Complaints

This profile includes complaints for Nine9's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Nine9 has 56 locations, listed below.

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  Nine9

  106 S. Old Woodward Avenue Suite A Birmingham, MI 48009

  
• 

  One Source Talent

  7777 Leesburg Pike Ste 303 Falls Church, VA 22043-2411

• 

  One Source Talent

  2000 Spring Rd Ste 520 #520 Oak Brook, IL 60523-1850

• 

  Nine9

  350 E Royal Ln Ste 105 Irving, TX 75039-3519

• 

  One Source Talent

  5225 Katy Fwy Ste 200 Houston, TX 77007-2262

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by a company identifying itself as *****, claiming they were seeking talent to fill roles. Based on this representation, I agreed to participate in a Zoom meeting under the impression that it would involve legitimate casting opportunities.Instead, the call lasted approximately 50 minutes and turned out to be a high-pressure sales presentation. Participants were ultimately told that in order to be considered for auditions or casting opportunities, they would need to pay a substantial fee information that was never disclosed upfront. This creates a deceptive and misleading experience, designed to gain trust and extract payment under false ************ addition, during the process, the company collected personal information from me, including Name, address, email, and number . I was not made fully aware of how this information would be used or stored, nor did I consent to it being shared with third parties. This adds to my concern regarding the companys integrity and data privacy practices.I believe these actions are not only unethical, but may also violate consumer protection laws and fair advertising standards.

  

  Business Response

  Date: 06/11/2025

  Thank you for reaching out. The virtual open call that talent are invited to attend is an informative call that goes over not only castings but our services in their entirety. This way there is full transparency on what we offer for interested talent, should they decide to move forward with our services. I apologize that you feel the call was deceptive or misleading as that is not our intention for interested talent.

  
  Regarding personal information, we only provide contact information to clients or castings directors when you are requested or being considered for a project and only after confirming directly with the talent in question for each instance. Your application has been completely removed from our database, so there is no way for us to reach out to you further for our services. Again I apologize that the experience was not what you were looking for. We wish you the best. 

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business will not stop contacting me

  

  Business Response

  Date: 05/09/2025

  Thank you for reaching out regarding your experience with us. We reach out to talent via text after receiving an application that is typically filled out on social media. I don't show we received a response from the texts sent that you were not interested in services, which is why you received multiple texts to see if you were interested in attending a virtual open call. I've removed all of your information from our system so you will not receive any unwanted communication any further. Thank you. 

  Customer Answer

  Date: 05/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ******* *******

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempted a transaction today. Ive read many online reviews of the company and many are claiming it is a scam. I did not give payment information because there is no way a legit talent agency refuses to take commissions and instead opts for a subscription service from their talent. It seems suspicious to say the least and a lot of people are claiming that its impossibly sketchy. Not to mention the fact their ads are on social media websites and they have a no refund policy. To me I feel like this is grounds for a formal investigation into the establishment to save people both time, money, and hopes.

  

  Business Response

  Date: 04/16/2025

  Thank you for providing feedback regarding your virtual call you attended on 4/15 with *******. During the call our office directors outline how our services differ from an agency, notating we do not take commission off of what you make and provide training classes in addition to casting services for the fee paid. We understand this can be confusing as agencies and talent services differ. You can view testimonials on our website from talent that have decided to enroll with us and have found success with our services. Per your request I have removed your contact information and application so you will not be contacted again. If you are ever curious in giving our services a chance and formulating your own opinion, please reach out to me directly at ********************************** Thank you. 

• Initial Complaint

  Date:03/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very grateful for my experience in the entertainment industry and being very familiar with liars, thieves and scammers. There is no way anyone could be searching for any talent of mine and I must pay an upfront fee along with a recurring charge, immediate RED FLAG. Once confirmed with the young lady whom uses her bust up to her chin as bate, rather or not this information was accurate, she responded very rudely and unprofessional with I said that on the zoom meeting lol, RED FLAG NUMBER TWO. A scammer will ALSO show aggression when being challenged. I said thanks, and made my grand exit making me one less victim . However, Be careful everyone. Reading and understanding is fundamental.

  

  Business Response

  Date: 03/21/2025

  Thanks for attending the virtual call with ******* today at at 11am EST. You are correct agencies do not charge a fee. Nine9 is not an agency, we offer a subscription service designed to help models and actors with not just submission opportunities but also training classes that are all included in the fee paid. My apologies you felt the representative confirming the information you inquired about via the Q&A section that was already discussed verbally was rude or unprofessional. Information related to our services is discussed both verbally and in written form so there is no confusion as to what we offer and what talent will receive. Our services are primarily for newer talent, so this wouldn't benefit someone such as yourself with prior experience. Thanks again for your input as it is always helpful for our management team to hear about experiences, positive or negative. We wish you the best in your endeavors. 

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended a webinar where a talent agent (*******) states they will be casting us (those in the webinar) starting today for roles in major productions. By the end of the webinar it came up that you need to join and onboard with them in order for that to happen. (Why I didnt see that as a major red flag - is beyond me). I onboarded and put my credit information in - the page I was on said it would be ***** a month or something close like that - when I saw my charges and receipt it said ***** paid and that my monthly bill will start on March 13 for the monthly charge. Although confused to that charge, I went onto my email (like the webinar said to) to get my ID and password to sign into my personal account that ********************** says they created just for me and start to enter the info that ******* (the talent person) said I needed to enter in order to start the casting process for either stranger things - final season, ***** ***** movie, ******* scream 7, or a new ******* series. Wellthats not the case at all. None of those listings were anywhere to be found or even close. This was basically just a scam to get people to pay the ***** and to continue on thinking that they are going to be casted for jobs. When I questioned someone they just sent me to another person. ***** on this company. I have requested my money back as they do NOT provide the services they say they do in these scaminars. Shame shame shame to do this to people.

  

  Business Response

  Date: 03/03/2025

  Thank you for your feedback after attending the virtual open call with *******. I show that after signing up you corresponded with ***** and **** in our talent services department and expressed your concerns. ***** let you know to uploaded photos to your talent account so we can submit and match you with casting opportunities but I am not showing that was finished. I do see you spoke with **** referencing your desire to cancel and be refunded. I show the refund of $99 was processed and should post to your financial account within 1-3 business days. If you are ever curious about giving the services another try, please email me directly at ********************************* and I would love to assist. Thank you and take care.

  Customer Answer

  Date: 03/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***** ******

• Initial Complaint

  Date:02/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a scam business they ask for money to cast you no real casting agency is going to make you pay to cast you.

  

  Business Response

  Date: 02/27/2025

  Thank you for your feedback. We are not an agency and do not market ourselves or operate as such. The fee talent pay is for access to casting calls and training courses taught by industry professionals. All of our services are thoroughly explained in the virtual open call it looks like you scheduled initially, rescheduled, and then canceled. If you are every curious about seeing what our services entail, please email me directly at ********************************* Thank you.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 3 nine9 Reached out After interest was shown in an acting opportunity. They led my son to think they could help him in order to move forward with the process. They proceeded to take $99 from his account. We called the bank and had the company blocked from anymore transactions but now my son is out of money & away at college.

  

  Business Response

  Date: 02/04/2025

  Nine9 is an accredited business with the BBB and has been for several years. As referenced on homepage, they do not offer accreditation to business that are deemed fraudulent. All talent that attend a virtual open call are provided a breakdown of what our company does, both verbally and in written form. Interested talent are encouraged to fill out the sign up form provided to talent should they choose to take part in our services. 

  We are aware that upon sign up the services might not be what some talent are looking for and do make exceptions to our refund policy should talent decide the services are not right for them. If he has not already please have your son (the account holder) reach out to me at ********************************* or the ********************************** team to get his service canceled and we will be happy to issue a refund provided there has not been a dispute initiated as we will have to deal with your bank directly. Thank you. 

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent text regarding a casting call for several shows ******* a ***** ***** series, Scream 7 and new ****** are still casting so can you attend a Virtual Open Call with us tomorrow at 11am, 1pm or 5pm ET?It turned out to be a sales presentation. This company is a scam.

  

  Business Response

  Date: 02/01/2025

  Hi *******. Thank you for your feedback on the virtual open call you attended on January 30th. The open call provides information related to what our services offer aspiring models and actors. I show that you decided to make the purchase as well as included photos and your measurements for casting submission. Nine9 is not a scam and has been in business for over 20 years, as well as is an accredited business with the BBB. Your account has been canceled and refund issued per your request. If you are every curious about experiencing our services for yourself and forming your own opinion based off of the service you receive, please email me directly at ********************************* Thank you. 

• Initial Complaint

  Date:01/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a scam casting company with a monthly/annual fee that shouldn't be allowed to operate.

  

  Business Response

  Date: 02/01/2025

  Thank you for your feedback regarding your recent interactions with our appointment setting team. I show you had stated that you attended a virtual call in December, but your application was not marked. My apologies you received additional requests to attend. Please note we are not an agency as you noted in your texts with our team and do not operate as such.

  I've noted your application so you are not contacted any further for upcoming appointments as you have already attended. 

  If you are ever curious to experience what we have to offer and formulate your own opinion of our  services, please reach out again. Have a great day and weekend. 

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue is about their misleading emails and ads. I saw an ad that misled me into thinking i was attending a virtual open call for extras for ******* When you sign up for this company's services, you think that they want to meet you for a virtual open call and the email they send you after you sign up says his virtual event takes ***** of your time. When you log into this virtual open call they keep you on for a really long time by telling you about people they have casted (may or may not be true since they dont name names except for big shows like Stranger Things, ******* Scream 7, etc.) and the intro of the woman on the screen tells you about her background, then background of the company, etc. however they don't tell you upfront that what you signed up for is not casting you anywhere at all, they carefully name it an open call to try to tiptoe around the fact that they are selling you a monthly service and they say that once they end the Zoom call that you won't have another opportunity to sign up with them so they do try to rush you into signing up with them. I almost did, until I looked online and found their BBB profile with lots of complaints about this company. I uploaded the first email they sent to me so you can see for yourself.

  

  Business Response

  Date: 01/31/2025

  Thank you for attending the virtual call with our office director on 1/22. My apologies that you feel the call was not what you were excepting and took more time than was quoted. The Virtual open call is meant to be an informative call for interested models and actors to see what type of company Nine9 is with an explanation and breakdown of our services. We understand the service is not a fit for everyone and encourage each person to pursue an avenue that is best for them. If you are every curious about seeing what our services are like, please email me directly at ********************************* Thank you.