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Average of 398 Customer Reviews
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Review fromAngela D
Date: 06/23/2025
2 starsAngela D
Date: 06/23/2025
I signed up with Start New Financial with agreed upon monthly payments. About 2 years into the contract, I was receiving notifications from one of my credit accounts regarding the money that was owed. I sent each notification to Start New Financial. I received a court collections letter and became increasingly concerned, so I called Start New Financial again. They asked me for more money to settle the account. They explained this was in addition to the monthly payments and this would not alter my monthly payments. Concerned with getting the account settled, I gave it to them. Then three months later, Start New Financial contacted me and said the credit account was already approved for garnishment from my pay by a judge. As a result, I will have to pay the full amount through garnishment and Start New Financial removed that account. This doesnt alter my agreement with Start New Financial. Im still on the hook for the same monthly payments even though they have removed this account from the balance. So, not only did they not settle the account and I will have to pay the full amount as a result, they will also continue to take the same amount of money from me. Signing up with them was the worst decision I could have made. My credit is ruined and Im stuck in this agreement.
Start New Financial
Date: 06/24/2025
Greetings ****** - Thank you for reaching out. Perhaps the best way to alleviate your concerns is to simply offer a different perspective. We hope that you might be able to see that your decision to work with Start New Financial has in fact been a wise decision. Please understand that you are not stuck in an agreement with Start New Financial and that you may end our partnership at any time. You originally enrolled in a 48 month plan and at about the 36 month ***** roughly $41,000 (86%) of your enrolled debt is on the verge of being resolved. Our encouragement for you to remain in the program is coming from a place of wanting you to succeed in your goals of achieving relief from your debt. We don't want to see all of your time, effort, and resources go to waste. While we acknowledge that a very small piece of your program has had challenges, we hope you are able to see the greater good that we are accomplishing together. Start New Financial is an organization that believes a strong credit profile ultimately begins (and ends) with the removal of debt. In this way, we sincerely hope you can see your tremendous progress and achievement to that end. Please do not hesitate to contact our Support Team to discuss these matters further. We value your input and we are here to help.Review fromJennifer R
Date: 06/19/2025
5 starsJennifer R
Date: 06/19/2025
Start New Financial has been such a great process for us! Theyve helped explain and answer questions any time we needed it! ******* has been a lovely, warm voice and so knowledgeable and helpful!Start New Financial
Date: 06/22/2025
Hello ********! It's great to hear from you! We appreciate the the positive feedback! Have a wonderful day! :)Review fromLarry R
Date: 06/16/2025
5 starsLarry R
Date: 06/16/2025
My experience with Start Financial was very positive. ******* gave great customer service and her feedback was great. Thank you for such a positive experience.Start New Financial
Date: 06/17/2025
Hello *****! We sincerely appreciate you taking the time to share about your positive experience with Start New Financial! We enjoy working with you and are thankful for the opportunity to serve you :)Review fromMahoganie P
Date: 05/29/2025
5 starsMahoganie P
Date: 05/29/2025
******* was very helpful with getting everything updated and completed that I needed to do. I really appreciated all her help.Start New Financial
Date: 05/30/2025
Hello *********! We appreciate YOU for being such a great client! Have a wonderful weekend! :)Review fromSamantha K
Date: 05/05/2025
1 starSamantha K
Date: 05/05/2025
This is one of the worst companies to handle a settlement with. They charge a settlement fee and a separate fee just to hold your own money. By the time youre done with them, youll have paid almost double what you would have if youd settled the debt yourself. Take my advicehandle your own debt. Its not worth going through them.Start New Financial
Date: 05/07/2025
Hello ******** - Your advice is totally fair. Some people are able to handle resolving their debt on their own. On the other hand, many people prefer to hire a company with expertise in this specific area, as there can be challenges and unknowns in dealing with creditors. We appreciate having had the opportunity to help you achieve your financial goals. Take care.Review fromSherrie M
Date: 04/29/2025
5 starsSherrie M
Date: 04/29/2025
I can not say enough nice things about this company and its employees, from my first phone call thru my call today. When I enrolled with their program in 2023 I did not know at that time that I was entering the darkest time in my life. My husband was in a Skilled Nursing Facility for rehabilitation due to complications from Agent Orange, We had used up all of his allowable Medicare days so now we were private pay at $120.00 a day. There was no way I could pay this AND all of our other bills also. The young man I first spoke with was very helpful getting me set up into a program with a payment I could afford, The week before Christmas my husband was diagnosed with a rapid growing cancer and he passed on 1/4/24. When I called Fresh Start to let them know what had happened and that the VA and SS had both taken the payments back, that there was no way I could pay them for January and possibly not February. They were extremely kind and understanding and worked with me until I got my financial situation worked out. When I spoke with Shannon today with a question and she checked my account she gave me the GREAT news that all of my accounts have been settled and I have no more payments to be made and I have a refund coming! I would HIGHLY recommend this company to anyone looking for this type of service.Start New Financial
Date: 04/30/2025
Howdy *******! Thank you so much for leaving such a kind and thoughtful review :) We wish you all the best! :)Review fromMiguel R
Date: 04/21/2025
1 starMiguel R
Date: 04/21/2025
The worst company and customer service any time I call to get an update on my account I have to wait 24 hours for them to call me back and I did asked them to email me the information I did requested. And her response was we will call you back. I have the account portal but they dont provide enough information. I really regret making business with this company. All I did want to know is how much is my balance on my settlement fees and they cant provide me the information.Start New Financial
Date: 04/22/2025
Hello ****** - Thanks for the feedback and we sincerely apologize for not communicating with you in a way that met your expectations. Upon review of the file, in this case, we haven't met our standards for communication either. We will have a representative reach out to you as quickly as possible with the information you are seeking. On a positive note, we are very happy with the big picture results of your program. We hope you are pleased with the end result of financial freedom. We will be in touch very soon with the information you are seeking. Once again, we apologize for not communicating with you in a satisfactory manner.Review fromStephanie H
Date: 03/22/2025
1 starStephanie H
Date: 03/22/2025
this company was absolutely the worst. they marked the wrong account paid and ignored a settlement letter from the creditor because they incorrectly marked it paid, this caused the creditor to not only not give me the settlement amount but send the full balance to collections. franklin refused to do anything to help me. they wanted me to reenroll in the program and pay them $380 dollars a month to settle a balance of $748. i called the collection agency and settled it myself for $548. it took me multiple calls and emails and requests for documentation before they even figured out their mistake and they would not even help rectify it. not to mention the fees for settling, and the fact that i got 1099’s for the amounts that got written off… i paid every bit of what i owed and then some. settle your debt yourself this company is awful.Start New Financial
Date: 03/24/2025
Hello ********* - We sincerely thank you for this feedback. Upon a thorough review of your file, it appears you achieved a great deal of tangible success during your time in our program. Working together, we were able to resolve a significant amount of debt and provide considerable savings, all in a relatively short period of time. Having said this, we understand that it is ultimately your satisfaction that matters. We apologize that the benefits afforded by your involvement in our program did not meet your expectations. We wish you the best.Review fromAshley E
Date: 03/20/2025
5 starsAshley E
Date: 03/20/2025
They were able to take the stress away by dealing with the creditors for me. Zero issues sorting out an issue with my bank declining a payment to them as well.Start New Financial
Date: 03/20/2025
Howdy ******! Fantastic! Reducing stress is always a win :) Thanks for sharing and have a wonderful day! :)Review fromMaria G
Date: 03/18/2025
5 starsMaria G
Date: 03/18/2025
Start New Financial changed my life. From the first phone call to the last draft, they have been amazing. They walk you through every step with ease. I would have never gotten myself out of debt without their help. I highly recommend contacting themStart New Financial
Date: 03/19/2025
Hello *****! Thank you so much for the kind words! We hope you have a wonderful day!
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