Business Profile

Payment Processing Services

Nayax, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Nayax, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

96 total complaints in the last 3 years.
21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a vending machine with one of their card readers on it 6 months ago and their onboarding team still hasn't been able to get it activated for us. Absolutely terrible support. Very difficult to get a hold of.
Business Response
Date: 02/11/2023

From: *****************************
Sent: Saturday, February 11, 2023 8:57 PM
To: ************************** <************************>
Cc: Serigne Fall <******************************************>
Subject: BBB # ********

Hi *********
Thank you for reaching out. I checked on what you wrote, and I see you have one device that was activated 10/28 and one you wanted to have transferred that was activated on 2/3.Transfers from another, rather than direct purchases, can take a long time to activate and especially if the transfer form is not used. I have attached it should you transfer again. When using this form and process, all should be efficient and quick. I am sorry in this case it took for longer for you then the norm.
Should you need anything directly, please reach out directly to me and I will assist..
Thank you.
***********************
Nayax ************ Opening Bell valued at $3BIL on 9/21https://www.********/video/2022/09/21/opening-bell-september-21-2022.html and joins ****** ******************************************************************************************************

Nayax Capital Exciting new exclusive program that offers our operators no money down, %0 interest devices and can extend to their machine purchases as well. Too good to be true? It is. Who can we offer this. As one of the largest payment providers in the world, Nayax brings much leverage and now can offer this to our operators.
HOT News Customers small to huge keep coming for Nayax Technology - ************************************************************************************************************************************* and ************************************************************************************************************************* and ****************************.
Nayax does not sell vanilla readers that accept ***************************** and Apple/Goggle and ******* Pay as many do as the readers are outsourced and white labeled. Our devices, engineered by Nayax directly for the world, are strategic tools, with specific technology features to help our operators increase their revenue and lower their cost of operations. We engineer and manufacturer for over 60+ countries in every type of machine that exists from more simple vending to very complex Electric Vehicle Charging Stations, unlike others who buy basic readers from outsources and white label their names on them for resale. Read and see visually many of these exclusive Nayax features.

Technology Matters - ***************************************************************************************************************************************************************************************

Did you know Nayax recently released a self service troubleshooting process - *********************************************************************************

Instant Receipts - ****************************

EasiFit for **************** ************************************************************************************************ (see attached)

Multi-Vend with EMV and no High Customer Preauthorizations This allows your operators to safely sell multiple products - ***************************************************************************************************************************************************************************************************************************************************************************************************************************************

NovaMarket - *******************************************

Thank you.

*****************************
Senior Director of Solution Sales

Mobile:************
Phone: ******************
11350 *********************** *********************************** | **** Valley, ** | 21031
Email: *************************************
Linkedin: www.linkedin.com/in/harrykozlovsky/
Schedule a Meeting With Me - ***********************************
www.nayax.com

THIS MESSAGE IS CONFIDENTIAL This e-mail message and any attachments are proprietary and confidential information intended only for the use of the recipient(s) named above. If you are not the intended recipient, you may not print, distribute, or copy this message or any attachments. If you have received this communication in error, please notify the sender by return e-mail and delete this message and any attachments from your computer. This mail shall notbe considered as an offer or acceptance of an offer and if it contains commercial information, it will not obligate the company in any way unless there is a signed and authorized agreement.
Please consider the environment before printing

*************************************
Nayax (****************************),in over 600K unattended machines in 60+ countries and banks with 45 financial institutions worldwide, is the leading Global end to end retail technology platform for unattended & attended commerce. Our mission is to simplify commerce and payments for retailers while driving growth, optimizing operations,and enhancing consumer engagement. Our platform empowers retailers to provide consumers with digital, cashless, connected commerce experiences, enhancing consumer conversion and loyalty. Why does this matter to you? It allows us to exclusively offer you many important money generating and efficiency saving features at no additional cost to drive your revenue.
Initial Complaint
Date:01/23/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On hold for 5 hours, as I contacted them due to card reader issues, customer service answered and immediately hung up before I could speak
Business Response
Date: 01/02/2024
Hi there ******,
I was going through your account and wanted to make sure there were no further issues at this time. Please feel free to reach out to me @ *****@nayax.com.
Business Response
Date: 01/03/2024
Hi All,
We reached out to the customer however they have left the complaint as open as we made them upset the first time..
Initial Complaint
Date:01/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Has anyone had a difficult experience with Nayax? I never share negative experience about any company. I try to rectify the situation directly. We ordered 10 very nice Vacuums in summer of 22. These Vacuums had all the bells and whistles. Pole mounted, 3 motors with cash and Nayax credit card acceptors. They were delivered in October and finally installed in November. Our distributor suggested we remove the Nayax cc acceptors prior to installation. He explained their service is not good. We kept them them anyway because Nayax was integrated with our ************* App and we can offer our Unlimited members free vacs with their membership. We wish we listened to our distributor. Nayax is terrible to deal with.We have been trying to activate our acceptors since December 13th. No one answers phones, returns call or responds to emails. After weeks of pleading for help, they finally responded. We have spent 2 weeks in front of our vacs trying to work with them to get these acceptors to work. No one calls you. Everything is through email. They tell us to try this and we do. It doesn't work. We respond to emails and they don't respond for several hours and even the following day. Nayax did nothing but frustrate and disappointed us. Today, we finally gave up on Nayax.Next week, we are going to remove all 10 of these Nayax acceptors and switch over to ************ We installed and activated Monex in our self serve bays, from start to finish, in under 2 week (see below). They work great and customers love them. We stuck with Nayax because of our App. We are working with our distributor, ******************** out of **********, on a integrated PLC that can work with our ************* App.
Initial Complaint
Date:01/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the past few months, my business profits have been significantly reduced by the poor customer service I received from ************************** October 2022, I have waited patiently for them to activate my Nayax Card Reader. They have not done so. I received minimal response from them which has caused my business and my finances to suffer due to lost sales. I gave Nayax all the information requested to activate my card reader. This process should have taken no more than 10 days! Almost three months later, I am still waiting.To say that I am dissatisfied does not adequately express the negative impact Nayax's poor service and their lack of follow up have had on my business and my ability to meet my financial obligations.My request remains for them to activate my card reader.***********************
Business Response
Date: 01/19/2023

From: *****************************
Sent: Friday, January 20, 2023 1:37 AM
To: *******************
Cc: Serigne Fall <******************************************>
Subject: BBB 36198523

Hi *********

Thank you for reaching out.

I see you are trying to do a transfer. I looked at your email history and the customer you are buying from and I do not see any permission email from your seller. Permission from a seller is a requirement and buyers alone cannot ask for a transfer without that first step. Maybe I am missing it but do not see it.

Please feel free to reach out to me with any other details I may be missing and I am happy to guide you.

Thank you.

*****

**********************
Nayax ************ Opening Bell valued at $3BIL on 9/21 ************************************************************************* and joins ****** ******************************************************************************************************
HOT News - Customers small to huge keep coming for Nayax Technology - ************************************************************************************************************************************* and ************************************************************************************************************************* and ****************************.
Nayax does not sell "vanilla readers" that accept ***************************** and Apple/Goggle and ******* Pay as many do as the readers are outsourced and white labeled. Our devices, engineered by Nayax directly for the world, are strategic tools, with specific technology features to help our operators increase their revenue and lower their cost of operations. We engineer and manufacturer for over 60+ countries in every type of machine that exists from more simple vending to very complex Electric Vehicle Charging Stations, unlike others who buy basic readers from outsources and white label their names on them for resale. Read and see visually many of these exclusive Nayax features.

Technology Matters - ***********************************************************************************************************************************************************************************

Did you know Nayax recently released a self service troubleshooting process - *********************************************************************************

Instant Receipts - ****************************

EasiFit for **************** ************************************************************************************************ (see attached)

Multi-Vend with EMV and no High Customer Preauthorization's - This allows your operators to safely sell multiple products - ***********************************************************************************************************************************************************************************************************************************************************************************************************************

NovaMarket - *******************************************

Thank you.

*****************************
Senior Director of Solution Sales

Mobile: ************
Phone: ******************
11350 *********************** ***************** Suite **** **** Valley, ** 21031
Email: *************************************
Linkedin: www.linkedin.com/in/harrykozlovsky/
Schedule a Meeting With Me - ***********************************
www.nayax.com

THIS MESSAGE IS CONFIDENTIAL This e-mail message and any attachments are proprietary and confidential information intended only for the use of the recipient(s) named above. If you are not the intended recipient, you may not print, distribute, or copy this message or any attachments. If you have received this communication in error, please notify the sender by return e-mail and delete this message and any attachments from your computer. This mail shall not be considered as an offer or acceptance of an offer and if it contains commercial information, it will not obligate the company in any way unless there is a signed and authorized agreement.
Please consider the environment before printing

*************************************
Nayax (****************************), in over 600K unattended machines in 60+ countries and banks with 45 financial institutions worldwide, is the leading Global end to end retail technology platform for unattended & attended commerce. Our mission is to simplify commerce and payments for retailers while driving growth, optimizing operations, and enhancing consumer engagement. Our platform empowers retailers to provide consumers with digital, cashless, connected commerce experiences, enhancing consumer conversion and loyalty. Why does this matter to you? It allows us to exclusively offer you many important money generating and efficiency saving features at no additional cost to drive your revenue.
Initial Complaint
Date:12/23/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have two ***** charges on my credit card. There is no information regarding where this purchase was made, what was purchased or the business involved. I had never heard of ***** before I opened my credit card statement and had to research the company. I don't have an issue with paying for a service I used, but how would I even know if I used it if there is no information attached to the charge except a date. We are very vigilant with our finances as we have had issues of fraud on our bank accounts. If this company wants my business, they need to provide more information regarding the service they provided for which they are charging me. I am asking for an explanation of charges as my desired resolution. However, I believe the company should be required by law to provide all pertinent information when they add the charge to my credit card.
Business Response
Date: 01/25/2023
Business Response /* (1000, 5, 2023/01/03) */
From: ***** *********
Sent: Tuesday, January 3, XXXX XX:XX AM
To: '************@gmail.com' <************@gmail.com>
Cc: Serigne **** <*****@greatermd.bbb.org>
Subject: FW: Follow up to - BBB CASE# XXXXXXXX

Hi ********.

I was notified of your complaint to the BBB. Sorry you did not read my Nayax responses to the same inquiries others had written as it would have informed you what to do. As you can see when you look on the BBB website under Nayax - https://www.bbb.org/us/md/hunt-valley/profile/payment-processing-services/nayax-llc-XXXX-XXXXXXXX/details#Products-&-Services , you can better understand any confusion as to who Nayax is worldwide and why you see Nayax on your statement

As a review, Nayax engineers and manufactures the credit card readers that are on over 500,000 unattended machines around the world (in over 60 countries). We do not own or operate the machines our readers are on. When one sees Nayax on their credit card statement that means that card would have to have been physically inserted or tapped on one of our readers on some machine. These machines can be vending machines, air/vac machines at gas stations, car washes, luggage carts at airports; amusement machines, and 100's of types more. Every transaction is stored in our system for us to pull up and see on what machine the transaction occurred. The machine owners when they buy our devices, have us act as their merchant on record and we take all the funds from the customers and reimburse the machine owners minus their fees. We are in essence also a huge international processing company. We get many callers like you calling asking question every day. It is a natural part of our business.

If you do not now recall making a purchase from an unattended machine like a vending machine or air in your tires, etc... please call us XXX-XXX-XXXX and press the prompt for Finance and someone **** get back to you to ask a few questions and look up your transaction and jog your memory likely.

Also feel free to call me direct anytime on my cell XXX-XXX-XXXX to reach me if anything I wrote is confusing. If I am on the phone, please leave me a message and I **** call you right back.

Thank you.

*****

****************************************

Nayax Rings NASDAQ Opening Bell ****** at $3BIL on 9/21 https://www.cnbc.com/video/2022/09/21/opening-bell-september-XX-XXXX.html and joins Nasdaq https://finance.yahoo.com/news/nayax-announces-expected-nasdaq-listing-XXXXXXXXX.html
HOT News - Customers small to huge keep coming for Nayax Technology - *************************************************************************************************** and ***************************************************************************************** and *****************************
Nayax does not sell "vanilla readers" that accept ***************************** and Apple/Goggle and Samsung Pay as many do as the readers are outsourced and white labeled. Our devices, engineered by Nayax directly for the world, are strategic tools, with specific technology features to help our operators increase their revenue and lower their cost of operations. We engineer and manufacturer for over 60+ countries in every type of machine that exists from more simple vending to very complex Electric Vehicle Charging Stations, unlike others who buy basic readers from outsources and white label their names on them for resale. Read and see visually many of these exclusive Nayax features.

Technology Matters - https://www.linkedin.com/posts/harrykozlovsky_nayax-emv-cashlesspayments-activity-XXXXXXXXXXXXXXXXXXX-nAw_?utm_source=linkedin_share&utm_medium=member_desktop_web

Did you know Nayax recently released a self service troubleshooting process -

Instant Receipts - ****************************

EasiFit for MEI Validators - **************************************************************** (see attached)

Multi-Vend with EMV and no High Customer Preauthorization's - This allows your operators to safely sell multiple products - https://www.nayax.com/resource/nayax-announces-incremental-authorization-of-emv-compliant-multi-vend-transactions-for-u-s-vending-operators/?utm_campaign=2022%20-%20Announcements&utm_content=XXXXXXXXX&utm_medium=social&utm_source=linkedin&hss_channel=lcp-XXXXXXX

NovaMarket - *******************************************

Thank you.

***** *********
Senior Director of Solution Sales

Mobile: XXX-XXX-XXXX
Phone: XXX-XXX-XXXX x1113
XXXXX McCormick Road Executive Plaza 1 Suite 1004 Hunt Valley, MD XXXXX
****** *****@nayax.com
Linkedin: ***********************************
Schedule a Meeting With Me - ***********************************
*************

THIS MESSAGE IS CONFIDENTIAL This e-mail message and any attachments are proprietary and confidential information intended only for the use of the recipient(s) named above. If you are not the intended recipient, you may not print, distribute, or copy this message or any attachments. If you have received this communication in error, please notify the sender by return e-mail and delete this message and any attachments from your computer. This mail shall not be considered as an offer or acceptance of an offer and if it contains commercial information, it **** not obligate the company in any way unless there is a signed and authorized agreement.
Please consider the environment before printing

*************************************
Nayax ******************************* in over 600K unattended machines in 60+ countries and banks with 45 financial institutions worldwide, is the leading Global end to end retail technology platform for unattended & attended commerce. Our mission is to simplify commerce and payments for retailers while driving growth, optimizing operations, and enhancing consumer engagement. Our platform empowers retailers to provide consumers with digital, cashless, connected commerce experiences, enhancing consumer conversion and loyalty. Why does this matter to you? It allows us to exclusively offer you many important money generating and efficiency saving features at no additional cost to drive your revenue.

***** *********
Senior Director of Solution Sales

Mobile: XXX-XXX-XXXX
Phone: XXX-XXX-XXXX x1113
XXXXX McCormick Road Executive Plaza 1 Suite 1004 Hunt Valley, MD XXXXX
Email: *****@nayax.com
Linkedin: ***********************************
Schedule a Meeting With Me - ***********************************
www.nayax.com

THIS MESSAGE IS CONFIDENTIAL This e-mail message and any attachments are proprietary and confidential information intended only for the use of the recipient(s) named above. If you are not the intended recipient, you may not print, distribute, or copy this message or any attachments. If you have received this communication in error, please notify the sender by return e-mail and delete this message and any attachments from your computer. This mail shall not be considered as an offer or acceptance of an offer and if it contains commercial information, it **** not obligate the company in any way unless there is a signed and authorized agreement.
Please consider the environment before printing
Initial Complaint
Date:12/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased serial number XXXXXX ***** **** ***** Terminal from ***** *********** in February of 2022. The unit failed to function. We sent it in for repair or replacement. It was returned still non-functional. Then we sent it to the home office to the attention of Mr. **** *********** ***** ******* of ***** USA. He confirmed receipt of serial number XXXXXX. He said he would arrange a replacement. The replacement has never arrived or the repaired original non-functional SN XXXXXX. Mr ********** refuses to answer phone calls or email including written letters. We are very worried that it appears that ***** may be going out of business.
Business Response
Date: 12/14/2022
Business Response /* (1000, 5, 2022/12/14) */
Hi *******.

I am sorry you wrote. As a long time valued distributor, please feel free if **** is too busy, as we all get saturated as busy as we are here, to text me on my cell and I **** reach back to **** for you. I can assure you Nayax is not going out of business ïïïï¿½ï¿½ïï¿½ï¿½ïïï¿½ï¿½ïï¿½ï¿½. In fact you likely missed the following recent press releases including Nayax Ringing the Bell at Nasdaq with a $3BIL valuation. Did you know as large as we are, we doubled our revenue this year as so many have moved over to Nayax for its technology?

Nayax Rings NASDAQ Opening Bell valued at $3BIL on 9/21 ********************************************g-*********************X.html and joins Nasdaq https**************************************************-na*****************************
HOT News - Customers small to huge keep coming for Nayax Technology - *************************************************************************************************** and ***************************************************************************************** and ****************************

In the future should you feel anyone if not getting back to you, please feel free to reach out to me and I **** be another source of communication.

I have let **** know of your outreach and he **** be contacting you to resolve your device issue. He is traveling this week at a conference and **** be getting back.

Thank you and Happy Holidays.

*****

***** *********
Senior Director of Solution Sales

Mobile: XXX-XXX-XXXX
Phone: XXX-XXX-XXXX *****
XXXXX McCormick Road Executive Plaza 1 Suite 1004 Hunt Valley, MD XXXXX
Email: ***************
Linkedin: ***********************************
Schedule a Meeting With Me - ***********************************
*************

Consumer Response /* (3000, 7, 2022/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is more stalling of replacement of the SN XXXXXX Vpos Touch. The answer should have been to me "So sorry that Nayax did not reply to your emails, letter and phone calls. Nayax is taking immediate steps to correct this poor quality customer support". That is what should have been written vs the poor response received from Nayax. The bottom line is Nayax has our SN XXXXXX device which we paid for that is defective and needs to be replaced!

Consumer Response /* (2000, 16, 2022/12/23) */
Nayax has sent a replacement serial number XXXXXXXXXXXXXXXX. There wasn't any documentation with the replacement device. We are satisfied that BBB applied pressure to force Nayax to make good on our purchase from February of 2022. Thank you for applying the pressure required to make Nayax send the replacement device.

Business Response /* (1000, 22, 2023/01/02) */
Hi Darrell.

Thank you again for writing. As you know by now the device you burned out was repaired and sent back to you. We are a company that cares about our customers deeply and why we have grown so in revenue this year. We keep adding automation and new processes to keep pace with our dynamic growth. As we have stated in the past to you, in order for a distributor to work with Nayax, they must follow our process and guidelines in regard to how our hardware is handled, wired, resold, and then communicated to our mutual customers. Additionally, how our internal communications must be handled to ensure timely resolutions. I am happy to review these process requirements with you on a call one day next week after the Holiday is over.

Thank you and Wishing you and your family a very Happy New Years.

Harry

Harry *********
Senior Director of Solution Sales

Mobile: XXX-XXX-XXXX
Phone: XXX-XXX-XXXX *****
XXXXX ********* Road Executive ***** 1 Suite **** Hunt ******* ** XXXXX
Email: *****@nayax.com
Linkedin: www.linkedin.com/in/harrykozlovsky/
Schedule a Meeting With Me - https://calendly.com/harrykozlovsky
www.nayax.com

THIS MESSAGE IS CONFIDENTIAL This e-mail message and any attachments are proprietary and confidential information intended only for the use of the recipient(s) named above. If you are not the intended recipient, you may not print, distribute, or copy this message or any attachments. If you have received this communication in error, please notify the sender by return e-mail and delete this message and any attachments from your computer. This mail shall not be considered as an offer or acceptance of an offer and if it contains commercial information, it will not obligate the company in any way unless there is a signed and authorized agreement.
Please consider the environment before printing
Initial Complaint
Date:12/04/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
they **** not send the on-boarding paperwork. they **** not activate their cc devices to be install in vending machines. they do not support their customers or stand behind their products. wasting time and money.
Business Response
Date: 01/18/2023
Business Response /* (1000, 15, 2023/01/02) */
From:****************
Sent: Monday, January 2, 2023 4:10 PM
To: ***********@*****.com
Subject: BBB XXXXXXXX

Hi *****.

I checked and see that a Nayax customer was transferring their devices to you. When customers transfer devices, they would like to it to happen quickly and unfortunately transfers take much time and we tell the 2 parties that they need to make sure as part of their sales that the buyer reimburses the seller up until the transfer takes place of the devices. I see the 15 devices have been transferred into your account.

Please feel free to reach out to me should you have any questions.

Thank you and a Happy New Years.

*********************
Nayax Rings NASDAQ Opening Bell valued at $3BIL on 9/21 ***********************************************************r-21-2022.html and joins ********************************************************************************************
HOT News - Customers small to huge keep coming for Nayax Technology - *************************************************************************************************** and https://********************************************************************************* and https://********************.
Nayax does not sell "vanilla readers" that accept VISA/Mastercard/Amex/Discover and Apple/Goggle and Samsung Pay as many do as the readers are outsourced and white labeled. Our devices, engineered by Nayax directly for the world, are strategic tools, with specific technology features to help our operators increase their revenue and lower their cost of operations. We engineer and manufacturer for over 60+ countries in every type of machine that exists from more simple vending to very complex Electric Vehicle Charging Stations, unlike others who buy basic readers from outsources and white label their names on them for resale. Read and see visually many of these exclusive Nayax features.

Technology Matters - **********************************************************************************XXXXXXXXXXXXXXXXXXX-nAw_?utm_source=linkedin_share&utm_medium=member_desktop_web

Did you know Nayax recently released a self service troubleshooting process -
**************************************************
EasiFit for MEI Validators ****************************************************************** (see attached)

Multi-Vend with EMV and no High Customer Preauthorization's - This allows your operators to safely sell multiple products -**************************************************cremental-authorization-of-emv-compliant-multi-vend-transactions-for-u-s-vending-operators/?utm_campaign=2022%20-%20An***********************************************************************************************

NovaMarket - https://www.youtube.com/watch?v=HAlsm4elcw0

Thank you.

Harry *********
Senior Director of Solution Sales

Mobile: XXX-XXX-XXXX
Phone: XXX-XXX-XXXX *****
XXXXX ********* Road Executive ***** 1 Suite **** Hunt ******* ** XXXXX
Email: ***************
Linkedin: ***********************************
Schedule a Meeting With Me - ***********************************
www.nayax.com

THIS MESSAGE IS CONFIDENTIAL This e-mail message and any attachments are proprietary and confidential information intended only for the use of the recipient(s) named above. If you are not the intended recipient, you may not print, distribute, or copy this message or any attachments. If you have received this communication in error, please notify the sender by return e-mail and delete this message and any attachments from your computer. This mail shall not be considered as an offer or acceptance of an offer and if it contains commercial information, it will not obligate the company in any way unless there is a signed and authorized agreement.
Please consider the environment before printing

*************************************
Nayax (******************************), in over 600K unattended machines in 60+ countries and banks with 45 financial institutions worldwide, is the leading Global end to end retail technology platform for unattended & attended commerce. Our mission is to simplify commerce and payments for retailers while driving growth, optimizing operations, and enhancing consumer engagement. Our platform empowers retailers to provide consumers with digital, cashless, connected commerce experiences, enhancing consumer conversion and loyalty. Why does this matter to you? It allows us to exclusively offer you many important money generating and efficiency saving features at no additional cost to drive your revenue.
Initial Complaint
Date:11/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Tuesday, November 8, 2022, I visited the Tanger Outlets in Sevierville, TN. While at the outlets we purchased an item for the amount of $6.00 from a vending machine. The machine didn't give us the item that we purchased so I called the number on the machine to report the issue and never got a response. Once the charge showed up, I contacted the Nayax and they told me they would look into it. I provided them with the information that they requested, and they have yet to get back with me and I have followed up multiple times.
Business Response
Date: 12/26/2022
Business Response /* (1000, 11, 2022/12/06) */
From: ***** *********
Sent: Tuesday, December 6, XXXX XX:XX AM
To: '***********@gmail.com' <***********@gmail.com>
Subject: Hi *****

Hi *****.

Thank you for reaching out. I cannot tell if your refund was closed or not.

I see you were contacted (see below) as soon as you wrote into Nayax on 11/9/22. The case number sent to you was XXXXXXXX.
*********************
Lekyia ***** to Nayax Only sent an email.
November 9, 2022 at 12:36 PM
Email
To: ************ ***** *****, Bcc: *********** Details
Hello,
We certainly can look up and try to verify the transaction you are referring to however we would need the first 4 and last 4 digits of the card number used, the amount of the transaction and the date of the transaction. If you were using the App on your phone, please provide the device number. The device number is not related to your account or card number. Also, we would like to know what it shows on your statement, such as Nayax Vending (some number), etc.

Please Reply to ***** *****.

Lekyia *****
Book Keeper
Phone: XXX-XXX-XXXX ********
Fax: X-XXX-XXX-XXXX
Address: Executive Plaza X XXXXX ********* *** Suite ***** Hunt ******* ** XXXXX
www.nayax.com
***********************
If this is not resolved, please reply to that email or else please send an email to *****@nayax.com and state you are responding to case # XXXXXXXX and to please reach back.

Please also feel to reach out to me as well - ************ (text also) or email me *****@nayax.com.

Thank you.

*****
**********************************

Nayax Rings NASDAQ Opening Bell valued at $3BIL on 9/21 https://***************************************************************** and joins Nasdaq http****************************************************************************************************************************************************** - *************************************************************************************************** and ***************************************************************************************** and https://youtu.be/hQ_4CJeGYis.
Nayax does not sell "vanilla readers" that accept ***************************** and Apple/Goggle and Samsung Pay as many do as the readers are outsourced and white labeled. Our devices, engineered by Nayax directly for the world, are strategic tools, with specific technology features to help our operators increase their revenue and lower their cost of operations. We engineer and manufacturer for over 60+ countries in every type of machine that exists from more simple vending to very complex Electric Vehicle Charging Stations, unlike others who buy basic readers from outsources and white label their names on them for resale. Read and see visually many of these exclusive Nayax features.

Technology Matters - https://www.********.com/posts/********************-emv-cashlesspayments-activity-XXXXXXXXXXXXXXXXXXX-nAw_?utm_source=********_share&**********=******************

New Nayax Technology Features:

Instant Receipts - ****************************

EasiFit for MEI Validators - **************************************************************** (see attached)

Multi-Vend with EMV and no High Customer Preauthorization's - This allows your operators to safely sell multiple products - https://****************************************************************************************************tions-for-u-s-vending-operators/?utm_campaign=2022%20-%20Announcements&utm_content=XXXXXXXXX&**********=social&utm_source=********&hss_channel=lcp-XXXXXXX

NovaMarket - *******************************************

Thank you.

***** *********
Senior Director of Solution Sales

Mobile: XXX-XXX-XXXX
Phone: XXX-XXX-XXXX *****
XXXXX ********* Road Executive ***** 1 Suite **** Hunt ******* ** XXXXX
Email: *****@nayax.com
Linkedin: ***********************************
Schedule a Meeting With Me - ***********************************
www.nayax.com

THIS MESSAGE IS CONFIDENTIAL This e-mail message and any attachments are proprietary and confidential information intended only for the use of the recipient(s) named above. If you are not the intended recipient, you may not print, distribute, or copy this message or any attachments. If you have received this communication in error, please notify the sender by return e-mail and delete this message and any attachments from your computer. This mail shall not be considered as an offer or acceptance of an offer and if it contains commercial information, it **** not obligate the company in any way unless there is a signed and authorized agreement.
Please consider the environment before printing

*************************************
Nayax ******************************* in over 600K unattended machines in 60+ countries and banks with 45 financial institutions worldwide, is the leading Global end to end retail technology platform for unattended & attended commerce. Our mission is to simplify commerce and payments for retailers while driving growth, optimizing operations, and enhancing consumer engagement. Our platform empowers retailers to provide consumers with digital, cashless, connected commerce experiences, enhancing consumer conversion and loyalty. Why does this matter to you? It allows us to exclusively offer you many important money generating and efficiency saving features at no additional cost to drive your revenue.
Initial Complaint
Date:11/13/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reached out several time starting regarding being charged for equipment that is not working. following are case numbers that i put in on their website. starting 9/27/2022. cases XXXXXXXX, XXXXXXXX, XXXXXXX, XXXXXXXX ,XXXXXXX. I have not had any resolution or contact for these cases.
Business Response
Date: 11/21/2022

Hi **** *** *****.

Thank you for reaching out through BBB in an area where you fell through some cracks. Usually, customers who start with Nayax have a sales rep that they can reach out to assist with what you needed. Because you purchased the business from another that seems to not have happened and I apologize for any delays.

Do you have a few minutes tomorrow to catch me up and I will assist with what you need.

If this day and time do not work, please let me know and I will schedule another time.

Thanks

****************************************

Customer Answer
Date: 11/29/2022
Nayax didn't resolve issues , they stated we would be assigned. A sales person along with a person to aide with Techinal questions to get our units up and working. Either has happen, we were offer only excuses
Business Response
Date: 01/02/2024
Hi there *****,
I am sorry to hear about the issues that you are experiencing. Could you please reach out to me @ [email protected] with any additional issues you may have? Thank you!
Customer Answer
Date: 01/02/2024

I am rejecting this response because: there was no refunded given for being charged for equipment that was not operational, because nayax wasn’t supporting three G, yet still was charging the monthly service charge

Sincerely,

***** *********
Business Response
Date: 01/10/2024
Hi there *****,
We are looking through your case now, I am very sorry for the delay. Please reach out to me @[email protected] with any questions!
Initial Complaint
Date:11/10/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased and actively pay for a product and service from Nayax. We are a small business located in Charlotte and the Nayax company has refused to assist in major functions of the product, one of which includes deposit of fund from their payment processor. The customer service has been rude and, on several occasions, hung up on me when seeking information and assistance. This has been an ongoing process for over 2 months at this point with still no resolution.
Business Response
Date: 12/21/2022
Business Response /* (1000, 8, 2022/11/23) */
From: ***** *********
Sent: Wednesday, November 23, XXXX XX:XX AM
To: *********************
Subject: Hi ********

Hi ********.

Thank you for reaching out through the BBB. I have no idea why you have been having trouble but want to speak so I can get all the background and get you moving.

Please call me or text me at XXX-XXX-XXXX. I am on scheduled calls usually, so if I cannot pick up, please leave me a voice mail and I **** call you back.

I left you a voice mail as well.

Happy Thanksgiving to you and your family.

**************
Nayax Rings NASDAQ Opening Bell valued at $3BIL on 9/21 https://www.cnbc.com/video/2022/09/21/opening-bell-september-XX-XXXX.html and joins Nasdaq https://finance.yahoo.com/news/nayax-announces-expected-nasdaq-listing-XXXXXXXXX.html
HOT News - Customers small to huge keep coming for Nayax Technology - *************************************************************************************************** and ***************************************************************************************** and *****************************
Nayax does not sell "vanilla readers" that accept VISA/Mastercard/Amex/Discover and Apple/Goggle and Samsung Pay as many do as the readers are outsourced and white labeled. Our devices, engineered by Nayax directly for the world, are strategic tools, with specific technology ******** to help our operators increase their revenue and lower their cost of operations. We engineer and manufacturer for over 60+ countries in every type of machine that exists from more simple vending to very complex Electric Vehicle Charging Stations, unlike others who buy basic readers from outsources and white label their names on them for resale. Read and see visually many of these exclusive Nayax features.

Technology Matters - https://www.linkedin.com/posts/harrykozlovsky_nayax-emv-cashlesspayments-activity-XXXXXXXXXXXXXXXXXXX-nAw_?utm_source=linkedin_share&utm_medium=member_desktop_web

New Nayax Technology Features:

Instant Receipts - ****************************

EasiFit for MEI Validators - **************************************************************** (see attached)

Multi-Vend with EMV and no High Customer ******************* - This allows your operators to safely sell multiple products - https://www.nayax.com/resource/nayax-announces-incremental-authorization-of-emv-compliant-multi-vend-transactions-for-u-s-vending-operators/?utm_campaign=2022%20-%20Announcements&utm_content=XXXXXXXXX&utm_medium=social&utm_source=linkedin&hss_channel=lcp-XXXXXXX

NovaMarket - *******************************************

Thank you.

***** *********
Senior Director of Solution Sales

Mobile: XXX-XXX-XXXX
Phone: XXX-XXX-XXXX x1113
XXXXX McCormick Road Executive Plaza 1 Suite 1004 Hunt Valley, MD XXXXX
Email: *****@nayax.com
Linkedin: ***********************************
Schedule a Meeting With Me - ***********************************
www.nayax.com

THIS MESSAGE IS CONFIDENTIAL This e-mail message and any attachments are proprietary and confidential information intended only for the use of the recipient(s) named above. If you are not the intended recipient, you may not print, distribute, or copy this message or any attachments. If you have received this communication in error, please notify the sender by return e-mail and delete this message and any attachments from your computer. This mail shall not be considered as an offer or acceptance of an offer and if it contains commercial information, it **** not obligate the company in any way unless there is a signed and authorized agreement.
Please consider the environment before printing

*************************************
Nayax (https://youtu.be/fLJloIDDP4k), in over 600K unattended machines in 60+ countries and banks with 45 financial institutions worldwide, is the leading Global end to end retail technology platform for unattended & attended commerce. Our mission is to simplify commerce and payments for retailers while driving growth, optimizing operations, and enhancing consumer engagement. Our platform empowers retailers to provide consumers with digital, cashless, connected commerce experiences, enhancing consumer conversion and loyalty. Why does this matter to you? It allows us to exclusively offer you many important money generating and efficiency saving features at no additional cost to drive your revenue.

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Nayax, LLC is NOT a BBB Accredited Business.