Bank
TD BankThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Bank.
Complaints
This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,863 total complaints in the last 3 years.
- 701 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/21/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was wrongly charged the sum of $160 from a company that I did not sign up for reoccurring payments from. I submitted a claim with my bank twice and provided all the necessary documents and information that was available to support my claim and it was denied by my bank even though I followed all their directions. I attempted to call the department that handled the claim several times and was told Id get a call back, but after several attempts and requests I never did.Business Response
Date: 02/28/2025
Good day. Please see the attached letter .Thank you,Initial Complaint
Date:02/20/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have now twice experienced significant fraud at TD Bank caused by erroneous charges made at the ***** store with two fraudulent accounts created using my debit card. The first incident took place in October 2024 when I noticed around $3K in Apple charges, which caused my account to be overdrawn, which TD bank then charged me for.I was not contacted once during the processing of these transactions to alert me to potential fraud. A provisional credit was eventually issued, however not immediate, causing me financial hardship as I flew to ******* two days later to bury my grandfather with no access to my funds. A very traumatic and unsettling experience for me.*********, the Bank/Branch Manager assisted me at the time and did not apologize for the bank's failure to protect my money, nor did he offer condolences for my loss. Showing a complete disregard for my experience and feelings around it.I was equally shocked when on Tuesday this week, 02.18.25, I noticed just under $13K in charges from the ***** store again. Another failure on TD bank's part. I was then told that all 327 charges would be disputed on 02.19.25 by the Assistant Manager ****. **** did not do what she promised and I had to contact the ***** *********** today to begin that process.Additionally, they cancelled the new card printed by **** on 02.18.25 due to a $30 charge to add Apple Cash to my wallet, which displays as a different merchant on bank statement. Again, TD bank did not alert me to potential fraud and instead decided to take action and not notify me.Unacceptable experience all around and I expect swift resolution.Business Response
Date: 02/28/2025
Good day. Please see the attached letter. Thank you!Initial Complaint
Date:02/20/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Excessive phone calls regarding credit card debt that is outside of legal practices.Business Response
Date: 02/28/2025
Good day. Please see the attached interim letter while these concerns are invesitgated. A full response will be provided once the investigation is complete. Thank you,Customer Answer
Date: 02/28/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
The response does not contain a resolution.
Regards,*******
Business Response
Date: 03/07/2025
Good afternoon, please see the attached BBB written response.Customer Answer
Date: 03/11/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as
The phone calls I received were certainly not within FDCPA guidelines and I would like the company at the very least to accept responsibility for that. I have attached proof of only some of the calls I received that show this. Also this letter is unclear as to whether or not I will be receiving collection calls in the future. I couldnt be more dissatisfied and I will avoid doing business with this company at all costs in the future as its quite obvious my complaints are not being taken seriously.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Initial Complaint
Date:02/18/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a formal complaint against TD Bank for their blatant disregard for victims of human trafficking and their role in causing me years of mental anguish. Despite disputing this matter for years, my concerns have been consistently ********** a victim residing in *************, TD Bank has wrongfully insisted on documents from ********, which are neither relevant nor accurate to my situation. Even after providing the correct documents, they have deliberately chosen to dismiss my case, prolonging my suffering. Their carelessness has had a profound impact on my ************* make matters worse, I later discovered that TD Bank has been sued for its involvement in human trafficking. This raises serious concerns about their ethics and responsibility as a financial institution. Their lack of accountability and refusal to address my legitimate claims are unacceptable.I urge the BBB to investigate TD Banks unethical practices and hold them accountable for their actions. No victim should have to endure the negligence and indifference I have experienced.I will not be looking into legal remedy with a federal court. Explain to a federal judge why you abusing customers and being evil. I ALSO AM ASKING FOR A CEASE OF COMMUNICATION. A cease and desist of this acct. from my credit I have suffered enough. I cannot buy a home or car I cannot do anything to better my life. My abuser was sentenced after 5 years unfortunately the case went on and on due to the abuser fighting to push trial back. I am doing well on my medicine and I will now go after TD BANK.Business Response
Date: 02/27/2025
Good day. Please see the attached letter. Thank you,Initial Complaint
Date:02/18/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.TDRCS/RENOVATE - **************** - $0 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.Business Response
Date: 02/27/2025
Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you,Initial Complaint
Date:02/16/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had used TD ******************** to finance a purchase. The loan was satisfied this year, but an over payment was made. I received a refund check in the amount of $850.00 in August. I attempted to deposit the check into my bank, VIA mobile deposit. My banking refused to attempt the deposit VIA mobile deposit. An explanation was historical problems with checks from this company. Since the check was endorsed on the back "for mobile deposit only", I was required to contact TD ******************** for a new check. They verified the first check had not been cashed and sent another check in the mail. Upon receiving this check, I took the check, in person, to the front counter and deposited into my bank on 23 October 2024. On 28 October 2024, the funds were removed from my account, along with a $35.00 stop check fee. I received a letter in the mail a few days later, from my bank, informing me of this action. Since then, I have been on the phone repeatedly with TD ********************, attempting to get issued another check for the $850.00, along with the $35.00 Stop Check Fee. Repeated attempts to rectify this situation has failed. I have talked to no less than 20 different people in regards to this problem and have advanced it to the escalation department. I have been told many different stories, from we are looking into it, to we are sending out a check for the amount of $850.00 plus the $35.00 Stop Check Fee. I have yet to receive any check at all. The excuse continues to be, "We are looking into it and there is no time frame of when it will be resolved". In the last call, I was told there was a credit of $850.00 on my account. This was news as they previously told me they couldn't find the money. I asked why it was credited to my account instead of being sent out to me and they again had no answer. I was told it was being sent out, but still have not received it. I asked about the $35.00 and was told they couldn't help and to contact VIA email. No response to date.Business Response
Date: 02/26/2025
Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you,Initial Complaint
Date:02/13/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*********************** reported that my account was 30 days past due to the credit bureaus erroneously. It has been explained that my husband and I are purchasing a house, closing next week and the credit bureaus need a letter stating that this is an error, but TD *********** Services refuses to send a letter to remedy the situation.Business Response
Date: 02/21/2025
Good day. Please see the attached letter. Thank you,Initial Complaint
Date:02/12/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I missed my car payment. The car was repossessed. And even I tried to pay part of the loan to get the car back, the bank did not agree and asked for full pay off amount. They gave me the amount, I sent the check. They cleared the check and released the car and said they would send me the title. I had to fly to ********** from ******* to get the car and paid the auction company $1,650 ********* they asked me to pay more than $300 for the auction fee? What is that fee if my car was never in an auction. I asked them to provide the support document for that amount, they refused.This is the worst bank I've ever used.Business Response
Date: 02/21/2025
Good day. Please see the attached interim letter while these concerns are investigated. A full repsonse will be provided once the investigation is complete. Thank you,Initial Complaint
Date:02/12/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This involves them continuing to show my account as delinquent even though the payment was made timely as confirmed by payments shown on their website. I want the late fee reversed. I want my account corrected to not show past due and I want to make sure that my credit history is not affected by their mistake. I have made numerous phone calls - Twice they were correcting it and it has not been corrected. They have verified the account is not delinquent, but continue to fail to correct it. I have sent secure messages on their website. They refuse to give me any other department to get this resolved. I am attaching a copy of the transactions pulled off of their website & a copy of my payment confirmation for JanuaryBusiness Response
Date: 02/19/2025
Good day. Please see the attached letter. Thank you,Customer Answer
Date: 02/19/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. They have successfully corrected their error in applying the January payment. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***** *****Initial Complaint
Date:02/12/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/17/24, I disputed a charge in the amount of ***** with TD bank and received a temporary credit. On January 2nd, I received a letter stating that the funds would be reversed as an error did not occur. The letter advised that it requested information however I never received a request from TD bank for more information. Furthermore, I do not feel that a thorough investigation was conducted after only 2 weeks!I explained during my dispute that I chatted with a LegalAnswers representative on 12/8/24 and was told the charge would be 5.00. I checked my account and within the week, there was an additional ***** charge which was unauthorized. The charge then reoccured in January for the same amount of *****. I never completed a subscription form of any kind on this website and I didnt put my card information in as it is already saved in my phone. Since receiving the letter, I have contacted ************ and they advised that I don't have an account with them and I would have to create one. So why am I being charged? Lastly why did my bank fail to investigate properly after only 2 weeks when investigations can take up to 45 days. I am requesting a refund of ***** for the fee in December and January. I have included evidence attached and I have since switched debit cards so it does not continue to happen.Business Response
Date: 02/21/2025
Good day. Please see the attached letter. Thank you,Customer Answer
Date: 03/01/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[TD bank sent a letter stating that I must refile my claim. I have called 5 times to do so and Im currently waiting for a callback from *****, assigned representative to my case.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business Response
Date: 03/11/2025
Good morning, Please see the attached BBB written response.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Read moreBBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.