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Business Profile

Bank

TD Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,865 total complaints in the last 3 years.
    • 706 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon review of my 3 consumer reports; Equifax, ********************** I noticed several inaccuracies regarding the account listed below:Account Name: ********* N.A. Date Opened: 9/08/2022 Date Closed: 2/01/2023 Balance: $1000 Current Payment Status: Charge-Off This account is negatively impacting my ability to obtain credit. I am requesting that you conduct a thorough investigation to ensure verification of the inaccuracies and incompleteness of this account as required under the **** (15 U.S.C 1681i)

      Business Response

      Date: 06/17/2025

      Good afternoon, 

      Please see the attached BBB written response. 

      Thank you, 

    • Initial Complaint

      Date:06/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with TD AUTO FINANCE, I do not have a contract with TD AUTO FINANCE, they did not provide me with the original contract as i requested

      Business Response

      Date: 06/20/2025

      Good afternoon, 

      Please see the attached BBB written response. 

      Thank you, 

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This month, I became aware of multiple accounts under the name TD BANK NA that I do not recognize or recall opening. These include a credit card account opened on June 8, 2021, with a balance of $12,262; a secured card opened on May 3, 2016; and another credit card opened on January 5, 2017, with a balance of $223. I believe these accounts may have been opened fraudulently and without my permission. I respectfully request that these accounts be carefully investigated, and if verified as unauthorized, removed and blocked from my credit report.Account Number 483950XXXXXXXXXX Account Number 483950XXXXXXXXXX Account Number 484738XXXXXXXXXX

      Business Response

      Date: 06/18/2025

      Good day. Please see the attached interim letter while
      these concerns are investigated. A full response will be provided once the
      investigation is complete. Thank you, 

    • Initial Complaint

      Date:06/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For weeks this company has given me the run arounds when it comes to putting my SCRA benefits in place and Im still receiving letters saying im 100 days past due for $200. They are refusing to correct my account. Told me not to make a payment because it was a known issue on there part. I have still made the $29 payments to assure I dont fall behind yet they wont allow customer service to assist because of me being past due to which they told me. May 9th I had a conversation with a *** who told me they were working on this and still have not corrected it. Im trying to keep this from reflecting on my credit as they told me it wouldnt

      Business Response

      Date: 06/18/2025

      Good afternoon, 

      Please see the attached BBB written response. 

      Thank you, 

    • Initial Complaint

      Date:06/09/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had opened a checking account with TD Bank last Sunday and so I linked my ***** Fargo external account to my TD bank and then I linked my ***** bank to my TD bank external account and then I tried to send $40 to my ***** bank account..then on Saturday afternoon I received an email saying that TD Bank suspended my Zelle and external account cause their system didnt believe that I owned one of the accounts in which I clearly have proof that I do and then this morning I couldnt even log into my TD bank online banking so when I called the lady who I spoke with said that the fraud department closed my account

      Business Response

      Date: 06/18/2025

      Good afternoon, 

      Please see the attached BBB written response. 

      Thank you, 

      Customer Answer

      Date: 06/18/2025

      Better Business Bureau:
      I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23443028. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 


      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]




      I simply don’t agree with the decision because it’s a lie and a sack of bull we both know it; discrepancy activity in which I was setting up an external transfer from my TD Bank account to my Chase Bank account ain’t nothing wrong with doing such..that’s considered bad business to me, and I simply don’t appreciate lies God knows the truth 




      Regards,

      Nahtarian




       


       

      Business Response

      Date: 06/27/2025

      Good morning, 

      Please see the attached BBB complaint for review and written response. 

      Thank you, 

    • Initial Complaint

      Date:06/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I'm contacting you to try and fix this issue before I take any other actions against the bank due to fraud.back in Dec I explained to td someone hacked my account I asked several times to close account that was hacked it was never closed every month money was coming out of my account I disputed the transactions you guys denied it for put past 3 months see someone then taking money on my account and I've been asking you guys and asking you guys repeatedly to close the account you guys never did The fraud department sent me to a different office due to the fact you guys want to help me and it was asked from the front department to close my account all my account and start fresh you guys still added my old account to my new account so you guys gave me a card it's it's fraud to print a replacement card and give me a card with the same number that's fraud you guys cannot no bank can print out a car with the same number same expiration date saying CV so how many cards have somebody from that office made under my account I have proof right here and whatever you want is my money back from the month that I was disputing.look at this top card I already had but look at the second card and look where it was being delivered to

      Business Response

      Date: 06/18/2025

      Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

      Customer Answer

      Date: 06/19/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      **********

       

       

    • Initial Complaint

      Date:06/09/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TD Bank Review Frustrating and Inconvenient First Experience**Im incredibly disappointed with my experience as a new customer with **********************. I opened an account and immediately ran into issues using ******* claimed I didnt have a bank account. So I opened a new one thinking that would help. It worked for a day, and then I got the same error.I called support and had to verify my identity **again**, and was told I needed to go into a branch just to confirm it was really me who opened the account. After wasting time to do that, I finally was able to send money.But thats not the endI've been waiting **weeks** for my debit card. And now when I log in online, it says I dont even have a card to manage. Not even my digital card is available anymore. So now I have to go back into the branch **again**all just to have basic banking functions work.This has been an extremely frustrating and inconvenient experience for a first-time customer. I feel like I've been doing everything right, but constantly jumping through hoops just to access my own money. TD Bank has made a terrible first impression and I strongly believe compensation is warranted for all the time, stress, and lost access.

      Business Response

      Date: 06/17/2025

      Good afternoon, 

      Please see the attached BBB written response. 

      Thank you, 

    • Initial Complaint

      Date:06/07/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TD Banks closed all my accounts. No explanations given. I was given one month period to transfer all my accounts out of TD Bank. They locked me out of all my accounts before the period ended. It caused my a lots of problems. No last statements send out. I had no online access to my accounts.I do not recommend this bank for anyone. They do not know what they are doing.Last credit card bill was not sent out. I had to call them to send it out, it took them 5 week to do that. I sent them the balance by mail . They said they never received it!!! I have to cancel this missing check and send them a replacement.

      Business Response

      Date: 06/16/2025

      Good afternoon, 

      Please see the attached BBB written response. 

      Thank you, 

       

      Customer Answer

      Date: 06/16/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       

      Business Response

      Date: 06/26/2025

      Good afternoon, 

      Please see the attached BBB written response. 

      Thank you,

    • Initial Complaint

      Date:06/07/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order ************************************* 20's, all in 20's, came to pick them up and in 50's not 20's like i ordered, i told them i would not accept them as i ordered 20's only. Refused to take the order back or refund me, said they could take them back but it would be a $50 fee, i didn't even leave the bank with them and they want to charge me a fee because they placed the order wrong. I lost $50 because they placed the order wrong.

      Business Response

      Date: 06/16/2025

      Good afternoon, 

      Please see the attached BBB written response. 

      Thank you, 

    • Initial Complaint

      Date:06/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: TD BANK N.A Account #: **************** Balance: $25,702.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

      Business Response

      Date: 06/13/2025

      Good afternoon, 

      Please see the attached BBB written response. 

      Thank you, 

       

    This business is not BBB accredited.

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