Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sold 4 treatments for bugs and pest control for a fair price, this company was out to our house and did 4 treatments plus an initial mouse inspection, so 5 times they were here and never returned to do the mouse trapping. Our contract was up and we called to cancel the service as we did not find it useful and I could do the same thing they do for less. The agent said we have to pay for another service because we were scheduled for Dec 4 and canceled to late! They told us we had to call them instead of replying to the email/text. So we called to cancel the service. She insisted on invoicing us. I guess we will be going to court. Unless the cancel us out immediately. This company is a scam.

  Business Response

  Date: 01/07/2025

  Dear Mr. ******************* you for reaching out regarding your concerns. Unfortunately, we have been unable to locate an account in our system based on the contact information provided. To assist you further, we kindly request additional details, such as the full name on the account, service address, or account number, if available.
  
  We are committed to addressing your concerns and resolving this matter efficiently. Please provide the requested information at your earliest convenience so we can look into this further.

  Customer Answer

  Date: 01/09/2025

  Adress is *********************************************************************

  **** and or **** ***** on the account

  Was to receive with the promotion, mouse trapping, only came out to look never came back to trap. 

   

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 14, 2024, I signed a service agreement with Ecoshield Pest Solutions. In the customer Information, the salesperson did add that "If the service is not working after the initial back to back services you are able to cancel." *********** did not work and all agreed upon service was not provided. Nothing was done about the "mice inside and out." And the ant infestations returned after the first and second applications. Therefore, I cancelled service. I think I have been duped or scammed. I paid in full for the two applications. Now, Ecoshield is billing for the supposed initial discount for an annual service agreement. I definitely was led to believe that I could cancel if the service did not work with no further commitment from me. I think that if anything, I am due a refund for failure of service. In total I have paid $280.00 for 2 failed treatments. Thank you P.S. the business address ********************* (I was not able to edit)

  Business Response

  Date: 11/20/2024

  Hi there, 
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 11/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After telling me the guy that got me to sign the deal that i can text him any time and he will cancel my membership. And then not doing it multiple times after telling me he would. Then getting a service done that costs me 179$ when i did not want it done. And now have to also pay the 200$ cancellation charge, which i understand i need to do. But i shouldnt have to pay for the 179$ because i requested multiple times for cancelation and was told he would. This company harasses you to a point at the door where you feel uncomfortable as a woman. And then does not keep their word. I should get a refund for my 179$ and get my canceled membership.

  Business Response

  Date: 10/22/2024

  Hi ******, 
  
  Thank you for bringing this to our attention. I want to sincerely apologize for any possible miscommunication during this time period. I took a look into your account and we do not have any notes whatsoever during your short time with us about not wanting to continue with us. We send out service notifications the leading days before your appointment and none were responded to so we have no idea you do not want your services. I am unable to waive any service charges but I can let you out of your contract at no charge. You can use this as written confirmation that you do not have any further services with us, your billing information is removed from the account, and there will be no charges to your account. If there is anything else we can do for you, please let me know. 
  
  Best, 

• Initial Complaint

  Date:09/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two representatives from Eco Shield were soliciting in my neighborhood, and came to my door about one month ago, I'am a senior citizen, who was very sick that day, they told me the only way I was going to get rid of my mice, was to hire them for two payments of $169.00, one month apart. I had told the representative that I was very ill and couldnt see well, he made me sign something on his phone for the two treatments. They sent a young kid on 8/5/24, and 9/5/24, to do "treatments", then they sent someone to do an "inspection" on 9/10/24, his name was *** ****, and he told me I have termites on top of a mouse infestation, then he gave me paper work, that stated to get rid of my **************** I would have to pay another $4,161.00, which I dont have, then he tried to get me to sign up with eco ******* loan company, I would not sign it.Then I called another pest control company, the owner came to my house for an inspection, his name is ***** ***** from ********* ***, he owns ***** exterminating **************),Mr ***** told me I was totally being taken advantage of, and that the $338.00 I already paid was WAY too much, and my problem could be solved with out spending all that money, he was very upset that I was being taken advantage of so much & advised me to report it.After my visit with Mr ****** I called Eco Shield and told them I do not want any more treatments, and I want to cancel my services, they immediately sent me a bill to my e-mail address for another $200.00 for cancelling, this was on tuesday, 9/17/24.

  Business Response

  Date: 09/19/2024

  Hello ,
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:09/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached at my residence in April 2024 by a sales representative from the company regarding pest control solutions. The representative informed me that I would get the introductory price and could then cancel after my August 2024 treatment. When I called to ****** the company representative informed me that I would be charged $201 to cancel my service. When I told the representative that his salesperson told me I could cancel he said that there was nothing he could do about it and was going to charge me $201 dollars. This seems to be intentional deception on the part of the company ********** and is misleading to consumers. I am writing to inform the BBB of this issue because I feel it places consumers at risk.

  Business Response

  Date: 09/19/2024

  Hello, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I unfortunately cannot refund the cancellation fee at this time due to terms and conditions nor service charges due to product use. If there is anything else I can do for you, please let me know. 

• Initial Complaint

  Date:09/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up with this company in May 2024. We have had two applications and were told we would see a major improvement at this time yet we still pests all over our garage. They have not preformed the service that was promised and now want to charge us to cancel. They provide horrible customer service and don't care about their customers. We should be abl to cancel when the service provided is not what was promised. We already wasted $400 on this service and want to not have anymore contact with this company.

  Business Response

  Date: 09/08/2024

  Dear *****,
  
  Thank you for sharing your feedback. We understand your concerns and want to ensure they are addressed. Upon review, the remaining $200 balance has been waived.

  Business Response

  Date: 09/25/2024

  BBB,

  The desired resolution has been met. We do not see any additional communication from the consumer.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the Owner of Van Den ***** Pest Control. I have had numerous customers of mine have Eco shield door knock (without a soliciting license) trying to hard sell them and earn their business. I have no problem with competition, however, Their Sales people continue lie and state that Van Den ***** Pest control is going out of business, or being sold to a random nation wide chain. They are fabricating a lie to my customers and using that as a tactic to try and gain customers. This is poor business practices and I would like to see this change.I have called their ************ location and talked with a "Manager" 3 separate times informing them of this and that Van Den ***** Pest control remains in the Family and will. Their actions have not changed and that is not right.

  Business Response

  Date: 10/06/2024

  Dear Mr. *** Den *****,
  
  Thank you for bringing this matter to our attention. We take such concerns seriously and appreciate the opportunity to address them.
  
  Upon reviewing your complaint, we have confirmed that EcoShield Pest Solutions has not had any sales representatives in the ******* area, where the majority of your customer base resides, since late July. While the interactions you are referring to may be from earlier this year, we want to assure you that it is not our policy to misrepresent competitors during our sales process.
  
  We will ensure that our sales team refrains from using any misleading information about *** Den ***** Pest Control moving forward. Additionally, we will make sure our representatives comply with all local solicitation requirements in the areas we operate in.
  
  Thank you again for bringing this to our attention, and please dont hesitate to reach out if you have any further concerns.
  
  Sincerely,
  EcoShield Pest Solutions

  Customer Answer

  Date: 10/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as they do not perform these types of lies and sales tactics in the future.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:09/04/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales representative from Ecoshield came to my home and talked about pest control services, I told him I didn't have the money, and wasn't interested, he asked me for a signature to let his boss know he talked to me and would get credit. They came while I was gone and sprayed and put chemical out, all 3 of my dogs got sick. I called company and they said I signed a 2 year contract and I would have to pay to cancel. Then the person on the phone kept trying to sell me more things.

  Business Response

  Date: 09/19/2024

  Hello,
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith and have closed your account. I hope this helps and you are able to find the treatment that is most helpful for your home. 

  Customer Answer

  Date: 09/19/2024

  I just wanted the company to know that when I first called them to complain about my dogs being sick, they didn't have my correct phone number on file and also an incorrect email address, so I didn't receive a bill or any text messages regarding this until I called and complained about my yard being sprayed and they put in my correct contact information.  Just wanted everyone to know that.  Also was wondering as they closed my account I have already paid some money, and was told of a cancelation fee, and was wondering what was waived and how much more I will owe?

  Business Response

  Date: 09/25/2024

  Dear BBB Representative,
  
  We are currently reviewing the details of the complaint submitted against us. In order to thoroughly investigate and provide a comprehensive response, we kindly request a 7-day extension to finalize our review.
  
  Thank you for your understanding and consideration

  Customer Answer

  Date: 09/30/2024

  Not sure what I need to do at this point?

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22236040
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *****

  Customer Answer

  Date: 10/01/2024

  The company (ecoshield) asked for more time, and I wanted them to let me know what amount of money they are waiving

  Business Response

  Date: 10/03/2024

  Hi ****, 
  
  Thank you for reaching out with this information. I want to sincerely apologize if our product made your animals sick. I took a look into your account and noticed your account has been closed and your early termination fee has been waived. Please let me know if there is anything else I can do for you in this process. 
  
  Thank you, 

  Customer Answer

  Date: 10/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I showed the *** the major areas of concern and what issues I had with wasp nests and spider webs on the exterior of the home. After the first ********** came out I noticed that the areas of concern were not addressed and that webs and wasp nests were still present. I then attempted to reach out to the *** that signed us up for service as he told us that he would be the point of contact with the company. He said that he would have another tech come out to address the issues. This was attempted in early August. The issues (wasp nest and spiderwebs as well as ant nests) were still not addressed when the second tech came out. I again contacted the *** with the company. He assured me that someone would be out at my address on Saturday August 10th between the hours of 1000 hrs and 1200 hrs. I came home at approximately 1500 on that day and the service was still not completed. I contacted the *** and within 3 minutes of me getting off the phone a tech came speeding down our block. I met the tech outside and showed him the issues that I was having. I told him that I had to take my children somewhere and would return. Before I left I showed him the wasp nest again. When I returned the webs were gone but the wasp nest was still present. I had to take care of this issue myself as the third tech did not. I then attempted to contact the *** that was to be my point of contact with no response. I left 3 messages for him to call me back as well as a text message. The *** said he would provide for services not rendered at my address. Today I was told that I was being transferred to a manager and after my conversation with them was told that the person that I was talking to was not a manager but that all managers were again busy and would have to reach out to me. I let them know that I work an overnight job and am not available most of the day for phone calls as I am asleep and they said that they could not guarantee when someone would reach out to me.

  Business Response

  Date: 08/27/2024

  Dear ***********,

  Thank you for sharing your experience with us. We understand your concerns regarding the service visits and the lack of follow-up on the issues you pointed out. We take these matters seriously and want to make things right.
  
  To address your concerns, we would like to offer the following:
  
  We will waive the Annual Commitment Discount Payback for canceling the service agreement prematurely. This will allow you to cancel the service without any additional charges.

  
  Our scheduling department will reach out to you to arrange a complimentary touch-up visit at a time that is convenient for you. We want to ensure that all areas of concern, including the wasp nests and spider webs, are thoroughly addressed.

  
  Please let us know if this works for you. We appreciate your patience and look forward to resolving this matter to your satisfaction.

  Customer Answer

  Date: 09/02/2024

   
  Complaint: 22164896
  
  I am rejecting this response because:

  We have had techs out to our property 3 times and I had do take care of the issue myself.  We did not get even the basic items addressed on any of these three visits.  Since I took care of the wasp nests and spider webs having a tech come out for a fourth time would do no good.  We would like a full refund and the fee to cancel waived.  This is what was promised by *** the sales *** that came out that is now no longer taking my calls or responding to me.  You have a 100% satisfaction guarantee and you are not living up to it.

  Further, I was promised a call back from an upper manager twice and did not get either.  I tried to deal with your company directly and was brushed off and not even given a call as a common courtesy.  The customer service that has been offered has been horrendous.  The sales *** (that promised that he was our point of contact) will no longer take my calls nor respond and the customer service ***s that promise that I will get a call back do not follow through.  Over all this has been the worst experience I have had with a company.   

  
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/11/2024

  Dear ***********,

  We do not have a 100% satisfaction guarantee. Our 100% guarantee provides you with 3 free touchup visits to fix any pest activity, or your next full service is free. Our records show that you have only had one touchup visit. If you have any texts or written documentation between you and *** of the claims you mentioned, please provide those here for further review. 

   
  

• Initial Complaint

  Date:08/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield led me to believe when I called in November of 2023 that my request for cancellation of the contract at the end of 12 months would be honored. They did not inform me that their policy was that I had to call to request cancellation AGAIN after the 12 month period was fulfilled. The wording of the last sentence of the Notice of Right to Cancel is "Upon completion of the initial term of this Agreement, services will automatically continue at the same frequency until cancelled by the customer." That does not make it clear that if I got assurance services would be cancelled, in November of 2023, after completion of the initial term in July 2024, that I would need to call AGAIN and request cancellation AGAIN at that point. This is dishonest business. I would like my 8/8/24 payment of $109 refunded.

  Business Response

  Date: 08/26/2024

  Dear ****,
  
  Thank you for bringing this matter to our attention. We have carefully reviewed your account history and the details of your request. Our records indicate that we did not receive a request for cancellation following your visit on 5/17/24. As per the terms of your agreement, services automatically continue at the same frequency after the initial term unless a cancellation is requested.
  
  We sent appointment reminders before the 8/8/24 service, and without written confirmation to cancel, the service proceeded as scheduled. As the service was completed, we are unable to issue a refund for the payment made on 8/8/24. However, your account has now been closed, and no further charges will occur.
  
  We appreciate your understanding.

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22157601
  
  I am rejecting this response because:
  The contract does not make it clear the cancellation request must be made after the contract end date. I made the request in Nov of *********************************************************************** May 2024. I was not told I would have to make the request twice. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 09/02/2024

  Dear ****,
  
  Our team members are trained to inform customers that they need to call in to close their account once the agreement is completed. We are unable to automatically close accounts at a future date if appointments or services are still pending.

  Customer Answer

  Date: 09/09/2024

   
  Complaint: 22157601
  
  I am rejecting this response because:
  Please share the recording of that phone call wherein the service representative informed me I would need to call in again to cancel. You may have trained them that way, but I dont believe that is what I was told on that original phone call wherein I asked that service be cancelled when the year was up. 
  
  Sincerely,
  
  *******************