Complaints

This profile includes complaints for NASA Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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NASA Federal Credit Union has 18 locations, listed below.

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• 

  NASA Federal Credit Union

  500 Prince Georges Blvd Upper Marlboro, MD 20774-8732

• 

  NASA Federal Credit Union

  10208 Greenbelt Rd Lanham, MD 20706-2208

• 

  NASA Federal Credit Union

  6490 Dobbin Rd Ste L Columbia, MD 21045-5826

• 

  NASA Federal Credit Union

  PO Box 1910 Mitchellville, MD 20717-1910

• 

  NASA Federal Credit Union

  7027 Lankford Hwy Oak Hall, VA 23416-2223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  nasa fEDERAL cREDIT UNIION showed up on my credit report today as a hard credit hit. I NEVER APPLIED TO NASA FEDERAL CREDIT UNION. Remove this inquiry from my credit report NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  Business Response

  Date: 07/12/2023

  Thank you for reaching out to us with your concerns.  On 6/24/2023 you applied for an auto refinance through AUTOPAY.  Consent to pull credit was provided at the time of the application. AUTOPAY works with several lenders, and we are one of those lenders.  The hard inquiry is valid and therefore will not be removed.

• Initial Complaint

  Date:05/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an application for a basic savings account two weeks ago. They state that their turnaround time is 24 hrs. I waited two weeks, only to be denied, which is absolutely ridiculous as I have exceptional credit. I was not given any reason why I was denied. I reject their denial.

  Business Response

  Date: 06/20/2023

  Thank you for reaching out to us with your concerns.   We were unable to approve your application for membership.  On May 18, 2023, an adverse action notice with the reasons for denial was sent to the address provided on the application.   

  Customer Answer

  Date: 06/22/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  The response given in the letter mailed did not state the specific issue with the application.  I want a specific reason as I've never been rejected this kind of account.
  
  Regards,
  
  *****************************

  Business Response

  Date: 06/26/2023

  Thank you for reaching out to us with your concerns.   We were unable to approve your application for membership, as we could not authenticate the information provided.  On May 18, 2023, an adverse action notice noting this reason for denial was sent to the address provided on the application.   

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The NASA Federal Credit Union sent me a pre approved credit application. It had a good balance transfer option so I completed it online. I was immediately approved. I received an email requesting a utility bill and copy of my id. I uploaded both. I then received an email stating that they could not approve me. I was already approved. I was sending in information for them to complete the process. At no time was it stating that there was a question about approval. They even gave me the amount of the card $18,000. I sent them valid information that is easily verifiable on the credit report they obtained. I have two concerns. One that my credit took a hit for a hard inquiry on a preapproved card and second most importantly that they have collected my identification for some unknown reason and open an account that I didnt want because it was tied to the credit card.

  Business Response

  Date: 05/18/2023

  Thank you for reaching out to us with your concerns. According to our records, you submitted a credit card application on April 2, 2023. At this time, you consented to the inquiry on your credit report. The initial credit card approval was contingent upon the receipt and verification of all requested information. Since the application information could not be verified through routine use of third parties, such as the credit bureau and other public records used to authenticate information, we were unable to approve the application. The application was denied solely for this reason and an adverse action notice was provided, accordingly.  As for the membership account you referenced, our research confirmed that an account was not opened.  
  
  
  

   

  Customer Answer

  Date: 06/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:

  From: *********@***.com <*********@****com>
  Date: Mon, Jun 26, 2023 at 11:17 AM
  Subject: Re: Nasa CU Complaint Response (********)
  To: ***** ****** <*******@mybbb.org>
  
  I do not accept the response from the business.
  
  There was no attempt to investigate and no further information offered as to the reason the application changed from approved to not approved after they received my picture identification.  My credit score is in the excellent range and my documents all matched the credit report.  They did not specify which information they could not verify and the automated system approval was overwritten by *** **** after a ****** search.  I spoke with his supervisor about the matter and was encouraged to reapply for a different response.  I only want the inquiry removed from my credit, I have no desire to do business with a company that has racists practices.
  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:04/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 16th or 17th of this year, I contacted Nasa Federal Credit Union to switch from a large monthly payment to 2 smaller biweekly payments. I set the first biweekly payment to be taken on March 20th, which it was. From that point on, I assumed the payment would come out every 2 weeks. The next payment was taken out on April 3rd as it should have been. However, on April 4th, Nasa FCU then took out the larger monthly payment as well. Today, we reached out to Nasa FCU to ask why they would take out a double payment and ask for help in resolving this issue. We were basically told that we wanted to set up double monthly payments. This is not true. When setting up the biweekly payments, I was instructed by a Nasa FCU on how to do this. I did as she instructed and thought that everything had been done correctly. Today, we were treated very rudely by the representative we spoke to. We just want to have the extra full payment returned to us as this is a mistake on behalf of Nasa FCU.

  Business Response

  Date: 05/02/2023

  Thank you for reaching out to us with your concerns. I understand that you have spoken with one of our Team members they were able to resolve the issue to your satisfaction. 

• Initial Complaint

  Date:02/27/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Loan account #******-** The loan officer gave me 2 payment amounts one with powertrain insurance $328.07 and without 289.12 which I was told I could cancel anytime. I canceled the insurance the 1st month but they will not adjust my payments

  Business Response

  Date: 03/16/2023

  Thank you for reaching out to us with your concerns.  The extended warranty premium was included within the overall loan.  A refund check was received and applied to the principal balance on the loan in January 2023.   Just a reminder you can apply to refinance the existing auto loan with us one time to reduce the monthly payment if you wish.

  Customer Answer

  Date: 03/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:02/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There's a hard credit inquiry in my credit by your company in my ******** credit report I have no recollection of applying for any loan nor do I have any loan, or credit with your company why is there an inquiry on my credit please delete this right away.

  Business Response

  Date: 03/01/2023

  Thank you for reaching out to us with your concerns.   I understand that correspondence has been sent to you and the concern has been resolved to your satisfaction.

• Initial Complaint

  Date:02/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had things that already came out of my account (I checked my app to make sure) and at the time I still had funds I knew that I needed to transfer money to pay a bill to cover the billing. The bank charged me multiple fees for things that already had come out prior to the large amount so they took the large amount of my account and then billed me for all the smaller purchases creating multiple overdraft fees. It was unnecessary and the other amounts came out prior to the large bill This is fraudulent and unacceptable 4 over draft fees need to be returned the purchases occurred even prior to the auto debit

  Business Response

  Date: 03/01/2023

  Thank you for reaching out to us with your concerns. A member of our management team has attempted to reach you a couple of times to discuss your concerns, since we are unable to discuss specific account details via this forum.  Please reach out to us so that we may discuss this in more detail.
  

  Business Response

  Date: 03/14/2023

  Thank you for reaching out to us with your concerns.  I understand that you have since spoken with a member service representative and they were able to resolve the issue to your satisfaction. 

  Customer Answer

  Date: 03/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I spoke with a representative regarding another concern not the attached this fee is still pending a response. The banking screenshot shows that this was not supposed to be charged. Please credit the wrongfully billed over draft fee
  
  Regards,
  
  ***********************
  

  Business Response

  Date: 04/10/2023

  As a courtesy, we have refunded the fee as requested. In the future, we ask that you contact us directly prior to opening a case, so that we can review your account with you in detail. Thank you for reaching out to us with your concerns.

• Initial Complaint

  Date:01/29/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 49 month CD. I was only required to deposit $10,000 to open the CD. I opted to deposit $250,000. Approximately 9 months later, I decided to withdraw $240,000 and leave $10,000. I was told if I made a withdrawal, I would lose all interest that was earned even if I left the $10,000. Therefore, I opted to withdraw all funds. $250,000 (my original deposit) was returned to me and not a penny over that amount. NASA FCU has sent me a 1099-INT (Interest Income) that indicated I received interest income of $863.00. Therefore, I am suppose to report to IRS that I received income that I didn't receive! NASA FCU didn't pay me one cent for using my funds. Yet, they claimed they paid me $863!

  Business Response

  Date: 02/13/2023

  Thank you for reaching out to us with your concerns.   I understand you have spoken with a member of our management team, and they were able to address the concern as well as direct you to some additional resources providing verification of the same information with more details. 

  Customer Answer

  Date: 02/14/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I was not paid the $863.80 shown on the Form 1099-INT.  Yet, NASA FCU expects me to pay interest on funds that were never paid to me.  The person that called kept repeating that I earned the interest.  But it was never paid to me.  I was refunded the exact amount of money that was initially deposited into the account.  Why have they refused to show me proof that I was paid the interest they indicated that I earned.  

  The response is false and therefore rejected!

  Regards,
  
  *****************

• Initial Complaint

  Date:01/13/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may concern, I am writing to request the removal of unauthorized credit inquiries on my ******** and ********** credit reports. My latest credit report shows 2 inquiries made by your company on 11/21 and 11/22/2022 I have no business with your company and I didn't inquire about any credit card, loan, or any particular product or business with your company. Since there is no business or obligation to your company requesting that the inquiries become removed immediately.

  Business Response

  Date: 02/15/2023

  Thank you for reaching out to us with your concerns. We have reviewed your claim and determined that the reported information is accurate. If you have any additional questions or would like to discuss this matter further, please reach out to us directly, as we cannot include detailed or sensitive information in this response. 

  Customer Answer

  Date: 02/19/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because I have no open account or business with company requesting deletion asap
  
  Regards,
  
  ***********************************
  

• Initial Complaint

  Date:11/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  nasa fcu sent me a pre approved credit card but when i but in for it they turn me down i thank that is unfair to disable veterans

  Business Response

  Date: 11/21/2022

  Thank you for reaching out to us with your concerns. Upon verification of the information you provided, we were unable to approve your application. This denial was based solely on standard underwriting criteria and an Adverse Action Notice, with a detailed explanation of your loan decision, was provided to you in writing. if you would like to discuss this further, we encourage you to reach out to us by phone; for privacy reasons, we cannot discuss account specifics via this forum. 

  Customer Answer

  Date: 11/27/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ************ *******