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Business Profile

Bank

TD Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,862 total complaints in the last 3 years.
    • 709 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company CONTINUES to charge me late fees which are definitely fraudulent.I mailed a check on March 12, 2025 for a payment due on March 23, 2025. There is NO WAYS THAT THIS CHECK WAS NOT RECIEVED PRIOR TO THAT DATE!!!!I BELIEVE THAT THEY ARE HOLDING THE CHECK TO SHOW THAT IT IS LATE AND PROCEED TO CHARGE ME A LATE FEE.THIS IS THE 3RD TIME THEY HAVE DONE THIS!!! AND THEY ARE CHARGING ME NOT ONLY THE LATE FEE (3RD TIME) AND NOW INTEREST ON A NO INTEREST LOAN.THIS IS TOTAL FRAUD.........IF IT IS NOT, THEN THEIR EMPLOYEES DON'T OPEN MAIL IN A TIMELY FASHION. WHATEVER THE **** IS I WANT MY FEES AND INTEREST REFUNDED IMMEDIATELY. IF BBB CANNOT HELP, I WILL HAVE TO PROCEED IN ANOTHER MANNER LEGALLY.

      Business Response

      Date: 04/16/2025

      Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

    • Initial Complaint

      Date:04/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against ******* FIN regarding an unauthorized account that has appeared on my credit report. Upon reviewing my credit report, I discovered the presence of an account that I did not open or authorize. The details of this unauthorized account are as follows:--------------Creditor: TD AUTO FIN, Account Number: **********, Opened Date: 6/14/2022, High Credit: $20,017.---------------------I want to make it clear that I did not open or authorize the creation of this account, nor was I aware of it until I reviewed my credit report. The presence of this account is causing significant harm to my credit score and negatively affecting my financial situation.I request the immediate and permanent removal of this unauthorized account from my credit report. It is my belief that this account was opened fraudulently, and I request your assistance in resolving this matter as quickly as possible.Please investigate this issue and ensure that the fraudulent account is removed from my credit report. I would appreciate confirmation of the actions taken to resolve this issue.If this matter is not resolved in a timely and satisfactory manner, I will not hesitate to escalate the complaint to the Consumer Financial ***************** (CFPB) and the ************************ (***).Thank you for your prompt attention to this matter. I look forward to your immediate response.

      Business Response

      Date: 04/16/2025

      Good afternoon, 

      Please see the attached BBB written response. 

      Thank you, 

    • Initial Complaint

      Date:04/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So back in oct 2024 I made a purchase of a bedroom set, raymour came out numerous times and couldnt fix the issue so I opted for a return and refund. Raymour proceeded to say I never returned the items and that I have to pay so I opened a dispute and was told I had to pay 186 this month of April 2025! This is my 4th opened dispute raymour managers ignored my calls kept my gift card and said I never returned the furntiture! After making a payment of 186 so my credit wouldnt be harmed (during a dispute mind you) the payment was reversed back to my account and a fee was imposed!! THIS IS ROBBERY! Im asking that this be handled immediately I have screenshots of my payment being successful then reversed when there was MORE than enough available funds. Im asking my account THOROUGHLY be investigated before I take raymour to small claims court! Ive attached a message I sent to the Td raymour portal below!I made an on time payment that was reversed for some reason ! I made it directly from my back account funds in the account and I have an open dispute mind you Im paying for ITEMS I DONT EVEN HAVE!! So on top of raymour messing up the financing is wrong too! GET YOUR STUFF TOGETHER! I expect a call immediately Ill be contacting the BBB and the *** as well as consumer affairs! This has gone on long enough

      Business Response

      Date: 04/15/2025

      Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

      Customer Answer

      Date: 04/15/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

    • Initial Complaint

      Date:04/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to dispute an unauthorized hard inquiry on my report. The two inquiries by TD RETAIL CARD SERVICES on 07/12/2024 and 06/21/2024 were not authorized by me. I do not recognize these two authorizations. Please remove these two items from my credit report. Thank you for your assistance.

      Business Response

      Date: 04/15/2025

      Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have auto loan with TD Auto Finance, however I cannot get my car registered since Oct 2024. First they send me the copy of my car's title, however California DMV don't take copy of the title, only original title works. I told this to TD auto finance, and get reply said they need DMV send them a request of original title. *** never send bank this kind of request. A very nice supervior from DMV print "original tile is required to finish registration " on a paper with DMV logo and give to me. I mail to TD auto Finance office at ********************(Called TD auto Finance to confirmed address). It is delivered on March 6. After that I called TD auto finance several times, they either said they are working on it or told me I mail to worng office, they need time find it. It has been half year since I brought the car.All I need TD Auto Finance to mail my car's original title to finish registration to DMV(not me) in below address.********* DMV: *********************************************

      Business Response

      Date: 04/11/2025

      Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

    • Initial Complaint

      Date:04/03/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was 1 day late for 1 payment and this company double billed me for months and admitted it was a glitch in their system that affected alot of people. Every month I had to call to get a late fee credit because the bill wasnt actually late but it took months to fix their system issue. They ended up reporting to the credit bureau that I was 30 or more days late which never happened, it was a result of their system glitch so they told me to fill out a dispute form which I did with proof of my payment history of on time payments every month and they DENIED fixing my credit report! Its absolutely insane how much theyve put me through for their issues that are now impacting me and my on time payment history on my credit report!! My payment is due on the 18th of every month and Ive attached my payment history proving I have never paid the bill more than 1 day late for the whole history of my account with them. They had many customers affected by the double billing issue always making it look like the payment was late but wasnt

      Business Response

      Date: 04/11/2025

      Good afternoon, 

      Please see the attached written BBB response. 

      Thank you, 

      Customer Answer

      Date: 04/11/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      Ultimately, I wanted the negative remark removed off my credit because of the system issue on their end and they accepted responsibility for it so I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** *****

    • Initial Complaint

      Date:04/03/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a refrigerator from ********************* in *******, ** in December 2024 with a 12-month no interest credit plan, which was provided through *** credit services, which appears to be managed by ************************* (whose statements list an address in ***************************************************). I was diligently paying my monthly installments and was on target to pay off the entire amount by December 2024 (which was the 12-month no interest credit plan due date), when my November 2024 payment was erroneously accounted for (I sent a payment of $250 but they credited $950) and subsequently triggered a series of errors which we haven't been able to resolve with the company. Subsequent statements from TD ******************** showed a 0 balance and no interest (Dec 2024, Jan 2025, and February 2025) and then all of a sudden the March 2025 statement shows that we owe $700 and we are assessed back interest. We tried to contact the company by phone numerous times which is impossible because you cannot reach a human being. As a last resort we send them a letter on March 24, 2025 and we demand that they fix their error and that we are not charged interest, since the error in accounting originated on their end. We addressed this issue with you (see complaint #********), but I wish to upload an updated letter -the letter I ended up sending to TD ******************** on March 24, 2025. The letter I had uploaded earlier (in March) on your website was not complete and didn't include all the details with regards to statements and attempts to reach TD ***************** So, please accept this as a continuation to complaint #********.

      Business Response

      Date: 04/09/2025

      Good morning, Please see the attached BBB written response. Thank you. 

    • Initial Complaint

      Date:04/02/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of fraud. I never did any business with this company. I am asking to remove the inquiry appear in my creditaccountASAP. Date inquired was 03/12/2025

      Business Response

      Date: 04/11/2025

      Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

    • Initial Complaint

      Date:03/31/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an account with TD ********************* They have not been sending me any account statements. I was charges $2700 for a promotional period that was supposed to be extended. I contacted **************** this evening and explained that they have not been sending me any statements. I also asked for the finance charges to be reversed because of extenuating circumstances. - I had been taking my father for blood transfusions for a terminal disease. He passed away on 7/15/2024. - I had not received any monthly statements and was purposely left in the dark regarding the end of the promotional period.- The installation of the appliance that was purchased with this credit card was the wrong type and installation was delayed.- My wife is currently out of work and I am currently the sole income provider.I spoke with a representative named Pearl (ID# L93) who refused to reverse any charges. I paid the full balance remaining on my credit card minus any interest charges that were assessed. I am requesting that TD ******************** reverse the interest charges on my account.

      Business Response

      Date: 04/10/2025

      Good morning, 

      Please see the attached BBB written response. 

      Thank you, 

      Customer Answer

      Date: 04/10/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

      I do not accept the response from TD ********************* I never enrolled in electronic statements. I never received electronic statements either. 

      Business Response

      Date: 04/23/2025

      Good day. Please see the attached letter. Thank you, 

      Customer Answer

      Date: 04/24/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      You violated banking laws for the state of ********. Since our dispute through the Better Business Bureau yielded no results, we will be seeking legal counsel and a possible class action lawsuit against TD ********************* Expect to hear from attorneys soon. 

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

    • Initial Complaint

      Date:03/31/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TD Bank said I owe more on my Raymour and ******** account. I do not owe what they say.

      Business Response

      Date: 04/09/2025

      Good day.

      Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete.

       

      Thank you, 

    This business is not BBB accredited.

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