Reviews

This profile includes reviews for Covetrus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Covetrus has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Covetrus

  7 Custom House St Ste 5 Portland, ME 04101-4755

  
• 

  Covetrus

  400 Metro Pl N Dublin, OH 43017-3378

• 

  Vets First Choice

  2409 Peppermill Dr # K Glen Burnie, MD 21061

• 

  Covetrus

  5013 S 110th St Omaha, NE 68137-2376

Review Details

• Review fromLisa M

  Date: 05/24/2024

  1 star

  Lisa M

  Date: 05/24/2024

  Their very bad you try to get hold of them when you finally do and request for them to cancel an order and they tell you they did you explain you dont want auto ship they tell you dont worry we took care of it then you find out their pulling money out for the food that you canceled for get to Autoship doesnt allow you to
  

  Covetrus

  Date: 05/29/2024

  Hello, 

  I am sorry to hear about your experience. Per your request, your autoship for the Royal Canin Food has been cancelled. If you would ever like to reinstate it, you may do so by placing another order. If you have any further questions, please feel free to give us a call back at ************. Thank you. 

• Review fromSuzanne D

  Date: 05/06/2024

  1 star

  Suzanne D

  Date: 05/06/2024

  If I could leave less than one star rating for Covetrus, I would. Covetrus is horrible with deplorable service. This is an years long ongoing issue of no service, and constant pushing to refill prescriptions that have just been refilled, including prescriptions for controlled substances. They clearly don't care about customers or animals, only their bottom line. My vet sent in 2 prescriptions to be compounded for my cat 48 hours ago. I got no notice or bill from Covetrus, and when I attempted to call them, couldn't get anyone, only a message saying that call delay times were over 10 minutes and I would get a callback. An hour and a half later I left and went to my vet (before they closed) to get pills and arrange to have the other prescription transferred to another compounding pharmacy. Six months ago I attempted to get a drug compounded, and it took it almost two weeks to finally get someone at Covetrus to answer the phone, only to be told they didn't have the drug they advertised. I tried online chat, only to be told they didn't have anyone to chat with. The real shame is that Covetrus bought and ruined Roadrunner which was a much better pharmacy and easier to use. Even when Covetrus responds to a prescription, they want you to use the computer to complete the order. Even with their help, I have never been able to open my account on the computer. After these experiences I will NEVER use Covetrus again!
  

  Covetrus

  Date: 05/09/2024

  Hello, 

  
  I am very sorry to hear about your experience with our company. We understand how important these medications are to the wellbeing of our pets and strive to ensure these medications are processed promptly. Our system is set up to send refill reminders for your prescriptions. Sometimes, those reminders don't completely match up with when the medication is needed. These reminders can be turned off under "prescriptions" on your account. If you are unable to access your account, we would be a happy to assist with this. 
  
  After reviewing your account, I show that your veterinarian put prescriptions on file for four different compounded medications. Unfortunately, by putting prescriptions on file, that does not automatically place an order. However, you can request orders for these prescriptions by calling us directly. I do apologize for any confusion this has caused.

  
  Additionally, I apologize for the trouble you had in contacting customer service. We recently went through a system upgrade and with that, were seeing a higher call volume. That has now been completed so we are hopeful that our call volume will start to decrease, and that we will be able to assist via our chat feature soon. 

  
  Thank you for your understanding and patience. We value your feedback and are committed to improving our service. If you have any further questions or concerns, please feel free to give us a call at ************ and we would be happy to assist. 

• Review fromRosalind C

  Date: 03/08/2024

  1 star

  Rosalind C

  Date: 03/08/2024

  Don't use this pharmacy. They are horrible. Never received medicine or refund.
  

  Covetrus

  Date: 03/13/2024

  Hello, 

  I'm truly sorry to learn about the inconvenience you've experienced with your recent order. Upon investigation, it appears that the delay was caused by severe weather conditions impacting the shipment. In response, we promptly reshipped your order to ensure you received it, with no additional charge. According to our records, the replacement order was successfully delivered to your front door on Monday, March 4th.

  
  Unfortunately, the original order's credit card charge was disputed, and this prevented us from processing a refund for the original order. We apologize for any inconvenience.

  
  If you have any further questions or require assistance, please don't hesitate to reach out to our customer service team at ************.

• Review fromTomas A

  Date: 02/27/2024

  1 star
  Terrible and expensive service. *** told the vet who pushed this pharmacy on me. I needed a medicine for my dog urgently and the vet didnt have it and recommended I ordered it from Covetrus. I ordered the medicine and asked (and paid $$) for expedited 1-day delivery. That was Friday (Feb 23) and its Tuesday (Feb 27) and Im still waiting. When I go to the *** site it says that itll post a delivery date when its available. This was supposed to be 1-day delivery. DONT DO BUSINESS WITH THESE PEOPLE.

• Review fromEd T

  Date: 02/14/2024

  1 star

  Ed T

  Date: 02/14/2024

  First time order. LAST time order! OMG. After I order online on a Tuesday, I get a email message Friday after business hours that they are out of stock. And the wording pretty much says the drug "may" be in the following week. Then add another 3-5 days for the order so were looking at two weeks. BUT I ordered TWO drugs for my dog. So one is out of stock. Do they send the other drug that is not out of stock? NOPE! Lucky for me the vet office was open Saturday. She got me a prescription at *********'s. So I pick that up. I call on Monday to cancel the order for the one drug since its out of stock. Not once do they tell me they are cancelling the second drug that supposably was in stock but who knows. Here is the bigger issue. This is a First time prescription for my 8.5 yr old Great **** with a heart problem. ***'s only live 7-9 yrs. Gee lets just wait on the medicine for 2 weeks or so and not give a Sh**. Find out from your VET if the drug for your dog is also something used for humans. If so you can go to a regular pharmacy and NOT have to do business with a place like this. This business is ridiculous! This place should be shut down.
  

  Covetrus

  Date: 02/16/2024

  Hello, 

  
  I apologize for the experience that you encountered with receiving your Great ****** medication in a timely manner. After reviewing your account, before the order was sent to the pharmacy for fulfillment, we did have to verify the dosing instructions with your vet clinic. That was completed on February 7th. At that time, we were notified that the item was out of stock. Unfortunately, it is a manual process to notify pet owners of out of stock issues, and we were not able to reach out until February 9th regarding the out of stock medication. We understand the importance of getting medication in a timely manner and we are actively working on a more acceptable work flow to ensure pet owners are notified more efficiently. 

  
  With regard to the second medication that was on the order. With our current system, unfortunately, if one item is held up for any reason, the whole order is held. We do not have a way to send the rest of the order, unless we cancel and replace with two separate orders. Fortunately, we are working on a new backend system coming in the near future, that will allow the capability of shipping the unaffected item without having to cancel and replace the order.
  Due to the inconvenience, if you do choose to order through us again in the future, I would be happy to put a note on your account for free next day shipping and a 10% courtesy discount. You would just need to call customer service to place the order to get the free shipping and discount applied. 

  
  Thank you for taking the time to leave this valuable feedback. If you do have any further questions or concerns, please feel free to reach us at ************. Thank you. 

• Review fromAnna H

  Date: 02/05/2024

  1 star

  Anna H

  Date: 02/05/2024

  Ordered Royal Canin Gastrointestinal dry dog food for my dog. Cost over $100. The food arrived spoiled and uneditable. Went to the website to request a refund. Can't get a refund over the chat tool and they tell you to call their support line. Waited on hold for 30+ minutes on support with still no answer.
  

  Covetrus

  Date: 02/07/2024

  Hi ****, 

  I sincerely apologize for the unfortunate experience you had with receiving spoiled dog food and the challenges you faced in reaching our customer service. We understand the importance of your concerns and are committed to resolving this matter promptly.

  
  While we are currently experiencing a higher call volume, please rest assured that our team is working diligently to manage and respond to all inquiries. To expedite a resolution for you, I have instructed a dedicated representative to reach out to you today. They will gather more information about your situation and work with you to find a satisfactory solution.

  
  Thank you for bringing this to our attention, and we appreciate your patience as we work towards resolving the issue.

• Review fromAngelika T

  Date: 01/29/2024

  1 star

  Angelika T

  Date: 01/29/2024

  Worst customer service EVER!!! Very unprofessional Thank you for weather report.
  

  Covetrus

  Date: 01/30/2024

  Hi ********, 

  I am sorry to hear about your experience with contacting our company. After reviewing the interactions you had with our representatives, you were routed to the incorrect department and it appears as though you were never successfully transferred to the correct department. I will have a representative reach out to ensure your questions are answered. If you would also like to give us a call, our phone number is ************. Thank you. 

• Review fromSYLVIA G

  Date: 01/23/2024

  1 star
  Hello - I have been a long time customer of *************************** cat is a patient at **************************, *******, ** *****. I am very upset. I was surprised because this has never happened before. In the past after I would place an order - I would always receive it within 2-3 days - never any problems. Not so now.My auto ship order was placed on January 10, 2023. Four days later I did not see any updates on my order so I called Covetrus customer service. I had to wait for a call back & that has never happened before either - used to get right through to someone. Anyway, the agent said that they were delayed because of the weather & that it would be shipped very soon. The next day - January 15, 2023 I finally got a ***** tracking number. But the next day Jan 16, ***** said they had a problem with the package - it was "undeliverable". ***** put out a search for it -but on Jan 18 ***** closed the case because they told me they sent the package back to Covetrus. So I had to call Covetrus again. They looked up the tracking number & told me it looks like it's on it's ******* said 'no, it is not'. Then I had to explain this entire mess...& finally they said they would re-order it for me - which they did on Jan 18. It is now January 23, 2023, I looked up this 2nd order & STILL no movement on it - 5 days & STILL no tracking number! I don't think I'll ever get my order! My cat needs this food as he has digestive problems. I am a senior citizen with my own health ************ need this product delivered to my door. I need to have this resolved.

• Review fromAnita B

  Date: 01/22/2024

  1 star

  Anita B

  Date: 01/22/2024

  Horrible! No answering the phone no food or meds and I paid for them!!
  

  Covetrus

  Date: 01/23/2024

  Hello, 

  Thank you for your feedback and I am sorry to hear you haven't received your items yet. After reviewing your account, I show all but one order has shipped out. I will have a representative reach out to discuss your orders with you. If you have any further questions, please feel free to discuss with the representative. Thank you. 

• Review fromKris H

  Date: 01/21/2024

  1 star

  Kris H

  Date: 01/21/2024

  The worst customer service I've ever had. They don't answer their phone. They offer online chat but each time I tried to use it (10 times), I'm told there is no one available. They do not respond to the contact us message system. Auto Ship is a joke. They take way too long to fill orders, without even updating you on anything. They do not answer emails. They sent us the wrong dog food and it was incredibly frustrating to try and find someone that would fix their mistake. DO NOT USE COVETRUS. They do not care about you or your pet. You are better off staying local.
  

  Covetrus

  Date: 01/23/2024

  Hello, I am very sorry to hear about the experience you have had with our company. As we are a pharmacy we do understand the importance of getting products to pet owners as efficiently as possible. We appreciate your patience as we work as quickly as we can through our high call and email volumes. Thank you for your feedback regarding chat. We understand the frustrations it has caused, and are actively working toward a better customer experience. 
  
  After reviewing your account, I show that you have ordered a ****** Prescription Diet on our autoship program. We have a unique partnership with our diet manufacturers. Once a diet order is placed, it gets sent directly over to the manufacturer for fulfillment and they do let us know if there are any issues with the order. Currently, our diet manufacturers are taking anywhere from **** business days to fill orders. I do show that we were able to rectify the situation of receiving the incorrect food by processing a no charge reship and according to tracking, it is set to be delivered tomorrow by 7 PM. You should have received an email with the tracking information. 
  
  Thank you for the valuable feedback. If you do have any further questions or concerns, please feel free to reach out via phone or email and we will get back to you as quickly as possible. Thank you.