Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TD Bank

  10 Great Falls Plz Auburn, ME 04210-5915

• 

  TD Bank

  136 Margaret St Plattsburgh, NY 12901-2927

• 

  TD Retail Card Services

  1906 Lincoln Highway Edison, NJ 08817

• 

  TD Retail Card Services

  19 S Virginia Ave Penns Grove, NJ 08069-1716

• 

  TD Bank

  104 Mill Rd Seneca, SC 29672-2314

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've made transactions in the past to a merchant called moneylion. it's basically another bank account where I would transfer money between TD Bank and Moneylion and they have held my funds hostage as they terminated the account and refuse to let go of the funds unless TD Bank can send them a letter of indemnity as TD Bank was the funding source used to initiate transfers. I need you guys to contact me so you can help me resolve this issue as they are holding $820.23 and they want letter of indemnity sent by fax only. I will send you a screenshot of the email they sent me which contains the fax numbe they have so that you guys can send the letter of indemnity

  Business Response

  Date: 05/01/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ex father in law is listed on my credit report I want it removed but they cant due to me not knowing any info regarding the account I am supposedly on with a *** H ***** so I get nowhere trying to get his named removed from my credit report

  Business Response

  Date: 05/01/2025

  Good afternoon, 

  Please see the attached BBB written response. 

  Thank you, 

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company Name: TD Auto Finance, Account Number: ******XXXX , Opened Date: March 30, 2022. I am writing to file a formal complaint against TD Auto Finance regarding an unauthorized account that is listed on my credit report. The account in question was opened on March 30, 2022, and I have never authorized any transactions, applications, or agreements with TD Auto Finance. This account has caused significant harm to my credit score and negatively affects my financial standing.I believe this issue is a direct result of the ************ Breach of 1994, which led to unauthorized access to my personal information. Despite multiple complaints and disputes filed with credit agencies, this unauthorized account continues to appear on my credit report.I request that TD Auto Finance immediately remove this unauthorized account from my credit report and provide me with written confirmation that this issue has been resolved. Additionally, I expect a permanent resolution to prevent this account from reappearing in the future.

  Business Response

  Date: 04/25/2025

  Good day. Please see the attached letter. Thank you, 

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I explained to the bank about my issue financially this week. They hit me with over 8 overdrafts in the last month. I spoke to a supervisor and they are unable to do anything or wave anything. They are taking my money and adding additional stress and over drafts. When I get paid it isn't even enough to cover the overdrawn fees.

  Business Response

  Date: 04/25/2025

  Good day. Please see the attached letter. Thank you, 

  Customer Answer

  Date: 04/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** *****

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  am experiencing ongoing billing and credit reporting issues with [Company Name] regarding a window installation that occurred in January 2025. I did not receive bills for January, February, or March, despite calling multiple times to confirm my address. In March, I switched to e-statements, but the issue persisted.I spoke with an agent who removed one late fee and said a supervisor could remove the rest. When I contacted the supervisor, she stated a new policy allows only one late fee removal per month. I explained what the agent said, and she promised to review the calls and follow up within a week. No one ever called me back.On April 16, I called again and spoke with Pearl, who said she would note the account and someone would call me. When I asked if that was all she could do, she said yes, then raised her voice when I expressed frustration. I had to ask her to lower her ******* credit report now shows late payments for December, January, and February. This is inaccurate, as the windows were not installed until January. I should not be penalized for a product I didnt yet have.Resolution Requested:Removal of all unjustified late fees Correction of inaccurate credit reporting A full review of my account and formal follow-up Despite my many attempts to resolve this, Ive received no help. Im requesting BBB assistance to ensure proper resolution.

  Business Response

  Date: 04/25/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Whitney

   

   

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to your bank on 4/15/25 to open an account, and I had my passport and proof of address but was not able to after waiting to be seen for 5 minutes, by a representative at the east 96th in ***. She refused to open an account for me because the bank was close to closing soon. I wish my job was, like that, but its not, I have to take people up until the last minute. If that is the policy of TD bank (not to take customers because they want to go home than it needs to be listed on the doors and within the branches so customers do not waste their time). Please assist, thank you. P.S. I have upload a picture of the card for the individual who I talked to and photos.

  Business Response

  Date: 04/25/2025

  Good day. Please see the attached letter. Thank you, 

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

  To Whom It May Concern,

  I went to the kiosk that day and signed in, so I am not sure why she refused to open the account. I have walked into the branch before and have been able to open accounts, and I have seen other potential customers do the same. So are you saying that my account was not opened that day due to my lack of making an appointment prior to coming in that day? If so, why are other people opening accounts at the same branch signing into kiosk, like I did that day and getting accounts opened? Thank you.

   

  Best, 

   

   

  Business Response

  Date: 05/08/2025

  Good morning, 

  Please see the attached written BBB response. 

  Thank you, 

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had made a pre-order of a phone last year I believe in August. I then cancelled the pre-order and they made a billing error on their end. They charged my account for 4 phones then reversed some of it, and somehow it ended up on my account as an outstanding charge of $4,117.74. I have to call every single month since September to get the finance charge reversed on a charge that should have never been there in the first place. I unknowingly paid the interest, instead of paying an existing purchase I have made for some earbuds. Every month I call, I get the same reply. "The supervisor/manager will flag the account and it will not happen next month." Yet I still have to call every single month. Each call is a minimum of 20 minutes. Its very annoying. I just want to get this resolved and not have to call them every month.

  Business Response

  Date: 04/25/2025

  Good day. Please see the attached letter. Thank you. 

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  There is still an outstanding balance showing, it's been happening every month since the quadruple charge was made in error. Unless that charge is removed it will keep generating interest on my account,  and I will have to be on another 30 minute call to reverse it. It's been months with no resolution, it's getting to be an annoyance. 

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 05/07/2025

  Good afternoon, 

  Please see the attached written BBB response. 

  Thank you,

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Td bank is closing my account for no reason and they are not giving a reason and they are stopping service with me when I didn't do anything I deposited my checks in to my account and because of it my phone service will be getting shut off and my cable and my rent won't be paid because of this situation

  Business Response

  Date: 04/25/2025

  Good day. Please see the attached letter. Thank you, 

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue has started 30+ days ago. Ive contact TD auto finance USA over 20+ plus events, calmly re-explaining the situation every, single, time to a new representative because each one is failing to input any internal notes and give me false answers. Countless times they said they put in a escalation request and will get me the appropriate paperwork needed, however each time I called in they have no idea what Im talking about saying theres nothing noted down and that there was never a escalation request. Only recently I was able to get in contact with a supervisor after multiple days, for 30+ min staying on hold, and to just get the call dropped I was able to get in contact with a supervisor that assured me there was never a request to bring it to managements attention until I got in contact with her. I am still making payments rightfully to TD, however the title is under my name as a the sole registered owner, and doesnt have TD auto finance as a lien holder. Big DISCREPANCY. Any other bank or finance company would get this addressed immediately and take urgent action, as I could simply take the title and sell the vehicle (being the legal rightful sole owner according to DMV). However, Im taking the honest course of action and brought it to TD over a month ago and Im going through countless hours trying to work with them to get this done right but they do not care. Im trying to sell the vehicle as Im moving out of state and spending more money flying back into state trying to fix their mistake as a COSTUMER. End of the day I have the LEGAL OBLIGATION to sell the vehicle and have it paid off. I want to avoid litigation but need to take the necessary steps moving forward, according to my attorney. Please contact me **** to get this issue resolved.

  Business Response

  Date: 04/23/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had to go into the smithtown branch to get a new Debit card as my old one had been compromised. Upon meeting with the woman , she told me that I needed to update to Paperless statements which from looking online I could see was a lie. And now I am attempting to use my card to ******** my cell phone service and they are telling me it will not go through. I would like this problem corrected immediately.And someone needs to tell the woman she can't mate it up as she goes along. Thank you

  Business Response

  Date: 04/23/2025

  Good day. Please see the attached letter. Thank you, 

  Customer Answer

  Date: 04/24/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be  

  While your response to reason Why the card was denied, You are correct. However you're not addressing the issue that I was given false information That

  I would be assessed a three dollar monthly fee If I didn't accept paperless Statements was incorrect. I do.

  Feel that your associates should Only give.

  Out correct information. Thank you

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Edita

   

   

  Business Response

  Date: 05/02/2025

  Good morning, 

  Please see the attached BBB written response. 

  Thank you,