Parking Facilities
UPP Global, LLCReviews
This profile includes reviews for UPP Global, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 72 Customer Reviews
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Review fromA. H.
Date: 05/31/2025
1 starA. H.
Date: 05/31/2025
Fraud trying to charge me even when paid.Gave me a ticket even though it shows paid I have the text and receipt as proof. How do we file a class action this is illegal.
UPP Global, LLC
Date: 06/19/2025
We have reviewed your case and confirmed that we previously responded and cleared the notice as a courtesy. Although your payment was made for a different location, we still chose to void the citation to assist you. Thank you,
UPP SupportA. H.
Date: 06/20/2025
This is correct. They promptly responded and resolved this matter. I am extremely grateful.Review fromcp p
Date: 05/19/2025
1 starcp p
Date: 05/19/2025
I paid $30 for parking at a UPP Global-operated lot in *****************. Despite paying at the end of my parking session in good faith, I still received a citation. When I contacted UPP Global, they claimed that my payment only covered part of the time, and therefore the citation was valid but they refused to refund the money I paid or cancel the violation.There were no clear signs or alerts in the parking lot or payment system indicating that paying upon departure would result in an automatic citation or that the system would not allow correction of an accidental time selection.This seems not only unfair but intentionally misleading especially since I later discovered that many others have reported similar experiences at this exact same location and other UPP Global lots. This appears to be a broader pattern of improper or deceptive business practices.I am requesting: A full refund of the $30 I paid Cancellation of the violation Clarification of policies and system improvements to prevent this happening to others I will be checking back on this business profile from time to time. If others express interest in coordinating legal action similar to the Rhode Island Attorney Generals case against UPP Global, I would be happy to help support or join a collective effort.This issue is not just about one citation, it's about holding businesses accountable for treating paying customers fairly.UPP Global, LLC
Date: 05/21/2025
Hello, and thank you for reaching out. Wed like to gather some additional details regarding your experience so that we can assist you further.
Please email us at ********************************** with the subject line BBB. In your email, kindly include the following information:-License plate number
-Proof of payment
-Notice numberPlease note that if a ****** exceeds their paid time without extending, or does not pay for parking before leaving a vehicle parked, the resulting notice is considered valid by both private parking companies and municipalities alike. At our facilities, we offer multiple convenient payment options, and payment is required immediately upon parking. Signage is present in all of our locations that indicates these requirements.
Our system provides clear prompts throughout the payment process, and we are always happy to share a copy of the date and time stamp for reference.
Once we receive your email with the necessary information, we will gladly review your case and follow up with you promptly.
Thank you for taking the time to contact us. We look forward to assisting you.Review fromVan D
Date: 05/11/2025
1 starVan D
Date: 05/11/2025
What a business model. Make sure that the credit card reader doesn't work, the scan service doesn't work, the texting service doesn't work, then, when a customer is unable to pay, charge them $63 to park for 88 minutes. Too bad I can't report zero stars.UPP Global, LLC
Date: 05/13/2025
Hello,
We would like to kindly remind you that in order to remain parked in our lot, a valid payment must be made. If payment is not received, parking privileges are no longer valid, and a notice may be issued in accordance with our policies.
Please note that our signage on-site clearly outlines the payment requirements and is visible to all parkers. For any issues or questions, our support team is available by email at ********************************** or by phone at ************.
We did receive an email from you, and our team responded with this same information. In our response, we also offered a discount as a courtesy to assist you. Additionally, wed like to clarify that all three of our payment methods have never been down simultaneously. We have also checked our system and other customer were able to make payment . In situations where assistance is needed, its important that parkers contact us directly so we can help in a timely manner.
We appreciate your understanding and are always here to support you if needed.UPP Global, LLC
Date: 05/13/2025
Hello, and please accept our apologies for the earlier grammatical error as well.Review fromMiles C
Date: 05/03/2025
1 starMiles C
Date: 05/03/2025
Scum bag pieces of s*** If you work for this company quit and get a real job. $60 ticket and I stayed literally 5 mins late.UPP Global, LLC
Date: 05/05/2025
Hello, please note feel free to contact us at *********************************** please make sure to provide your notice number. If our customers don't reach out to us we would not be able to help them. Thank you for your time. ********************************** or ************. We look forward to your email or call.Review fromBrookelyn W
Date: 04/26/2025
1 starOver $40 to park for 2 hours. That is highway robbery. The lot is very small. The parking attendant was yelling and cussing at someone leaving. I literally will go out of my way to make sure I never use this company's parking lots ever again, even if I have to drive way further or even pay more. What really ****** us off was the fact that they advertise $36 for 2 hours and then $9 per every additional hour. Yet there's NO OPTION TO ADD ANOTHER HOUR when extending the parking. We almost had to pay another $40 for another 2 hours - we left. Drove 2 hours to go to beach to only be there for 2 hours since this business bends you over for parking. They're not even close enough the beach to charge what they do. It was literally a ***** minute walk to the beach still.Review fromPatrick O
Date: 04/12/2025
1 starPatrick O
Date: 04/12/2025
Leeches. I paid upfront for two hours, assuming that if I stayed longer it would either be charged automatically or I would pay the difference as I was leaving. Nowhere on the lot did it state differently. I came back after 2 hours 45 minutes to a $63 ticket. Companies like this are why the Better Business Bureau exists. I guess technically they provide a good or service, but barely. Mostly they just rip people off. I assume they know that they are scum, but as long as they're making money they probably don't care. *** em.UPP Global, LLC
Date: 04/15/2025
Hello, thank you for reaching out and letting us know your concerns. Please send us an email to ********************************** with the following information. Your notice number, the state you got the notice in and as well as your proof of payment. We will have a look and see how we can help you. If you like to call us our number is ************. We really look forward hearing from you. Have a great day.
UPP Support
Review fromHeidi G
Date: 03/09/2025
1 starHeidi G
Date: 03/09/2025
I parked in a parking spot in the old port, managed by this company. I paid the parking fee which was a steep $22.30. The only reason I parked there is because I was taking my elderly mother out for dinner, it was raining and I could not find a spot closer to the restaurant. I asked for a receipt to be texted to me and entered my phone number to receive this text. I never received the text and thus was unaware what time I was supposed to return in order to not incur more.cost. When I returned to the car, a little after two hours of parking, I had a ticket asking me to pay another $63. These parking fees are absolutely excessive and unfair.UPP Global, LLC
Date: 06/19/2025
Thank you for reaching out to us. We kindly ask if you could confirm whether you emailed us at ********************************** requesting assistance. Upon checking our system, we were unable to locate any email from you regarding this matter.
Please feel free to reach out to us at the email above so we can look into this further and provide the help you need. Thank you,
UPP SupportReview fromAnthony L
Date: 12/09/2024
1 starAnthony L
Date: 12/09/2024
I parked in a parking lot in downtown ********** managed by this company. They had signs out making it look like a legitimate public parking option, and even had the usual paid parking kiosk, and an option to pay online. But unlike the other parking options in **********, that charge a reasonable price to park. This lot required a minimum of 2 hours, and charged $10 an hour (minimim $20 in a city where the average price to park is $3-$5/hr). The lot was completely empty, and I had a time crunch so I left my car there. Within 15 minutes I had received a citation from this private company. While I acknowledge that I was parked on private property, and I fully intend to cover my obligated cost, these practices seem predatory. The multiple signs guiding a consumer to a vastly overpriced lot, that is not being used, seem to imply the intent is to catch those in a hurry, or not payimg attention and then to price ***** them. Consumers should avoid lots managed by UPP Vermont, and should be aware of their predatory practices when following signs indicating public parking.UPP Global, LLC
Date: 12/10/2024
Thank you for reaching out. We appreciate the opportunity to address your concerns.
We would like to clarify that the signage in the lot clearly indicates that it is privately managed. While it is true that there are signs stating public parking is allowed, they also specify that payment is required at all times. Our meters display the applicable parking rates, and at any point, a ****** has the option to cancel their transaction before hitting the confirmation button.
Additionally, you mentioned that you were aware you were parked on private property. If this is the case, you would have seen the signs outlining the payment requirement. Our pricing is transparent, and we ensure that all costs are clearly listed on the parking meters. There is nothing predatory about our rates.
Lastly, we would like to note that comparing our private parking rates to those of the city is not an accurate comparison, as our primary business is parking, and this differs from city-operated facilities.
Thank you again for your message. If you have any further questions, feel free to reach out.Review fromJudith W
Date: 10/01/2024
1 starJudith W
Date: 10/01/2024
I didn't realize that it was private parking. If there were signs, they were not visible. The ticket was for $43, which is more than reasonable for parking over an hour. The best part was a threat that if it wasn't paid within a month the fine would double!UPP Global, LLC
Date: 06/19/2025
Thank you so much for reaching out and sharing your concerns with us.
Please note that all of our lots are clearly marked with signage indicating they are privately managed, and that payment is required at all times. If a ****** receives a notice, they are always welcome to contact ****'re more than happy to assist.
We understand that mistakes can happen, and were here to help in any way we can.
Thank you,
UPP SupportReview fromMarion B
Date: 07/31/2024
1 starMarion B
Date: 07/31/2024
Do not park in the lot behind ********* on **************. The machine to pay said 2hr= $8. When I paid it charged me $17.60. How is this legal? And when I came back the machine I paid into was gone. Less than 2 hours later.UPP Global, LLC
Date: 07/31/2024
Hello, we would like to point out you may of mis read the machine. It's a 2 hr min, meaning you would have to purchase 2 hours of parking at 8per hr plus the admin fee totals *****. We hope this helps you out and thank you for reaching out.
UPP Support
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