Complaints

This profile includes complaints for Central Maine Power Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Central Maine Power Company

  83 Edison Dr Augusta, ME 04336-0002

• 

  Central Maine Power Company

  PO Box 847810 Boston, MA 02284-7810

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CMP has disconnected my power as of two weeks ago and refuses to restore it unless I pay the previous property owner's balance in full, $4168.54, account # ************************************************* did not and will not honor ME PUC decision from 12/2024 that $314.41 must be paid to avoid disconnection. May 2025: I was given a new CMP account # *************. ********************** advised me that I didn't;t have to pay any of the balance from my landlord's account # ************* and that I would get my new bill in the mail soon. CMP has been giving me the run around and will not restore power to my property unless I pay prior landlord's CMP bill amount $4168.54 Thank you

  Business Response

  Date: 06/25/2025

  On December 5, 2024,  Central Maine Power (CMP) submitted a written waiver pursuant to Chapter 815, Section 16 (B)(1) of the Maine ***************************'s (MPUC) Rules. Section 16 (B)(1) states that a utility may request that the *************************************** (****) grant a waiver from any provision of the rule in any case involving an individual applicant or customer whose conduct and known financial condition pose a clear danger of substantial losses to the utility. CMP is mindful of its responsibility to prevent losses, which may later be passed to its customers through rates.

  On Decemb 27, 2024, the **** isssued its decision to grant CMP's request (attached), stating, "Based on the information provided by CMP and my investigation, I find the conduct and financial condition of the above-named individuals pose a clear danger of substantial loss to CMP and thus, I grant CMP permission to deny service unless the past due amount owed by ***** ******** is paid in full before service is transferred into another customers name. I also grant ********************** permission  to transfer the remaining balance after any past due amount is paid, any confirmed medical emergencies and to label all parties joint with the new account holder." 

  At the time of the letter, the past due balance was $314.41 of the $2,061.15 total balance.  Since then, there were new charges for usage and the previously held deposit was applied to the balance. The total account balance is now $4,318.88, of which $4,113.63 is past due. Per the ****'s decision, the past-due balance must be paid to reconnect service at this location. 

  There may be assistance options to help the customer or applicant pay down the balance. We encourage them to contact 2-1-1 Maine for options, by dialing 211 from a Maine phone line or by visiting *****************************. 

   

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/4/25 central maine powers turned off our power because we were 33 days overdue. According to CMP they have left us voicemails and sent us notifications. We have double checked both of those things and this was not the case. We have never not paid what we owed. Also, at 5 PM when we returned from work we immediately called to pay our balance to turn our power back on. They stated that we will have power back in a couple of minutes. We did not. We called back and they told us they would send an other signal and if this does not work they will send someone out (same evening) shortly. At 8 PM we were still waiting. At which point we put the kids to bed, and called again. This time, someone will be out tomorrow morning to come turn it on. I explained that we need it on today as we have no running water, and $800 worth of food in the fridge and frezzer. If I had known nobody was coming out to turn the power back on I would have gone out to purchase ice and water. In their policy it states that we need to be notified in writing, phone call, or in person. We have not received any of those notices. It also states that anything less then 90 day should not be a reason for shutting off the power.

  Business Response

  Date: 06/06/2025

  CMP may issue a disconnection notice for accounts with a past due balance. CMP reviewed the account and found that we mailed a disconnection notice on May 13th, and made two phone calls to the number on file, one during the day on 5/27 and one during the evening.on 5/28. CMP did not receive contact from this customer and the service was disconnected on 6/4.  The customer called after 5pm on 6/4 and paid the balance needed to reconnect.  The customer service representative advised that reconnection would be attempted remotely but reconnection after 5pm cannot be guaranteed until the next morning. 

   The disconnection and reconnection of service by the CMP is governed by Maine Public Utilities Commission Rules, Chapter 815 – Consumer Protection Standards for Electric and Gas Transmission and Distribution Utilities.  The rule staes that the utility may begin disconnection procedures "if the customer does not pay or make a Payment Arrangement on an undisputed overdue amount that is more than $150.00. A Utility can disconnect service for an overdue amount of less than $150.00 only if the overdue amount is more than 90 days old or the Utility bills four times a year or less."

  We made contact with the person who filed a compliant with the BBB. Per her request, we contacted her husband. He confirmed that they simply missed making a payment and were frustrated about communication. We confirmed that all contact information is correct and explained usual processes. We believe this matter to be resolved. 

   

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23429955. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The complaint was not resolved and we are not satisfied. We looked at our call history on both our phones and there were no voice mails, as stated by CMP. We also went back through our mail to make sure we did not miss a letter. We also checked on the app where there was not notice of disconnection. In the policy attached, on page for, BB. customer contact it clearly states that contact needs to be made. 

  We also would have thought it was such a big issue if we did not have power, except for the fact that they promised  us that we will have power back same day. There phone calls were recorded. I am not sure how we can get access to them but that is what they said. If we had know that we were not getting power back we would have gone into town to pick up ice and water. We have three young children. We had no water because this was very unexpected. 

  
  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  
  
  
  FAQ
  
  
  
  Regards,
  

  Linda

  
  

  
  
  

   

  
  

   

  Business Response

  Date: 06/12/2025

  Hello, 

  We understand that being without power is inconvenient. CMP attempts to communicate with customers to prevent disconnection of service, as previously described.  I attached the notice of pending disconnection mailed to the customer on 5/13/2025, which includes details about reconnection, below.  When our customer service representative processed a payment for reconnection, they explained that we would attempt to remotely reconnect but could not guarantee same day service.

  We are aware that this was an unusual experience for this customer. We worked with the account holder to confirm that we had correct contact information and explained disconnection and reconnection processes in detail. We also offer AutoPay, a safe and convenient option for busy customers. For more information or to enroll, visit cmpco.com/MyAccount. 

  "Reconnection of Service

  If your service is disconnected, you may be charged a reconnection fee of $12 for standard meters and $35 for non-standard
  meters. If payment or a payment arrangement is made when a CMP employee visits your service location to disconnect service,
  we may charge an additional $10 fee. We may also require you to pay a security deposit equal to your two highest consecutive
  bills (residential customers) or two highest bills (non-residential customers) in the last 12 months. Our business hours are
  Monday - Friday, 7:30 am – 6:00 pm. We will make every attempt to reconnect service on the same day the request is received.
  For requests received after 5:00 pm, service must be reconnected by 5:00 pm the next business day. Non-emergency requests
  may be deferred until business hours. For your safety, we recommend that the main breaker is turned off prior to any
  reconnection of service. Appliances that may have been left on will resume operation once the service is turned on."

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:
  I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23429955. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  As mentioned before we were told over the phone that service will be restored same day. We would have made arrangements for ourselves if we someone would have said it might be till tomorrow. You can listen to our phone conversations, I am sure it was recorded. Also, it says in your policy that you have to make contact with the customer before shutting off power. No contact was made, if it had we would have paid right there and then. I am still asking for $800 in our goods lost in this unfortunate situation. 

   

   

  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  
  
  
  FAQ
  
  
  
  Regards,
  

  Linda

  
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  cmp sent us a bill (for december) for $300 more than our november bill. We know our household and we have NOT used that muchmore electricity. We want cmp to remove the smart meter and retest the new meter. we would also like the bill to be reduced immediately. i am 73 years old and cannot affort this insanity

  Business Response

  Date: 01/03/2025

  This customer first contacted ********************** about this concern by email on 1/1/2025.  CMP responded by calling them by phone on 1/3/2025. The customer service represnetative (***) explained to the customer that the current bill reflects higher usage than the prior bill period. This is partly due to the November bill reflecting an estimated meter read.  CMP estimates meter reads when it did not receive an actual meter read. It estimates reads based on prior usage at the location. Using hourly data later sent by the meter, the estimate was lower than the actual usage here.The current bill reflected an actual read, which "trues up" billing for actual usage used at this location. In addition to billing for usage that was underestimated in the last billing cycle, more power has been used this year than when compared to last month, or even last year.  This location typically uses more power in months when there is colder weather.  

  During the phone call, the customer told the *** that there are now 2 families living in the home and that a heat tape was recently installed.  Both of these may contribute to higher usage.  The *** described some troubleshooting steps.  The customer said he was going to unplug the heat tape to see if it makes a difference and the *** agreed to call him back on Monday to continue troubleshooting. 

  Customers do have a right to opt out of **********************'s standard Smart Metering program; however, by doing so will lose the ability to use online tools to help identify their usage patterns,  such as Energy Manager which shows graphs of usage down to the hour. Customers also have a right to have their meters tested annually at no cost by contacting CMP.  We will ensure the *** who calls the customer as previously agreed also provides this information, along with financual assistance options here.

  In review of the account, ********************** has billed accurately and is poviding excellent customer service, in a timely manner, to best assist this customer to reduce bills by reducing usage and offering information on all other concerns and assistance. 

   

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a master electrican for the state of Maine. License #**********. I am informing you of a suituation of sub-par work completed by CMP and the unwillingness to correct it. On the beginning of July of 2024 I completed the seperation of a 100 amp service of at the above listed address. We upgraded the home 2 a 200 amp service. Due to a 3 meter trim supply shortage I used 3 seperate 100 amp meter trims to complete this job. CMP disconnected as agreed. The work was completed. Upon arrival to reconnect the linesman crew reconnected the service. I was in the basement of the property working on panel circuit installation When antoher CMP worker entered the building to alert me that he was there to install the meter trims as the lineman didnt have any with them and they called him. He brought it to my attention that his fellow coworkers had done a poor installtion as they used very large burndy connectors for each line and didn't cut back the riser cable lenght to the standard 1 foot service whip. I then went out only to see he was correct in saying they had completed a sloppy job leaving an otherwise clean service to look very unprofessional. I have done many services with CMP and this was the first time I had to call to complain about poor workmanship of a service. I called them that afternoon as I left the property. The CMP dispatch assured me they would look at it. I have since had placed an additional 6 calls as the homeowner has placed 2 themselves to have the job corrected. I have been told this will be resolved. They push the issue to the field supervisor whom has never conatcted me to resolve the issue. The fix is simple return and use the appropriate size connectors and shorten the service loop as to not be hanging low off the building.The field supervisor has failed to address this thus prompting me to file this complaint.

  Business Response

  Date: 10/16/2024

  CMP responded to the customer's and their family member electrician's request as they upgraded electrical service.  As said in their complaint, the customer could not procure a multi-gang enclosure (one enclosure that houses three meters).  Instead, they installed 3 separate meter enclosures, each with their own wiring (customer-owned), with approval of their local code enforcement. For this reason, and considering supply shortage, CMP also approved the customer's requested installation.  In order for CMP to connect its 3 wires to the customer's 9 wires safely and to ensure ********************** quality, ***** connectors were used. The onsite lineman described in the complaint understood that the electrician was not pleased so contacted his supervisor, who reviewed the installation in person and has had several conversations with the electrician.  The installation is safe.  If the customer chooses to install a multi-gang enclosure instead, the point of connection would change because CMP would then need only to connect its 3 wires to the customer's 3 wires.

  Customer Answer

  Date: 10/20/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

• Initial Complaint

  Date:09/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted *** after acquiring a property. I asked them to supply me with the electricity to begin my remodel. They told me the previous owner had an outstanding balance I would inherit. After pointing out that my identity differs from the person who owes them money, they said I could fill out an application to establish my own service. They said that once I submitted this application, they would have 24 hours to determine that I am not affiliated with the previous owner. After 24 hours went by, I called them to ask when my power would be turned on, only to receive excuses as to why no one has done their job. Two calls later, they claimed my application just made it to a supervisor and that once it gets to a supervisor, that person has 24 hours to make the determination. I waited around even longer just to receive a call stating that anyone who inherits the person's property will also inherit their debt of approximately $6,000. I'm in the process of advising them of the legal implications their decision has caused for the **** as well as wether or not my doctor considers the finances of a stranger to be an acceptable excuse for refusing a patient of their right to purchase electricity. In the meantime, I highly recomend anyone who is forced to do business with this crooked company will beware. They do anything they can to stonewall you when they're not too busy stringing you along. The same reason I don't expect an explanation.

  Business Response

  Date: 10/03/2024

  CMP is mindful of its obligation to mitigate uncollectable debt, which is then passed on to all customers through rates.  If an investigation shows that a customer is attempting to avoid paying a debt by account name substitution, it will request that past due balances be paid before service is transferred and/or restored.  CMP will always consider proof that an applicant is not attempting to avoid paying debts in another's name.  CMP reviewed the timing of this situation and found that it investigated and responded to this applicant's request for service within one day. 

  Customer Answer

  Date: 10/21/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I am approaching month 3 of living without electricity despite submitting evidence which supports my lack of responsibility for the past due balance. I was even denied for indefinitely which I learned after contacting the ******************. I found out *** submitted a permanent hold to the Commission which has disallowed electricity to the address in question, until the debtor's $6,500 past due balance is paid. I was told they are becoming more strict in the state of Maine and this is a clear result of that. Winter is quickly approaching, yet I get chills every night because a wealthy company is owed money by a criminal who racked up years of debt. Because my ongoing communication is either denied or ignored, I now have to seek legal advice and involve the ADA in another attempt at demanding a proper response from this money hungry company.

   

  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 10/29/2024

  This complainant has received detailed information about requirements to reconnect service in their name at this location from CMP and its regulator. The complainant has not yet met those requirements.   

• Initial Complaint

  Date:09/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June there was a balance on my Central Maine Power ("CMP") account that I called to have paid in full and have a new monthly automatic payment total calculated. I was told with the payment I would have monthly payments of $250 and the first would be due in August. In August we got more notices that our bill was due and the balance had grown because the monthly payments were now set at $480 for some reason and payments were not taken from our account. I called to have this sorted out and was essentially told I was wrong and I lost my temper and was hung up on. I called again that day and when I finally was able to get in touch with a *** that understood the situation I was issued a $25 credit to apologize for the mistake and told that the monthly payments will go up to $280 a month now because the August bill was not collected so that total was prorated through the rest of the year and the first payment would be October. I got an urgent notice yesterday that the account is now overdue over $1,000. I have a pregnant wife and toddler at home and I have spent many hours on the phone with CMP to fix this. They have even acknowledged the mistake issuing a credit and are still harassing me for unowed money. I am now scared my power may be cut off with a toddler and pregnant wife and I am out of solutions to fix this because CMP is not capable.

  Business Response

  Date: 09/13/2024

  Central Maine Power offers customers the option to enroll in SimplePay, a plan designed to levelize monthly payments, which will cover the anticipated cost of usage for the next year.  At the end of the year, the SimplePay plan recalculate, adjusting for changes in usage and rates.  This customer worked with ********************** to reduce their monthly SimplePay bills.  CMP identified that the recalculation was low and contacted the customer. While ********************** strives to provide excellent customer service, this is not what this customer experienced, to our regret.  We continued to work with them until they were satisfied.
  

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Central Maine Power shut off my power and will not turn it back on, due to a past bill from 2018 from an apartment I had power shut off in my name and they never did, so for 9 months there was power in my name in a place I didn't even live and had called to have turned off and now they want me to come up with ***** to turn my lights back on. I've tried all my local options and resources. I have 2 small children in my house I have no way to feed them I'm a single mother in between jobs and no one will help me. I can't pay $2000 to turn my power back on they shut it off 3 days ago and now all my food is bad my fridge is leaking and I have no way to make my kids anything to eat. I need my power turned on and I want them to take that amount from the apartment I didn't even live in off my account ! I plan on taking this to court but as of right now I need my power on.

  Business Response

  Date: 06/19/2024

  This customer opened an account at this address on 7/7/2023. Before the customer opened this account, she was advised that her unpaid balance from a previous account, $1070.09, would be transferred to her new account and that a deposit for $230 would be charged.  She paid the deposit and established a payment arrangement for the balance, which she agreed was affordable at the time.  She made one payment of $213.34 since then.  CMP attempted to contact her by phone and by letter multiple times to advise of her balance due, available assistance options, and her right to declare a medical emergency. At the time service was disconnected, the past due amount was $1701.36.  Since disconnection, she paid $1500.00 and a physician confirmed that medical equipment was needed in the home, which delayed credit action for 30 days to give the customer time to address the current balance.  Power was restored and collection activity is currently delayed. We continue to encourage the customer to apply for the ****************** Program (***), which would forgive past due balances in exchange for making on-time monthly payments.  Information about the *** was provided monthly by letter, attached.  The customer can call ********************** or on the website at ******************************************************************************************************************;

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, 6/4/24, CMP shut off my power based on an unsubstantiated claim and has since required me to jump through innumerable hoops in order to get my power turned back on in my own name.

  Business Response

  Date: 06/06/2024

  The active account is not in the name of the person filling this complaint.  All communication about service disconnection was between CMP and the customer of record.  The person filing this complaint requested to take over service at the location. CMP requested that they complete and return a notarized application of service (***).  Once the *** is received, CMP will review the information and call the applicant to discuss steps to put the service in their name.  At the time of this filing, the *** was not received. 

  CMP is mindful of its responsibility to reduce uncollectable balances, which are then paid by all ratepyers as part of rates. If there are past due balances on prior accounts at this location, and there is evidence that the applicant is attempting to "name swap" to avoid paying the debt, CMP may request permission from the **** to deny service in another's name until the past due balance is paid and may request permission to transfer the prior account balance to the new account. 

• Initial Complaint

  Date:05/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a large balance of over 4000 dollars and payment arrangement of ************************************************************************************************************ full upon calling back to setup the new arrangement I was advised that my payment did not close the arrangement and instead went to the total balance leaving me unable to setup the arrangement and thus responsible for paying another $1602 to keep my service active

  Business Response

  Date: 05/29/2024

  Central Maine Power is mindful of its obligation to collect past due balances to reduce uncollectable balances, which are then passed to all customers through rates.  Customers may establish an affordable payment arrangement if needed.  If the customer misses a payment, as agreed when they entered into the arrangement, CMP may send a notice that power will be disconnected unless the billed balance due is paid. Customers may enter into one payment arrangement at a time. There are assistance programs for qualifying customers who are struggling to make payments on their account.  For more information about these programs, customers can call ***** from their ********************** phone number or visit www.211.org.  CMP also suggests utilizing the tools available on its website, www.cmpco.com, to identify how they might reduce monthly usage, which will reduce monthly costs.

• Initial Complaint

  Date:05/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They put this on my bill after 3years! They keep saying its mine but I moved and asked for the final bill I paid it. Then I had my service turned on at the **************************************************************************** The amount they say I owe is ******** which is not fair!. This was my final bill, ****** as of November 10/ 2016 my account number is ****************

  Business Response

  Date: 05/29/2024

  Central Maine Power generates a bill, on which is noted "Final Bill" when an account is closed.  The balance ************** is referring to is from a final bill dated 11/26/2018, which was for service through 11/16/2018, attached.  The account was closed on 11/16/2018 at ****************** request. The unpaid balance remaining from the account is currently $4,896.65. The document ************* provided is a reminder of a final balance on a different account, closed in 2016.  Ms.***** has contacted CMP by phone on several occasions, as recently as 6/12/2023 and CMP provided the balance information during the calls and also sent copies of bills.