Complaints

This profile includes complaints for Ford Motor Company / Consumer Affairs's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ford Motor Company / Consumer Affairs

  PO Box 6248 Md 4 S Dearborn, MI 48121-6248

  
• 

  Ford Motor Company / Consumer Affairs

  16800 Executive Plaza Dr Dearborn, MI 48126-4261

  
• 

  Ford Motor Company / Consumer Affairs

  14555 Rotunda Dr Ste 131 Ford Racing Technology Dearborn, MI 48120-1229

  
• 

  Ford Motor Company / Consumer Affairs

  PO Box 55000 Department 194101 Detroit, MI 48255-0001

  
• 

  Ford Motor Company / Consumer Affairs

  3025 Highland Pkwy. #500 Downers Grove, IL 60515-5542

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased my ********************************************************* August 2024, car was hit while parked in January. Car has been sitting in the collision center since then because **** discontinued part number RK9Z15K867B. Part is on back order with no eta while I wait this isnt good Business. Also I went from 3rd on there VOR to number 4 I did receive a loaner, **************************** no way comparable to my current car which I may add only after I exhausted my insurance rental and paid for a rental out of pocket which I will not be reimbursed in full due to prorate in *************

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought my **** Mustang Mach E April 2024.They told me I get the Tesla Adapting Charger for free if I go online and request it which I did. It said it would be delivered in September 2024. September Rolls around and nothing happens and it's pushed to October, then to November. I moved to ************** for my job and I specifically called them to let them know about my move and updated my address with them so the adapter would be sent to the correct address. Well they did not update it and they sent it to the wrong address. I called them and they said they would get one made right away and expedited and it's been over 3 months and I still don't have it. I called a month ago and they told me they had no answers and I asked for a call from management........nothing. I called yesterday and the customer ********************** *** again said he had no answer for me and said "they were at the mercy of **** to approve the re ordering of the adapter and that's causing the wait". I called them and told them my new address and they are the ones who didn't update it AND they sent it to the wrong address so how does there need to be any question about it being ordered again? Make it right!!! I asked to speak to a manager and he told me that was not possible and that "only 1 manager call per incident".The way **** has handled this is unacceptable. They made a mistake and they should make it right and not only have they even tried to make it right they have showed a complete lack of care, empathy, customer ********************** and outright competence. All I have to wanted to know is when am I getting the adapter and nobody can tell me anything and **** is too large of a company to just act like they have no idea what's going on.

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought charger with new **** lighting had problems, I tried to call your help center they keep hanging up on me.

  Customer Answer

  Date: 01/09/2025

  I had a charger installed today, and ********** app for my cell phone is malfunctioning it

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2017 **** focus oil light came on I took the car to *********************** Dealership in ****** ********. The charged me ****** to diagnosis the problem. They said that there is an advance recall on my vehicle and **** know about the problem with the oil injectors. They reached out to **** as i also did and was told that they would repair the issue in the second quarter which is from April **** to June ****. The only recourse they offered was to pay the ***** plus to replace the engine and get reimbursed in the second quarter. I was told not to drive the car because the engine will lock up and stop wherever. I don't have ***** dollars and I can't drive a car that I purchased for **** that they know is a problem and refuse to fix my car. So, I am without a car to get to work or anywhere else because of ****s manufacturing issues. Can you please HELP ME TO GET A RESOULTION TO THE ***** My vin # IS *****************. The car is still at the dealership.

  Business Response

  Date: 01/12/2024

  Dear Ms. Brown. 
  
  A complaint was filed with your office by Ms. Washington regarding her 2017 **** Focus. You asked Ford Motor Company to review and provide your office with our written response. Our Consumer Affairs Department has reviewed Ms. Washingtons concern regarding Recall 23S64 and her request for repair.
  
  Recall 23S64 is related to the engine oil pump drive belt tensioner arm and has been released February ****. Repairs will be completed completely free of charge (parts and labor). Parts are anticipated to be available 2nd quarter ****, and ************************ will receive a letter when parts are available.
  In the letter ************************ has received, Ford Motor Company has not issue instruction to stop driving the vehicle under this safety recall.
  
  If you have further questions or concerns, you can reach our **************************** via chat Monday - Friday 8:30 AM - 10:00 PM EST and Saturday/Sunday 11:00 AM - 7:00 PM EST. You will find our chat option on www.ford.com/support, look for a blue LIVE CHAT bubble near the bottom right-hand corner of the screen. You can also reach our inbound phone team Monday - Friday 8:00 AM - 11:00 PM EST and Saturday 8:00 AM - 8:00 PM EST (closed Sunday) at **************. Hearing and speech impaired callers can contact the Telecommunication Relay Service by dialing 711.
  
  Thank you for bringing this matter to our attention. Please consider this our closing report.   
  
  Sincerely, 

  Customer Answer

  Date: 01/12/2024

  The **** Dealership in ****** ******** where I paid ****** to diagnose the problem. Have advised not to drive the car. I recorded the message from the Dealership advising me to stop driving the car or pay ***** to replace the engine 

  Customer Answer

  Date: 01/17/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *******************************

  Customer Answer

  Date: 01/24/2024

  They said that they didnt recommend not driving the car. But the **** Dealership said if you drive the car it willlock the engine and you will be stranded. I have the recording from the dealer. I did respond with this same message as soon as I received the response from **** thru you.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 9/2022, we took our 2019 Lincoln Navigator with approx 49k miles to Empire Lincoln in ********, ** for a shutter in what appears to be in the transmission upon acceleration. Per the dealer, the instructions from Lincoln Motor Company was to reset something in the computer, reset the driver learning and drive the vehicle for about **** miles. ***** in August 2023, we returned the vehicle with approx 60k miles to Empire for the exact same shutter. *****, per the dealer, the instructions from Lincoln Motor Company was to reset something in the computer, reset the driver learning and drive the vehicle for about **** miles. We were instructed to return the vehicle to the dealer prior to 70k miles (even if we had to tow it there). On 12/8/2023 (vehicle had approx. ****** miles) I called Empire and made an appt for 1/8/2024 the next available appt for the dealer and my wife to travel the hour to drop the vehicle off for a loaner. However, this is our family vehicle and we were on a trip out of town when the mileage crossed 70k. We took the vehicle to Empire yesterday with a mileage of ****** and were told there was nothing they could do for the car under warranty since it was passed ******. I have called Lincoln Motor Company and they have refused to do any warranty work although the problem was identified and reported to them prior to the bumper-to-bumper warranty running out at ****** miles and again identified and reported to them prior to the powertrain warranty ran out at ******. I asked for a manager to call me. ************************* ************ returned my call today (1/9/24). We talked for approx. 29 mins for him to repeatedly tell me Lincoln would not be repairing my vehicle at their cost. He said I would not hear back from anyone. I asked for his supervisors name and he said it was ***************************** but she was not client-based and would not be returning my phone call. We were told by Empire that our vehicles transmission would be need to be torn down and the potential cost to us would be $5,000. I am asking for my transmission to be repaired/replaced at Lincolns cost.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ford Motor Company agreed to buy my defective 2022 **** F-250. ********************************* was assigned to my case by **** as a Repurchase Coordinator. I must say that it has been a nightmare dealing with **************. ************** is unprofessional, does care to respond to email and VM's promptly, is rude and has the audacity to hang up on a customer. ************** acts as if she is not accountable for her job or duties and definitely does not belong in customer ********************** at all.

  Customer Answer

  Date: 11/21/2023

  Please close the complaint as the matter has been resolved. Thank you.

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2019 **** F-150 that I bought new from a **** dealership. I have approximately ****** miles on the truck. I have an 8 year / ******* mile PremiumCare extended warranty through **** and I also still have the factory powertrain warranty and corrosion protection warranty still active.The truck came with **** branded step bars that are bubbling and cracking. ************ in ********************, ** sent the warranty to ***************** denied it. I would like to understand why since my corrosion warranty is still active on the truck from ****. The step bars were listed on the window sticker of the truck when I bought it.I've been working with the two individuals below. **** is only offering to cover 40% of the replacement cost of the step bars. I expect **** to cover this 100%.

  Customer Answer

  Date: 10/26/2023

  The VIN is *****************. 
  

  however since this complaint was filed, the **** *** rep was able to get this covered for me. I just have to pay $100. 

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2023 brand new Mustang Mach-e and 140 miles the vehicle fails and **** won't replace the vehicle with a replacement. Parts are backordered 3 weeks. So much for new car. I purchased a new vehicle. **** put more miles on it than I drove so far in testing and determining the cause of failure.

  Customer Answer

  Date: 10/23/2023

  The *** number is *****************

  Customer Answer

  Date: 10/27/2023

  I have been working with Customer **********************. They are not going to replace the vehicle. They recited ******* law concerning lemon vehicles.  They have offered a Premium Extended Warranty. I am waiting for that to become valid.  Once that becomes valid it should satisfy my claim. The extended warranty is nice. I will be happy when that is received. It could be longer, but I am not complaining. Glad to receive it.

  Customer Answer

  Date: 10/27/2023

  **** customer ********************** has extended me PremiumCare extended warranty for 5 years on my Vehicle. So I would like to call the complaint closed and satisfied.  

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had service done on 6.2.23. When i got home i realized that my blinkers which is one on the issues i brought it in for, still didn't work. I took it ******* Lincoln to have it serviced. I have a 2016 Lincoln MKC. I took my car for service and found out AFTER i paid almost **** for other issues, that my blinkers which i asked to be fixed can't be. Apparently, the part needed (15604Y-Body control kit) has not been made since 2020 or 2021. They stop making that part after 4 to 5 years on EVERY Lincoln. It controls the front lights(all), back lights(all), brake lights, emergency lights, blinkers for front and back. So i have a car I still owe almost 4K on, but i can't drive due to a ticket every time i drive it, or an accident because nothing works. If there is no fix and i can't drive my car, then they can buy my car for the current value which is 6K IF that were functioning. I need Help because i can't afford to pay for this one and buy another. That is just WRONG!!!!

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pitched a Lincoln Aviator in 2020, the vehicle has,12,511 miles, it has been in the shop at least 5 times for electrical issues, the back up camera doesnt work has never been fixed. Every few months the vehicle battery must be hooked to a charger as the battery will be dead. The keyless entry doesnt work was not fixed. The driver settings doesnt work ( different driver modes) . The vehicle is currently in the shop and has been for over a month, without resolution. I was told by dealership they are getting an engineer involved. I have contacted Lincoln to make this right, attempted to have them buy back the lemon they sold me ,however they declined. I would like to file this complaint and attempt to resolve before getting an attorney and wasting more time and money. I should have last year when it was being towed from are yard once monthly but was traveling and thought they could fix it. Please help with resolving this issue or recommend an attorney that handles this type of dispute.