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Business Profile

Auto Parts

Auto Buffy Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

This profile includes complaints for Auto Buffy Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Auto Buffy Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/30/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 2 front struts on 2 different orders on ****** from Auto Buffy on January 13, 2023. Product packaging arrived severely damaged from *****. Did not open boxes due to possible product damage, and return policy stating they will not refund if opened. Requested a prepaid return label and refund. Company has asked for pictures. Have sent pictures to company of severely damaged packaging. Company requested pictures of broken parts. Told company we would not open due to it voiding them having to refund due to their return policy. Company wants us to pay return shipping which is $65 per package plus wants to charge a 25% restocking fee on parts that are possibly damaged. That's over $200 of my money out of over $300 that I will not get back due to their product arriving damaged, and their return policy. I did not feel comfortable with the state of the packaging to install the parts on my vehicle. Company has drug this out. Will not provide prepaid shipping label to return for refund. 2 weeks in with no resolution. They do not care. ****** has done nothing because Auto Buffy is 3rd party seller. I just need to return for a refund because I had to buy 2 more front struts from a parts store after these arrived in this condition.

      Business Response

      Date: 02/22/2023

      Good Evening, 

       

      Both the orders have been refunded via ****** in full to the customer in january. screenshots on ****** portal show both the orders have been refunded. 

      *******************

      ********************

       

      Customer Answer

      Date: 03/02/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* *******

    • Initial Complaint

      Date:11/07/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought 4 Vehicle shocks, they were the wrong fit for the vehicle. We sent them back and they will not return our money. We also paid for the return shipping.

      Business Response

      Date: 12/01/2022

      Consumer Response /* (2000, 5, 2022/11/14) */
      Re: BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX)
      External
      Inbox

      Jim ****** <*******@gmail.com>
      Nov 12, 2022, 1:53 PM (2 days ago)
      to me

      Auto Buffy refunded our money on Nov. 10,2022.
      Thank you so much for your help. We were not getting anywhere with them on this matter.

    Auto Buffy Inc. is NOT a BBB Accredited Business.

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