devices, have us act as their merchant on record and we take all the funds from the customers and reimburse the machine owners minus their fees. We are in essence also a huge international processing company. We get many callers like you calling asking question every day. It is a natural part of our business.

      For a refund, you wrote you reached out to Nayax. We have selection #4 on our main line XXX-XXX-XXXX specifically to handle refunds and reach or leave a message for Finance. Had you already done this? It was not clear in your email. If you have not, please do so. If you have and have not heard back, please reply to this email to me and I **** make sure the refund is handled for you. Also feel free no matter what to call me direct anytime on my cell XXX-XXX-XXXX to reach me if anything I wrote is confusing or you need further assistance. If I am on the phone, please leave me a message and I **** call you back.

      Thank you.



      ***** *********
      Senior Director of Solution Sales

      Mobile: XXX-XXX-XXXX
      Phone: XXX-XXX-XXXX *****
      XXXXX ********* Road Executive ***** 1 Suite **** Hunt ******* ** XXXXX
      Email: ***************
      Linkedin: www.linkedin.com/in/harrykozlovsky/
      Schedule a Meeting With Me - https://calendly.com/harrykozlovsky
      www.nayax.com



      THIS MESSAGE IS CONFIDENTIAL This e-mail message and any attachments are proprietary and confidential information intended only for the use of the recipient(s) named above. If you are not the intended recipient, you may not print, distribute, or copy this message or any attachments. If you have received this communication in error, please notify the sender by return e-mail and delete this message and any attachments from your computer. This mail shall not be considered as an offer or acceptance of an offer and if it contains commercial information, it **** not obligate the company in any way unless there is a signed and authorized agreement.
      Please consider the environment before printing




      ********************************
      Nayax does not sell "vanilla readers" that accept VISA/Mastercard/Amex/Discover and Apple/Goggle and Samsung Pay as many do. Our devices are strategic tools, with specific technology features to help our operators increase their revenue and lower their cost of operations. We engineer and manufacturer for over 60+ countries in every type of machine that exists from more simple vending to very complex Electric Vehicle Charging Stations, unlike others who buy basic readers from outsources and white label their names on them for resale. Read and see visually many of these exclusive Nayax features.

      HOT News - Customers small to huge keep coming for Nayax Technology - https://www.nayax.com/resource/nayax-provides-cashless-payment-solution-for-five-star-food-service/ and https://www.vendingconnection.com/articles/nayax-enters-agreement-with-compass-group-usa/

      Technology Matters - https://www.linkedin.com/posts/harrykozlovsky_nayax-emv-cashlesspayments-activity-XXXXXXXXXXXXXXXXXXX-nAw_?utm_source=linkedin_share&utm_medium=member_desktop_web

      New Nayax Technology Features:

      Instant Receipts - https://youtu.be/k2SkUIb8rZI

      EasiFit for MEI Validators - https://www.vendingconnection.com/articles/nayax-intros-easifit/ (see attached)


      Multi-Vend with EMV and no High Customer Preauthorization's - This allows your operators to safely sell multiple products - https://www.nayax.com/resource/nayax-announces-incremental-authorization-of-emv-compliant-multi-vend-transactions-for-u-s-vending-operators/?utm_campaign=2022%20-%20Announcements&utm_content=XXXXXXXXX&utm_medium=social&utm_source=linkedin&hss_channel=lcp-XXXXXXX

      NovaMarket - https://www.youtube.com/watch?v=HAlsm4elcw0

      See more below what Nayax features we offer exclusively to our operators.

      Thank you.

      ***** *********
      Senior Director of Solution Sales

      Mobile: XXX-XXX-XXXX
      Phone: XXX-XXX-XXXX x1113
      XXXXX ********* Road Executive ***** 1 Suite **** Hunt ******* ** XXXXX
      Email: ***************
      Linkedin: www.linkedin.com/in/harrykozlovsky/
      Schedule a Meeting With Me - https://calendly.com/harrykozlovsky
      www.nayax.com



      THIS MESSAGE IS CONFIDENTIAL This e-mail message and any attachments are proprietary and confidential information intended only for the use of the recipient(s) named above. If you are not the intended recipient, you may not print, distribute, or copy this message or any attachments. If you have received this communication in error, please notify the sender by return e-mail and delete this message and any attachments from your computer. This mail shall not be considered as an offer or acceptance of an offer and if it contains commercial information, it **** not obligate the company in any way unless there is a signed and authorized agreement.
      Please consider the environment before printing



      *************************************
      Nayax (https://youtu.be/fLJloIDDP4k), in over 600K unattended machines in 60+ countries and banks with 45 financial institutions worldwide, is the leading Global end to end retail technology platform for unattended & attended commerce. Our mission is to simplify commerce and payments for retailers while driving growth, optimizing operations, and enhancing consumer engagement. Our platform empowers retailers to provide consumers with digital, cashless, connected commerce experiences, enhancing consumer conversion and loyalty. Why does this matter to you? It allows us to exclusively offer you many important money generating and efficiency saving features at no additional cost to drive your revenue.

      News from Nayax - Billion Dollar Valuation - https://www.prnewswire.com/il/news-releases/unicorn-in-the-tel-aviv-stock-exchange-taseipo-of-the-largest-high-tech-company-XXXXXXXXX.html

      * NO FORCED CONTRACT - Others **** quietly sign Operators up for a 5 year contract with penalties to leave

      * NO CHARGEBACKS - EMV Both Chip and Tap Enabled and Fully 100% PCI Compliant - WITH NAYAX DEVICES WE ACCEPT THE MOST SECURE TRANSACTIONS WITH EMV CONTACT AND CONTACTLESS IN THE US. Nayax has been Chip and Tap for 4 years in the US - https://www.vendingmarketwatch.com/technology/credit-debit-rfid-card-readers/news/XXXXXXXX/emv-contact-contactless-use-account-for-more-than-90-of-all-nayax-cashless-transactions-in-us?utm_source=AUTM+VMW+Today+NL&utm_medium=email&utm_campaign=AUTMXXXXXXXXX&o_eid=9008AXXXXXXXJ1T&rdx.ident%5Bpull%5D=omeda%7C9008AXXXXXXXJ1T&oly_enc_id=9008AXXXXXXXJ1Tand here - https://youtu.be/L7WaMHTUDqs

      * Vandalism and Water Resistant - https://youtu.be/yptgHfhmxBE and https://www.youtube.com/watch?v=oPQ3GGMJ5kg

      * Nayax builds Customer Engagement into their hardware:
      Nayax readers speak to the customer and guides them through the transaction by voice and says thank you went completed
      Monyx Rewards and Loyalty Wallet App - "Shake Me" feature **** give your customers free money after every purchase and also Nayax gives a 10% bonus (a free $2.50 for every $25 the customer would spend) - https://www.youtube.com/watch?v=LuLG0y-0yE4 and click here - https://m.youtube.com/watch?v=hwILaiIfMy0 and click here https://nayax.my.salesforce.com/sfc/p/1IXXXXXXel3d/a/1IXXXXXXkP4a/wuiDMoIE6cA2jcMv9dKVydOMjuWH2tP70UwRMBRtgpQ and click here https://nayax.my.salesforce.com/sfc/p/1IXXXXXXel3d/a/1IXXXXXXkSZM/OU5nfW8nTyG0QEW6c6c0e_bDxC5wRX4MnyZYUQu0w1U

      * Instant Power up and Power Down Alerts through the hardware allowing our customers to instantly know if their machine is down or up to prevent loss of sales

      * Instant Receipts - https://youtu.be/k2SkUIb8rZI

      New features I showed at NAMA.
      If you are not on LinkedIn click on both of these:
      https://youtu.be/192mHaSPg8g and https://youtu.be/9YAGnEjLV08
      If you are on LinkedIn use this link - https://www.linkedin.com/posts/harrykozlovsky_exclusive-cutting-edge-innovation-by-the-activity-XXXXXXXXXXXXXXXXXXX-LEaG

      See very interesting recent post - https://www.linkedin.com/posts/harrykozlovsky_cheddar-the-news-leader-for-innovations-activity-XXXXXXXXXXXXXXXXXXX-k71-

      * Interactive Touchscreen that can be branded with up to 2 graphics from the operator

      * Accepts transactions in Pre-selection Mode to prevent customer angst and confusion so that customers do not get charged a constant Pre-authorization higher amount then they paid

      * LAN/Wifi Port Built-in - If our customers encounter any locations that cannot get a consistent cellular signal (rural areas, basement, steel, concrete encased buildings etc...) they are not stuck in cash if they have access to an ethernet cable or wifi in a location and they can still process transactions.

      * MOMA - Phone App to see sales (and offers inventory) from the comfort of your phone

      * Pre-Paid Card System - Create your Own Gift Cards. Add Money as you desire. Autofill, carry over unused balances.

      * Brand The Reader (Name, Colors, Logo, Messages)

      * Instant Refunds To Your Customers

      * Multi-Language Switchable

      * 99.9% uptime guaranteed uptime servers

      * Touch Free Vending - Coming Soon - https://www.youtube.com/watch?v=KQRfPcs5VGI&feature=youtu.be

      Thank you for your support of Nayax and STAY SAFE.

      *****

    • Initial Complaint

      Date:09/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THERE IS A VENDING MACHINE INSIDE OF NORDSTROM DEPARTMENT STORE IN HIGHLAND INDIANA , I PURCHASED SOMETHING FOR $1.50 AND WAS CHARGED $8.00 TWO TIMES, THIS HAS TO STOP, THIS IS A RIGHT RIP OFF. I WANT MY MONEY BACK. I HAVE PROOF ON MY PHONE WHERE AS I SCREEN SHOT THE PROOF.

      Business Response

      Date: 10/07/2022

      Business Response /* (1000, 5, 2022/09/06) */
      From: ***** *********
      Sent: Tuesday, September 6, XXXX X:XX PM
      To: ************************ **********************
      Cc: Serigne Fall *************************
      Subject: FW: Follow up to - BBB CASE#: XXXXXXXX
      Importance: High

      Hi ******.

      I was notified of your complaint to the BBB. As you can see when look on the BBB website under Nayax - https://www.bbb.org/us/md/hunt-valley/profile/payment-processing-services/nayax-llc-XXXX-XXXXXXXX/details#Products-&-Services , you can better understand any confusion as to who Nayax is worldwide.

      As a review, Nayax engineers and manufactures the credit card readers that are on over 600,000 unattended machines around the world (in over 70 countries). When one sees Nayax on their credit card statement that means that that card would have to have been physically swiped or inserted on one of our readers on some machine. These machines can be vending machines, air/vac machines at gas stations, car washes, luggage carts at airports; amusement machines, and 100's of types more. Every transaction is stored in our system for us to pull up and see on what machine the transaction occurred. The machine owners when they buy our devices, have us act as their merchant on record and we take all the funds from the customers and reimburse the machine owners minus their fees. We are in essence also a huge international processing company. We get many callers like you calling asking question every day. It is a natural part of our business.

      Many machines (Nayax does not own the machines but the owners buy the readers from Nayax) do what is called a pre-authorization. You mentioned you were charged 2 times. If these were preauth charges, they would have been marked pending. A charge that is marked pending is not a charge against the account. It is a preauthorization charge that disappears with 24-72 hours and is replaced by the real charge, in this case $1.50. If you continue to show the $8 charges it is likely not a pre-auth but a real charge and please call our Finance Department at XXX-XXX-XXXX and they can look up all transactions and credit the charges back as needed.

      Also, if you have any issues, thereafter, please feel free to call me anytime on my cell XXX-XXX-XXXX to reach me. If I am on the phone, please leave me a message and I will call you right back.

      Thank you.

      *****


      *************************************
      Nayax (https://youtu.be/fLJloIDDP4k), in over 600K unattended machines in 60+ countries and banks with 45 financial institutions worldwide, is the leading Global end to end retail technology platform for unattended & attended commerce. Our mission is to simplify commerce and payments for retailers while driving growth, optimizing operations, and enhancing consumer engagement. Our platform empowers retailers to provide consumers with digital, cashless, connected commerce experiences, enhancing consumer conversion and loyalty. Why does this matter to you? It allows us to exclusively offer you many important money generating and efficiency saving features at no additional cost to drive your revenue.

      News from Nayax - Billion Dollar Valuation - https://www.prnewswire.com/il/news-releases/unicorn-in-the-tel-aviv-stock-exchange-taseipo-of-the-largest-high-tech-company-XXXXXXXXX.html







      ***** *********
      Senior Director of Solution Sales

      Mobile: XXX-XXX-XXXX
      Phone: XXX-XXX-XXXX x1113
      XXXXX McCormick Road Executive Plaza 1 Suite 1004 Hunt Valley, MD XXXXX
      Email: *****@nayax.com
      Linkedin: ***********************************
      Schedule a Meeting With Me - ***********************************
      www.nayax.com



      THIS MESSAGE IS CONFIDENTIAL This e-mail message and any attachments are proprietary and confidential information intended only for the use of the recipient(s) named above. If you are not the intended recipient, you may not print, distribute, or copy this message or any attachments. If you have received this communication in error, please notify the sender by return e-mail and delete this message and any attachments from your computer. This mail shall not be considered as an offer or acceptance of an offer and if it contains commercial information, it **** not obligate the company in any way unless there is a signed and authorized agreement.
      Please consider the environment before printing

    • Initial Complaint

      Date:08/16/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I see a 2.00$ charge on my ****** card ****. No clue why. Apparently I paid something, somewhere, somehow, and Nayax was used? I make many purchases and usually don't get charged extra. So why am I charged two big dollars? Who's the vendor that that uses a cashless method for payment and charges me for it? I would like to know so I can get reimbursed or simply avoid going there. I'll be disputing this charge with my ****** provider. And please, don't bother with the Arms length reply about yadi yadi Yada. Already verified the company and other complaints... a waist of time to get no response really. I want to see why I got this transaction on my ****** card, as in which other transaction is it related to?
      That's all.

      Business Response

      Date: 10/07/2022

      Business Response /* (1000, 8, 2022/09/01) */
      From: ***** *********
      Sent: Monday, August 22, XXXX XX:XX AM
      To: *************@hotmail.com
      Cc: Serigne Fall <*****@greatermd.bbb.org>
      Subject: RE: Follow up to - BBB CASE# XXXXXXXX

      Hi ****.

      I was notified of your complaint to the BBB. Sorry you did not read my Nayax responses to the same inquiries others had written as it would have informed you what to do. As you can see when you look on the BBB website under Nayax - https://www.bbb.org/us/md/hunt-valley/profile/payment-processing-services/nayax-llc-XXXX-XXXXXXXX/details#Products-&-Services , you can better understand any confusion as to who Nayax is worldwide and why you see Nayax on your statement

      As a review, Nayax engineers and manufactures the credit card readers that are on over 500,000 unattended machines around the world (in over 60 countries). We do not own or operate the machines our readers are on. When one sees Nayax on their credit card statement that means that card would have to have been physically inserted or tapped on one of our readers on some machine. These machines can be vending machines, air/vac machines at gas stations, car washes, luggage carts at airports; amusement machines, and 100's of types more. Every transaction is stored in our system for us to pull up and see on what machine the transaction occurred. The machine owners when they buy our devices, have us act as their merchant on record and we take all the funds from the customers and reimburse the machine owners minus their fees. We are in essence also a huge international processing company. We get many callers like you calling asking question every day. It is a natural part of our business.

      For a refund for not receiving your product or being overcharged due to a machine issue, please call us XXX-XXX-XXXX and select the choice for a refund with Finance or send an email to *********@nayax.com and someone **** be able to lookup the transactions based on a few questions they **** ask you. If no one is available to pickup, please leave a voice mail with the Finance group and someone **** get back to you.

      Also if for any reason, they are busy and they do not pick up and get back to you, please feel free to call me direct anytime on my cell XXX-XXX-XXXX. If I am on the phone, please leave me a message and I **** call you right back.

      Thank you.

      *****

      *****************
      HOT News - Customers small to huge keep coming for Nayax Technology - https://www.nayax.com/resource/nayax-provides-cashless-payment-solution-for-five-star-food-service/ and https://www.vendingconnection.com/articles/nayax-enters-agreement-with-compass-group-usa/
      Technology Matters - https://www.linkedin.com/posts/harrykozlovsky_nayax-emv-cashlesspayments-activity-XXXXXXXXXXXXXXXXXXX-nAw_?utm_source=linkedin_share&utm_medium=member_desktop_web

      New Nayax Technology Features:

      Instant Receipts - https://youtu.be/k2SkUIb8rZI

      EasiFit for MEI Validators - https://www.vendingconnection.com/articles/nayax-intros-easifit/ (see attached)


      Multi-Vend with EMV and no High Customer Preauthorization's - This allows your operators to safely sell multiple products - https://www.nayax.com/resource/nayax-announces-incremental-authorization-of-emv-compliant-multi-vend-transactions-for-u-s-vending-operators/?utm_campaign=2022%20-%20Announcements&utm_content=XXXXXXXXX&utm_medium=social&utm_source=linkedin&hss_channel=lcp-XXXXXXX

      NovaMarket - https://www.youtube.com/watch?v=HAlsm4elcw0

      Thank you.

      ***** *********
      Senior Director of Solution Sales

      Mobile: XXX-XXX-XXXX
      Phone: XXX-XXX-XXXX x1113
      XXXXX McCormick Road Executive Plaza 1 Suite 1004 Hunt Valley, MD XXXXX
      Email: *****@nayax.com
      Linkedin: ***********************************
      Schedule a Meeting With Me - ***********************************
      www.nayax.com



      THIS MESSAGE IS CONFIDENTIAL This e-mail message and any attachments are proprietary and confidential information intended only for the use of the recipient(s) named above. If you are not the intended recipient, you may not print, distribute, or copy this message or any attachments. If you have received this communication in error, please notify the sender by return e-mail and delete this message and any attachments from your computer. This mail shall not be considered as an offer or acceptance of an offer and if it contains commercial information, it **** not obligate the company in any way unless there is a signed and authorized agreement.
      Please consider the environment before printing



      *************************************
      Nayax (https://youtu.be/fLJloIDDP4k), in over 600K unattended machines in 60+ countries and banks with 45 financial institutions worldwide, is the leading Global end to end retail technology platform for unattended & attended commerce. Our mission is to simplify commerce and payments for retailers while driving growth, optimizing operations, and enhancing consumer engagement. Our platform empowers retailers to provide consumers with digital, cashless, connected commerce experiences, enhancing consumer conversion and loyalty. Why does this matter to you? It allows us to exclusively offer you many important money generating and efficiency saving features at no additional cost to drive your revenue.

      News from Nayax - Billion Dollar Valuation - https://www.prnewswire.com/il/news-releases/unicorn-in-the-tel-aviv-stock-exchange-taseipo-of-the-largest-high-tech-company-XXXXXXXXX.html

      * NO FORCED CONTRACT - Others **** quietly sign Operators up for a 5 year contract with penalties to leave

      * NO CHARGEBACKS - EMV Both Chip and Tap Enabled and Fully 100% PCI Compliant - WITH NAYAX DEVICES WE ACCEPT THE MOST SECURE TRANSACTIONS WITH EMV CONTACT AND CONTACTLESS IN THE US. Nayax has been Chip and Tap for 4 years in the US - https://www.vendingmarketwatch.com/technology/credit-debit-rfid-card-readers/news/XXXXXXXX/emv-contact-contactless-use-account-for-more-than-90-of-all-nayax-cashless-transactions-in-us?utm_source=AUTM+VMW+Today+NL&utm_medium=email&utm_campaign=AUTMXXXXXXXXX&o_eid=9008AXXXXXXXJ1T&rdx.ident%5Bpull%5D=omeda%7C9008AXXXXXXXJ1T&oly_enc_id=9008AXXXXXXXJ1Tand here - ****************************

      * Vandalism and Water Resistant - https://youtu.be/yptgHfhmxBE and https://www.youtube.com/watch?v=oPQ3GGMJ5kg

      * Nayax builds Customer Engagement into their hardware:
      Nayax readers speak to the customer and guides them through the transaction by voice and says thank you went completed
      Monyx Rewards and Loyalty Wallet App - "Shake Me" feature **** give your customers free money after every purchase and also Nayax gives a 10% bonus (a free $2.50 for every $25 the customer would spend) - https://www.youtube.com/watch?v=LuLG0y-0yE4 and click here - https://m.youtube.com/watch?v=hwILaiIfMy0 and click here https://nayax.my.salesforce.com/sfc/p/1IXXXXXXel3d/a/1IXXXXXXkP4a/wuiDMoIE6cA2jcMv9dKVydOMjuWH2tP70UwRMBRtgpQ and click here https://nayax.my.salesforce.com/sfc/p/1IXXXXXXel3d/a/1IXXXXXXkSZM/OU5nfW8nTyG0QEW6c6c0e_bDxC5wRX4MnyZYUQu0w1U

      * Instant Power up and Power Down Alerts through the hardware allowing our customers to instantly know if their machine is down or up to prevent loss of sales

      * Instant Receipts - https://youtu.be/k2SkUIb8rZI

      New features I showed at NAMA.
      If you are not on LinkedIn click on both of these:
      https://youtu.be/192mHaSPg8g and https://youtu.be/9YAGnEjLV08
      If you are on LinkedIn use this link - https://www.linkedin.com/posts/harrykozlovsky_exclusive-cutting-edge-innovation-by-the-activity-XXXXXXXXXXXXXXXXXXX-LEaG

      See very interesting recent post - https://www.linkedin.com/posts/harrykozlovsky_cheddar-the-news-leader-for-innovations-activity-XXXXXXXXXXXXXXXXXXX-k71-

      * Interactive Touchscreen that can be branded with up to 2 graphics from the operator

      * Accepts transactions in Pre-selection Mode to prevent customer angst and confusion so that customers do not get charged a constant Pre-authorization higher amount then they paid

      * LAN/Wifi Port Built-in - If our customers encounter any locations that cannot get a consistent cellular signal (rural areas, basement, steel, concrete encased buildings etc...) they are not stuck in cash if they have access to an ethernet cable or wifi in a location and they can still process transactions.

      * MOMA - Phone App to see sales (and offers inventory) from the comfort of your phone

      * Pre-Paid Card System - Create your Own Gift Cards. Add Money as you desire. Autofill, carry over unused balances.

      * Brand The Reader (Name, Colors, Logo, Messages)

      * Instant Refunds To Your Customers

      * Multi-Language Switchable

      * 99.9% uptime guaranteed uptime servers

      * Touch Free Vending - Coming Soon - https://www.youtube.com/watch?v=KQRfPcs5VGI&feature=y


      Consumer Response /* (3000, 10, 2022/09/05) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      First, they say I haven't read earlier post (their wordy post I mentioned in my complaint) They don't really care or do not understand.
      Second, their reply to my complaint is similar and just as long as that first explanation (NO, I did not read it in length this time).

      I don't really care anymore. I **** explain to merchants the reason I refuse to do business with them when I see moneris is not used... the mager transaction manager around here.

      I'm done with this company.


      Business Response /* (4000, 12, 2022/09/06) */
      Hello ****.

      I am sorry you feel as you do. Clearly stated in my prior response (I pasted it below again) was exactly what to do to get a refund or to even call me if you had any issues still. It is your choice to not take the refund as you desired nor to call me.

      Wishing you all the best,

      *****


      ***** *********
      Senior Director of Solution Sales

      Mobile: XXX-XXX-XXXX
      Phone: XXX-XXX-XXXX x1113
      XXXXX ********* Road Executive Plaza 1 Suite 1004 Hunt ******* MD XXXXX
      Email: ***************
      Linkedin: ***********************************
      Schedule a Meeting With Me - ***********************************
      *************


      *************************
      For a refund for not receiving your product or being overcharged due to a machine issue, please call us XXX-XXX-XXXX and select the choice for a refund with Finance or send an email to *********@nayax.com and someone **** be able to lookup the transactions based on a few questions they **** ask you. If no one is available to pickup, please leave a voice mail with the Finance group and someone **** get back to you.

      Also if for any reason, they are busy and they do not pick up and get back to you, please feel free to call me direct anytime on my cell XXX-XXX-XXXX. If I am on the phone, please leave me a message and I **** call you right back.
      **************************************

    • Initial Complaint

      Date:08/16/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unknown charge. Don't know what it's for

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/01) */
      From: ***** *********
      Sent: Monday, August 22, XXXX XX:XX AM
      To: *****************@gmail.com
      Cc: ************ <*****@greatermd.bbb.org>
      Subject: RE: Follow up to - BBB CASE# XXXXXXXX

      Hi ********.

      I was notified of your complaint to the BBB. Sorry you did not read my Nayax responses to the same inquiries others had written as it would have informed you what to do. As you can see when you look on the BBB website under Nayax - https://www.bbb.org/us/md/hunt-valley/profile/payment-processing-services/nayax-llc-XXXX-XXXXXXXX/details#Products-&-Services , you can better understand any confusion as to who Nayax is worldwide and why you see Nayax on your statement

      As a review, Nayax engineers and manufactures the credit card readers that are on over 500,000 unattended machines around the world (in over 60 countries). We do not own or operate the machines our readers are on. When one sees Nayax on their credit card statement that means that card would have to have been physically inserted or tapped on one of our readers on some machine. These machines can be vending machines, air/vac machines at gas stations, car washes, luggage carts at airports; amusement machines, and 100's of types more. Every transaction is stored in our system for us to pull up and see on what machine the transaction occurred. The machine owners when they buy our devices, have us act as their merchant on record and we take all the funds from the customers and reimburse the machine owners minus their fees. We are in essence also a huge international processing company. We get many callers like you calling asking question every day. It is a natural part of our business.

      For a refund for not receiving your product or being overcharged due to a machine issue, please call us XXX-XXX-XXXX and select the choice for a refund with Finance or send an email to *********@nayax.com and someone **** be able to lookup the transactions based on a few questions they **** ask you. If no one is available to pickup, please leave a voice mail with the Finance group and someone **** get back to you.

      Also if for any reason, they are busy and they do not pick up and get back to you, please feel free to call me direct anytime on my cell XXX-XXX-XXXX. If I am on the phone, please leave me a message and I **** call you right back.

      Thank you.

      *****

      *****************
      HOT News - Customers small to huge keep coming for Nayax Technology - https://www.nayax.com/resource/nayax-provides-cashless-payment-solution-for-five-star-food-service/ and https://www.vendingconnection.com/articles/nayax-enters-agreement-with-compass-group-usa/
      Technology Matters - https://www.linkedin.com/posts/harrykozlovsky_nayax-emv-cashlesspayments-activity-6958352399283408896-nAw_?utm_source=linkedin_share&utm_medium=member_desktop_web

      New Nayax Technology Features:

      Instant Receipts - https://youtu.be/k2SkUIb8rZI

      EasiFit for MEI Validators - https://www.vendingconnection.com/articles/nayax-intros-easifit/ (see attached)


      %20Announcements&utm_content=XXXXXXXXX&utm_medium=social&utm_source=linkedin&hss_channel=lcp-XXXXXXX

      NovaMarket - https://www.youtube.com/watch?v=HAlsm4elcw0

      Thank you.

      ***** *********
      Senior Director of Solution Sales

      Mobile: XXX-XXX-XXXX
      Phone: XXX-XXX-XXXX x1113
      XXXXX ********* Road Executive ***** 1 Suite 1004 Hunt ******* ** XXXXX
      Email: *****@nayax.com
      Linkedin: ***********************************
      Schedule a Meeting With Me - ***********************************
      *************



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      Please consider the environment before printing

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