Complaints

This profile includes complaints for Mariner Finance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Mariner Finance, LLC

  8211 Town Center Drive Nottingham, MD 21236

• 

  Mariner Finance, LLC

  325 Sanford Dr Morganton, NC 28655-2555

• 

  Mariner Finance

  145 Wolf Rd Albany, NY 12205

• 

  Mariner Finance

  2742 Plank Road Altoona, PA 16652

• 

  Mariner Finance

  604 Moraine Point Plaza Butler, PA 16001

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a loan with Mariner Finance, I have been working with them for years, this time (as usual) I made the payment online before the due date which was 10/17 on the 6th. turn off the automatic payment. my surprise when on the 17th they took the payment due in November an overdraw my bank account (as you can see on the attachment both payments) Called and then giving me the go around for almost 2 weeks, don't answered my calls and after told me to submit the proof that the payment was posted, which they already knew because is reflected on my loan account. Called and didn't return my calls and today they call me to tell me that I have to submit a claim with my bank, my bank said that I have to dispute with them, but by the time this is resolve and cost me an overdraft fee, is time for the payment due again. Poor management, horrible customer service

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 5, 2022/11/01) */
  Thank you for contacting us with your concerns. Mariner Finance takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this complaint.
  
  Our Customer Relations Manager contacted Ms. ******* and believe her concerns have been resolved.
  
  We appreciate the opportunity to address our customer's concerns. Should Ms. ******* require additional assistance regarding this matter, she may contact our Customer Relations Manager directly or call our Customer Relations Department at XXX-XXX-XXXX.
  
  Mariner Finance
  Customer Relations
  
  
  Consumer Response /* (2000, 7, 2022/11/03) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:10/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I logged onto my account in March 2022 to get a payoff amount, as I was getting a loan on my house to pay off all my debt when my husband passed away. Account stated, Today's payoff $8,039.64. I gave this info to my mortgage dealer. They sent the check 3-24-22. Mariner cashed said check. No correspondence until 10-11-22, when they called to say that amount wasn't payoff, and I owed another $186.10. I tried to resolve on 10-18-22, when I called a customer service number. They spoke to local New Kensington branch on 10-18-22. I received phone call back from CS stating I did owe them money. I told her I would pay when I could. I have no "spare" income. I received another call from local branch on 10-19-22 about making the payment! I informed them I lost over 2/3's of income when my spouse passed, and his income and name was also on loan. I was told then that the offer of $186... was only good until 10-31-22, then over $1000 interest would be added.

  Business Response

  Date: 11/08/2022

  Business Response /* (1000, 5, 2022/10/25) */
  Thank you for contacting us. Mariner Finance, LLC ("Mariner') takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this complaint.
  
  The payment of $8,039.64 received on March 29, 2022 was the quoted payoff amount good though March 9, 2022. Because the payment was not received until March 29, 2022, there is a remaining balance of $186.07 owed through March 29, 2022.
  
  Mariner has generously agreed to accept the $186.07 to settle the account and waive the additional precomputed monthly interest accrued since March 29, however the payment must be received by October 31, 2022 or the interest will be charged.
  
  For any additional questions regarding this matter, please contact our Customer Relations Department at XXX-XXX-XXXX.
  
  Mariner Finance
  Customer Relations

• Initial Complaint

  Date:10/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached

  Business Response

  Date: 12/01/2022

  Business Response /* (1000, 10, 2022/10/25) */
  Thank you for contacting us. Mariner Finance, LLC "Mariner") takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this account.
  
  Because the account in question is an interest-bearing account, the interest is calculated by taking the number of days between payments multiplied by the balance after the previous payment was made and then multiplying that by the interest rate divided by the number of days in the year.
  
  For the July 1, 2022, payment in question, Ms. ***** previously paid on May 3, 2022, with a balance after said payment being $3,286.85. With there being 59 days between the dates, the interest due on July 1, 2022, was $156.41. (59 days*.2944/365*3,286.85)
  
  During our review, we used the same calculation as outlined above, which is fully disclosed on the executed contract, to confirm the accuracy of the interest assessed with each payment received on Ms. *****'s account.
  
  In regard to Ms. *****'s request to change her due date, based on state statute, due dates cannot be extended more than the original 15 days that it was extended for when she initially entered into the loan on September 17, 2021, making her first payment due November 1, 2021.
  
  In the event Ms. ***** has additional questions or would like to review the calculations for each payment in more detail, we encourage her to contact our Customer Relations Department at XXX-XXX-XXXX.
  
  Mariner Finance
  Customer Relations
  
  
  Business Response /* (1000, 19, 2022/11/08) */
  Mariner received and responded to this complaint on 10/25/25. See attached. Please advise if there is additional communication from the customer to review.

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a loan out with Mariner Finance. Back in May I had issues with my bank flagging Mariner as a fraud payment. They stopped the payment making me unable to pay by bank draft for a number of months. I love no where near a location and debit cards just aren't anything I'm comfortable giving out anymore.
  I called their corporate office and was told by the customer service executives that the block could be removed if the branch chose to making it easy to make my payment and set up auto pay. The branch is saying they are incorrect. Aside from being a borderline predatory lender they clearly have no process in place to help the customer.

  Business Response

  Date: 10/28/2022

  Business Response /* (1000, 5, 2022/10/17) */
  Thank you for contacting us. Mariner Finance, LLC takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this complaint.
  
  A Review of Ms. ********* account confirm multiple returned payments due to NSF between April 21, 2022 and May 12, 2022.
  
  Per Mariner's policy, customers are limited to two (2) returned payments on an account within a six-month time frame. After two (2) returned payments, the customer is notified that electronic payments are suspended until three (3) full contractual payments have been made in the form of cash or cash equivalent.
  
  Ms. ****** made the third required payment on September 30, 2022 for the account to be considered for reinstatement of electronic privileges. Our Customer Relations Manager contacted Ms. ****** directly to discuss and believe her concerns have been resolved.
  
  For any additional questions regarding this matter, please contact our Customer Relations Department at XXX-XXX-XXXX.
  
  Mariner Finance
  Customer Relations

• Initial Complaint

  Date:10/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document
  Click here to Get the File - use the Password: EF98D16E
  https://bluecomplaints.bbb.org/attachment/?c=18207419

  Business Response

  Date: 10/28/2022

  Business Response /* (1000, 5, 2022/10/18) */
  Thank you for contacting us. Mariner Finance, LLC ("mariner") takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this complaint.
  
  Because Ms. *****' account is a legal account, the handling attorney has assessed additional legal fees. Ms. ***** would need to communicate with the handling attorney for a breakdown of legal fees applied. In order to assist Ms. *****, we've mailed her an account statement as a courtesy. In addition, the local Mariner branch has contacted the handling attorney, and requested someone reach out to Ms. ***** to provide a breakdown of the legal fees. Our Customer Relations Manager contacted Ms. ***** directly to advise.
  
  Customers have on demand access to view their account information including payment history through our online Customer Account Center ("CAC").
  
  For any additional questions regarding this matter, please contact our Customer Relations Department at XXX-XXX-XXXX.
  
  Mariner Finance
  Customer Relations

• Initial Complaint

  Date:10/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,
  
  This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.
  
  ** **** *********** ******** ACCT #: XXXXX*****. $******
  
  Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don't respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 10/28/2022

  Business Response /* (1000, 11, 2022/10/17) */
  ***Document Attached***
  Please find attached Mariner's response to Ms. *******' complaint.

• Initial Complaint

  Date:10/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last October I took out a loan for $2,000 with a rate of 35.96% interest to have a total repayment about of $2,856.16. To date I've made $1,886.72 in payments with a remaining payoff balance of $884.93. The issue is that my loan is being paid a year in advance of the maturity date, but according to this math only $84.51 will be saved in interest. This is incorrect. The interest should be half the original amount. I have call the branch office several times but it doesn't seem that anyone there has the expertise to fix this issue and the corporate office keeps transferring me back to the branch office. I would like the interest recalculated to reflect the correct amount of the early payoff.

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 5, 2022/10/06) */
  Thank you for contacting us. Mariner Finance, LLC ("Mariner") takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this account.
  
  Mr. *****'s contract prominently discloses the "Rule of 78s" as the refund calculation method applicable in the event of prepayment in full which is calculated based upon the number of expired months. It is called the "Rule of 78s" because 78 is the sum of the number of months in a year. In other words, if a loan is scheduled to be paid over 12 months, the creditor would add the numbers 1 through 12 as follows: 1 + 2 + 3 + 4 + 5 + 6 + 7 + 8 + 9 + 10 + 11 +12 = 78; and if the payment period were longer, say 24 months, you would add the numbers ******************, and follow the same methodology. Interest is allocated under the Rule of 78s in reverse order. For example, after five months, there would be 19 unexpired months remaining of unearned ********.
  
  Based on a review of Mr. *****'s account, there are eleven (11) months of unearned ******** to refund if paid off as of today, October 6, 2022. Using the Rule of 78s refund method, there is $188.36 unearned ********. ($****** (******** ********)/300 (sum of 1 through 24) * ** (sum of remaining months (11+10+9+8+7+6+5+4+3+2+1).
  
  We appreciate the opportunity to address our customer's concerns. For any additional questions regarding this matter, please contact our Customer Relations Department at XXX-XXX-XXXX.
  
  Mariner Finance
  Customer Relations

• Initial Complaint

  Date:09/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. On 9/19/22 I called in to make a payment of $194. I was told by the lady on the phone to set up a call with her for a certain date, which was the next Friday, so that I wouldn't be called daily. She said the call needed to be arranged to touch base. I trusted what she said and agreed but I was still called almost daily, sometimes multiple times daily, prior to the date we set up to have a phone call. And called from several numbers from different branches, so the lady on the phone lied to me. So at this point I am requesting no further phone calls to me at all. I will submit all future payments through the mail from this point on.

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 5, 2022/10/05) */
  Thank you for contacting us. Mariner Finance, LLC ("Mariner") takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this complaint.
  
  All attempts to contact Ms. ****** were in an effort to discuss and potentially resolve the account delinquency. Per Ms. ******'s request, we have advised the local branch to cease all attempts to contact her via phone in regards to the loan.
  
  If Ms. ****** would like to rescind her request to cease and desist contact, she must submit her written request to Mariner.
  
  Mariner Finance
  Customer Relations

• Initial Complaint

  Date:09/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to MARINER FINANCE. They have failed to provide proof of validation regarding a debt that does not belong to me. They have furnished this alleged debt on my consumer report and have failed to validate the alleged claim pursuant to Sec. 809(b)of the Fair Debt Collection Practices Act and according 609(a)(1)(A), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. I demand this item be removed from my credit report immediately. MARINER FINANCE you are furnishing inaccurate and incorrect information to the consumer reporting agencies.
  The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living and my ability to obtain credit for personal and house purposes.
  You and your inaccurate reporting have damaged my livelihood.
  15 U.S. Code § 1681s-2 - Responsibilities of furnishers of information to consumer reporting agencies
  (a)Duty of furnishers of information to provide accurate information
  1) Prohibition
  (A)Reporting information with actual knowledge of errors
  A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
  Duty: a moral or legal obligation; a responsibility
  Accurate: correct in all details; exact.
  Prohibition: a law or regulation forbidding something
  As Defined by The IRS
  Even if you didn't receive a Form 1099-C, you must report canceled debt as gross income on your tax return.
  The IRS Clearly defines a charge off as Gross or Ordinary income, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes your reporting of this account inaccurate!
  Account Number: XXXXXXXX****

  Business Response

  Date: 10/28/2022

  Business Response /* (1000, 5, 2022/10/07) */
  Thank you for contacting us. Mariner Finance LLC, ("Mariner") takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this account.
  ***** ****** entered into the loan in question with Mariner on July 26, 2019. The executed contract required thirty-six (36) payments of $133.91beginning on August 26, 2019. With the account being past due for the May 26, 2020 contractual payment obligation, and no arrangements having been achieved, the account was sold to Credit Corp. Solutions - XXX-XXX-XXXX - on November 1, 2021.
  Based on our review, the information being provided to the credit reporting agencies is accurate. In addition, the account is legally collectable and is not eligible for a 1099-C.
  In order to protect the confidential information of our customers, Mariner requires verification of the requestor's identity prior to providing loan or related documents. Mr. ****** may visit his local Mariner branch with a copy of his government issued photo identification to receive a printed copy of the original loan documents, or he may send a copy of his government issued Identification, with proof of address, to Mariner Finance, 8211Town Center Drive, Nottingham, MD XXXXX and request a copy of his documents.
  For any additional questions regarding this account, please contact our Customer Relations Department at XXX-XXX-XXXX.
  Mariner Finance
  Customer Relations
  
  
  Consumer Response /* (3000, 7, 2022/10/13) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  ***** ******
  9 A ***** ***** Road
  ******** ** XXXXX
  
  MARINER FINANCE
  **** TOWN CENTER DR
  *********** MD XXXXX
  
  October 13, 2022
  
  To Whom It May Concern:
  
  This notice is to inform you that you have unlawfully reported an alleged debt to my consumer report. Under the New Rule REGULATION F which took effect November XX XXXX, You MARINER FINANCE
  
  You have violated the FDCPA § 1006.30a and its new rule by parking this alleged debt on my consumer reports. Cease and Desist the reporting of this alleged Debt immediately or I will escalate this matter to taking legal action.
  
  I have not given you written permission to put anything on my credit profile 15 USC 1681b2.
  
  You have no permissible purpose by law to contact third parties with my private or personal information. Your offenses amount to Aggravated Identity Theft pursuant to 18 U.S.C. §1028A.
  
  You have knowingly transferred, possessed, or used, without lawful authority, a means of identification of me, which is a felony punishable with up to 2 years of imprisonment, in addition to civil liability.
  
  I AM A LITIGIOUS CONSUMER I WILL NOT HESITATE TO TAKE LEGAL ACTION AGAINST MARINER FINANCE
  
  15 USC §1692c(c) Ceasing communication
  
  If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt.
  
  I refuse to pay this alleged debt. Cease and Desist all collections activity regarding this alleged debt and PROMPTLY Delete it from all consumer reporting agencies that you have reported this inaccurate, incomplete, erroneous and misleading information to at once.
  
  The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living and my ability to obtain credit for personal and house purposes.
  
  You and your inaccurate reporting have damaged my livelihood.
  
  15 U.S. Code § 1681s-2 - Responsibilities of furnishers of information to consumer reporting agencies
  
  (a)DUTY OF FURNISHERS OF INFORMATION TO PROVIDE ACCURATE INFORMATION
  
  1) PROHIBITION
  
  (A)Reporting information with actual knowledge of errors
  
  A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
  
  Duty: a moral or legal obligation; a responsibility
  
  Accurate: correct in all details; exact.
  
  PROHIBITION: a law or regulation forbidding something
  
  15 USC 1681 s-2 Says you MARINER FINANCE are a furnisher of information to a consumer reporting agency.
  
  You ARE PROHIBITED BY LAW to furnish inaccurate information 15 USC 1681 s-2 (a) (1) (A)
  
  15 U.S. Code § 1681s-2
  
  (a)DUTY OF FURNISHERS OF INFORMATION TO PROVIDE ACCURATE INFORMATION
  
  1) PROHIBITION
  
  (B)Reporting information after notice and confirmation of errors
  
  A person shall not furnish information relating to a consumer to any consumer reporting agency if
  
  (i) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate; and
  
  (ii) the information is, in fact, inaccurate.
  
  In conclusion I have shown you and you have been put on notice that you are reporting inaccurate information. The information is, in fact, inaccurate.
  
  The continued reporting of this inaccurate information is a clear violation of the Law 15 USC 1681 s-2 of your responsibilities as a furnisher of information.
  
  You have caused me and my family severe harm due to your negligence and inaccurate reporting. This is a final opportunity to Cure and DELETE This Erroneous, inaccurate account from my Consumer report.
  
  YOU HAVE 10 Calendar days to DELETE THIS ACOOUNT FROM MY CONSUMER REPORTS! or I will take legal action for consumer law violation under 15 USC 1681 n, 15 USC 1681 o and 15 USC 1692k.
  
  DELETE THE FOLLOWING ACCOUNT/S FROM YOUR RECORDS AND ALL CONSUMER REPORTING AGENCIES.
  
  Account # XXXXXXXX****
  
  Failure to respond satisfactorily with deletion of the above referenced account, and send out a free copy of my report after the changes have been made will result in legal actions being taken against your company, for which I will also be seeking $ 1,000 per violation for:
  
  1. Defamation of Character (per se)
  
  2. Negligent Enablement of Identity Fraud
  
  3. Fair Debt Collections Practices Act 15 USC §1692g violations
  
  4. Fair Credit Reporting Act 15USC §1681 violations for willful noncompliance - §616. Civil liability for willful noncompliance 15 U.S.C. §1681n
  
  
  
  Thank you,
  ***** ******
  
  
  Business Response /* (4000, 11, 2022/10/20) */
  Thank you for the additional feedback.
  
  Mariner includes an initial disclosure regarding credit reporting in the FACT Act Notice and in the Privacy Notice, both of which were provided to Mr. ****** at the time his loan was originated (see attached). To further clarify, credit reporting is clearly identified in Mariner's Privacy Notice, and in 15 U.S. Code § 6802, as a type of sharing that cannot be limited by a consumer.
  
  As previously stated, Mr. ****** may visit his local Mariner branch with a copy of his government issued photo identification to receive a printed copy of the original loan documents, or he may send a copy of his government issued Identification, with proof of address, to Mariner Finance, 8211Town Center Drive, Nottingham, MD XXXXX and request a copy of his documents.
  
  Based on our review, the information furnished by Mariner to the nationwide credit reporting agencies is accurate. For any additional questions regarding this account, please contact our Customer Relations Department at XXX-XXX-XXXX.
  
  Mariner Finance
  Customer Relations

• Initial Complaint

  Date:09/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,
  
  This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.
  
  MARINER FINANCE XXXXXXXXXXXX ****
  
  Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don't respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section **************** By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 5, 2022/10/05) */
  Please see the attached documents. Mr. ******** has submitted this same dispute multiple times, to which Mariner has appropriately responded. We consider this matter closed unless Mr. ******** provides the required information that would warrant an additional review of his account.
  
  Mariner Finance
  Customer Relations