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Auto Manufacturers

General Motors Corporation

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for General Motors Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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General Motors Corporation has 51 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 339 Customer Reviews

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    Review Details

    • Mike R

      Date: 05/24/2024

      The only thing worse than GMC quality is their customer service. If you expect to get a good vehicle and decent customer service after spending 90k DONT BUY GMC!

    • Mika R

      Date: 05/23/2024

      We bought a 2023 Tahoe in August. After only seven months, the crankshaft failed in the middle of the road. We couldn't move the car even to the side of the road. The dealership took the car apart and found "catastrophic engine failure". For 7 weeks we waited and they were unable to get the engine bearings to rebuild the engine with no estimated time to find the parts. We requested that GM declare the car a lemon and either repurchase or replace the vehicle. Instead they told us they could only offer us a new engine. The dealership put the new engine in the car even though we were advised that this would significantly lower the resale value of the vehicle as this is a material change. Two days after the dealership returned our car to us with the new engine, the car wouldn't start. This time the battery failed. This car is now 9 months old, 12K miles and has an engine and battery failure and GM will not acknowledge the car is defective. We will sell the car at a significant loss beyond depreciation just to be done with it, but I have never encountered a company so unwilling to stand behind their product. Their communication is evasive and a stalling tactic. The customer service reps only work in the evening and don't respond to communications in a timely manner. This was the worst car I have ever owned and the most disappointing corporation to interact with.

    • Rachel S

      Date: 05/22/2024

      CHEVROLET has gone down hill!! Reached out to GM twice, promised a call back. Nothing- Entire family, daughter, parents on both sides have purchased GM products within the last 3 years!!! All under warranty. And having major issues 1 year into owning!!!

    • Grant M

      Date: 05/21/2024

      I had bought a used 2018 **C Terrain with the diesel engine back in 2022. A month after having it, the check engine light came on with a p188b code. Took it to a dealer and found the Particulate Matter Sensor needed to be replaced. Replaced it under my extended warranty and off I went. 6 months later, light came back on with the same code. Replaced it under parts warranty. That's when the vicious cycle began. After the sensor going out three more times on me, I reached out to ** to see what can be done about this. They told me I might qualify for the ** Repurchase program. After a week of not hearing anything, ** called me and told me I was denied without "being able to give a reason why", and they said they could not do anything. They also said they couldn't give me a financial help to pay for the $600 sensor I would now have to pay for out of pocket AGAIN. Fed up with the car I also had just put a new Transmission in at 117k miles, and the turbo was bound to go out, I ditched the car still owing on it, and got a different, non ** vehicle, and to say I'm much happier is an understatement. I do NOT recommend getting this car, or even any car similar to it, just due to the customer service I was handed. Something didn't sit right with me, after they also told off my wife when she called to try and get more information. He referred me to the BBB website, so here I am. Thank you ** and ***** in customer service.

    • Michael H

      Date: 05/21/2024

      Poorest customer service ever. We paid $30K for a 2023 GMC Terrain with just over ****** miles on the odometer, "creampuff" as ***************************** from ******** Buick GMC in ***********, who stated, no damage, no dings, nothing. The vehicle was taken the car wash a day later, only to find numerous "touch up painted areas" on the vehicle, as well as an accident with the front bumper, driver's side, which was never disclosed. I texted pictures, and radio silence. Spoke with ***********************, Sales manager and he said there was "nothing they would do for us, it was a used vehicle, get over it. I only called you back as a courtesy". We took it to our local auto body shop and there is $4300 worth of damage to the vehicle which includes replacement of the front bumper, which was damaged by an unreported accident and repainted with touch-up paint. This does not fit with their claim on their website that every used vehicle will that has less than ****** miles will have a clean title and pass a thorough 172-point inspection. Now 61 days after the purchase of the vehicle, the paper tag has run out along with the temporary registration, I called three times and **** had gone home and *********************** stated they were doing absolutely nothing for us, as "you went through every channel to trash our reputation. We arent helping you." and said, "have a nice day" and hung up the phone. As an aside, he stated that since our tag expired, if we had not written reviews about the dealership, he would have loaned us a dealer tag to use, but because of the vendetta being held against us, he said, he was not helping us. Thank you and have a great day!Someone from GMC **************** called me and stated that they do not get into conflicts with dealerships and to contact the manager there and see if I could work something out. I have driven GM cars since my 1978 Cutlass Supreme and this will now be my last GM Car. They don't care about customers, only dollars.

    • Wendy M

      Date: 05/16/2024

      I am extremely disappointed in my purchase of a 2015 Cadillac Escalade as well as GM's customer service. I have had problem after problem with this vehicle costing me thousands of dollars and many of these problems have been known to GM however, they do little to nothing to accommodate the customer and make things right!Our first issue began with the Touch Screen CUE going out in which we were responsible for a $250 deductible. Then I had an issue with the clear coat on my car which mainly affected the hood and top of the vehicle. When we brought this to the dealer's attention, we were told we would have to pay a $500 deductible to get it repaired. The advisor said it is a known defect that GM knows about and is affecting thousands of customers. At 70k miles the fuel pump went out which caused fuel to get in other areas resulting in about 6k dollars in damage and repairs. I was also told that this could cause my Catalytic Converter to go out in the future.Three months ago my AC condenser broke at the welds and was leaking all the coolant fluids so I had that repaired which costs us a thousand dollars. Then my struts were leaking oil we had those replaced for another $1500. Next my thermostat went out which we replaced and shortly after that the starter went out and was replaced around the end of February. This was all in a months' time. Most recently the car started making all kinds of loud noises and then shut off. There were no check engine lights or warnings of any type prior to this incident. After shutting down the starter started smoldering, so my husband disconnected the battery to prevent the vehicle from any further damage. I called the dealership that I normally take my vehicle to, and they said I would need to file a claim with GM. I did so and I have been working with a customer service representative with little to no help for almost 3 weeks now. I do not have a rental car nor am I being compensated for a rental. No one returns calls or emails!

    • Phyllis H

      Date: 05/16/2024

      Ive had an ongoing issue with my rear fuse box 2008 Buick Lucerne. I begin to have trouble back in 2010 when I had to first purchase a brand new fuel pump relay switch and then a few months after that having to buy another fuel pump relay switch and a brand new fuse box. That was well over $600 just for that and that doesnt include the cost I had to pay for the fuse box to be installed and programmed so now youre looking at well over $1000. After the first issue and me purchasing the fuse box and 2 brand new fuel pump relay switches things ran a little smoother until 2017 when the exact same issue happened , however , this time around I am being told my fuel pump itself is probably the issue behind all of this so i purchased a brand new fuel pump and of course labor to have all this done was outrageous just a few weeks after paying for the new fuel pump I cant start my car and here we go Im having to buy a brand new fuse box once again and fuel pump relay switch because this is my main point of transportation. Averaging Ive paid over $3050.00 just for this specific issue. I had to have my vehicle towed to a dealership and they are the ones who informed me that there was a Global Safety Field Investigations Report, special coverage adjustment, regarding this specific issue with my vehicle. I was never once notified one time of this and I should have been.I dont even have ******* miles on my vehicle and Ive always kept up with the maintenance. Once I was made aware of this report I immediately contacted General Motors thinking I would speak to someone and get some sort of help and get to the bottom of all of this just to speak to a young lady who was very rude , put blame on me , and nonetheless had the audacity to lie to me . Its sickening to see a corporation like General Motors whos net worth is over $51 billion dollars do this kind of shady thing. General Motors needs to take responsibility for this and fix this issue . Stand by what you say and fix it!

    • Robyn T

      Date: 05/15/2024

      Have been a loyal ***** customer having purchased multiple vehicles, one of which was a custom ordered 2014 Impala. I have a work vehicle so my Impala has very low miles for a car that is 10 years old. In 2022 I received a letter regarding issues with the passenger air bag sensor going bad and that ***** would repair it or reimburse costs. I was not having the issue at the time so I filed the letter. Fast forward to July of 2023 and that issue surfaced; it cost me $1,000 dollars for the repair. I recently found the letter (which I had forgotten about) which stipulated they would repair/reimburse up to 8 years after the vehicle was placed in service, or 80k miles, whichever came first. My car has only ****** miles on it after 10 years. I wrote to ***** asking for them to stand behind their product and consider reimbursement as my car has very low miles. *** answer I received back from the reimbursement department was a resounding "sorry, no". ***re was zero consideration for even a partial reimbursement. EXTREMELY disappointed in ***** and the poor customer service....was considering a new Tahoe which would be our 4th ***** vehicle, but will now be taking my business elsewhere!

    • Ali R

      Date: 05/14/2024

      I bought a brand new 2024 Chevrolet Trax it has been in the shop for 6MONTHS. Just for headlights. I had to go buy another vehicle to drive. Theres still no eta on parts. Im going broke paying 2 car payments and insurance. Ive contacted everyone and all they say is no eta. I am very disappointed after being a loyal Chevrolet owner for 6 years and I will never be buying another Chevorlet or GM vehicle. They do not take care of their customers.

    • Janet M

      Date: 05/10/2024

      I signed up to Test Drive a ***** Blazer EV at the Kansas City Auto Show and NEVER received the $50 Gift Card promised. Not to mention, when I went to the dealership to test drive the Blazer EV I was told the two in stock were not charged and that I would not be able to test drive that vehicle. I was then offered to test drive a regular Blazer that looks nothing like the *** I proceeded to test drive a vehicle and was sent an email saying I would receive a $50 **** Gift card in mail within 2 to for weeks. The card NEVER arrived and it's about 6 weeks later! I am in the market to purchase, but based on GM being unethical over a $50 gift card I will continue my search elsewhere. I have called GM several times and have been given thee run around. I have talked to a ***** twice, ****** and ******* in Concierge Services to no avail. Very Disappointing and a waste of my time and gas to go to a dealership and also be lied too in my opinion that the vehicles are not charged!!! Seriously?!!!! Sounds like an unreliable vehicle if you can't even have it charged for someone shopping for a new vehicle. Horrible and Unethical Experience. Very Disappointing. Shame on you GM.

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