We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Metal Fabrication

Wild Child Customs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Metal Fabrication.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 9, 2022 I placed an order for a custom set of foot pegs but have yet to receive my order and have not been able to speak with anyone at wild child customs to receive any info on my order.

    Business Response

    Date: 01/02/2023

    Business Response /* (1000, 5, 2022/12/13) */
    Contact Name and Title: Jo Lynn ****** Sales
    Contact Phone: XXX-XXX-XXXX
    Contact Email: *************************
    Hi Craig
    I apologize that you have not received the item. My sales email for corresondence and order inquiries is ************************** Can you please send me a copy of your order form so that I can investigate appropriately to find out why the order did not make it to you.
    Jolynn

  • Initial Complaint

    Date:11/04/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 9, 2022, my daughter and I took the drive to Spanish Fort Alabama to the Jubilee Jeep Jam where Wild Child Customs was set up as a vendor. They had PLENTY of products there to purchase, but my daughter was interested in a custom order double flag hitch. The order was written on a carbon copy receipt, with the details of the order. We paid cash (silly us) in full and was told there was a 6–8-week turnaround time on custom orders. We have well surpassed that time frame and all attempts to communicate with this "business" have failed. I've been given empty promises of "it's been shipped" and "you should be getting email updates". I've asked for confirmation of physical address shipped to, and email on file with no response. I've tried their chat option on their website, both emails listed on the website, as well as tried to call with no response. I've asked for a refund or the product and have gotten nothing in response. When commenting on their Facebook, others commented to say they are having the same issue, and now those comments have been deleted. These people are scammers and walked away with thousands of dollars from this single event with no products shipped. BUYER BEWARE.

    Business Response

    Date: 01/02/2023

    Business Response /* (1000, 19, 2022/12/13) */
    This order is being handled. We had to file a missing package claim through ups. Finally got the claim approved and the item is being reproduced and sent out to the client. This was explained to the client via email. We had moved shops and had some issues with ups during that time regarding shipment on some orders. We have taken the time to track all of those orders down and reproduce product to ensure all of our clients receive their items in which they paid for.

  • Initial Complaint

    Date:10/31/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April 2022 I saw their products on display at Jeep Beach. After I returned home on May 7th, 2022, I purchased foot pegs for my 2017 Jeep. To be specific, I ordered purple mermaid foot pegs. It stated it takes 4-6 weeks to receive. When 6-8 weeks past I contacted Jolynn ******. I was told she was in the hospital, and they would be processed by weeks end. Next contact she stated they had been mailed but she couldn't get the tracking. So, since they were lost, she would get them sent again with valid tracking. Now it's a no contact situation. I have emailed them twice in the last month and no response at all. I really wanted the foot pegs and I tried really hard to be understanding. Now I just want my money back. The whole $92.

    Business Response

    Date: 01/02/2023

    Business Response /* (1000, 19, 2022/12/13) */
    These items were sent out to the client. They received the product that they paid for
    Here is the tracking information for their item.
    1ZXXXXXVXXXXXXXXXX
    If you search it, you can see that the item was fulfilled and delivered

  • Initial Complaint

    Date:09/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 11, 2022 I order a product from Wild Child Customer at WNC Jeep Invasion. I was told in person 6-8 weeks for shipment. The receipt says 8-10. In July I reached out and they reminded me of typical turn around time but said " Your order has been cut and in the fabrication stage. It should go to powder early next week and ship out shortly after. Please check back in next Friday for a shipping update". Waited a couple weeks reached back out August 5th and was told they were gonna check on it because they had alot going out that weekend for shipment. Waited and asked for a follow up on August 10th and this was the response " Just checked the system and your order is almost ready to ship. The color had to be shot multiple times because the first round had some imperfections. Per the order form that you signed, orders can take 8-10 weeks during show season to complete and then ship out. We are a small family owned business not a major corporation and we process roughly 300 orders per month. Keep an eye out on your email once ups picks up your order from us they will send you shipping updates directly for your package.
    Jolynn" followed up on August 18th and told it was ready for shipment just waiting on hardware. Followed up on Sept 12 they said we have it shipped and then said they would check and no response. Followed back up the 18th of Sept and this was the response " No need to reach out to the BBB. We are steadily getting orders out the door from past shows. Again it is just Chris and I that run the entire operation. We are a small family business that do well over 2000 orders in a show season and I do apologize that I didn't receive your last email until this one just came through. This order is complete and will be shipping with Friday's bulk shipment. I will have a tracking number for you tomorrow for your items." Inhave asked for a refund multiple times as I no longer want this product as I'm disappointed in the customer service and lack of shipment.

    Business Response

    Date: 11/04/2022

    Business Response /* (1000, 12, 2022/10/18) */
    Re: BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXX)
    External
    Inbox

    Sales Team
    2:48 PM (1 hour ago)
    to me

    Hi Lisa
    Candice order was shipped out and she should have it any day now. There was a delay in her particular order because the powder coating color that she chose was on back order.

  • Initial Complaint

    Date:09/19/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 2021.
    Purchased custom foot pegs for Jeep Wrangler K. (4 Total) in Morristown TN at Jeep show.
    Numerous attempts to contact business regarding status over the past 10 months.
    Multiple excuses as to why product has not shipped, however, communication has ceased on the business' end.
    Refund request has been made multiple times in the past few weeks with absolutely no response.

    Business Response

    Date: 12/13/2022

    Business Response /* (1000, 20, 2022/12/13) */
    We are personally handling Mr. Reed. I have been in direct contact with him. His original order was lost in shipment and then we changed designers which let some things fall through the cracks. We apologized for this and are sending him two new sets for his jeep

  • Initial Complaint

    Date:08/04/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    End of August 2021 Jeep Invasion Pigeon Forge TN show Paid Wild Child Custom money for inner fender to get show price was told 10 weeks our free foot pegs arrived in Dec which are broke already and they were notified. They also told my wife the would ship her parts and give a credit so we choose other parts . they ignore text messages and emails say the parts we lost in shipping they were making new ones . they have given me 2 ship dates in the last 3 weeks with 2 tracking numbers they emailed me with no address and UPS still hasn't changed the status of our parts i either want the parts asap or my full refund asap im done with the lies and the worst customer service

    Business Response

    Date: 09/09/2022

    Business Response /* (1000, 8, 2022/08/22) */
    ***Document Attached***
    Original product was complete , shipped and damged in shipping. We remade the product for the client and even offered free product as a thank you for their business and patience during the issue. The client for the most part was ok to deal with and then after a social media issue to which we had to block them for harassment, then they became belligerent and vulgar in their tone. I have attached the very last email communication with them. On the post they said they were going to cancel their card purchase, therefore I did not ship the completed order out because then we would be out time material and money. I was waiting to see if that was the case. If they do not cancel their transaction then their product will go out this friday

Wild Child Customs is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.