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Business Profile

Custom Knives

Hyper Blades

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Knives.

Complaints

This profile includes complaints for Hyper Blades's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hyper Blades has 2 locations, listed below.

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    Customer Complaints Summary

    • 30 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/18/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 27th my order was confirmed to buy a knife though Hyper Blades. They sent out the tracking information just as they said they would the knife arrived, and it was not the knife that is pictured on my order form. The knife on my order form was a blue handle with a blue blade. The knife I received was not the knife that was ordered. I have contacted the company multiple times through their website where you can contact them to no avail nobody called me. No one has even emailed me to let me know what the return policy is I have sent numerous emails to the company and nothing has been communicated back to me along with the communication. I have been sending. I have sent my phone number multiple times for somebody call me because it is easier to talk over the phone then send something through text or email. I just need a company to call meso we can talk and we can work this Out. Thank you for your time.

    • Initial Complaint

      Date:03/10/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a knife from Hyperblades and never received it. Ive tried emailing them multiple times with no response. Id like the product that I was charged for or a refund.

    • Initial Complaint

      Date:01/11/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 12, 2024 I bought four different knives VILLAIN X7 ***** DEATH SPIKES $15.09 8" TACTICAL KARAMBIT $15.00 HDX2 $15.00 Total= ***** I never received my order, and I have reached out to the company through every single social media platform and email platform and no one has even bothered to respond

    • Initial Complaint

      Date:12/06/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered knives from this company on April *******. Never received my knives. Company will not return emails. Phone number has been disconnected, ******* does nothing to help get you money back. Im out of product I paid 84 dollars for and cant reach the company through email or phone. Live out of state so cant go to their biz.

    • Initial Complaint

      Date:11/13/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 2 outstanding orders.They have not shipped nor do they return emails Please respond, I have 2 outstanding orders.1) order # ***** $90.00. 5/9/24 2) order conformation # XX5WQP77 $149.98. 6/2/24 TOTAL OF $ ******

    • Initial Complaint

      Date:10/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order a knife from this company May 18th, 2024 and never received it or a refund. No contact from the business.I ordered 3 knives from this company October 8th, 2024 and never received it or a refund. No contact from the business. Ive reached out via ********, Instagram, and email and have not heard back from this business.I want my orders or a refund this is ridiculous.

    • Initial Complaint

      Date:10/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 10/2024 i purchased my first knives and received a receipt of purchased. on July 24/2024 purchased a second knives and received of purchase. as of today 10/16/2024 i have not received neither of the purchases and the funds have been taken for my checking account.

    • Initial Complaint

      Date:09/10/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered several items from this company back in April 2024. The company did not ship the items and did not respond to any emails sent to them reguarding the order i ********* this point, I am just looking for a refund for the order.

    • Initial Complaint

      Date:08/24/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order on July 27 from this company. After placing my order of *****, Just like many other complaints here. No contact was given from seller. No confirmation, no receipt, or no tracking. This really seems to be a scam. I hope these messages are read before more purchases are made from this company. You will lose your money.

    • Initial Complaint

      Date:08/15/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed the order over a month ago. They took the money immediately and I have not received my product. I have reached out to them 3 times through email as they do not have a phone number. I'd like my item or an immediate refund.

    Hyper Blades is NOT a BBB Accredited Business.

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