Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  TD Bank

  10 Great Falls Plz Auburn, ME 04210-5915

• 

  TD Bank

  6 Main St Granville, NY 12832-1104

• 

  TD Retail Card Services

  2200 Route 66 Neptune, NJ 07753-4062

• 

  TD Bank

  535 Route 10 Randolph, NJ 07869-2010

• 

  TD Bank

  2918 N Main St Anderson, SC 29621-2759

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have done business with TD bank for years, in May my card was shut down by their system because of fraud suspicion. I received a new card, that one also was shut down for fraud also. Then I received a new card in June 2025 & that also was shut down for fraud. On 7/3/25 I went into TD bank in ********* to obtain a new card. The card worked 2 times, then was shut down again. I had to call TD again with *** on the phone to make sure charge would go through; for 3rd purchase. After reaching home tried using my card again it declined. I have been on the phone for 2 1/2 hours, with *** to get card to work; I was told card would now work; card did not work. I called back TD bank & spent another 2 hours & 30 on the phone. *** could not find whats wrong. I told her to expedite a new card to me, she stated TD bank didnt have that option. Its now Friday morning 7/4/25, I am told card will not reach me until Wednesday 7/9/25. If this new card doesnt work, I will just close my accounts & go to another bank.

  Business Response

  Date: 07/11/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

  Customer Answer

  Date: 07/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* Kirlew **********

• Initial Complaint

  Date:06/22/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Since I opened my accounts online, I have been trying to enroll in online banking. First, I called Saturday night and they told me no one can help me because of a system upgrade - so much for calling yourself 24/7 live telephone support, which is inaccurate. I try again today Sunday night, and I am told my username which I never created (unless it was from an old account years ago) and they said I am locked out so need to speak to Fraud. The agent at Fraud then tells me the reason for being locked out is that I need to step into a branch to confirm paperwork. No one informed me of this - and I submitted all signed paperwork online with docusign or whatever system you use. I also provided all information given. Now this agent is telling me because there is a restriction on the business account, I also can't access my personal accounts online since it's all tied to my SSN.If this is true, I will then proceed to close ALL of my accounts with TD Bank and forget I ever even try to become a customer for both personal and business. This is how you lose business and this is now making sense why TD Bank has been in the news due to many troubles. I wanted to give it a chance but it is clear this experience as a new customer matches everything that you can find online, it is very sad.I am NOT stepping into a branch physically - that is not accessible friendly and I do not have a car or an easy way to get to a physical branch. It is 2025, not 1990s and you should be able to fully verify my identity like every other major bank has done without ever stepping into a branch. Please do better, TD Bank!I hope to hear from someone regarding a resolution, or if no resolution, full closure of my personal and business accounts. I hope you reconsider your inaccurate slogan ******************************** as that is far from it. Thank you!

  Business Response

  Date: 07/02/2025

  Good day. Please see the attached interim letter while
  these concerns are investigated. A full response will be provided once the
  investigation is complete. Thank you, 

  Customer Answer

  Date: 07/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #23504567. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  

  The business sent an interim letter stating they will investigate. I will wait for an update from them. Thank you!

  
  
  
  Regards,
  
  
  
  Christian

• Initial Complaint

  Date:06/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently reviewed my credit report and found two credit card accounts from TD BANK NA that I do not recognize. The first account, opened on August 13, 2021, under account number 483950XXXXXXXXXX, shows a balance of $20,912. The second account, also under the same number, was opened on March 13, 2019, with a balance of $999. I suspect these accounts may be the result of identity theft. I respectfully request a thorough investigation and removal from my credit file if they are determined to be fraudulent.

  Business Response

  Date: 06/27/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently reviewed my credit report and noticed a Secured Credit Card account from TD BANK NA, opened on January 5, 2017, under account number 483950XXXXXXXXXX. I do not recognize this account and believe it may be the result of identity theft. I respectfully request a full investigation and removal from my credit report if verified as fraudulent.

  Business Response

  Date: 06/26/2025

  Good morning, 

  Please see the attached BBB written response. 

  Thank you

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  have a ******* and ******** credit card issued through TD ********************* I've always maintained excellent credit and have never missed a promotional payoff period before. In this case, the terms of the agreement were not clear to me when I made a second purchase. It was not made clear when I made the purchase online that each purchase would carry its own separate promotional financing period, and I believed the earlier balance would be included under the new promotional timeline. As a result I was unexpectedly charged a large amount of retroactive interest after the original promotional period ended. I contacted TD ******************** to request a one time goodwill adjustment, as I have always paid on time and am in good standing. I was told that because the promotional period ended more than 30 days ago there is no way to reverse the charges. I also reached out to my local TD Bank Branch where I hold a checking account, to see if someone could assist or advocate on my behalf. I was again told that no appeal or reconsideration process is available. While I understand that there are terms associated with promotional financing, I believe the way there were applied across multiple purchases was unclear. I also believe that the penalty is disproportionate given my long history of responsible account management. I am requesting that TD bank provide a one time promotional reinstatement or waive the retroactive interest charges.

  Business Response

  Date: 06/25/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provded once the investigation is complete. Thank you, 

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I appreciate the response, but I am disappointed that TD ******************** refused to offer a one-time goodwill adjustment. I have always made on time payments, and the promotional terms related to multiple purchases were not clearly explained. I am incredibly disappointed as a long time TD bank customer.  This experience has made me seriously reconsider doing business with Raymour & ******** or TD Bank in the future.
  
  Thanks,
  

  *******

   

   

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 27, 2025, I became a victim of identity theft due to inadequate customer identity verification practices at TD Bank. The fraudster accessed my account and unlawfully withdrew more than $5,000, and also ordered a $4,500 balance transfer check from my TD Double Up credit card. After enduring a complex and emotionally taxing process, I was able to file a police report and restore my identity security through the credit bureaus. TD Bank, both in-branch and through customer service, confirmed that the balance transfer check was valid and could be deposited into my only remaining bank account at ***********. I acted in good faith and followed their guidance. Approximately three months later, TD Bank disputed that same check with ***********, without any prior notice to me. As a result, *********** flagged me as a fraudster, closed my account, and froze my funds, including my employer payroll deposit, for almost two weeks. When I contacted TD Bank to understand what happened, they informed me that the check was mistakenly disputed due to an internal error involving a double credit. TD admitted their mistake, but their failure to notify me or correct the error in time led to devastating consequences. During this period, I had no access to funds. My essential bills went unpaid. My wife and I went without food for days. I suffered immense psychological distress, uncertainty, and reputational damage.Despite eventually being reinstated by *********** after proving my innocence, the damage was already done. I was made to act as the middleman between two major financial institutions to resolve a situation I did not cause, while being a confirmed victim of identity theft.

  Business Response

  Date: 06/23/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get this fixed since it happened in aug,2024.. they double charged me, then gave me a late fee all on their mess up, they have hurt my credit, hit it several times, Ive disputed this matter to them and the credit places, they sent me back saying it shows I owe 0 balance then the next month they hit my credit and say Im delinquent again, I am Not, I do have proof of payments, a rough copy of the letter I sent them, what they sent back and also an account statement before this happened and the original statement when I bought the furniture, Im not paying more then my payment till this is taken care of, and I now owe more then I originally financed, very frustrating, you can look and see my payment history, I have not missed a month, it all started when they changed there systems, thats what I was told one of the many times that I sat on hold for an hour at a time waiting to talk to someone, I hope someone can help me get answers, thank you for your time.

  Business Response

  Date: 06/20/2025

  Good afternoon, 

  Please see the attached BBB written response. 

  Thank you, 

  Customer Answer

  Date: 06/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #23464483. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  
  
  Regards,
  
  
  
  Rebecca Swisher

• Initial Complaint

  Date:06/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had 4/5 TD bank accounts with one join account with my wife 2 business checking in my name two business checking with my wife name . All together five bank accounts was hacked also one TD credit card account was hacked. We total lost more than $15000. The hackers goes directly to ****************** branch with false check. Also they use online shopping. Everything we put dispute to TD bank time to time . But recently they refused to pay us back more than $5000 . So please help us to recover the money. This is there lack of system. Only TD bank account was hacked no other credit card hacked. Please help us to recover our money

  Business Response

  Date: 06/20/2025

  Good day. Please see the attached interim letter while
  these concerns are investigated. A full response will be provided once the
  investigation is complete. Thank you, 

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ********* ******. I am a victim of identity theft and found multiple accounts on my credit report that I did not open or authorize. I am requesting that the following accounts be blocked or removed under FCRA Section 605B:Auto Loans: **************, Navy Federal Credit Union, TD Auto Finance Credit Cards: ************* Delaware, *********** (3 accounts), ******************* ********** Sales Contract: Home *************** ****************** Buyers: Cavalry Portfolio Serv (2), *************************, **************** (4), ***********************, Portfolio Recovery Assoc, ****************** accounts are not mine and are damaging my credit..

  Business Response

  Date: 06/20/2025

  Good afternoon, 

  Please see the attached BBB written response. 

  Thank you, 

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying to get a statement saying that our ***** is frozen and what we still own on the ***** so that we can proceed to closing on our house tomorrow, Friday, June 13, 2025, at 10:15am.TD Bank wouldn't let me into my account today, after supposedly texting me twice with a code that I never received.I can not get into our online account. My husband, whose name is also on the account, can not get into our online account. And we're only told that our request for a letter that says that the ***** is FROZEN and with our current balance is IN PROCESS. This is UNACCEPTABLE. We need that letter to close on our house tomorrow morning. This must be resolved RIGHT NOW.Please ***********,***** *************** G ***** II

  Business Response

  Date: 06/20/2025

  Good morning, 

  Please see the attached BBB written response. 

  Thank you,