Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Home Improvement

Thompson Creek Window Company

Headquarters

Reviews

This profile includes reviews for Thompson Creek Window Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Thompson Creek Window Company has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    3.66/5 stars

    Average of 88 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromAlvin P

      Date: 05/10/2024

      1 star
      I had my patio door and three other windows installed.I'm so dissapointed. The air comes through both the patio door and windows. The cold air is worse than te air coming from the old widows.Thompso Creek sent two representatives to examine. Told me they could not find anything wrong.
    • Review fromChris P

      Date: 04/25/2024

      1 star
      **************The main reason, I wanted to have my door replaced was due to water leaking years ago. The day of the install by Thompson Creek, I watched them take out the old door and noticed the discoloration of the internal house frame (stud and header) and the brittleness of the wood. Despite my concern the installation continued and I was told it should be fine. As the years went on it was clear that it was not fine. The issue is that Thompson Creek installed their product in an unsecure frame. Over the years, the issue has cause warping of their external frame and storm door. When presenting them with the issue, I'm being asked to pay for something that should have been addressed when I first made the statement of concern. So much for Thompson Creek warranty. How can Thompson Creek stand by their product when they don't install it properly and in an unsecure frame? I should not have to pay for a Thompson Creek mistake. Thompson Creek doesn't understand the meaning of integrity. My next To add to the existing issue, they sent out installers to replace the frame about a month ago and did a horrible job. Yet again, they installed a product onto an unsecure frame. My front door is now very difficult to close and on rainy days I have to body slam it to close it (probably due to the door not being squared). The storm door has gap between the new frame and the hinges. It too seems like it's not centered/squared. Then Thompson Creek sent out a third-party contractor to evaluate the situation (Moz Contractors LLC), who agree with me about the damage and the that it was over years. I showed him pictures of it over the years. It was obviously absurd to the contractor. The product is not worth the money if your installers can't do the job properly. Thompson Creek should be ashamed at the quality of work and services they have provided me over the years. The work is subpar and unsafe. I will continue to warn people/media.
    • Review fromBarry R

      Date: 04/24/2024

      5 stars
      I bought two windows for my living room to replace original ones (1998 vintage) that were really shot. The entire process was easy and satisfying from start to finish. The sales visit and the subsequent project manager visit were on time and productive. The installation process was flawless: the installers arrived early in the estimated window of time, handled the installation in the time estimated or sooner, moving through it without a wasted move and with precision and professionalism. The results are beautiful, and I couldn't be more pleased. I will be replacing more of my old windows over time and will absolutely call Thompson Creek when I'm ready. Thanks!
    • Review fromPamela M

      Date: 04/14/2024

      2 stars

      Pamela M

      Date: 04/14/2024

      Pricy, caulking seal was incomplete. Workers requested drinks prior to work.

      Thompson Creek Window Company

      Date: 04/17/2024

      Dear ****************,

      I sincerely apologize that Thompson Creek failed to deliver the experience that you expected and deserved.

      We strive for total customer satisfaction and your feedback is an important component to continuous improvement. 

      It is my understanding that your Customer Success Coordinator has already reached out to you regarding your concerns.

      However, if I can be of any further assistance, you make contact me directly at the email provided below.

      Thank you once again for choosing Thompson Creek!

      Warmest Regards,

      *****

      **************************

      Director, Customer Success

      **********************

      Email: ******************************************************

    • Review fromJohn B

      Date: 04/11/2024

      5 stars
      Thompson Creek did an outstanding job on installing my Bay Window. The crew was knowledgeable and professional.Chant'e was extremely helpful thru the process. She always made things clear and understanding. Thankyou Thompson Creek!
    • Review fromRobert F

      Date: 03/29/2024

      1 star
      Big mistake contracting them. The workers were 4 hours late the first day. A one-day install took three days. They punched a hole in the wall into another room. The tub spout was not caulked and the first time it was used, water ran inside the wall into the basement. We now have a problem with rust coming from behind the grab bar. Two people from Thompson Creek have looked at it. Someone was supposed to come Thursday to replace it. No one came and Thompson Creek will not return calls. They are just waiting until the warranty period is over. Mr. & Mrs. F******
    • Review fromGINO M

      Date: 03/15/2024

      5 stars

      GINO M

      Date: 03/15/2024

      Recently, I had the pleasure of working with Thompson Creek Window Company for a significant renovation project and I couldn't be more impressed with their accuracy and responsiveness throughout the entire process. From the initial consultation to the final touches, the team at TCWC demonstrated a level of expertise and dedication that exceeded my expectations. Their attention to detail was remarkable ensuring that every aspect of the project was executed flawlessly. Communication was seamless from start to finish, their proactive approach kept me informed at every stage of the renovation. The quality of their workmanship speaks for itself. It's evident that they take pride in their craft, and it shows in the impeccable finish of every detail. I would wholeheartedly recommend Thompson Creek Window Company to anyone in need of their services. Their professionalism and commitment to customer satisfaction truly set them apart. Thank you to the entire team specially Anna.

      Thompson Creek Window Company

      Date: 03/22/2024


      Dear Mr. M*******,


      The most gratifying part of my role is having the privilege of  hearing about the deep pride and satisfaction that our customers feel after having chosen Thompson Creek for their home improvement needs.


      When satisfied client's such as yourself are compelled to give positive feedback, it validates the ideals, values and principles by which we operate this business every day.


      Thank you for calling out Anna for delivering exemplary service. She is one of our young superstars and she always commits herself to going above and beyond for her customers. I will be sure to share your kudos with her! 


      If you are ever in need of any assistance or would like to share additional feedback, please do not hesitate to reach out to me personally. I am at your service.


      My email address is provided below for your convenience.


      Wishing You a Hearty and Heartfelt Welcome to the Thompson Creek Family!!


      Warmest Regards,

      Kevin R. P***** 

      Director, Customer Success

      Thompson Creek Window Company

      Email: *************************

    • Review fromVicki Y

      Date: 03/10/2024

      5 stars

      Vicki Y

      Date: 03/10/2024

      We have had Thompson Creek Window Company work on the windows in my house twice. We were so impressed with every aspect of this company, we had them complete the entire house. The team, from the office staff to the installers, are so professional and helpful. In the office, Ms. A*******, kept me up to date with all the arrangements and answered all of my questions. The sales person and installers are so efficient with the measuring (several times), prepping the areas for work, and completing every step of the install. I would recommend to anyone that needs work done, feel confident with hiring this company.

      Thompson Creek Window Company

      Date: 03/25/2024

      Dear Ms. Y***********



      The most gratifying part of my role is having the privilege of  hearing about the deep pride and satisfaction that our customers feel after having chosen Thompson Creek for their home improvement needs.



      When satisfied client's such as yourself feel compelled to provide positive feedback, it validates the ideals, values and principles by which we operate our business every day.



      Thank you for calling out Anna for delivering exemplary service. She is one of our young superstars and she always commits herself to going above and beyond for her customers. I will be sure to share your kudos with her! 



      If you are ever in need of any assistance or would like to share additional feedback, please do not hesitate to reach out to me personally. I am at your service.



      My email address is provided below for your convenience.



      Wishing You a Hearty and Heartfelt Welcome to the Thompson Creek Family!!



      Warmest Regards,

      Kevin R. P***** 

      Director, Customer Success

      Thompson Creek Window Company

      Email: *************************
    • Review fromDarrell M

      Date: 03/06/2024

      5 stars

      Darrell M

      Date: 03/06/2024

      We are very pleased with every step of the process for the sale and installation of our front door and storm door

      Thompson Creek Window Company

      Date: 03/25/2024

      Dear Mr. M****,



      The most gratifying part of my role is having the privilege of  hearing about the deep pride and satisfaction that our customers feel after having chosen Thompson Creek for their home improvement needs.



      When satisfied client's such as yourself feel compelled to provide positive feedback, it validates the ideals, values and principles by which we operate our business every day.



      If you are ever in need of any assistance or would like to share additional feedback, please do not hesitate to reach out to me personally. I am at your service.



      My email address is provided below for your convenience.



      Wishing You a Hearty and Heartfelt Welcome to the Thompson Creek Family!!



      Warmest Regards,

      Kevin R. P***** 

      Director, Customer Success

      Thompson Creek Window Company

      Email: *************************
    • Review fromSANGEETA R

      Date: 03/01/2024

      5 stars

      SANGEETA R

      Date: 03/01/2024

      Thompson creek is local company in Maryland,very good quality material they use will last for long time.people are very polite professional people.will use them again.
      Vanessa wallace coordinator is very kind and professional person.
      Thanks to the whole team.

      Thompson Creek Window Company

      Date: 03/04/2024

      Dear Ms. R***,



      Please allow me to introduce myself. My name is Kevin P***** and I am the Director, Customer Success for Thompson Creek Window Company. 



      I am so pleased to hear that you received the kind of experience that you so richly deserved from everyone that touched your project here at what we affectionately call "The Creek"!



      Our goal is to exceed our customer's expectations and to always deliver added value for your hard-earned dollar through thoughtful and exemplary customer service led by personal attention.

      We are very grateful for your business and for your incredible brand loyalty!! 



      Thank you for taking the time to share your experience, and, if I can ever be of service to you in the future, don't hesitate to reach out to me at the email address provided within this message.



      Warmest Regards,

      Kevin



      *************************

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.