Complaints

This profile includes complaints for Ford Motor Company / Consumer Affairs's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ford Motor Company / Consumer Affairs has 24 locations, listed below.

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  Ford Motor Company / Consumer Affairs

  PO Box 6248 Md 4 S Dearborn, MI 48121-6248

  
• 

  Ford Motor Company / Consumer Affairs

  PO Box 6045 Dearborn, MI 48121-6045

  
• 

  Ford Motor Company / Consumer Affairs

  PO Box 6248 Dearborn, MI 48121-6248

  
• 

  Ford Motor Company / Consumer Affairs

  PO Box 6248 Dearborn, MI 48121-6248

  
• 

  Ford Motor Company / Consumer Affairs

  1 American Rd Dearborn, MI 48126-2701

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a car cover from partsford.com which I purchased for a total of $433.49. I realized the next day the car came with a cover already so I called the next day to try to stop the transaction and I was informed I would have to let the cover be delivered and send it back afterwards. I received the cover and never took it out of the box. My husband was not sure if he wanted to keep it as a spare or not so we decided to return it a couple of weeks later. I requested a return label and was sent one and I returned the cover still in the same box via ***** tracking number ************. It was received on September 2nd by the company. After not seeing my money credited to my account after a couple of weeks, I called the phone number and I was informed it would take up to 30 days to receive my money. I then placed a call to them on October 6th and I was informed by customer service that I would have my money in my account on either October 7th, Friday, or October 10th, Monday. Not seeing my money in my account on the 10th, I called again and asked to speak with a supervisor. I was informed there was no way to put me in touch with a supervisor and was told one would call me back in 1 to 2 days and that they were escalating my claim and it should be resolved in 5 days. Not getting a call back from a supervisor or seeing my money in my account by Friday, October 14th, I placed another call to the company and spoke with ***** who could not put me in touch with a supervisor and said he would have one call me back. On October 17th, 2022 (Monday), I again called and spoke with someone who told me the same thing. I just want my money back at this point. Terrible customer service to just get "lip service" from their employees.

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 31, 2022, my 2018 **** Ecosport (VIN # *****************) started displaying a ********** Pressure Low light on the dashboard while I was about to start my delivery part-time job. I still had many miles left before my next oil change, so thought it could wait till the next day. That evening my car started stalling and didn't accelerate as normal. Luckily, I got home and took it to my oil change place where the car died on their bay. He said they found water and metal in the engine. I called the dealership since there were already two issues with the starter and told me it would need to come in. Since it was out of warranty, to check that particular part of the engine would cost me no less than $1000.00. I find this unacceptable for a car less than 4 years to die like that. It does have $80K miles, but when I escalated this to **** (Ref# CAS37105670) they even told me it was still warranted since it was excessively over the mileage. He stated if it had over $100K miles than it would be a wear and tear case. The rep advised me that the dealership would give me a price and cut the cost by 50%. I have called three dealerships and they all ate passing the buck. One said **** just says that but it's not guaranteed they would drop the price. The **************************** and Highway Safety has also been advised of this since, coincidentally, my VIN # doesn't appear on the recall for the exact same issue that my engine has. I am asking for **** to be held accountable and place thus VIN under their recall list or reimburse me for any costs I will incur going to another auto repair shop. I have lost the ability to make $1000 - $1200 a month with my delivery job because of this.

  Business Response

  Date: 08/16/2022

  August 16, 2022
  
  
  
  ***************************
  Better Business Bureau
  20300 ********************************************************************************: *****************************; Complaint: ********; VIN: *****************
  
  Dear **************:
  
  A complaint was filed with your office by ****************** regarding his 2018 **** Eco Sport. You asked Ford Motor Company to review and provide your office with our written response. Our Consumer Affairs Department has reviewed ***************** concern regarding the Oil Pressure Low Light and his request for financial.
  
  The **** Powertrain Warranty provides coverage for repairs as assurance against defects in factory-supplied materials and workmanship for five years (5) or ****** miles, whichever occurs first. ****************** vehicle is 4 years old, and has been driven approximately ****** miles, with no extended coverage,recalls, or programs applicable to the stated concern regarding the vehicles Oil Pressure Low Light concern. Because the vehicle is beyond all warranty parameters,we will not be meeting the expectation for financial assistance.
  
  Thank you for bringing this matter to our attention. Please consider this our closing report.
  
  Sincerely,
  
  
  
  ***********************
  Consumer Affairs Legal Analyst