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Business Profile

Bank

TD Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,862 total complaints in the last 3 years.
    • 701 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/31/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought several TD gift cards, family member went to activate for purchase of garden accessories online, and the card is already closed. My understanding is they are stopping the sales of gift cards, but by no means should someone purchase ANY, nevermind several and already run into this issue prior registration.

      Business Response

      Date: 11/09/2022

      Good day. Please see the attached letter. Thank you

      Customer Answer

      Date: 11/09/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***************************

    • Initial Complaint

      Date:10/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were ripped off by a law printer company called ************* wherein the incompetent law clerks/paralegals messed up our projected (originally contracted for $5-6000) turned out to cost us over $16,000 billed to our TD Bank Corporate Credit Card. We filed a credit card charge back for defective service but TD ruled against us, and now we have been paying monthly payments but the interest and finance payments eclipse the monthly payments so the balance keeps getting higher. We would like to avoid filing a summons and complaint lawsuit against TD Bank but we will do so to protect our legal and equitable interests. We are using this BBB service to see if we can negotiate a settlement agreement on the supposed/alleged amount due of $16,233.94 as of October 28, 2022. Please advise.

      Business Response

      Date: 11/04/2022

      Good day. Please see the attached letter. Thank you. 

    • Initial Complaint

      Date:10/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TD Bank illegally deposited seven checks made out to my business name into another TD Bank customer's account, without my endorsement on any of them. TD Bank has ignored my multiple communications regarding this matter: phone calls, fraud affidavit filing, in-person visits to local branches, letter from my attorney, notification from the check-issuing bank and my filing of a police report

      Business Response

      Date: 11/04/2022

      Good day. Please see the attached interim letter. This matter is still being researched, and a full response will be sent once the investigation is complete. Thank you. 

      Customer Answer

      Date: 11/11/2022

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

       

      I am awaiting a full, detailed response from TD. Obviously a reply of, "we're looking into it" doesn't resolve anything.

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

      Business Response

      Date: 11/29/2022

      Good day. Please see the attached letter. Thank you

      Customer Answer

      Date: 11/30/2022

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [***** Fargo, the check issuer, presented my Fraud Affidavit to TD Bank in February 2022, and TD Bank opened this investigation (sic) in response. I re-submitted my Fraud Affidavit in April ****** to TD Bank. To date, TD Bank has not done anything to correct this wrongful and illegal behavior, has not contacted me with any clarification questions nor provided me with any meaningful update on my fraud claim.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

    • Initial Complaint

      Date:10/25/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Td bank has been harassing me because I am negative in my account due to hardships. Almost three times a week I receive calls that are extremely belittling and verbally inappropriate by TD bank. I also have explained to them that because of my families hardships we have gone negative. On September 27th 2022 I received the overdraft fees. Since that day I am still going through this hardship. Total in fees to this date from September 27th 2022 is $647. I am currently negative $393 because of this. Every time I speak to someone at this bank they are extremely rude, belittling, and verbally abuse because of my financial position in life. My family and I work extremely hard to get money to pay bills, and everything needed to support a family. In no way should TD bank be allowed to harass me for being negative if they are the reason I am.

      Business Response

      Date: 11/02/2022

      Good day. Please see the attached letter. Thank you

    • Initial Complaint

      Date:10/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/14 i noticed withdrawals i didnt recognize in the amount 1600$. And my account as a result had 3 $ left. The withdrawals were still Pending So i Called right away. Asked to Stop them, and put thr money back and cancel my card. Its 10/24. No money, no card ( i had to go to t Local did branch a few days ago instead of my lunch and get a card from them but nothing came in the mail yet how am i supposed to pay for my bills if the money is missing its been a week and a half shame on you to the bank. I need my money I need to buy food It

      Business Response

      Date: 11/01/2022

      Good day. Please see the attached letter. Thank you. 

    • Initial Complaint

      Date:10/22/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Talk about kicking people when theyre down. I made a credit payment that got returned, but the reason was that my bank account got compromised and lost a lot of money which then put the account upside and my 40 dollar payment got caught in processing h*** until it finally got returned. My bank manager welcomes TD Bank to call and verify and I have a letter stating what happened and they refuse to acknowledge this and simply return my credit. It's just sad that companies are so cutthroat to this degree, to not have any understanding for when customers have outside interference with their banking.

    • Initial Complaint

      Date:10/21/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This has been an ongoing issue for over a month. My deposited check have processed successfully on the account. However, my account reflect a negative balance. I have called, visited a local branch and no one has been able to identify where my funds are being disbursed. Im filing a claim to assist with speaking with someone to resolve my issue and provide a refund for my money not received. No one has provided a solution for me and this has delayed me in buying a home, paying for my childrens child care, and my everyday functionalities to be successful. Please help me.

      Business Response

      Date: 10/28/2022

      Good day. Please see the attached letter. Thank you

    • Initial Complaint

      Date:10/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I disputed 3 fraudulent charges on my credit card. I received a letter in the mail saying they were going to refund me two and they forgot the third one. I filed another fraudulent case against the one that was missed and I received a letter in the mail stating it was going be credited back to my card however it has not yet and I get calls every day from TD **** Services about a late payments with fees and interest. Every time I call TD card services to tel them about this Im on the phone for at least an hour or more and then eventually get hung up on after being transferred to customer service, fraud department, and dispute department. I just want this resolved and credit back to my account. This has gone on for over a few weeks now.

      Business Response

      Date: 10/28/2022

      Good day. Please see the attached letter. Thank you

      Customer Answer

      Date: 11/04/2022

      I spoke with ********** from TD **** Services and he stated he has been in contact with the investigator to fix this asap however I have not heard back from him and his phone now goes straight to voicemail after calling him for the past few days. I need someone else from TD **** services or TD Bank to reach back out to me ASAP as this has now started to affect my credit score.

       

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ********

       

       

      Business Response

      Date: 11/16/2022

      Good day. Please see the attached letter. A new claim has been filed as of 11/16. Thank you

    • Initial Complaint

      Date:10/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Money was taken out of my bank account through the TD bank app on Zelle. There were four transactions on June 2. 2 of the transactions were for $450 and $200. The other 2 were resolved by me. The bank is claiming that facial recognition was involved, but I was currently out of the state and asleep. These transactions were done at around 2 am in the morning. I had woken up the next day to about $1,000 being taken out of my I account. I also received text messages that night warning of possible scams which I did not answer and the transactions were still going through. This means that my facial recognition and my bank account was compromised. The only people with access to my banking information is TD.

      Business Response

      Date: 10/28/2022

      Good day. Please see the attached letter. Thank you

    • Initial Complaint

      Date:10/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call from TD banks phone line stating someone attempted fraud on my account. Then i found out that this person was not a Td Bank service rep after they collected my information. However, somehow they already had my username and password to my online banking and locked me out of my account. I believe TDBANK was hacked and got my information through a Data breach. When I told td bank about this issue they told me this happened all the time and sinply told me to block the TD Bank phone numbers so the hackers stopped calling me. This felt very undermining because these hackers compromised my card information, my online banking, social security , and my general information. They did not let me know how to proceed or did not take any accountability for what happened. I believe TD bank is in the wrong and did not do enough to inform customers of this type of scam. If they were aware of their phone lines being hacked they should have informed customers to let them know about this type of phishing scam and came up with a resolution. It is not professional for them to tell me to block TD bank company number because TD bank is still my bank and the only reason this happened was due to their negligence with my information. In the attachments are all the scam calls that were made from the hackers.

      Business Response

      Date: 10/27/2022

      Good day. Please see the attached letter. Thank you. 

    This business is not BBB accredited.

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    Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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