Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TD Bank

  10 Great Falls Plz Auburn, ME 04210-5915

• 

  TD Bank

  136 Margaret St Plattsburgh, NY 12901-2927

• 

  TD Bank

  2808 S Main St Anderson, SC 29624-3726

• 

  TD Bank

  640 Fairview Rd Simpsonville, SC 29680-6708

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  TD Bank

  917 Haywood Rd Greenville, SC 29615-3566

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year TD Bank suddenly closed my accounts (checking and ***** based on a false accusation of money laundering, since I had been wiring funds to my house mate's family in **************, to invest in a small business. For months they refused to tell me why. They called and admitted the reason only after I made my first complaint to BBB. This is a follow-up complaint, since not only did TD not apologize or correct its mistake, its behavior became worse, affecting my friends' accounts at TD. (Several friends had opened TD accounts on my recommendation!) First they closed the TD **** account of my old girlfriend living in ***** at the time, with no explanation, but clearly the only reason was that my name was also on the account, since I got her statements at my address and advanced payments for her. She was thus stranded in a foreign country with no credit card, until I was able to open a new **** card jointly with her at a more responsible bank. Second, when my African friend was going to spend a few months in his country of origin to work on our business, we visited a ** ****** and requested that my name be added to his **** so I could take care of payments due while he was overseas, as I once did for my Japanese friend. However, TD told us that my name was on a banned customer list, therefore I was not allowed to assist him in that way. Because of this irresponsible behavior toward me, a Senior and long-time customer, and refusal to correct its mistake, I NOW RECOMMEND THAT NOBODY USE TD BANK, AND THAT EXISTING CUSTOMERS CONSIDER MOVING TO ANOTHER BANK.

  Business Response

  Date: 07/16/2025

  Good afternoon, 

  Please see the attached BBB written response. 

  Thank you,

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:07/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have done business with TD bank for years, in May my card was shut down by their system because of fraud suspicion. I received a new card, that one also was shut down for fraud also. Then I received a new card in June 2025 & that also was shut down for fraud. On 7/3/25 I went into TD bank in ********* to obtain a new card. The card worked 2 times, then was shut down again. I had to call TD again with *** on the phone to make sure charge would go through; for 3rd purchase. After reaching home tried using my card again it declined. I have been on the phone for 2 1/2 hours, with *** to get card to work; I was told card would now work; card did not work. I called back TD bank & spent another 2 hours & 30 on the phone. *** could not find whats wrong. I told her to expedite a new card to me, she stated TD bank didnt have that option. Its now Friday morning 7/4/25, I am told card will not reach me until Wednesday 7/9/25. If this new card doesnt work, I will just close my accounts & go to another bank.

  Business Response

  Date: 07/11/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

  Customer Answer

  Date: 07/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* Kirlew **********

• Initial Complaint

  Date:07/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Description:I am filing a formal complaint against TD Bank for failure to honor a promotional offer I received and fulfilled in good faith. On March 30, 2025, I opened both a checking and savings account with TD Bank after receiving a direct mail offer that clearly promised a $400 bonus for opening a checking account and a $200 bonus for opening a savings account, contingent upon meeting specific balance and direct deposit requirements over a 90-day period.I fully complied with these terms, maintaining well above the required balances and completing the necessary direct deposits within the promotional timeframe. It is now well past 90 days, and no bonus has posted to my ************************* the time of account opening, TD Bank staff at the *************** branch (******************************************) made copies of the promotional mailer and submitted it to their back office promotional team, confirming my eligibility. Despite multiple follow-upsincluding conversations with branch staff, calls to TD Bank customer service, and discussions with Store Manager *** ****** (Store Manager III, VP)I have received no resolution, only vague assurances that the matter has been escalated and is under review.TD Bank's failure to deliver on the advertised promotion, despite my full compliance, constitutes a violation of Pennsylvanias Unfair Trade Practices and Consumer Protection Law (UTPCPL), 73 P.S. ***** to 201-9.3. I acted in good faith, relying on a clear offer. TD Bank is now evading responsibility, and I have been given no updates, no transparency, and no timeline for resolution.Desired Resolution:I am requesting that TD Bank immediately honor the $600 total bonus ($400 checking + $200 savings) as advertised and originally agreed to, and provide written confirmation that this has been completed. I also request a formal apology for the poor communication and mishandling of this matter.

  Business Response

  Date: 07/08/2025

  Good morning, 

  Please see the attached BBB written response. 

  Thank you, 

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** (RCS) who represents Raymour and Flanigans interest only credit line has reported 2 late payments ***************** 2025) to the 3 major credit bureaus (*******, *********************) in error and my experience has been horrific. I've been a customer of both ********************** and ****************** for over 20 years. I never missed a payment, not once! My daughter has been excepted to ************** and this delinquency is impacting my score ****** points so not only imapcts are my wife and 4 children but my eldest daughter is unable to attend her dream college due to these 2 $129 late payments that were incorrectly reported.This nightmare started all the way back on May 20 the when the student loan office called and notified us about the reported late payments. According to my credit report, a late payment was reported for the month of February and March 2025. I would like to clarify that the reason this happened is our family moved into our new home and our mail was routed to wrong address.I immediately called TD RCS and explained this entire story to them and I was abruptly and rudely sent to the "dispute" department waiting on hold for hrs. several days of this only to find out you have to snail mail them your dispute. The next day, I "overnight" deliver my letter to TD explaining everything and begging for forgiveness."I have been a loyal customer for over *****, and I value our relationship. Other than this isolated incident, my payment history has been positive, and I am committed to maintaining a strong credit profile.I respectfully request that you consider removing the 2/2025 and 3/2025 late payments from my credit report and please notify Experian, Equifax and ********** as a gesture of goodwill. I understand the importance of accurate credit reporting, and I hope you will consider my request given my history and commitment.I attached an email from June 16th when TD stated I will recieve reply in 7-10 days - Nothing!

  Business Response

  Date: 07/08/2025

  Good afternoon, 

  Please see the attached BBB written response. 

  Thank you, 

• Initial Complaint

  Date:06/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing because I am being harassed by TD auto finance. I have a 10 day ***** period after the due date of my payment which falls on the 19th of every month. I have never had a problem with them until this month of June 2025. I pay my late fees for my car payment when I pay late. I will usually start getting calls after the 10 day ***** ******* but for some reason (for example today June ******* I have 5 calls from them) My other complain is that I called them yesterday and spoke to a supervisor and I asked why am I getting calls before the ***** period and why is there a late fee already on the account when I usually do not get that charge until after the ***** period ends. He could not even explain to me why I was already being charged. I explained to him that when I am late with the payment, I always pay the late fee plus extra on the account. I also asked them to stop harassing me with phone calls. He could not even explain my payment history and I told him I would call back with all my statements and my payment history.

  Business Response

  Date: 07/08/2025

  Good afternoon, 

  Please see the attached BBB written response. 

  Thank you, 

• Initial Complaint

  Date:06/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Team,I am writing to formally file a complaint against TD Bank regarding the sudden and unexplained closure of all my business and personal accounts.Without any prior notice or explanation, TD Bank has blocked and closed all of my corporate accounts as well as my personal account. I have made multiple calls to the TD Bank help desk and even visited my local branch in person. Unfortunately, no one has been able to provide any clear information or reasoning for this action. The representatives I spoke with confirmed that they do not see any suspicious activity or violations that would justify the closure of my accounts.I am extremely concerned and frustrated by the lack of transparency and communication from the bank. These accounts are critical to the operation of my businesses, and this abrupt action has caused significant disruption.I respectfully request the Better Business Bureau to investigate this matter and assist in obtaining a clear and justified response from TD Bank.

  Business Response

  Date: 07/03/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

• Initial Complaint

  Date:06/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with TD Bank. I do not have a contract with TD Bank. They did not provide me with the original contract as requested.

  Business Response

  Date: 07/03/2025

  Good afternoon, 

  Please see the attached BBB written response. 

  Thank you, 

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an account with TD bank retail card services for Nordictrack since 2022, always had on time payments, and auto payments. A few months ago, they redid their online banking system, there was not letter mailed to me, no email, or phone call from the company. This resulted in me being unable to access my account, TD bank shut off my auto pay, and this resulted in a late payment, they then reported this to the credit bureau and are refusing to remove the remarks from my credit, they admitted fault over a phone call, after several attempts to call and I even tried to reach the corporate office there has been no resolution. I want this 60-day late payment removed from my account.

  Business Response

  Date: 07/02/2025

  Good morning, 

  Please see the attached BBB written response. 

   

  Thank you, 

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint on behalf of ****** ***** a 90 yr old ********** female, friend, Renovate has been charging her late fees and asked on Aug 2025 $29, Oct thru July late fee of $40 each month, on December ****** asked me to call Renovate, her payments are due on the 5th, she receives her ssa on the 3rd and payment does get late to them, on December 4th I spoke to someone with Renovate and agreed that she will reimburse $40 late fee and was allowed to only do once, then she took a payment of $6 conf# ********** to complete another payment so ****** wouldnt be late again, ****** was confident she was making her payment on time and they call her that she needed to make an $89 payment she was late again, I was out of town and today June 19th she asked me to call again I spoke to *** and ask for help to fix this issue, transferred me to a supervisor ****** and she explained that the reimbursement that was done in December was applied to her balance and never counted as a payment, resulting all these $40 late fees from December to July total of $320, I asked if this amount could be applied to the balance and I could pay off the account, supervisor offered to reimburse one $40 late fee and pay full amount of $509, I dont think this is fair and would like for ****** to get all these late fees reimbursed, her payments are $46 and $40 late fee is 90% of her payment. Supervisor acted like she couldnt hear me after I told her I was going to file this claim and ended call, please help ****** get her money back, I feel shes being taken advantage of due to language and her situation. Thank you. I only included few of her statements.

  Business Response

  Date: 07/03/2025

  Good afternoon, 

  Please see the attached BBB written response. 

  Thank you, 

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I Received and read letter from TD bank regarding the BBB complaint and it states that they will only discuss this matter with the customer ****** *****, tomorrow morning I will call TD bank in the presence of ****** *****, I had filed this complaint on behalf of ****** ***** and had spoken with them with her authorization, I hope I can clear this issue with them. Thank you. 

• Initial Complaint

  Date:06/22/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Since I opened my accounts online, I have been trying to enroll in online banking. First, I called Saturday night and they told me no one can help me because of a system upgrade - so much for calling yourself 24/7 live telephone support, which is inaccurate. I try again today Sunday night, and I am told my username which I never created (unless it was from an old account years ago) and they said I am locked out so need to speak to Fraud. The agent at Fraud then tells me the reason for being locked out is that I need to step into a branch to confirm paperwork. No one informed me of this - and I submitted all signed paperwork online with docusign or whatever system you use. I also provided all information given. Now this agent is telling me because there is a restriction on the business account, I also can't access my personal accounts online since it's all tied to my SSN.If this is true, I will then proceed to close ALL of my accounts with TD Bank and forget I ever even try to become a customer for both personal and business. This is how you lose business and this is now making sense why TD Bank has been in the news due to many troubles. I wanted to give it a chance but it is clear this experience as a new customer matches everything that you can find online, it is very sad.I am NOT stepping into a branch physically - that is not accessible friendly and I do not have a car or an easy way to get to a physical branch. It is 2025, not 1990s and you should be able to fully verify my identity like every other major bank has done without ever stepping into a branch. Please do better, TD Bank!I hope to hear from someone regarding a resolution, or if no resolution, full closure of my personal and business accounts. I hope you reconsider your inaccurate slogan ******************************** as that is far from it. Thank you!

  Business Response

  Date: 07/02/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

  Customer Answer

  Date: 07/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  

  The business sent an interim letter stating they will investigate. I will wait for an update from them. Thank you!

  
  Regards,
  
  Christian