Reviews

This profile includes reviews for Choice Hotels International's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Choice Hotels International has 41 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Choice Hotels International

  1 Choice Hotels Cir Ste 400 Rockville, MD 20850-5172

• 

  Radisson Hotel Sudbury

  85 Ste Anne Rd Sudbury, ON P3E 4S4

• 

  Radisson Hotel JFK Airport

  135-30 140th St. Jamaica, NY 11436

• 

  Radisson Hotel JFK Airport

  13530 140th St Jamaica, NY 11436

• 

  Quality Inn by Choice Hotels

  65 Geoffrey Dr Newark, DE 19713

Review Details

• Review fromNicole R

  Date: 10/27/2024

  1 star
  My recent stay I reported bugs on the bed 2 times. 2 different days and the second time the general manager accused me of planting the bug.
  
  I showed a picture of the bug with time stamp and they refused to listen to me and instead yelled at me in the hallway.

• Review fromTERRELL B

  Date: 10/24/2024

  1 star
  This place is a complete SHAM!! We were going to be in ***** for training but the class was postponed due to Hurricane ******. We called the "motel" to advise of the class being postponed. They agreed to postpone our reservation to the new date...we just had to call to update them once we had the new class schedule. When we called to give the updated information, we found out that without our knowledge/consent, they changed the reservation date, declared us a "no call-no show" and charged our card. When we found out about this, we contacted the motel and was told they never agreed to rescheduling our reservation and we would not be refunded for the charge. In trying to seek help from a supervisor, we found out WHY we wouldn't get any help from them... we don't have a way of doing refunds....their words, not mine. I have since learned we are not an isolated case, but have joined a lengthy list of people with the same issue. ZERO points for this "establishment"

• Review fromCharles M

  Date: 10/09/2024

  1 star
  I am a member and I received a call selling me the Bluegreen Vacations. I thought it was all about vacation packages and activities and I was told it was good for one year and I can cancel anytime.I called Bluegreen and found out it was for time shares they were selling. And I could only cancel within 30 days. During the sales with Choice, the word timeshare had never mentioned. I escalated the call with ********* and they refused to refund and refused to provide contact information of Choice hotel. They promised to investigate if the sales had misrepresented and got back to me they never.I called Choice Hotel and I have a ticket for this complaint and I was also promised to hear back but they never.

• Review fromBC D

  Date: 10/07/2024

  1 star
  On Sept 3, 2024, I booked *************************** (Choice Hotels) through ***********. The property was advertised as having the free cancelation policy (within 24 hours), no pre-payment. The dates were: Mon, Sep 16 - Tue, Sep 17 for 1 night. I cancelled on Sep 9, a full 6 days in advance. I was charged $131.38. *********** sent a request for refund, and the property did not respond. I called the property manager, *****, who claimed that ******* did not offer a free cancelation policy, nor a refund. I stated that *********** advertised the property as having it; he said he had no control over what *********** advertised, and that *********** would have to reimburse **** sent numerous emails to *********** with no resolution (responses were boiler plate saying they were looking into it and/or they needed more information after I had sent a comprehensive email with screenshots). I finally called their headquarters in the U.K. (Sep 14), and spoke to an agent named Lovely. She said that everything on their site is reviewed by the property (Rodeway) and confirmed. She also said that ******* has a virtual card with my payment and would need to reimburse me. She also called Rodeway and spoke to ***** who was apparently very rude and noncompliant. I have looked at *********** official site in *****, (independent of ***********) and they do advertise a free cancelation policy. I also looked at *******'s headquarters site, and found the same thing. *********** is part of Choice Hotels - a lodging franchise. I never book rooms without this offer since travel plans often change. This has been ongoing, with no response nor resolution from Rodeway Inn or ***********. One or the other is giving conflicting information about their policies. I have contacted Nebraska Attorney General, Consumer Protection, and will contact Rodeway Inn headquarters. Fortunately, the dispute filed with *************** resulted in a temporary credit.

• Review fromCody C

  Date: 09/18/2024

  1 star
  They will lie and say whatever you want to hear to get the money out of your hands

• Review fromBryan O

  Date: 09/07/2024

  1 star
  Hotels they have put me and my family are run down and dirty.

• Review fromMichelle S

  Date: 09/03/2024

  1 star
  Yes I have been a member for a few years. I started this program cause my family don't get to go on vacation. Every year we have to save to go on vacation. So why not use a program where you can earn points. I like the hotels that afflicted with this program. Well I had alittle over 27 thousand points I know it doesn't seem like alot but to me it is. My husband I wanted to just get away for a few days so I started to look for a good and convenient day. I seen I was going to lose my points if I didnt have a active account. K was losing my points on Sept 1. I had a hotel stay on the August 31. I checked out the 2nd of September. Now this is were it blows my mind. I booked a room on August 31 so I booked a room so it shows I had a active account. But since I checked out the 2 I lose my points. Now from what I was told in a round about way if I checked out the September 1 and checked in back in the 1 and check out the 2 I wouldn't lose my points. Then I was told I could purchase my points back for $70. So buy my points that I already earned and paid for from my past stays. I understand you have 18 months if you don't have a active account you lose them but I did I checked in before I lost my time I was going to.lose my points. Apparently this happens alot. My family have to save for vacation.

• Review fromAndres L

  Date: 08/22/2024

  1 star
  F*** choice hotels! I hope they all die they f****** took my money and won't give it back or give me my room I will seek legal counsel because I want to sue they unprofessional a**

• Review fromNatalie W

  Date: 08/20/2024

  1 star
  I booked a hotel room at the Country Inn and Suites by Radisson, ***********, **. I was at the hotel for one night. When I woke up from sleeping, I was covered in welts from spider bites. The spider bites are painful and causing a great deal of discomfort. I spoke with the front desk and they were not helpful or apologetic. The hotel is disgusting. Carpets are a mess, and the rooms are awful. ***** smell of cigarette smoke and my stay was an absolute waste of money for well over $200+++

• Review fromMonique S

  Date: 08/12/2024

  1 star
  This ***************************************************** bed bugs really bad. I woke to bites everywhere on my body even took pictures. Went to complain and he pretended like he knew nothing and couldnt help. I shouldnt have woken up with large bumps everywhere on my body that itch