Complaints

This profile includes complaints for NASA Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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NASA Federal Credit Union has 18 locations, listed below.

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  NASA Federal Credit Union

  500 Prince Georges Blvd Upper Marlboro, MD 20774-8732

• 

  NASA Federal Credit Union

  7027 Lankford Hwy Oak Hall, VA 23416-2223

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  NASA Federal Credit Union

  16461 Excalibur Rd Bowie, MD 20716-3925

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  NASA Federal Credit Union

  PO Box 41769 Philadelphia, PA 19101-1769

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  NASA Federal Credit Union

  300 E St SW Ste GC-21 Washington, DC 20546-0002

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is the worst to ever work with. They took away bill pay options which were for conveniently flaunted in front of me when I first joined, such as paying by credit card, debit card, or over the phone payments. They took it away some months later. They then will snatch away an account option if it gets bounced back twice, even if you have in my case, tried to explain to them, it was due to identity theft- THEY DON’T CARE. I now have to send a physical check via my bank account every month and it is consistently inconsistent. I have no idea who checks their mail but it’ll get deposited anywhere from 7 to 10 business days which means you’ll always be late. Every time I’ve spoken to someone on the phone, I’ve heard toilets flushing, kids crying, dogs barking, dinner being made in the back – it is the most unprofessional conduct I have ever experienced. Meanwhile, all I’m trying to do is pay my bill. I cannot wait to leave this place and I’m so frustrated I am looking to leave a a little over a year later. Don’t come here! You will 100% regret it.

  Business Response

  Date: 11/21/2022

  Thank you for reaching out to us with your concerns. Your electronic payment services were disabled due to multiple returns, and we provided notice to you in writing. Your services have since been restored; however, if you incur two or more additional returned payments, the service will be automatically suspended. 

• Initial Complaint

  Date:08/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In my lifelong attempt to pay all my bills on time, I use phone apps to complete most of my billing transactions. The NASA FCU app BillPay+ section of the app does not work, and has not worked since I refinanced through NASA FCU. This is an unacceptable amount of time to have passed to get a simple app working correctly. If they'd like to hire me, I can fix it for them, but I do not work for them, so someone who currently works for them needs to fix it immediately. One other method of bill payment is available on the app. It maintains the flawed premise of using a bank account and routing number (a process that takes three days at least to remove the money from a bank account), when in this, The Year of Our Lord Two Thousand Twenty-Two, debit card numbers AND instant transactions are the norm. I characterize NASA FCU as being both lazy and unprofessional in their attempts to modernize. I expect much more from an organization that goes to outer space.

  Business Response

  Date: 09/15/2022

  You have since spoken with one of our representatives, at which time, they reviewed the various electronic payment options that are available and answered the questions that you had. I understand that you are satisfied with this outcome. Please feel free to reach out to us directly with any additional concerns. 

• Initial Complaint

  Date:08/21/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Applied for membership online at NASA Federal Credit Union on 08/16/2022. in order to open an IRA account offered for 15 months at a rate of 3.75%. Was advised that a response would be issued from 24 to 48 hours. I am a member of ******** ********* Credit Union and they are offering me a good rate, not as good as NASA, but I have to act quickly. NASA requested me to become a member of *** and pay membership of $5.00 which I did, using a credit card. Then, they requested I download a copy of my social security card, drivers license, and utility bill, which I did immediately. They also requested I unfreeze ******** Credit account, which I did immediately. I called the customer service department and was advised that they had pulled the credit report and all the downloaded documents were received. The online e-mails also acknowledged receiving the documents and being able to pull the credit report. Yesterday, 4 days after, I got an e-mail telling me to download the documents and unfreeze the credit report. Again, I called the customer service department and was told to just ignore future e-mails. Meanwhile, I am going to miss the opportunity with my ******** ********* Credit Union offered rate. And, what happens with all the highly personal and private documentation I sent via e-mail if not accepted or I have to cancel the application??? I'm extremely concerned since the freeze is there because my identity was stolen in 2016 and accounts were open under my name and thousands of dollars were charged to said accounts. Never mind the headaches to clear the matter. Also, my almost perfect FICO score will be affected if inquiries continue to be made. Hence, I never ask to open accounts anywhere for that very same reason. This inquiry will affect my score and I might not even get the rewards I expected. I am losing already.

  Business Response

  Date: 09/15/2022

  I understand that you have since spoken with one of our representatives and the issue has been resolved to your satisfaction. Please feel free to reach out to us directly with any additional concerns. 

  Customer Answer

  Date: 09/17/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************