Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I quit services in June of 2024. They picked up my cart and I was paid up. There services were poor from missed pick *** to going several weeks without a pick up. Months , almost a year later I get a bill for $611.28 for services never rendered. They had me on their books when I was using a different service all together. I want them to stop trying to bill me

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The garbage is not being picked up when scheduled. Today 4/24/2025 the bulk truck passed up houses that had bulk at curb. Somme of which has been there now 3 weeks. Also the gentleman that picking up the items dropped a piece of glass and broke it and let the broken glass in the middle of the street. He said that he doesn't get compost but I showed him none of it was compost. The female driver told him to leave it. This is terrible service.

• Initial Complaint

  Date:03/17/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the 3rd quarter of 2024, I became aware through neighbors and the media that Priority Waste had acquired GFL trash services, soon after I had already paid my trash bill in full for the coming quarter. I received no prior notice from GFL or Priority. Throughout the 3rd quarter, the trash services provided by Priority were extremely poor. This included missed pick *** for weeks in a row, inconsistent pick up of either trash or recycling, recycling being mixed with the trash pick up, and general lack of communication/response. Early in the 4th quarter of 2024, I received a 4th quarter bill from Priority after the date due. At that time, I began the difficult attempt to speak with a ***resentative at Priority. Phone calls went unanswered, were disconnected after a wait, or a callback option was forced after a prolonged period. I also sent communications via my personal email and Prioritys website via both the message and chat options, none of which were ever responded to. I finally did receive a callback from a *** who cancelled my services as requested effective the 4th quarter with no payment owed, as I had moved on to a more reliable trash provider and prior services by Priority had not been consistently rendered up to that point. The *** stated they would send me a confirmation email, which never happened, but that seemed par for the course. I have received no communications from Priority since that point and believed all was set. My current trash provider (******) has always been on time and responds to communications same day. Fast forward to March 2025 and Im now receiving a bill for the upcoming 2nd quarter of 2025. Mind you, I have not used GFL/Priority in almost 6-months. I am at a loss for how to cancel my account and remove ******************** and their messy acquisition from my life. I dont have ample free time to waste with unanswered calls/messages to try and make this happen. Priority needs to make this right.

  Business Response

  Date: 03/27/2025

  Hello,

  We sincerely apologize for any inconvenience this has caused. Your account has been closed, and any outstanding balance has been removed.

  Customer Answer

  Date: 04/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this time.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a statement Invoice From priority 3/13/25 (note: only took over our area end of last year). This is The only second invoice Ive ever received. It states I missed a payment of September 1 of 2024 December 1 of 2024 and most recent March 1 of 2025. I received only the one for March 1 I never received one for September or December. And theyre charging me late fees due to that even though Ive never received invoices. I am now behind on three months of payments due to their lack of sending invoices properly. I am not able to pay the full amount on front due on three Invoices which will continue to give me a late charge. I need the company to make sure I receive no late payment fees, and I can slowly make small increments until paid in full. And I would like September 2024 of $49.50 waived for the lack of consideration and business ethics and inconvenience to me.

  Business Response

  Date: 04/03/2025

  Hello, 

  Thank you for reaching out to us. Our billing cycle remains consistent with your previous trash provider, occurring every three months.

  Though, we do understand your concern regarding your invoice. According to our records, it was mailed to the address on file, as no other delivery method was selected. While we are unable to issue refunds or waive late fees, we want to offer additional ways to access your invoices to avoid any future issues.

  If youd like, we can add your email to your account so you receive invoices electronically in addition to mail. We also have an online portal where you can view invoices as soon as they are issued and make payments conveniently. You can sign up for the portal through our website. 

  Please reach out to us directly if youd like to add your email for electronic invoices or if you need assistance with the online portal.

  We appreciate your business and hope you have a wonderful day.

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23066077
  
  I am rejecting this response because:
  I have my mail scanned by **** delivery system for these kinds of situations. There was never any scanned. 
  and since it is your business the late and first quarter billed can be removed, but just refuse.

  remove the fees.

  
  Sincerely,
  
  ******** ********

  Business Response

  Date: 04/07/2025

  Hello,

  I understand your frustration. However, as previously stated, we are unable to offer any refunds or credits. Our billing cycle and due dates have remained consistent with your previous provider. Invoices are mailed to the address on file unless another delivery method is selected, and we offer multiple ways for customers to access and view their bills to help avoid missed payments.

  To help avoid any similar issues in the future, we offer the option to receive invoices via email and to access them through our online customer portal, where they can be viewed and paid as soon as they are issued.If you would like to take advantage of either option, wed be happy to assistjust reach out to us directly.

  We appreciate your understanding and hope you have a wonderful day. 

  
  

• Initial Complaint

  Date:01/30/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  95 gallon GFL Garbage cart was taken from the street during collection by priority waste and not returned. Priority Waste says we are responsible. Neighbors have video.

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A long Story, full of disappointment and lack of professionalism.The summary: In the summer of 2024 I ordered a new trash bin from the Priority Webpage.After 2 months without having the bin delivered, I called and was told they were running late, I waited another month. In September I called to get the operation cancelled. I was told it would be cancelled and my money returned under my original form of payment, after weeks of that didn't happening I contacted my credit card company and disputed the charge ( ****** usd). On my next billing priority is still charging me for a trash bin that was never delivered. I contacted them several times via phone and with their website. Explained the situation multiple times, to multiple people from their customer service team. They always said they would need to review it with their management. Nothing happened. They keep asking for the money of a product they never delivered. This is FRAUD and Extorsion.

  Business Response

  Date: 01/30/2025

  Hello,

  We apologize for the inconvenience you experienced regarding the refund for your cancelled order. After reviewing your account, we confirmed that a merchant credit card chargeback was issued for the amount of $135.68. This chargeback was consented to due to the non-delivery of the container, allowing the amount to be credited back to your original payment method.

  Your Priority account has also been updated to reflect this cancellation, and all future invoices or statements will no longer show this balance as pending. While we prefer not to upload proof, with your personal information, on this public platform, please feel free to contact us directly at ************** for confirmation. You can also check your Priority Portal account, where the updated information should be reflected.

  Again, we apologize for your experience, please feel free to reach out to us if you have any further questions.

  Customer Answer

  Date: 01/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. 

  While this actions solves the issue, it was bad that It had to be escalated with a BBB complaint. 

  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  **** ******

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Priority Waste regarding their failure to provide adequate service as promised. The issue involves the removal of a shelf placed on my curb for special pickup, which has been neglected for three weeks despite multiple attempts to resolve the matter with the company.The timeline of events is as follows:1. The shelf was placed on the curb prior to my recycling day to ensure it would be collected as part of a special pickup.2. I have contacted Priority Waste four times over the past three weeks to inquire about the pickup, each time being assured that a truck would be sent to resolve the issue.3. These assurances have not been fulfilled, and the shelf remains on my curb.4. As of today, this is my fifth attempt to address this matter, and I have received no resolution or clear explanation from the company.This level of negligence is unacceptable, and I believe it reflects poorly on the reliability and professionalism of Priority Waste. I have also notified the City of Westland about this ongoing issue.I respectfully request that the Better Business Bureau investigate this matter and take appropriate action to hold Priority Waste accountable for their lack of service. I am available to provide any additional information or documentation as needed.Thank you for your attention to this complaint. Please feel free to contact me at ************ or ****************************** for further details.

  Business Response

  Date: 01/30/2025

  Hello,
  We sincerely apologize for the frustrating experience.

  To ensure resolution, we sent a truck to your address this week to confirm that the shelf has been picked up and is no longer on your curb. If this information is incorrect, please let us know, and I will personally arrange for one of my associates to retrieve it immediately.

  Once again, we apologize for your experience and appreciate the opportunity to better serve you moving forward.

  Customer Answer

  Date: 01/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ****** ******

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The nature of the dispute is repeated unprofessionalism, incompetence, and horrendous service. See below for examples:Examples 1 and 2:I received a ticket number(#**) months ago regarding two containers (trash & recycle) being delivered, because I never received any at my location. I called multiple times regarding the order that was placed for the two containers, yet still I never received either ************ addition to calling and emailing, I sent a letter to the CEO, **** *******, via snail mail; neither Mr. ******* nor anyone from the office, bothered or had the decency to, respond to the letter about the very poor customer service. Once when I called in the morning of July 2024, the associate (I do not know her name), basically hung the phone up on me. Example 3:On more than one occasion, the containers have not been picked up for the entire week. This issue happened recently, during the week of December 16th 2024, (on ***************** in *******, **). When the City of Inkster switched to Priority Waste, the customer service plummeted from the start.

  Business Response

  Date: 12/31/2024

  Hello, 

  Thank you for bringing this matter to our attention. Unfortunately, we were unable to locate your account information based on the details provided in your complaint.
  

  To assist you further, please provide either your address or your Priority Waste account number so we can investigate the status of the container delivery and report the missed stop.
  

  Alternatively, you can reach us directly by phone at ************. Sharing this information with us will allow us to address your concerns more efficiently.
  

  Customer Answer

  Date: 01/03/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  There are numerous reasons why the company's response is insufficient and unacceptable. Firstly, I was given a ticket number (#**, see attachment for details), based on the issue with the botched container delivery. The company claims there is no record of this. Secondly, I reached out to Priority Waste via phone and email multiple times and received horrendous customer Service on this matter; yet this business did not acknowledge nor did they show any accountability for their incompetence. Thirdly, I sent a document via snail mail to **** *******, the CEO of Priority Waste, because the customer service was so poor; neither **** ******* or anyone from the office bothered to respond. Furthermore, this complaint requested some form of compensation. However, in the company's response there is no mention or consideration for compensation, even though Priority Waste has failed to operate professionally and adequately repeatedly. I attached the document referenced in my latest response to Priority Waste.  In addition, the company in question did not address the fact, that our containers were not picked up for an entire week on multiple occasions. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:12/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 2 December 2024 Amount Charged to my Credit Card: $283.57 What the business committed to provide me: Nothing I had no outstanding invoice owed to this company and no services/product were purchased. They used my credit card on file to charge this amount ($283.57) without consent or entitlement to the money.Whether or not the business has tried to resolve the problem: *** submitted a request for them to contact me using their online portal, and have made several (10+) attempts to call them. Their phone number is no longer working and doesnt allow me to call through.

  Business Response

  Date: 12/20/2024

  Hello,

  A refund was issued to you on December 3, 2024, for the amount that was charged on December 2, 2024. If you have any additional questions or concerns. please feel free to contact us directly at **************. 

  
  

• Initial Complaint

  Date:11/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My refuse pickup was through GFL and Priority Waste assumed the service in July 2024. I had prepaid for July through end of September 13 rubbish and 7 recycle pickups. Priority Waste only picked up one time in the first month and when I tried to call and inquire I was on hold and hung up after an hour each time so I never was able to speak with anyone. I tried canceling using the website and emails, and when I did speak with someone in September, they assured me that the service was cancelled. I have subsequently received invoices from them for services not requested, required or wanted. I want them to discontinue contacting me and to cancel the invoices.