Reviews

This profile includes reviews for Covetrus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Covetrus has 4 locations, listed below.

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  Covetrus

  7 Custom House St Ste 5 Portland, ME 04101-4755

  
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  Covetrus

  400 Metro Pl N Dublin, OH 43017-3378

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  Vets First Choice

  2409 Peppermill Dr # K Glen Burnie, MD 21061

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  Covetrus

  5013 S 110th St Omaha, NE 68137-2376

Review Details

• Review fromElizabeth L

  Date: 12/02/2023

  1 star
  Covertus charges over 10x the price of phenobarbital, which is an extreme ******************* up, to the point where they are price gouging the consumer. I was unaware of this markup until I took it upon myself to research and shop around. While I paid $150 for the prescription through Covertus, my local pharmacy offered the same drug at less than $15 total. I think its unacceptable to charge such a high margin for life saving medication, and that there is no transparency for the consumer as to how much more they are paying to Covertus for no apparent reason. When I reached out to customer service, there was no satisfactory response for the extremely high price of the medication. Shop around and do not buy here.

• Review fromScott D

  Date: 12/01/2023

  1 star
  Run as fast as you can to Chewy, Amazon, or any place that can fulfill a prescription order for your pet. Our vet recommended a prescription cat food for my aged and sick cat. Website to this joke of a company stated shipping in 3-5 days and wed receive an e-mail when shippedheres the story;??* day 4we called as we didnt not receive the food. Automated voice saying high volume and wait time4-6 HOURS. We decided to call next morning. ?* day 5good news we thought because the automated response was the wait time was ***** minutesprogress yes? Wrong, 3 hours and ******************** queue with a periodic interlude apologizing for the waitnobody ever picked up. ?* while in call queue we decide to use another phone and select the option to not wait in queue and have someone call us backsomehow 25 minutes later, we get a call back. We inform the cs agent that we are still in the queue waiting for the next make believe agent to pick up ?* After the obligatory apologies, we find that our order hadnt been processed yet and would likely ship next Tuesday or Wednesday. Wife asked about the promised 3-5 daysoh! Thats to process the order and another 3-5 in shipping lead time. My wife informed cs agent that is NOT what the order process states on-line. Offered 20% discount when it ships. Really? 20% discount for dreadful customer service that potentially impacts the life of our pet??* We ordered another batch from Chewy but because we wrongly trusted this firm, we still have to wait for a prescription diet for our ailing cat. ?* sent e-mail to the customer care about the urgency of my order and to let them know of my extreme displeasure in their dysfunctional call center, inept customer service, and deplorable misinformation. This review is my first of many reviews wherever I can get the word out to avoid others putting their pets in danger. ?

• Review fromJeanie M

  Date: 11/29/2023

  1 star

  Jeanie M

  Date: 11/29/2023

  They are horrible. They dont answer their phones. When I do get through it a click and Im disconnected. I places an order with them and I was told ***** sends it out directly. When I called ***** that had no idea what I was talking about and didnt have my order. I tried calling Covetrus back but I cant get through to anyone. Oh and I was charged for this the day they got my order.
  

  Covetrus

  Date: 11/30/2023

  Please accept our sincerest apologies on the difficulty you experienced with contacting our customer service team. We currently do have a high call volume and are working through calls as quickly and efficiently as possible. After reviewing your account, I do show you were able to talk to one of our representatives yesterday, 11/29/2023. I wanted to take the time to explain our partnerships with our diet manufacturers a bit more in depth as they are unique. Once an order gets placed, it gets sent directly to the ********************** for fulfillment. Any questions regarding the diet orders still needs to be routed through our customer service team. When an order gets placed, a "pre-authorization" does show up on bank accounts, however, you will never be hard charged until the order ships out. Thank you for sharing this valuable feedback. We are continuously working on ways to improve this experience for our pet owners.

• Review fromDan C

  Date: 11/27/2023

  1 star

  Dan C

  Date: 11/27/2023

  I have just started using this online pharmacy and its a joke so far . I wouldnt recommend it to anyone. Nothing but problems so far and have to pay to have meds overnighted cause they are incompetent,leaving my dog without her much needed meds.
  

  Covetrus

  Date: 11/28/2023

  Hello,

  
  I'm sorry to hear about the challenges you've faced with our online pharmacy. We understand the importance of timely and reliable medication delivery, especially for your pet. After looking into your account, it appears that there was a recent issue with your order on 11/15/23, where a single tablet was ordered, leading the pharmacist to halt the processing to confirm the correctness of the order. I see that you successfully replaced the order with a quantity of 15 on 11/27/23.

  
  To make amends for any inconvenience caused, I'll be issuing a refund of $19.95 for the shipping charge associated with this order. Please expect to see this refund credited to your account within 3-5 business days.

  
  We sincerely apologize for any frustration this may have caused, and we appreciate your understanding. If there's anything else we can assist you with or if you have further concerns, please feel free to let us know.

• Review fromStan P

  Date: 11/07/2023

  1 star

  Stan P

  Date: 11/07/2023

  I have tried calling and emailing to cancel an order that has been backordered for weeks. No response to either.
  

  Covetrus

  Date: 11/08/2023

  Hello,I apologize for the inconvenience you've experienced in reaching a representative. I have successfully located your email and will ensure that a representative contacts you at the earliest convenience. Thank you for sharing your valuable feedback with us.

• Review fromJulie S

  Date: 11/06/2023

  1 star

  Julie S

  Date: 11/06/2023

  I would respond to this company as horrible, would give them a negative review if I could. Recieved a email from my vet and Covetrus regarding a long term medication for my dog on 10/19/23. Sent in a response to this and ordered the meds. I didn't however order the autoship at that time. The shipping was free for orders over $49, I opted for the 3-5 days shipping. They moved extra costs to a "handling fee". After waiting 4 days which wasn't counting weekends, I recieved a tracking number finally which stated the order still had no delivery date. I contacted Covetrus and they stated the meds take 3-5 days to make. ????? After seeing that I informed them their website stated delivery in 3-5 days(not including weekends) This is my first experience with this company. HORRIBLE SERVICE. To contact them you wait for hours on hold, by the way short staff is not excuse. Or you live chat with a computer "Bark Bot", which DOES NOT answer any questions and refers you to customer service line. You have a company and people are paying you large amounts of money for your product they need for the animals. This is so unexceptable and inexcusable.
  

  Covetrus

  Date: 11/07/2023

  *****, We are genuinely sorry to hear about the experience you've had with the delivery of your pet's medication. We understand the importance of timely medication, and we appreciate your feedback. Allow us to provide some clarity regarding the order processing and the fulfillment fee you've mentioned.Order Processing:Your order was placed on Thursday, 10/19/2023, at 4:55 PM. Please note that orders placed after 1 PM EST are processed and shipped on the following business day. More information, including our shipping policy, can be found on our website link.Compounded medications, as it was discussed with one of our representatives and also detailed on our website, *** require 1-2 business days to prepare after receiving veterinarian approval. We initiated processing and shipped your order within 3 business days, which was an additional day due to fulfillment. To compensate for this delay, a 20% courtesy refund was processed and applied back to your payment card.Fulfillment Fee:We recently introduced a fulfillment fee of $0.99 on all orders to offset increased shipping and packaging costs while ensuring we continue to provide value and optimize delivery times.Tracking Updates:Tracking updates *** experience delays due to high shipping carrier volumes. We have reviewed your tracking, and your order was delivered on 10/28/23, falling within our 3-5 business day guaranteed delivery.We appreciate your feedback regarding our **************** phone line and bark bot. While we are actively working on reducing call wait times, you can also contact us through the "Contact Us" form on our website for a quicker response.Your feedback is valuable to us, and we are here to assist you. If you have any further questions or concerns, please don't hesitate to reach out through the "Contact Us" page on our website, and we will respond promptly.Thank you for using Covetrus for your pet's medication needs.

• Review fromTanya E

  Date: 10/31/2023

  1 star

  Tanya E

  Date: 10/31/2023

  This is by far the worst company I've ever had to deal with in ordering pet food. I cancelled my autoship and they still charged me for another bag. This is a prescription dog food so it's not cheap. I spent 2 hours on the phone today with no answer.
  

  Covetrus

  Date: 11/03/2023

  I sincerely apologize for the inconvenience and frustration you've experienced with our company. I understand how important it is to ensuOnce I have the necessary information, I will investigate the situation and work to refund the charges for the bag of prescription dog food you did not want. We are committed to providing quality service and ensuring our customers are satisfied with their experience.Again, I apologize for the inconvenience and thank you for bringing this matter to our attention. Your satisfaction is of the utmost importance to us, and we are determined to rectify this situation promptly.re your pet receives the necessary prescription dog food without any billing errors, and I'm truly sorry for any mistakes that have occurred.After reviewing your account, I show that you were able to talk to one of our representatives and are being refunded the entire amount of the order. Pleas allow 3-5 business days to show on your account.I completely understand your frustration with the long wait times on the phone. Our customer service team has been experiencing high call volumes recently, and this has led to longer wait times. Rest assured, we are actively working to improve our customer support services to ensure you receive the assistance you deserve.Thank you for your understanding and patience. We look forward to resolving this issue to your satisfaction.

• Review fromLaurie S

  Date: 10/30/2023

  1 star

  Laurie S

  Date: 10/30/2023

  Horrible customer service in the past month. I always praised this companys customer service, but not anymore. You can no longer get through to a representative despite being on hold for 60 minutes 2 times in the past week. I resorted to ordering our cats methimazole online. I ordered on 10/24. I received an email that the medication was being sent out on 10/28. They sent a tracking number that does not work. I may find another veterinarian if this is my only choice for an online pharmacy. Prior to this past month when I ordered from a Covetrus representative, I had my order within 4-5 business days. Now, it is not even being shipped out until then. This is unacceptable in my opinion.
  

  Covetrus

  Date: 11/02/2023

  Hello,

  I sincerely apologize for the difficulties you've encountered while trying to reach our customer service team. Please be assured that we are working diligently to address every call as swiftly as possible. In case you're unable to reach us by phone, our website offers convenient alternatives such as chat support and an email contact option through the 'Contact Us' page.

  
  Upon reviewing your account, I noticed that your order was placed on 10/24/23 at 10:42 AM. Since this medication is compounded specifically for your pet, it may require a few additional days for processing compared to pre-made items. We successfully shipped your order on 10/28/23, and the tracking information indicates that it was delivered on 11/1/23. Please note that shippers often take up to 24 hours to update their tracking information after picking up the medication from our facility.

  
  Your feedback is incredibly valuable to us, and I will ensure that it's passed along as we continuously strive to enhance our processes. Thank you for your patience and understanding.

• Review fromMagdalena C

  Date: 10/19/2023

  2 stars

  Magdalena C

  Date: 10/19/2023

  Long delays shipping, doesnt honor free shipping promise, customer service *****
  

  Covetrus

  Date: 11/03/2023

  Hi *********,I apologize for any inconveniences you have experienced with our company. After reviewing your account, I found that an order for ****** cat food was placed on 10/19/2023. Our diet food items are shipped directly from the manufacturer to ensure that our customers' pets receive fresh, quality products. Unfortunately, it can take the manufacturers between 5-7 business days to process and ship these orders. We are continually working with our diet manufacturers to streamline the fulfillment process.Regarding free shipping, according to our shipping policy, which you can find here: ************************************************************************************, orders of food products enrolled in the AUTOSHIP program and totaling over $49 qualify for free shipping. Upon reviewing your order, I do not see that this order was placed on our autoship program, which resulted in the $14.95 shipping charge.As for our customer service, please understand that we are working through calls as quickly as possible, but we are currently experiencing a higher call volume. If you are unable to wait for a representative at the moment, there is an option to request a callback. Additionally, we offer alternative modes of communication, such as chat or the "Contact Us" page on our website.We appreciate your valuable feedback and are always looking for ways to improve our service. Thank you for taking the time to share your thoughts.

• Review fromJune B

  Date: 10/16/2023

  1 star

  June B

  Date: 10/16/2023

  Worse than horrible. Took a long time to receive the order AND when it did arrive it was for another customer. Ordered 60 capsules of 10 mg prozac and received 180 tablets of 25 mg zoloft. Go figure. Their quality control is obviously non existent. Then after having to return the item *** they issue a refund and call it good. So where the heck is the correct prescription? Our veterinarian had to put in another order and at this point we are waiting for it to arrive.
  

  Covetrus

  Date: 10/20/2023

  Hello,I'm sorry to hear about the issues you encountered with the delivery of your pet's medication. We are committed to optimizing our fulfillment and delivery processes, and we genuinely appreciate your feedback. After reviewing your account, here's a timeline of the events:1. Your order was placed on 10/5/2023 at 11 AM.2. Your veterinarian clinic approved the order at 2:40 PM on the same day.3. The order was shipped out on 10/9/2023, which was the second full day of fulfillment.4. On 10/13/2023, we received notification that your shipment might be lost in transit. In response, we promptly reached out to you via email to confirm whether you had received the order and did not receive a response.5. The following day, our team noticed that you had placed a new order for the same product, leading to the initiation of the refund process.We greatly appreciate you taking the time to leave this review, as we are continually looking for ways to improve our services. If you have any further questions or concerns, please do not hesitate to contact our customer service team at ************.Thank you for your understanding and patience.