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Business Profile

Billing Services

Rocket Money Inc

Reviews

Customer Review Ratings

2.47/5 stars

Average of 109 Customer Reviews

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Review Details

  • Review fromDenise H

    Date: 06/17/2025

    1 star
    Poor customer service. They reduced my cable bill by deleting channels from my cable service. I could do that! That is not what I wanted. Impossible to get resolution from Rocket Money. I will have to spend my time correcting their mistake
  • Review fromWendell D

    Date: 05/28/2025

    1 star
    This is such a scam. They try to charge for this program. Once they get into your account they start stealing from you.
  • Review fromJoseph G

    Date: 05/27/2025

    1 star
    ROCKET MONEY IS A VERY DISHONEST COMPANY Rocket Money Pitch: Provider:?New York Times Old Plan:?All Access New Plan:?All Access Old Monthly Rate: $?25.00 before taxes and fees New Monthly Rate: $?4.00 before taxes and fees **************** $ ***** Total Annual Savings: $ ****** ?My response: COMPLAINT the savings is not $252. Thats the cost . If you add you fee of $100 (252+100) that equals $352 divided by 12 months equals a monthly expense of $29 . That is 16% more than what I paid monthly last year-$25. So you are not being truthful. I will promptly discontinue our relationship If you insist I pay this rate hike . I will also complain very loudly to trust pilot , BBB and Ripoff report on how disappointing and dishonest service you have. Explicitly explaining the scam youre running. The actual savings going from $25/ month to $21/month is $4/ month x 12= $48x 40% ( your 40% take of actual savings) is $19.20 not $100 . Please immediately correct this glaring matter or I will make massive problems for you and your scam operation
  • Review fromDusty P

    Date: 04/21/2025

    1 star
    In March 2025, after having the app for some time, we decided to take a shot at lowering our Frontier bill. A month later, I get an email from Frontier telling me to expect new equipment at my house. It arrived that day. Two days later, I get an email from Rocket claiming they saved me $600 on my Frontier bill; I only pay $700+ a year! As per their fee, they too $300 from my bank account.Two days later, on March 27, I sent them a copy of one of our bills and asked for an explanation. On April 3, I received an email asking if I still needed assistance. I responded the same, with the explanation and the bill. March 31, I received another canned email checking in with no explanation. I responded. On April 14th, they sent another canned response with no explanation. I responded on April 16th. On April 21, I received ANOTHER canned response and I responded, telling them that if it wasn't all reversed and my money wasn't returned, I was letting the BBB know.
  • Review fromThomas S

    Date: 04/17/2025

    1 star
    They cannot connect to my bank and they continue to draw from my account. They use plaid like many other company's that do not have problems.They have no way to contact them by phone and if you email them they simply do not return your email. It's Impossible to cancel rocket Money because they are money hungry leeches and do not deserve to be in business.
  • Review fromCasey M

    Date: 02/24/2025

    1 star
    I tried to have them negotiate a spectrum bill and they pulled out 147 dollars from my account. I paid 4 dollars more on my spectrum bill. Therefore, I know they did not negotiate nothing. Don't trust Rocket Money, they are a Scam.
  • Review fromKatrina D

    Date: 02/19/2025

    1 star
    I used Rocket Money's bill negotiation service to lower my ******* bill. First they emailed me telling me that they weren't able to lower it and I didn't think on it any further. A few weeks later I started to get random calls from *******, which I ignored, thinking that if one of my kids was trying to make changes on the account, they would let me know. I then got an odd voicemail from a ******* *** that stated that I, in my call (I never called them) had gotten upset and hung up on them after calling them liars. This raised a red flag for me and I called *******. It turns out, Rocket money had been calling them pretending to be me and they were harassing them for not being able to lower my phone bill (which they had already sent me an email saying that they could not lower it). Shortly after, I got an email from Rocket money saying that they were successful in giving me a discount of $70 a money for 12 months, coming to roughly $910 over the course of the year. When contacting *******, they found that the discount came from disconnecting two of the phones on our plan, which, of course, were needed. They reconnected the phones and the ******* ***resentative worked with me to completely secure my ******* account and told me about this situation occurring frequently with people using Rocket money. In the meantime, Rocket money is now telling me that I owe them $455 (50% of the discount) for lowering my phone bill $70 a month for 12 months. My phone bill is not lowered. I'm trying to figure out if I can gain any support from them to have that $455 cancelled and I'm not getting any support from them. I plan to speak to a lawyer and to look further into this situation.
  • Review fromBonnie S

    Date: 02/13/2025

    2 stars
    I signed up with Rocket Money specifically to cancel unused, forgotten subscriptions. When they offered to negotiate a lower bill for one provider i authorized them to negotiate. I excpected a fee, but when i asked how much they couldnt tell me didnt even say 30-60% , so i was shocked with the *** they charged, over $600!
  • Review fromward n

    Date: 02/10/2025

    1 star
    Rocket money is a total scam. To my knowledge I never joined their site. They withdraw funds from my bank account...? And it's been impossible for me to cancel my "membership". **** N
  • Review fromRichard J

    Date: 02/03/2025

    1 star
    I have a **** credit card with Rocket Money and I use it to collect points so that when I purchase another home, I can redeem those points for cash in closing costs. I have a credit score of 811, have never been late on a payment, pay my account off each month and have nevee gone over my limit. Today, they have suspended my account for security review. When I called them, I was told that my card would be turned off for a min of 30 days. I asked them if my card was used for possible fraudulent charges and they stated no, that this is a common thing for them to randomly do...which it's not. I will bw canceling my card with them ASAP.

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