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Business Profile

Hotels

Choice Hotels International

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Choice Hotels International's headquarters and its corporate-owned locations. To view all corporate locations, see

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Choice Hotels International has 41 locations, listed below.

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    Customer Review Ratings

    1.05/5 stars

    Average of 118 Customer Reviews

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    Review Details

    • Review fromSHAWN R

      Date: 07/29/2024

      1 star
      SUMMARY OF EVENTS I booked a room for My son and I for July 11, 2024. My Son is a Division 1 College prospect for football and was visiting ***************. This why I specifically requested a non-smoking room as he is a high level athlete, that has breathing allergies.Even though I called several times in advance before leaving home, during our layover, and once we landed at the airport I was assured by both a women, and a young man, that they would definitely have a clean non-smoking room as per my confirmation, which is highlighted in the complaint.This was a total lie. Upon Arrival, we we told that all of the non-smoking rooms were booked up. The night manager apologized, and said he would find a Softly Used Room on the other side of the complex that should not have had many people smoking in it. I asked could I view the room first before we moved our stuff in and he agreed. Upon viewing the first room, it was disgusting, It looked like the people had just left the room and it had not been cleaned. There was water on the bathroom floor, pee in the toilet and where the beds were, there were fruit flies because it looked like something had spilled behind the nightstand. We were showed me 2 more rooms, all were bad, but by this time it was late, and my son had to get some sleep. In the morning, there was No Continental Breakfast, it was simply a toaster, Juice Machine, and Coffee Machine and both machines were broken. We also had No Wi-fi, Was told that cable was cut off for past customer tampering. No Continental Breakfast, it was a toaster , Juice Machine, and Coffee Machine and both machines were broken. And No Whirlpool, as my son wanted to use it after football practice. This place was a nightmare. Upon checkout, I was told I would be refunded of ****** by the corporate office of ***********, but I have not heard or received anything as per my account since July 13.
    • Review fromAmy T

      Date: 07/26/2024

      1 star
      I called hotel to make a reservation based on website information of a free 14-day parking. The hotel refused to honor the free 14-night parking & told me that parking is $35 per night. I explained that it is what it states on the website but management refused to honor this free parking.
    • Review fromLatasha W

      Date: 07/25/2024

      1 star
      ******** located in *********, ** is completely disgusting. Huge Roaches in the rooms and the rooms are not clean. (roaches, hair in bathroom, clothes items left in room from previous guest)We recently had a family reunion held at this location and my entire family was totally uncomfortable sleeping at this hotel and we all left highly upset. I do not and will not recommend that anyone book at this location.I don't even want to give this location a 1 Star, that's just how bad it was, but the system won't allow me to submit my review, without selecting at least a 1 Star. Smh
    • Review fromAngela B

      Date: 07/18/2024

      1 star
      In April 2024, we had reservations for the ***********. I paid $234.09 for a room and then I find out the hotel had been sold and they wouldn't honor my reservation. I was never compensated back for the money pulled from my account for the room which was in ****************. Numerous hours spent on the phone and emails with promises a check would be in the mail. Still waiting.... do not book through these people. They are crooks. If I could give negative stars I would, totally ripped off.
    • Review fromDaryn F

      Date: 07/09/2024

      1 star
      Charged us $253 for a room that we never used. Canceled two nights prior and they said it was 5 hours too late of 3o'clock check-in. Nothing but a money grab.
    • Review fromMica L

      Date: 07/05/2024

      1 star
      I was DOUBLE BILLED $530 for my stay during the 4th of July holiday. The hotel at **************************************. This put a damper on my travel plans and more so a huge inconvenience. I was traveling with my child. I could not use my card due to double billing and it was in the negative. I had to cancel other trips due to this. I emailed proof that I was double billed and it was not a hold as CH kept insisting. After numerous phone calls back and forth to CS/CH I was informed the funds would be refunded in my account in the amount of $530. However, no compensation from the hotel i.e. points, free stay, etc. Blamed it on how I inserted my card. Unacceptable! Made numerous phone calls to customer service and the hotel to rectify the problem with rude service and them trying to talk over me. Finally, I spoke to someone who was very polite and knowledgeable even more than a supervisor for customer service. They informed me that CH's are a franchise independently owned and that they wish they could give me points, but unfortunately I would have to call the rude and unprofessional hotel directly and ask for compensation, which I feel I shouldn't have to. I also had an issue checking in. Inserted my card to pay and it did not show up on their end but they saw that the money was withdrawn and acted as if they would not check me in because, it did not show on their computer screen. Do not stay here. I have proof that all mentioned above happened. Unprofessional and Unacceptable being a Choice Member.
    • Review fromamanda M

      Date: 07/01/2024

      1 star
      this hotel is disgusting and falling apart. pool is gross and the chlorine in the room will burn your eyes just standing there. i had to go buy cleaning supplies just to feel comfortable to stay A $439 weekend stay should be comfortable. and trying to get a refund through choice hotels is a joke
    • Review fromBaneza A

      Date: 07/01/2024

      1 star
      Worst customer service experience ever! Double charged and on top of that we didn't get to enjoy our stay. My kids and I ended going to our car to sleep instead because the employees were throwing a party and didn't care about other guests staying there. I have call the corporate office 5 times for a refund and to complain about my stay. They have refused to refund my stay and the extra charges that I didn't approve of. Don't stay with Choice Hotels, especially at the *********** and suites-airport gateway- ******, ********.
    • Review fromCece B

      Date: 06/28/2024

      1 star
      Originally, I was going to book a room from June 27 through the 29th 2024. Unfortunately I had an emergency with a family member and on top of that the payment did not go through when I check my bank statement I was charged $262.76 when that was not supposed to have happened. even though the reservation was going to be made through a third-party company choice hotel only gave me back $131 of my money. I was told that they needed to get management approval in order for me to get a full refund. They guarantee that I would get the full refund only to give me back 131 which is absolutely ridiculous. It is not my fault that there was a glitch in the system. When the reservation was canceled yet I was still charged. I have a recorded call, the third-party vendors specifically stated that I will not be charged for the canceled reservation I am very upset at the scam that they pulled on me. The manager at the cockatoo inn hotel lied and said that she was only able to give me part of my money back, but I explained to her that that was not told to me by the third-party company. They told me that I would get my full refund back and that they only need it approval from management.
    • Review fromja w

      Date: 06/18/2024

      1 star
      HORIBLE!!!In my 4 day stay I got woken up twice by their spam calls and refused compensation. DO NOT USE CHOICE HOTELS!!!

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