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Business Profile

Telecommunications

Rapid Consulting LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got the walkie talkies and they do not work. Have asked for someone to contact me for 2 weeks now, have sent multiple emails. I want my money back.

    Business Response

    Date: 08/05/2024

    I am sorry for any confusion. We're happy to refund our customers in this case.  Our phone is ************ and we also have round the clock email support at ********************************* we verified you have already been refunded and this case is now closed. We apologize for any inconvenience or confusion.  If you have questions, please reach out to us so we can help.

  • Initial Complaint

    Date:06/08/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some two way radios from this company. They got mad at a comment I made in a ************** and blocked me from all means of Communication. They already took the money out of my banking account, but yet I never received the radios or service. I tried calling them several times and ******* ever picks up the phone. I either want what I paid for or a full refund bank to my bank account.

    Business Response

    Date: 08/05/2024

    I am sorry for any confusion. We're happy to refund our customers in this case.  Our phone is ************ and we also have round the clock email support at ********************************* we verified you have already been refunded and this case is now closed. We apologize for any inconvenience or confusion.  If you have questions, please reach out to us so we can help.

  • Initial Complaint

    Date:05/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unable to contact Customer Support to discuss problem/resolution.

    Business Response

    Date: 08/05/2024

    I am sorry for any confusion. We're happy to refund our customers in this case.  Our phone is ************ and we also have round the clock email support at ******************************** We apologize for any inconvenience or confusion.  If you have questions, please reach out to us so we can help.

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business heavily advertises they have nationwide coverage emergency radios with free programming on a 2 radio purchase. When I received them I find out nothing is programmed and now there are restrictions to what it covers where and how and due to their false advertising I will be refunded only a portion of what I paid? 100% wrong. I was mislead and told that was my option. People duped into buying these should be 100% refunded

  • Initial Complaint

    Date:04/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received the product I paid for.

    Business Response

    Date: 08/05/2024

    I am sorry for any confusion. We're happy to refund our customers in this case.  Our phone is ************ and we also have round the clock email support at ********************************* we verified you have already been refunded or received the item and this case is now closed. We apologize for any inconvenience or confusion.  If you have questions, please reach out to us so we can help.

  • Initial Complaint

    Date:04/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My-EMR1 is a handheld ham radio and we purchased 4 of these radios. None of them transmit when using the push to talk function. I have searched the internet trying to find contact information for them or a customer service number, there is no information about this company anywhere. I have read the long list of complaints on BBB and cant believe someone hasnt stopped them from selling defective products. Their website is filled with false claims as Ive come to understand since Ive been spending about 20 days out of the month Ive had these researching this product through various websites about the ham radios. I feel violated and would like to see something done. At minimum a way to contact them. Thank you and hope you can help.

    Business Response

    Date: 08/05/2024

    I am sorry for any confusion. We're happy to refund our customers in this case.  Our phone is ************ and we also have round the clock email support at ********************************* we verified you have already been refunded and this case is now closed. We apologize for any inconvenience or confusion.  If you have questions, please reach out to us so we can help.

    Customer Answer

    Date: 08/10/2024

     
    Complaint: 21617116

    I am rejecting this response because: there has been no refund

    Sincerely,

    **** And *******************

  • Initial Complaint

    Date:04/09/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Advertising says can use up to 2000 miles away. Once purchasing them it says you have to pay for programming. Received in mail but cant do your own programming so I decided to send it back bc its deceptive. Now had to pay restocking fees plus the shipping fee. So out by $50, seriously?

    Business Response

    Date: 08/05/2024

    Our phone is ************ and we also have round the clock email support at ********************************* we verified you have already been refunded and this case is now closed. We apologize for any inconvenience or confusion.  If you have questions, please reach out to us so we can help.

  • Initial Complaint

    Date:04/09/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER ******** I ordered 4 emergency radios from this company. They say they are pre-programmed but they are not. I finally got them and they are not long distance radios and do not have the capabilities aadvertised. I tried to program them as they did not come programmed as promised (or stated on the box) and they do not allow you to program them either. I contacted the company and their answer is ridiculous. I either need to pay for them to program them, buy another cord so I can program them, or send them back and pay for shippping and a restocking fee that slides based on how much programming they think did or did not happen. Their entire operation is fraudulent. I want my money back immediately.

    Business Response

    Date: 07/29/2024

    Hello - I am sorry you're having issues with your radio.  Rest assured, under our 100% moneyback guarantee we're happy to honor that for you.  Please email *********************************** I'll take care of you and ensure you're totally taken care of.  I apologize again for the issue you had - that was an isolated incident.  Our operation is NOT fraudulent in any capacity.  We're a small business in ******** and customer service is our top priority!

  • Initial Complaint

    Date:04/03/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought emergency radios from this company, and they don't work. There is no way to sign into them to make calls.They are internet based, so if the power goes out, you will not be able to use them.When you talk to these people be internet, they just run you around and around again. Thank you, ******

    Business Response

    Date: 08/05/2024

    Our phone is ************ and we also have round the clock email support at ********************************* we verified you have already been refunded and this case is now closed. We apologize for any inconvenience or confusion.  If you have questions, please reach out to us so we can help.

  • Initial Complaint

    Date:03/21/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 radios on Jan 25th which worked great so I ordered 6 more but after 1 week they suddenly both stopped working. I sent an email spoke with I believe ******* and he sent me out 2 new sim cards and I installed them per his instructions. They both still not working. Now I received my other 6 radios and again none of them are working. There email response time is not what they say on there VM It's very difficult to communicate with them. They usually stop responding to my questions after one email. I can't get hold of anyone. I love the radios if they work otherwise please send me a shipping label and a refund. I would be very happy if someone with better communication and would be willing to remove this review if this gets resolved right away.*****

Rapid Consulting LLC is NOT a BBB Accredited Business.

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