Complaints

This profile includes complaints for Central Maine Power Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Central Maine Power Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Central Maine Power Company

  83 Edison Dr Augusta, ME 04336-0002

• 

  Central Maine Power Company

  PO Box 847810 Boston, MA 02284-7810

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Central Maine Power is under reporting the solar generation from our solar panels.I currently show 1.3 MW discrepancy in what we have generated(shown from the invertor reporting) vs CMP showing what is reported.I have attempted to contact their customer service department but have been hung up on twice when i mention the issue to start the call. The one CSR was ***** and it was blatantly clear, he did not want to help me at all. I finally got a service rep named *****, who was more helpful. She deferred to another team for advise on solar generation whose answer was we have an app giving faulty readings but the application they mentioned is not application we use. It is blatantly clear this is a deferral tacic meant to deceive me the consumer. Also, our electricity usage magically more than doubled this month and debiting out account $450.00 the week of Christmas.I will be attaching documentation which details the discrepancies. Billing Period: 11/11/2022-12/13/2022 CMP statements shows we generated:233KwH SolarEdge Software shows we generated:707KwH Upon noticing the discrepancy for this month, I saw discrepancies for previous months as well. I have spoken to other consumer who have experienced similar issues and were only able to get a resolution by spending massive amounts of time calling their call center until they were able to reach someone at the ** level. I do not have the time to do that. The principle is if Maine/***/Globe wants to move towards energy efficiency. CMP is actively undermining that goal to increase their margins.

  Business Response

  Date: 12/20/2022

  Central Maine Power reports Net Generation on bill statement, ********* consumed between the customer inverter and our meter is not reported in our bill statements.  

  Customer Answer

  Date: 12/20/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  The net metering agreement has me back feeding your grid. I can literally see how much I am back feeding you every month. This is stealing plain and simple.  I have already contacted MPUC and the local news media to cover this.  Efficiency Maine and MEPS who installed the solar panels have notified me that you guys are completely incorrect.  They will be contacting you also.

   

  I will let the state regulators and the news media handle this from here.  Your customer service team has provided nothing but cookie cutter responses related to "net metering" which is clearly a tool and tatic used to deceieve consumers.  I will also being looking into legal action at this point.

   

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 12/21/2022

  Central Maine Power will respond to the Maine *************************** complaint when recieved.  

  Customer Answer

  Date: 12/27/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I DO NOT ACCEPT this answer. website mistakenly changed to accept. please reopen Complaint # ********. Business has not provided a valid explanation for the difference in solar generated. This company's tactic is to defer as much as possible. This message originally read on 12/21/2022 *********************** ******************************************************* Dear ***********************: 

  Business Response

  Date: 01/04/2023

  This complaint is currently in review by the Maine ****** Utilities Commission.

• Initial Complaint

  Date:11/30/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bee getting power outings and I have a power surge protector they said they had fixed everything and I need credit

  Business Response

  Date: 12/20/2022

  Central Maine Power has responded previously to customer call and has advised ************** that this is an internal trouble and not related to CMP.   ************** was advised by field technician on 12/2/2022.  

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CMP took a payment out of my bank account for $200,303.73 on Nov. 10th, 2022. When I called, I got the run around and was told that at the time they wouldn't issue a return until they saw what the bank would do. I asked how this could even happen, how did they not catch this? I found out today Nov 16th, 2022 that they had also tried to take a payment for over $100,000.00 that they caught and stopped it. There is something wrong with their app when making payments. This is crazy that this could happen. It's now been 6 days and I am still waiting to get my account fixed so I can have my money back. I have been stuck for days not able to have any money in my bank account. CMP and ******* should have caught this and stopped it.

  Business Response

  Date: 11/16/2022

  Central Maine Power will contact customer.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is *********************** and I believe I have been overcharged for my electricity usage from CMP. In the span of 1 year my bill is now almost $4,100.00. I lived in a ranch style home and I had upgraded my appliances, my furnace and we did not use electric heaters. I am so far behind that I have had many disconnection notices. My ************* is on oxygen 24/7 and that is the only difference in electricity usage. There are only 4 adults and 3 children that resided at my home. They want me to pay almost $4,100.00 to keep my power from being disconnected. I called to get a payment arrangement and I could only receive a 6 month payment arrangement that would cost me my entire SSD check, over $600.00 a month plus the current bill. I was then told I could only get 6 months because my property is now considered a commercial property because we are living in 2 campers on my property because our house burned down back on May 23rd. So because we now reside in campers I no longer am a resident of my property. I am considered a commercial property due to the campers. My family and I are homeless and I needed help and that is all they could do for me outside of giving me 30 days to come up with the money. I have already used up the 3 allowable times using a medical note for my ************* and now I do not know what else to do, I cannot afford their payment arrangement. When my home burned down it took almost a month or so to have power brought back to my property from CMP. They kept giving us excuses and more hoops to jump through in order to get it turned on again. We were spending $50.00 a day in just gas to keep our generator going for my *************s oxygen. I hope you can help. I also hope I explained myself so you could understand me. If you need to contact me please feel free. Thank you.

  Business Response

  Date: 09/19/2022

  Central Maine Power will contact customer to assist.  A voicemail with direct phone number for contact has been provided.

  Customer Answer

  Date: 09/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Maine *************************** penalized Central Maine Power $10 million as the agency wrapped up its investigation into is***s with the company's billing system and customer service is***s. I have perfect credit until ********************** all of a sudden 2 months ago added on a ***** bill that was already closed and false they have already cleared there mistake from my credit but now 2 months ago sold a false bill to IC systems I have spoken to attorney and if this matter isnt taken off my credit I have no choice but to *** ********************** for effecting my credit and false collection and sale of a debt that was wrong. Maine PUC commissioners said ********************** must undergo a management audit for the next 18 months, which means the agency will monitor the company. This was years ago so this as Im told my attorney illegal what they are doing its a small amount I understand its $***** but it isnt my debt and the company has cleared so what Im told by lawyers is committed a crime this will be the last time I try to clear before I *** both companies. ********************** cant collect a false charge and then sell the debt to IC systems this has been cleared but now its back on my credit report. I am told by lawyers I will win against ********************** for commuting fraud and effecting my credit and could be entitled to emotional distress as well due to effecting me buying my home. A company that has been ***d and lost by the state for false charging people cant be allowed to continue to hurt people for gain this is illegal and action has to be taken and thankfully the law is on my side I am trying to let them fix is*** before we ***

  Business Response

  Date: 09/08/2022

  Customer should contact the collection agency to resolve and/or set up a payment arrangment for debt.   

  Customer Answer

  Date: 09/09/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  this is what happens they dont resolve issue they respond with contact the debt collectors they illegally sold a debt that was false to. I have disputed this 17 times on my credit report when is enough a wnoug. 

   

  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********