Complaints

This profile includes complaints for Auto Buffy Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Auto Buffy Inc.

  350 Winmeyer Drive #B Odenton, MD 21113-1332

• 

  Auto Buffy Inc.

  350 Winmeyer Dr Odenton, MD 21113

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased parts from them and was sent the wrong parts. I sent many emails and followed their many requests to prove they sent the wrong parts. At first they told me they would deduct ***** from the ***** I spent for the original shipment. I threatened to reverse payment and they promptly sent a shipping label. They received parts over two weeks ago and have not refunded my payment nor will they answer my emails. After reading many reviews of this same occurrence Im looking into a class action law suit. Do not trust this company!!

  Business Response

  Date: 03/05/2025

  Good Morning,

   

  The customer has been refunded as of Feb 18th once the return was received in our warehouse.

   

  Attaching the receipt of refund.

   

  Thank you 

   

  Autobuffy team

• Initial Complaint

  Date:01/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered something from there website on 1/23/25 and was told 2 day shipping. I’ve seen label created since 1/23. I’ve reached out multiple times through email, and phone and gotten hung up on and emailed with an automated response. Upon for discovery, there is multiple people with the same issue I am having. I needed this part to make it to my grandfathers funeral

  Business Response

  Date: 02/03/2025

  Good Morning,

   

  This order has already been refunded. Please see attached screenshot.

   

  Thank you 

• Initial Complaint

  Date:10/15/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order# ******-162431 for 4 brake rotors and brake pads was placed on Oct 16, since the initial email which had the order number I havent received any other information.When I try calling the phone number provided, is saying it is disabled/ not in service. I did try emailing and havent got any response either. The order was for a set of 4 brake rotors along with 4 brake pads. It is really frustrating having your vehicle at the shop and waiting for parts that you dont know will be delivered to you and when. I hope BBB will follow up and make sure it isnt a scam. Thank you.

  Business Response

  Date: 10/17/2024

  Good Morning, 

   

  The order has been shipped via *** under tracking number 1ZE39K690325160813 and 1ZE39K690336047827
  The estimated date of delivery is oct 18th 2024.

  Customer Answer

  Date: 10/22/2024

  Hello, I did receive a tracking number and shipping details a day before the delivery date. All the items weee delivered and were in good condition, also of good quality as described in the product details. 

• Initial Complaint

  Date:02/01/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Front and Rear Strut and Coil Spring w/ Shock Absrober + Front and Rear Sway Bar Link Kit - Set of 8 order number:************. I received the parts and noticed I was missing the front struts, driver and passenger side. I call the customer service number and I accidentally entered the wrong extension and immediately routed to a rude customer service agent named “Marc” when I asked if I could be transferred to the correct department for my issue, his response was very rude and unprofessional. He was not interested in attempting to help in any way. I ended up having to dial again into the correct department. I am now being told that an investigation needs to take place to simply ship my missing parts that I paid for. Come to find out this investigation will take 10-14 business days. My vehicle is still in the shop waiting to be fully ready. The communication between the customer service department and myself has been horrific. I do want to thank “Marvin” he has been the only agent I’ve spoken to who is actually willing to help me out. He understands the frustration and customer expectation of receiving what we pay for. Unacceptable turn around time, makes a client feel as if I am lying about not receiving my parts. I should have researched this company prior to ordering my parts as I read these BBB complaints from previous customers, I can say I will won’t be recommending Auto Buffy nor will I be ordering from them again. I need my missing parts ASAP and not after 10-14 business of “investigating” the issue. The case is simple, the shipping associate at the warehouse simply did not ship my entire order. I am expecting a quick resolution to this.

• Initial Complaint

  Date:11/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Payment was taken from my account but product never received and no help given from the company regarding the issue. I want my money back so that I can actually purchase what is needed

  Business Response

  Date: 11/06/2023

  Hi There,

  We would like to apologize for the inconvenience. 

  We have reached out to FedEx and they have informed us that there was an issue in their warehouse that's why the shipment was delayed. The have sorted it out and the order is out in transit and should arrive tomorrow. Here's the tracking link: ****************

  We do understand that you want a refund at this point, kindly refuse the shipment and inform us once you do by sending an email to [email protected] so that we can request a refund for the order.

  We appreciate your time and patience.

   

  Regards,

   

  Autobuffy Team

• Initial Complaint

  Date:09/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12, 2023, I contacted Autobuffy(AB) to notify them that a set of airbags that I purchased from them some 10 + months earlier for my 2014 Ram pickup truck, had malfunctioned and needed to be replaced under the warranty program. I was informed It would take some time to get the replacement items from the warehouse to my door due to the lengthiness of the warranty process. I requested the option to purchase the parts again to expidite receipt of the malfunctioned items due to an upcoming road trip and ask that I be refunded the amount paid for the expedited items once all the requirements had be met. My request was approved and I purchased the airbags again but at a higher price due to a price increase, additionally (AB) informed me that I would have to cover the shipping charge to return the defective parts although there is no written policy that states this.
  Recently, I received an email from (AB) that they received the defective parts and a refund was sent to a Visa credit card I no longer own. They were immediately notified and instructed to send my refund to my ******** ******* card used for the expedited part however, I still have not received any refund at all.
  I am requesting my payment of $334.63 for the expedited replacement part & my shipping charge of $53.70 for a total of $388.33 be returned back to my ******** ******* card.
  My original purchase date for this warranty matter was June 12, 2023 and I've been emailing back and forth with (AB) ever since with no payment received.
  Any help you can give me to assist in receiving my refund, would be greatly appreciated.
  
  Thank you.
  Mr. ******* ** ********

  Business Response

  Date: 09/15/2023

  Hi There,

  The parts the were returned to us has been refunded. Customer chose to purchase the new parts instead of going through the normal warranty process. 

  We have attached the original invoice and the proof of refund. In this case, that customer do not have the old card anymore, they can simply call their bank and ask them to transfer the funds to their new account. We do not have any way to change the refund method as fraud prevention. All refunds will go to the original payment method. 

  Other customers with the same issue who closed their old accounts easily got their money transferred to their new accounts by calling their bank. Also, their bank never returned the money to us, meaning they still have it with them available to be transferred to ********* new account anytime.

  Please see the attached reference for refunding closed accounts. Thank you. 

  Customer Answer

  Date: 09/24/2023

  In response to Auto Buffy's statement, I am rejecting it for the following reasons. I contacted Auto Buffy (AB) before hand regarding my application for warranty replacement for 2 defective airbag parts, I purchased from them for my Dodge Ram truck. Since they had no express options for me to receive my parts for my now disabled vehicle, I asked if I could just repurchase the same part and be refunded the cost paid for those parts once the warranty inspection and approval process had been completed. The AB representative stated they needed to inquire if this exception to their warranty policy could be allowed. Some days later, I received an email that I interpreted as my request had been approved due to the instructions that I was being given. It stated " you may re-order the new kit now"  (See Attached) I was further told that I would receive my refund for these replacement parts (New kit) once I shipped back the defective ones. This was done at my expense. 

  Some time later, AB emailed me that they had processed my refund but the amount was for $286.82 which was the cost for the defective parts. My agreement with AB was to be refunded $334.63 for the replacement part I purchased. Additionally, the refund was sent to an old Visa card that had been cancelled by my bank some time ago due to an unrelated fraud matter. I immediately notified them of this but was not given any information on how to recover my funds as was explained in their statement provided in this complaint. My bank is currently investigating this matter but no guarantee has been given that I will have my funds transferred as AB states.

  Lastly, AB owes me for the shipping charges I incurred to return the defective parts. According to their policy, the customer would be responsible for shipping cost for any of the following reasons:

  *Customer purchased and incorrect part(s)

  *Customer need to make a general return

  Neither of these reasons apply to me. It further states that if the company sent out a bad part, they would give me "a flat out refund".(See Attached) 

  In conclusion, according to the verbal and written agreement between AB and myself, Ab owes me:

  $334.63 Cost for replacement part

  $53.70 Defective part return shipping cost

  Total Due $388.33

  If my funds are returned to me by my bank or AB, AB would owe me:

  $334.63 Cost of replacement part

  -$286.82 Cost of the defective part

  __________

  Bal Due $47.81

  +$53.70 Defective part return shipping cost

  _____________

  Total Due $101.51

  This is what I'm seeking to satisfy this matter. Thank You.

   

  Business Response

  Date: 09/25/2023

  Hi There,

  Your concern is about getting a warranty replacement and our company just like other companies, is doing the same thing. The purchaser will be responsible for shipping the parts back for a replacement. 

  We have already refunded you the part that you have returned and we cannot refund you more than that. We do apologize.

  It was your discretion to purchase the new part and was not forced to do so. We hope for your understanding. 

  Customer Answer

  Date: 09/29/2023

  Hello, after being updated by my bank today, the amount of $286.82 was recovered and is now credited to my account. This portion of my complaint has been satisfied. The other issues mentioned are still open and stand as previously stated. Thank You.

• Initial Complaint

  Date:08/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gave me the wrong parts but I ordered the correct parts and want me to pay for shipping it back

  Business Response

  Date: 08/02/2023

  Hi Team,

  Thank you for letting us know about the complaint.

  The customer placed the order through our website and contacted us about the parts claiming that we sent the wrong one. We have asked the customer to send the photo or the parts and it shows that we did send the correct one. We asked for him to send his vehicle details such as the *** to check the vehicle information. Upon reviewing, customer has a 2003 Ford ***** Super Duty Lariat / XL / XLT and the parts that he purchased is for F-250 only. These two car models are different. Please see the file attached for your reference.

  In line with our return policy, if customers purchased the wrong parts for their vehicle, they will shoulder the return shipping fee and it is outlined on our policy. **********************************************

   

  We will be glad to assist the customer with returning the product for a refund.

   

  Regards,

   

  Autobuffy Team

   

  Customer Answer

  Date: 08/03/2023

   
  Complaint: 20408080
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is taking people money refusing to help fix their problems with wrong parts being very nasty about peoples money being refunded back to them lies lies they tell u just to keep your money

  Business Response

  Date: 05/12/2023

  Hi,

  This order has been refunded without asking him to send the parts back.

  We have attached the refund receipt and the email confirmation that we have sent to the customer. 

   

  Regards,

   

  Autobuffy Team

• Initial Complaint

  Date:04/28/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 1 , 2023 I purchased a loaded strut set for my 2017 gmc sierra ******* After 1 month of driving a bushing failed on one of the struts causing it to hit my control arm when I brake and make noise. I've contacted the company every day for over a week and get the same run around that I will get a callback. I've left numerous messages. All I want to do is exchange the part for a new strut and send them the defective one but no one will call you back. Which appears to be their M.O. when you read their reviews

  Business Response

  Date: 05/12/2023

  Good Afternoon, 

   

  Under the Name ***** **** we do not have any order purchasing for the strut set. Was the order purchased under some other name ? 

  I have tried to go through our support email ********************************* cannot find anything under this email or name. 

   

  Please provide like order number or date , amount of purchase shipping address so i can help out

  Customer Answer

  Date: 05/15/2023

   
  Complaint: 19993429
  
  I am rejecting this response because:
  I have called them at least 10 times and left messages. No one has called me back. If you call and act like you want to order a part and then tell them whats going they get you off the phone quickly and transfer your call to a voicemail.

  The part came from autobuffy and was filled by ******. See the attached invoice.  This is the typical response from Autobuffy on so many complaints online.
  Sincerely,
  
  ***** ****

  Business Response

  Date: 05/22/2023

  Good Afternoon,

   

  the customer has been refunded via ****** . the order was purchased on it and refunded via amazon.

  screenshot has been attached for reference. also , the customer was contacted multiple times on their phone and they have been able to reach. 

   

  Thank you

  Customer Answer

  Date: 05/22/2023

   
  Better Business Bureau:
  Although I have not received any calls from AutoBuffy as they have stated. I also can appreciate them refunding me the cost of the parts.
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:02/26/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They don't send the right item and refuse refund unless you remove your review. Once you remove your review they still will not replace the wrong item sent for the right item or refund. Check their 1 star reviews on ****** and ********** reviews. I ordered CV axles and received door handles.