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Business Profile

Custom Knives

Hyper Blades

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Knives.

Complaints

This profile includes complaints for Hyper Blades's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hyper Blades has 2 locations, listed below.

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    Customer Complaints Summary

    • 30 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/26/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two Knives from them on 5/10/2024 its now been almost 3 weeks with no shipping confirmation or any information about my order. They havent replied to any of my emails asking about when the order my be shipped. Im so frustrated with this. And then looking up the company on ****** this page popped up and started reading about all these other people that have the same problem! So discouraging after spending $100+ I would really like my product and a full refund or at least a refund. Order #*****

    • Initial Complaint

      Date:05/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from there website order number ***** they claim to be a veteran owned company there phone number is a cell phone that has mailbox full and goes straight to voicemail I've emailed you them seven times after finding comments on your page and there social media pages that they take people's money and you never receive the item the website say 3-7 days it's been weeks with no reply also claiming to a veteran to gain money or fame is stolen valor which is a felony . As a combat veteran I can't believe there w veteran bases company to be ripping people off like this so besides taking are money there committing a felony of this company is a scam by claiming it's veteran owned and operated please look into this as the money isn't the most it's the point there scamming people using the fact saying there veteran owned to gain people's trust which is disgusting thank you and look forward to hearing back

    • Initial Complaint

      Date:01/26/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Knife. I have the receipt. It's way past the promised 3 to 7 days for shipping. I emailed. Left voice mails. And also sent a message on the form in the website. I also found out on my own , that the knife I ordered, ******* x7 is now sold out. As I said. I haven't received and response to my emails or voice mails. This is simply bad business practices. I need someone from there business to call me or email me asap. I have a bad feeling about this and believe they ripped me off and took my money. With no intention to ship my knife Order number *****

    • Initial Complaint

      Date:01/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company on 12/17/2023, order#*****. One of the items Villain X7, which is an OTF knife, was delivered and isnt operable. The knife was purchased for $49.99. *** made over 10 attempts to contact this company through email, social media, and by phone. The company refuses to respond. I would like a replacement product or a full refund. This company has numerous reviews addressing the same complaints. They should be held accountable for this type of service.

    • Initial Complaint

      Date:06/30/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a money clip/automatic knife. It worked fine for a week, now it constantly misfires and will no longer engage correctly. Clicked the tab on their website to fix problem and received no response. Waited a couple days, sent another email, then another. They don't respond. They do, however, have a ******** page where I know they saw my comment. I asked if they had a phone number I could contact since they didn't respond to my emails. I responded to another person's complaint on FB. They removed both of my comments and blocked me from seeing their page. Nice way to treat their customers and stand behind their products!

    • Initial Complaint

      Date:04/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 tasers and earned a free knife, received only two tasers, and no free gift. I want a refund for the Tayser that I never received. Sent numerous emails, phone calls and messages through Instagram. No response.

    • Initial Complaint

      Date:03/03/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a knife from this business, order # *****. The knife cost 80$ and it broke right away and this business refuses to respond to my emails or make any attempt to remedy the situation

    • Initial Complaint

      Date:12/03/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order over cyber Monday and it arrived Friday but was missing a blade which is valued over $70. I reached out to the company through the Shopify site, Instagram, and email with pictures of my order, and the order number and list of items purchased to show what was missing. There has been no reply from the company in any of the forms I reached out. I would like a replacement for the missing item, or a refund, but I have yet to hear back from them at all

    • Initial Complaint

      Date:10/13/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/22/21 I placed an order at Hyper Blades under order#*****. I received my order and a few months later one of my knife blades snapped in half while I was cutting a cardboard box with it. I attempted to reach out to customer service through their webpage at least three times and never received a reply. I even called their office number, which has now been taken off of their page, two times and left voicemails. My last attempt at contact was when I messaged the company on their Instagram page. The company advertises a lifetime warranty on their page but I believe theyre not answering me because the product I received broke and they do not want to honor their warranty. I find it strange that there is no listed phone number or email contact availability on their website. I would either like my warranty fulfilled or a refund.

    • Initial Complaint

      Date:09/20/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 31, 2022 I ordered two knives from this company (order #*****). I paid and have a receipt indicating my payment method. Shipping indicated it would take three to seven days to receive the knives. It has been almost three weeks and I have not heard from the business. I have left them over three emails and have called them leaving at least three voicemails, still not response from the business. All I am trying to figure out was there a problem with payment, are the knives on backorder or whatever the case may be. However, they do not communicate.

    Hyper Blades is NOT a BBB Accredited Business.

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