Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  TD Bank

  10 Great Falls Plz Auburn, ME 04210-5915

• 

  TD Bank

  75 Rockefeller Plz New York, NY 10019-6908

• 

  TD Bank

  136 Margaret St Plattsburgh, NY 12901-2927

• 

  TD Retail Card Services

  1906 Lincoln Highway Edison, NJ 08817

• 

  TD Retail Card Services

  3221 Route 27 Franklin Park, NJ 08823

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting junk mail from this business that I never signed up for and have requested they stop sending to my home. Months after requesting, I am still receiving junk mail that I never signed up for and I have never used this bank

  Business Response

  Date: 07/29/2022

  Good day. Please see the attached letter. Thank you. 

• Initial Complaint

  Date:07/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid off our account with TD Yard card and they accessed a late fee. The account was paid off and someone in customer service explained they made a mistake when adding the fee. The fee was around $30.00 and it was then waived. Unfortunately they reported this late fee on my credit for 3 months. We have never paid late and paid our account off. The fee added was a mistake on their end and they have failed to remove it. It has negatively impacted our credit! We want this reported accurately.

  Business Response

  Date: 07/29/2022

  Good day. Please see the attached letter. Thank you

  Customer Answer

  Date: 07/29/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

  We called in to PAY THIS ACCOUNT OFF. We paid this account off. The fee in question of $29.00 was WAIVED. If its waived in can not be reported as late over and over. We did not get a statement and we had no reason to pay on a account we paid off.  This is a terrible company. They use predatory tactics to get money they are not owed. The payoff was NOT LATE. We have 30 day late reports on our credit because OF THEIR MISTAKE. This is a terrible company and there review will reflect this. We do not accept their response. It is all fabricated and it should be illegal.
  

  Business Response

  Date: 08/10/2022

  Good day. Please see the attached letter. Thank you

  Customer Answer

  Date: 08/10/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

  The reports on my credit report are INACCURATE. I paid this account OFF and specifically asked if that was all that was owed and the answer was YES. The balance was 0$ The 'Late fee' that was assessed after the fact was waived. We spoke with a representative that stated the fee was added improperly. The FEE($29.00) was W.A.I.V.E.D. This company continued to report the late fee that was waived as late. We have not received a statement at my address in the last 3 years to my knowledge. I can't get a response from anyone we can understand and although they stated the fee was wrongly assessed and they W.A.I.V.E.D. it they still wrongly assert that the fee that was W.A.I.V.E.D. and then wrongly charged to our credit report repeatedly because we had no knowledge of it is correct. It is unethical and predatory lending. This is how they make their money. This is what they consider common practice. This can be seen in their numerous reviews online. This is the worst 'lender' we have ever worked with. This company is wrong and they DO NOT CARE because this is day to day standard practice!
  

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TD Bank is taking longer than a 7 day maximum hold on a check that was deposited on 7/15/22 having confirmed the check and it's available funds

  Business Response

  Date: 07/28/2022

  Good day. Please see the attached letter. Thank you. 

• Initial Complaint

  Date:07/21/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 15 2022 at 301 pm EST I attempted to do an instant transfer from my cashapp to my td checking account thru my debit card ending in **** (the transaction id i was provided by cashapp was ************) the first attempt i recieved an error message saying my bank wasn't accepting instant debit at this time, I was confused because I use this feature on the app often ans never had an issue so I reentered my debit info and tried again but recievd the same error message and closed the app. Upon reopening the app it said my instant transfer went through ans was deposited to my bank. I contacted td because it wasn't showing ** in my account and they said their debit system was down this day and time and that because of that both of my attempts were rejected and my money should reappear in my cashapp account within 1 to 2 business days. Its been over a month and it still hasn't appeared. I went to my local branch and filed 2 separate disputes in a 3 day period because the first one was filled out wrong by the bank employee and after waiting over 2 weeks got a call saying my dispute was rejected by the bank and there's nothing more they can do. The bank took full responsibility for this when I initially called wondering where my transfer was. They stated it was their fault because their debit system was down and out of cash apps control. I've attempted to work with cashapp daily and every time they give me the same answer, that it was deposited, and send me a copy of the deposit claiming that it proves it went into my account even though we know it never went into my account. I did instant transfers on 6/7 and 6/12 for the same amount ($58.95) ($60 before they deduct the instant transfer fee) so you can see both of those made it to my bank VIA my bank statement from June but as you can see the 3rd transfer on June 15 never went in.i have also provided copy of both rejections from TD. As a long term td customer I feel they should be responsible for getting these funds bac

  Business Response

  Date: 07/29/2022

  Good day. Please see the attached letter. Thank you. 

  Customer Answer

  Date: 08/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  Better Business Bureau:
  
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. TD did attempt to call me on July 29 2022 but I missed the call. Upon reviewing their response on the BBB website and reviewing my bank account I see that the $60 was credited to my bank account and this has been resolved by my bank. I appreciate their swift response in reconciling this matter.  
  
  
  Regards,
  
  
  *****************************

• Initial Complaint

  Date:07/20/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  trying to make a payment for our ******* cel phone in 40 month eq payment sudenly the "code" do not arrives (see attach)so I called ******** services and they confirm that to make a payment from now we have to have a gmail account or gmail account ???my email comes since **** and we pay for that *********************** hoting and COM and we do not have any other email ccountt besises the one at work they gave us a solution to make the payment by phone by we do not goung to have any recive like PDF to put in our record / the other solution but expensive is to send a check (this involves an envelope + go to the **** to sent certifies for just if it lost We ask to speak to a supervisor and the only memeber ID that we got is L37 ******** and no solution at all besides gmail ???what **** of **** TD BGank do you have?? plase explain

  Business Response

  Date: 07/29/2022

  Good day. Please see the attached interim letter while this matter continues to be investigated. Thank you. 

  Customer Answer

  Date: 07/30/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 12, 2022 my entire balance of $609 was wiped from my account by TD Bank without notice, contact or my authorization. They will not give me my money back and refuse to be reasonable. No one is able to help me or answer my questions. I have called customer service several times and spoke to many people. No one can tell me if my money is going to continue to be stolen from my account and now Im getting fees left and right because the money I had in there for bills was taken suddenly without warning. I am a previous employee of 12 years and had a horrible experience when I had to take a LOA due to losing childcare during the pandemic. My last paycheck was never given to me for months due to the banks error causing hundreds in fees. I am not responsible for payroll errors and already took a loss. This is absolutely unacceptable. I need someone that can actually help me please. I have email correspondence with the head of HR to prove all of the errors and delays which caused this mess to begin with. I will continue to escalate this and share my experience on social media until someone is able to help me and resolve this. I want my $600 back asap and all the fees incurred because of it too.

  Business Response

  Date: 07/28/2022

  Good day. Please see the attached letter. Thank you. 

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/21/22 my purse was stolen, as soon as I realized it I called TD bank to shut my debit card off. The robbers had already made a purchase of $1,852.88 and were still trying to use my card while I was on the phone with the bank. I filed a fraud dispute with TD bank's customer service for the amount of $1,852.88 and received a letter that they determined it was not fraud. I have filed 4 disputes with TD bank all have been denied. I have a police report for my purse being stolen which I gave TD several times. TD bank continues to make me feel like a victim over and over when I just want this crime in the past. I want my money back because I did not spend it and it is not my fault someone else did.

  Business Response

  Date: 07/27/2022

  Good day. Please see the attached letter. Thank you