Reviews

This profile includes reviews for General Motors Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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General Motors Corporation has 51 locations, listed below.

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  General Motors Corporation

  PO Box 33170 Detroit, MI 48232-5170

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  General Motors Company

  PO Box 909989 Milwaukee, WI 53209-8989

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  General Motors Corporation

  PO Box 300,MC 482 C20 D71 Detroit, MI 48265

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  General Motors Corporation

  PO Box 4019 Rocky Hill, CT 06067-4019

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  General Motors Corporation

  PO Box 419348 Kansas City, MO 64141

Review Details

• Review fromKen B

  Date: 10/19/2023

  1 star
  I've never owned nor care to own and probably never will own a GM product.With what my friend is going through has made up my mind that I will never own.She owns a 21 Silverado and her warrantied torque converter is failing. Because their supply chain is not capable of doing their job and having OEM parts available and because they are incapable of allowing people to make decisions the dealership cannot get permission to install an aftermarket product and warranty it even though it's available right up the road.They're telling her 6 to 9 months maybe they're going to have her vehicle which is completely unsat and uncalled for. If that's how they treat their customers that tells me a lot.She relies on that vehicle for her livelihood. Yes they have her in a vehicle for now but she was told she can only keep it for so long. They have used the excuses that they are on strike and anything else. The executives at GM and Chevrolet needs to do their job and support their customers or you're going to start losing more.The part is available and can be installed soon but somebody needs to make a decision or allow the dealerships to make those decisions for you They need to get off their **** and do what's right for their customers.

• Review fromStacy J

  Date: 10/12/2023

  1 star
  I have a vehicle that was purchased 10/2019 that had 23 miles on it. Ive taken it to this dealer for servicing several times and theyve told me nothing was wrong with it several times, still charging me for services. I took it at 59k miles for a potential engine problems and nothing was done. Ive taken it routinely since for inspections, tire rotations, oil changes.. and no issues noted. The sound was still a problem, which turned into a jerk/up shift in which I feel that i told them or they should have caught and nothing was done. I had taken it to get a tune up while in *********************** on 9/2023 with ****** miles on it. I drove it back home to Arkansas 9/22/2023. I told them the issues it was having with upshifting. When I had gotten back, my car was making noises still so I took it to ******* Chevrolet who I typically would take it to. They told me that the camshaft was harmed by the lifter which would cost me upward 9000$. I explained to them that I had been here several times and I was informed that they usually dont fixed something unless its completely failed. No one ever told me this issue would likely to happen soon or anything. I need them to cover this, because it was due to their automotive servicing neglect that this occurred. These issues have been noted by several people and they are in a class action for this issue so beware!

• Review fromJose R

  Date: 10/08/2023

  1 star
  I have always been a loyal GM man anytime I buy a new car or truck I buy GM and when I buy my family any cars I buy GM. My father worked for truck and bus back in the 80's so because of him I stayed loyal. The last truck I bought is a 2017 silverado and I'm looking to buy a new truck next year in May but the way GM is treating their employees I can't see my self buying another truck from a company that isn't loyal to their employees!!! Why should I spend 60 to ****** on a truck from them where they pay the *** million dollar bonus but unwilling to pay their employees a fair wage on top of the employees giving up their retirement pension to save the company from going under only to be slapped back with unappreciation and no compensation. I'm so surprised at GM that I think I'm going to switch to ****** or ****** or ***** I hate to do that but I think that's what's best

• Review fromEdgar R

  Date: 10/05/2023

  1 star
  I started a business of transportation in February of 2023 Purchased a new Duramax that only lasted 2 months left me stranded in the middle of the night broke down 2 times in the same week after they said it was fixed and the problem continued till now and it is October and still yet it is not resolved. I spent all my money on this business and they cant even fix the problem all the can do is say sorry. I am at the point of loosing everything due to the trust I had for the brand my truck has sat at the dealership longer than iv actually drove it. Engineers advise that the license plate lights are the reason for me putting LED lights when the faults are for transmission ????? They changed to OEM and still has the same issue they have duplicated the issue with me driving and shop ****** and advisor in the vehicle and still cant figure it out all I wanted was to be put into a new unit since it was practically new General Motors buy the vehicle back. It has now been around 7-8 month since this started.

• Review fromJenn W

  Date: 09/26/2023

  1 star
  The illogical and convoluted policies in place for securing a comparable loaner vehicle are beyond comprehension. The level of frustration and wasted time I experienced while navigating the process is exasperating. It is absolutely absurd that it took countless phone calls, lengthy escalations, and a mind-boggling 72-hour response time just to address a basic requirement resulting from a vehicle malfunction that was not my fault. As a devoted customer, I held expectations of a more efficient and customer-centric approach to resolving issues. The lack of streamlined procedures and the absence of a customer-first mindset are deeply disappointing and point to the urgent need for a prompt resolution. These policies not only compromise customer satisfaction, but also ***** trust in GMC's commitment to providing exceptional service. It is high time for a thorough reevaluation of these policies to ensure a more seamless and expedient process for customers facing similar issues in the future.The incomprehensible policies surrounding the acquisition of a comparable loaner vehicle are all the more frustrating considering the significant investment I have made in purchasing additional warranties, which total over $8,000. It is disheartening that despite my loyalty and financial commitment to the brand, I am met with such an arduous and time-consuming process to simply secure a suitable temporary replacement for my malfunctioning vehicle. This glaring disconnect between the substantial expenditure on warranties and the lack of expedient and customer-centric solutions highlights the urgent need for a comprehensive review and overhaul of these policies.I will be reconsidering any future GMC purchases.

• Review fromAshley A

  Date: 09/21/2023

  1 star
  If I could rate it lower than a 1 star I would. I have been a Jeep owner since 2012. Now, that my family was getting bigger, I needed a vehicle that with room for three kids (two of them being in car seats) and substantial trunk space. I bought the car in May 2023 and by the end of August 2022 (3 months of having the vehicle) my car started to jolt and the dashboard read "Service System Emissions" By the time I got out of work and drove home the problem did not repeat itself. Then It happened again, the dealer took it in (after it needed to be towed) . I picked it up on Thursday and by Friday morning the car was completely dead on the side of the road. So there is a day of work missed. To make a long story short corporate through ******* says that they are working with me BUT I have not seen my car in 21 days. The field engineer was dispatched and apparently, the info that they gathered on my car was proprietory so they had no news to tell me. Then the field engineer and the teir 2 engineer were supposed to come back and at 2pm i received a call from the service manager at the dealership to tell me that they both were not coming today and "will be there tomorrow' I don't trust the ar anymore, it says a lot that a practically brand new car and no one knows whats wrong with it. The customer service only got tolerable after I called and cried and jumping through hoops of fire to get a loaner vehicle. This is so wild to me that this is how business is conducted. I do not want the car anymore.

• Review fromKevin B

  Date: 09/18/2023

  1 star
  I will never buy from GM again I have a brand new ***** colorado less then 7k miles that took a c*** on me . An they tell me I have to pay out of pocket to tow it to another dealership since the one it is currently at cant look at it for a couple days due to lack of employees but the dealership that is 18 miles away can look at it next day . But GM won't have it towed from me unless it's out of pocket nor will they give me a rental or a Loaner vehicle til who knows when my BRAND NEW TRUCK WILL BE FIXED.. all they can do is reimburse me for the rental up to $45 a day !

• Review fromCheyenne S

  Date: 09/16/2023

  1 star
  On April 27th we dropped off our 2021 ***** Spark to Henna Chevrolet in ****** due to a water leak when it would heavily rain the cars interior would be soaking wet and it had begun to smell like mold. At first, they were very helpful with trying to figure out what the issue was and seemed concerned for the safety of possible mold development inside the vehicle. When they inspected it they discovered that the roof rack welds were done improperly, they told us it was under warranty and provide us with a rental car while the repairs were taking place. This is where the issues started, our car was in the shop for over 4 months, with little to no communication despite multiple attempts to find out the status of our vehicle. Finally, in August we were able to pick it up, after this we noticed that the smell of mold was still very heavy and couldnt drive it with the windows up due to the overwhelming smell of mold that was now affecting my husbands asthma. We followed up to inquire if the interior was inspected, it was not, even though they were made aware of the interior getting soaked and smelling of mold. We dropped the car back off to them, they could not explain why the interior wasnt inspected, they agreed to replace the carpet. We asked them to go ahead and give it an oil change since they had already had it for months and it was now due for one, which they were very rude about doing so. They had our vehicle for about 2 weeks with little to no communication regarding the progress, when we picked it up most of the smell was gone but half of the gas we had dropped it off with was missing, when we inquired about this, we were met with a rude attitude about how they gave us an oil change and refused to explain why the gas was missing or fill it back up to the level it was at when it was dropped off, even though it had only been driven a total of 11 miles since we dropped it off. Honestly, this was a health hazard and it acted like they just wanted us to go away.

• Review fromStephen G

  Date: 09/10/2023

  1 star
  Ever call for an update on your car (after 2 weeks of silence) and have your case handler berate you for wasting her time because she didn't have an update and then hang up on you? I mean literally berate you then hang up.I have. And her name is ******** with GM.I bought a brand new Bolt EUV 8 months ago. For the past 6 months it has been in the shop 5x over a period of 2 months and is still not fixed.Currently it is sitting in my garage and I can't drive it with the check engine lights on for the features they have been trying to repair. So its about 2.5 months I have not had a car.I was working with *********************** ***** in ****************. ****, the Parts manager (after the 4th fix attempt), was going to submit it as a manufacturer defect. He did not and of now GM arbitration is involved.Please note that GM Arbitration, a horrible name because it implies a back and forth type of compromise, in this case it just means they do not care anything about your car, your convenience, or level of stress. What matters to GM arbitration is that you go away, take their faulty vehicle and just **** it up.After the 4th attempt their 'solution' was to try to fix it again. 2.5 weeks later (no loaner or rental). 1tst was a long range lidar the Bolt engineer recommended. This didn't work. Then they replaced the front grill and panel. Tested it, it worked and gave it back to me.48 hours later both of those features completely died. They went from intermittent to GONE.Told the parts manager (****) sent screen shots. He just said he would send it to the engineer. Been 3 weeks now. Heard nothing.Whatever you do, do NOT buy a GM product. Their slogan should be: Just be grateful we sold you a faulty car.And after all this stress its getting to the point that I just don't know what to do anymore. I contacted a lawyer and I have a case, how much of one remains to be seen.

• Review fromDebi L

  Date: 09/06/2023

  1 star
  I have now gotten a lawyer. I did a buyback for multiple issues on my 2022 Buick encore essence and was denied. Went to a dealership they help me out and they want me to bring it in again a sixth ********** with the runaround.! The dealership I bought it from ***** Buick in ******** ******* has been no help. ***** requested I keep him updated but won't return any of my calls texts or messages I have left there. I have now been fighting with GM to take this vehicle back since July. I will never buy another GM product and have nothing good to say about them. I cannot stress this enough do not buy from GM they do not back their vehicles!!!