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Ford Motor Company / Consumer Affairs
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Reviews

This profile includes reviews for Ford Motor Company / Consumer Affairs's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ford Motor Company / Consumer Affairs has 24 locations, listed below.

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    Customer Review Ratings

    1.12

    Average of 221 Customer Reviews

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    Review Details

    • Ricardo A

      Date: 07/03/2025

      I bought a bronco 2024 on December 3, 2024 Two weeks after I bought it, I got raining water leaking through my roof.I took it to the car dealer 4 times to fix it.The first three times they were blaming on me.They gave me all this excuse as possible for no fix it for the fourth time they realize that they were a problem. they duplicate the issue, but they guess him the problem. Also had a problem with one of the driver side door hitting the fender and paint peeling the paint off. Also, they fix it. I got windshield crack that they call stress crack, but they told me that the warranty doesnt cover Now the back door(gate door) is making a lot of rattle noise. I called for company and pretty much they said that nothing I can do.

    • Charles C

      Date: 06/30/2025

      As a local business owner and a two-time customer at this location, I feel obligated to share my experience and strongly caution anyone thinking of doing business ******* 2021 F-150 Lariat, which I only ever serviced at **** ***** **** ******************* since purchasing it there, just suffered complete engine failure at only ****** miles.Over the past year, I brought my truck in 67 times, repeatedly voicing concerns about oil issues. Ive been religious about oil changes every ***** - 3000 miles without fail. On one occasion, I even brought the truck back the next day after an oil change because the oil light came on, and it felt like they forgot to put oil in at all. I cant prove that but I thought it then, and I really think it ******* here I am, a week without my vehicle, no loaner, no real answers, and theyre telling me theres a chance it might not be covered under the 103k-mile powertrain warranty. Thats right a 2021 truck with full records, bought and serviced exclusively at this dealer, and they're acting like replacing a failed engine might not be their responsibility.This is completely unacceptable. If this is how they treat loyal customers, imagine how theyll treat you.Disclaimer 1: I never missed or delayed an oil change. I even brought the truck in within 24 hours after the oil light came on immediately after their service.Disclaimer 2: I want to support American products. I like ****. But this is what Im getting in return.Disclaimer 3: This truck has never been touched by any other mechanic or shop **** ***** **** of ******************* has been the only place its ever been serviced.************, ** - I love America - but not a the cost of being a fool

    • Clay D

      Date: 06/26/2025

      I am a long time **** customer. We have purchased 6 ***** in the last 10 years.I have purchased my last **** because of ****'s ******************************* when you call the factory to express a complaint The lady basically argued with me about my troubles rather than empathetic responses and an attitude of we are.going to get you straight Mr. ******* I will never buy another ****

    • Joshua L

      Date: 06/19/2025

      I trusted **** with my vehicle, but after receiving two faulty replacement engines, they outright denied me a rightful buyback under the Arkansas Lemon Law. I gave them every chance to fix whats clearly a manufacturing defect, but **** chose to ignore the law and deny my ******** no rookie once I mentioned the ********-**** Warranty Act and my intention to take legal action, suddenly things got quiet. Its shameful that a company of ***** size treats customers this way, forcing people to fight just to get what theyre legally owed.If you want a company that stands behind their product and respects your rights, look elsewhere. ***** denial of responsibility and refusal to honor warranty obligations after multiple engine failures is *************** prepared to pursue every legal avenue to get justice. Ford: shape up or be held accountable.

    • Tricia G

      Date: 06/18/2025

      I was a ***** **** customer until my most recent vehicle. It has had a major water leak problem that has caused electrical issues over the past several months in which it has consistently been in the shop for and every time it comes out, has the same issue. They refuse to accept it as a warranty issue and I've had to pay out of pocket for the car to never be fixed. The car is a LEMON pure and simple. The car is barely a year and half old and has been in the shop for about 2 months straight for related issues that they can't get fixed. After this, I don't think I will ever buy a **** again. No new car should have these issues.

    • Eskander H

      Date: 06/17/2025

      Palmetto **** Of Miami "Mafia Dealership " Palmetto **** of ***** . Careful for scamming "I took my 2025 Raptor-R for 10k miles oil change. The service advisor quoted me $108 When I went for pick up my truck they charge me $218. The advisor told me that she did not know that it takes 8 quarts of oil. She should not be a service advisor if she does not know her job.

    • Marcel M

      Date: 06/12/2025

      If I could give negative stars I would. I bought the extended tire and wheel warranty based off my sales person recommendation because Im in construction. Tires are within the guidelines to be replaced and still got denied. Went through escalation and 4 days of trying to get something worked out to be left holding the bill. Tried to cancel and recoup some fees and was told I could cancel but wouldnt get anything back and that I just have to deal with it. Theyre crooks, just like a typical warranty or insurance company. Gives you all types of promises that theyll never come through on. I will never buy a Ford product again.

    • Anthony L

      Date: 06/11/2025

      In short, I will never purchase another ****. I bought a brand new 2020 F-150 Lariat. I purchased a premium warranty which I was told covered everything, bumper to bumper except for the tires. It was an additional $60/month. It certainly did not cover my roof leak so I am literally  On Rainy Days as they saying goes. Also, the premium warranty was for 100K miles. I am at 81K miles and they will not even cover my oil change. I would say read the fine print but I was not given the fine print which apparently was supposed to tell me that I only had 13 oil changes. They tell me it was a single-page document which I never received. I change my oil every 7 thousand miles like clockwork so that would bring me to 91K miles. They refuse to honor my claim so I will now pay **** dealership prices for an oil change which is expensive because they already performed the oil change and will have to charge me. Stay away from this company.

    • Jennifer B

      Date: 06/07/2025

       have a Ford Bronco Heritage Edition 2023. I like the vehicle just fine, but Ford Motor Company has horrible customer service. The vehicle has a recall and I can’t even get a service center to call me back. I have tried 3 different ones multiple times. Very frustrating! Kendall Ford in Bend, Oregon is the worst. How can you have recalls but not provide the service to fix them! Unfortunately, I most likely will not be buying a Ford vehicle again and I have owned a few.

    • Ramon G

      Date: 05/28/2025

      I have a 2022 Ford F150 that I purchased at Midway Ford in Miami in April of 2022. Since then I have had over 10 or more recalls on the vehicle and I also have the running lights that since last year do not work and the tailgate does not work when you press the button. All of this went back before the 3rd year, I took the vehicle to the dealer and they told me it was not covered under the warranty This is a vehicle that was not even 3 years old. I want everyone to know and to losge a complaint on selling vehicles that I consider LEMONS.

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