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Business Profile

Pet Services

Puppies.com

Reviews

Customer Review Ratings

4.38/5 stars

Average of 304 Customer Reviews

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Review Details

  • Review fromKenneth S

    Date: 07/12/2024

    1 star

    Kenneth S

    Date: 07/12/2024

    Puppies.com is a website with good intentions but horrible and abusive in reality. They have breeders listed within who are thieves. Some steal your deposit money and never provide a pup. I have reported one to the **** There is another breeder of the same dog type who will not sell me a dog for unknown reasons. This site is a waste of time and aggravating to use. Stay away, far far away. In dog language Woof, Woof, Woof.********************* I would leave them a negative evaluation if one was available.

    Puppies.com

    Date: 07/22/2024

    Hello,It's unfortunate that you did not have a good experience on the site. Puppies.com provides a space on the internet for buyers and sellers to connect to buy and sell dogs. All transactions are done directly with the seller and outside of the website. If the seller you dealt with did not follow their contract we suggest contacting the local authorities for assistance in getting the situation resolved. Hopefully you can recoup your money through the avenue you paid and the issues you encountered with the seller can be settled. We do offer Buyer Tips and Report buttons on every listing and profile to assist in having a safe transaction. If you have further questions please contact us at ******************** Puppies.com Support
  • Review fromLorie F

    Date: 07/12/2024

    5 stars
    Excellent website with tons of filter options. Was able to find the right puppy for my family in less than 48 hours using the local/breed options. Loved the messaging center for communication with breeders who don't provide a cell number until they've met you.Highly recommend for anyone looking to add a new pup to their family!
  • Review fromElizabeth M

    Date: 07/12/2024

    5 stars
    The site listed everything we needed to pick out our ****** I've been looking for over a year and waiting for the time to be right. I cannot describe the feeling that our *** has brought into our lives. So adorable so easy going and wanting to please. It's truly a joy to have her and to have used the site was a added bonus.
  • Review fromNelson J

    Date: 07/12/2024

    5 stars
    Using Puppies.com was a great, simple, user friendly experience! It was so easy to navigate and useful when trying to communicate with the seller. I would recommend it to anyone interested in buying a new furry companion
  • Review fromDARREN S

    Date: 07/10/2024

    5 stars
    Puppies. Com helped us find out little ****** After losing a dog to old age at the start of the year we were overjoyed to finally find out new puppy. The breeder was wonderful and puppies. Com have is all the info we needed. It was as truly awesome experience
  • Review fromLorna S

    Date: 07/08/2024

    5 stars
    I have found beautiful, wonderful puppies over the years that have made great additions to my family. The sellers have been great! They have been very helpful in providing information, and helpful with the logistics of getting the puppy across many miles to me safely with either a meet up/pick up or arrangements with a wonderful ground transport group that cares for the puppy while in their service. Sadly, the reason for me to use Puppies.com has been because of a loss of a beloved pet to age. I have been rewarded with finding a happy and healthy puppy -- that by no means replaces the one lost but brings its own unique personality to my home. Thank you Puppies.com for providing a trusted source for finding and securing for purchase puppies and young dogs.
  • Review fromKat T

    Date: 07/07/2024

    5 stars
    Puppies . com is great. I've told everyone I know about how I found our 2 new family members. *********** are absolutely great, loving & healthy pups. The app filters were easy to use and it didn't take long to find the puppies. The breeders were great and gave me lots of info about their parents and the pups. Thank you Puppies. Com for being the link to completing our family.
  • Review fromAngie T

    Date: 07/01/2024

    5 stars
    I like puppies.com very much and as a breeder, I have had really good luck selling my puppies on the site. The site itself is easy to use and I have no complaints. I have been a long time user of the site and have many testimonials which is really nice for people to see and give them confidence that they arent dealing with a scammer or something. Ive had absolutely zero problems. Not only that, but I have also purchased a few pups from the site as well and actually made a really great friend with another breeder. :)
  • Review fromLaura S

    Date: 06/29/2024

    5 stars
    We found our next pup. It was easy searching with the filters. We had great sellers.
  • Review fromDemetri m

    Date: 06/26/2024

    4 stars

    Demetri m

    Date: 06/26/2024

    I had okay results using the site. initially for buying and subsequently for selling. Its helped me find buyers for half of my litter and I paid for premier listing and boosters but I dont believe they work as well as they lead you to believe. Personally, because I am the only person in my area with my breed, a booster does nothing i found out because it only boosts you when a person is searching by city/breed. thus, if youre the only one, you're atop the list. Type in only your location, your listing isnt at the top or even within the top few pages. Type in only a breed, youre not at the top. kind of feel scammed on that note but given everyone has somehow been misled to believe that banning ********** and other options is going to help prevent "puppy ***** and Back yard breeders" theres few alternatives that have decent traffic. i ackknowledge My experience could possibly just be having puppies at a bad time economically as everyone's on edge tightening belts fearing lay offs plus AI and mass illegal immigration disrupting job security. A feature I would like is to have access to what puppies actually are selling for, not just what they're listing for. that would be a helpful tool for breeders to have up to date market data for pricing.

    Puppies.com

    Date: 06/27/2024

    Hello,We are happy to hear we were able to assist in getting half your litter sold. The boost page does clearly state that paying for boosting will boost in city/state searches. We appreciate your feedback and it will be taken into consideration for future site improvements.Thank you for using Puppies.com!

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