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Business Profile

Telecommunications

Rapid Consulting LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just received the radio a couple of days ago and paid extra for the radio to be set up does not work I been ripped off I think I received it Feb 28th 2024 I should have new something was it right when there was no phone number to call no web site to ask questions only web site is the one to order

    Business Response

    Date: 08/05/2024

    Hello, I am sorry you believe were a scam Were not.  Our phone is ************ and we also have round the clock email support at ********************************* we verified you have already been refunded and this case is now closed. We apologize for any inconvenience or confusion.

  • Initial Complaint

    Date:02/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the 4 pack of radios along with 3 solar chargers and 3 faraday bags all for $ ******. they advertise you can pick up emergency channels and you can't, 2 of the radios won't power on at all. I just want a full refund

    Business Response

    Date: 08/05/2024

    Our phone is ************ and we also have round the clock email support at ********************************* we verified you have already been refunded and this case is now closed. We apologize for any inconvenience or confusion.

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please refund my account: Order #: ******** Date: 2/19/2024 Quantity: 2 Radios Amount: $ ****** Radios were programmed by your company.The radios maximum rang 400 yards.Send a return label

    Business Response

    Date: 08/05/2024

    Our phone is ************ and we also have round the clock email support at ********************************* we verified you have already been refunded and this case is now closed. We apologize for any inconvenience or confusion.

  • Initial Complaint

    Date:02/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I accidentally reset my emergency radio and lost all channels that were programmed and my local channels. As per the website, they will help you get the channels back. It been 3 days no one replied to my email to help me get my radio back to working.

    Customer Answer

    Date: 02/24/2024

    Cancel complaint company replied back

  • Initial Complaint

    Date:02/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 radio's on 12-26-23, and paid $19.00 to have the radio's pre programed for my zip code, but all I get is static or complete silence. There is no phone number on any of the documents for customer service. I would like the **********************'s to operate as advertised or let me return these for a refund. Thanks

    Business Response

    Date: 08/05/2024

    Our phone is ************ and we also have round the clock email support at ********************************* we verified you have already been refunded and this case is now closed. We apologize for any inconvenience or confusion.  We're also able to help you with your radios.

  • Initial Complaint

    Date:01/14/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Emergency Radio advertised that radio can pick up "Police and Fire channels." This is false advertising. Radio's are handheld HAM radio's and are not capable of this feature.

    Business Response

    Date: 08/05/2024

    Hello, I am sorry you believe were a scam Were not.  Our phone is ************ and we also have round the clock email support at ********************************* we verified you have already been refunded and this case is now closed. We apologize for any inconvenience or confusion.

  • Initial Complaint

    Date:01/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $200 scammed from me. This radio was supposed to come preprogrammed.....nothing for a week now.....nothing will come thru. No phone number to speak with sellers for help. They talk a great game then send this garbage radio that does nothing for $200. This company needs to be SHUT DOWN for TAKING ADVANTAGE OF THE PUBLIC. Take the business license and put a STOP to this mess. They have made alot of money off unsuspecting people. This is NOT right.

    Business Response

    Date: 08/05/2024

    Hello, I am sorry you believe were a scam Were not.  Our phone is ************ and we also have round the clock email support at ********************************* we verified you have already been refunded and this case is now closed. We apologize for any inconvenience or confusion.

    Customer Answer

    Date: 08/06/2024

     
    Complaint: 21138310

    I am rejecting this response because:  I have NOT received a refund. How was it verified? Where did you send the refund? And when? Because I haven't received it.  It's been 7 months just to get a reply.  I still stand on the original complaint.  Garbage radios.



    Sincerely,

    ***************************

    Business Response

    Date: 08/23/2024

    *****, the entire $207.95 was refunded via ****** months ago but perhaps it didn't go through.   I just re-sent the refund for $207.95 to you via ****** at *****************

    Customer Answer

    Date: 08/26/2024

    After 6 plus months, I have received a refund of 207.  I just dont trust that they wont reverse the credit later.  I NEVER once received a call or email from the sellers of this product.  They stated that they sent it to ****************...that IS NOT the email on file.  The email is ***************.  Thank you BBB for helping me to get this money back and protecting the public as best you can.  It should not take this much time to get at the very least a response from companies like this. And then, them stating that they sent the refund months ago....no they didnt.  If they did, then why couldnt they return my calls or email me to let me know that they were taking care of the matter?  Again,  I NEVER received ANY response from them until I went to BBB.  ALL communication to and from them has been right here, all documented in this formal complaint.  Sad we, as the public, have to go to these lengths to right a wrong.  But again, Im thankful for the BBBs actions taken to right this wrong.

    Thank you,

    *****************

    ************

  • Initial Complaint

    Date:12/22/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two of these radios after seeing an ad. Upon receiving them, I have no idea how to operate them. There is no one to contact and the email only takes me to an advertisement. No phone number, no contact information. I spent $200. I now have items that are no good to me and I have been scammed out of $200. No way to return, no one to contact for instruction.

    Business Response

    Date: 08/05/2024

    Hello, I am sorry you believe were a scam Were not.  Our phone is ************ and we also have round the clock email support at ********************************* we verified you have already been refunded and this case is now closed. We apologize for any inconvenience or confusion.

  • Initial Complaint

    Date:11/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received my order that cost me about $195; it was delivered to the wrong address and they know this and even showed me proof of this. They refuse to refund my money or send me another package and told me to file a claim with ****

    Business Response

    Date: 08/05/2024

    Our phone is ************ and we also have round the clock email support at ********************************* we verified you have already been refunded and this case is now closed. We apologize for any inconvenience or confusion.

  • Initial Complaint

    Date:10/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These hand radios are very hard to understand and program. I bought five at the cost of $395. I am trying to return them but there is no phone number and when I try to email them there is no email that comes up. All there is is an address in Ada ********* If theres anyway that you can help me out, I would appreciate it. Thank you.

    Business Response

    Date: 08/05/2024

    Our phone is ************ and we also have round the clock email support at ********************************* we verified you have already been refunded and this case is now closed. We apologize for any inconvenience or confusion.

Rapid Consulting LLC is NOT a BBB Accredited Business.

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