Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 18th of 2023, I told **** ***** I was ready to purchase an engine. Mine had recently blown and I needed a replacement. **** told me it would be $4,184. I would receive a $500 core refund whenever they received my old engine back and shipping cost $489 which was also included in the $4,184 price. After a week or the engine arrived. I had it installed. It worked for about ***** miles and started having the same issues the original engine had. I reached out to Accurate Engines and I talked to ********. ******** said I needed to have the engine pulled and shipped back to them. If it was their problem then they would reimburse me. My mechanic looked at it, and we agreed that the crank shaft was not timed right or something along those lines. We shipped the engine off and Accurate Engines said they fixed it and sent it back. The mechanic reinstalled the engine. The moment he turned it on, it was having the same exact issue as it was having when we sent it off. I called ******** who said "pull it out and send it back to us again". It costs over $3,000 to remove and install an engine. So for her to say "pull it out and ship it to us again" is absurd. No reimbursement for the first time removing the engine. I shipped it back to them. They said they fixed it and that it was the crank shaft. One week of driving and the engine is failing for a 3rd time. I called and ******** said "well it's the mechanics fault". I told her "so you're telling me that the crank shaft which is at the center of the engine is the mechanics fault when they don't even touch it?" she said "yes". After going around in a circle I asked if I shipped it back again can I have a new engine or a reimbursement. She said no to a reimbursement and that maybe a new engine but no promises. They paid me once around $1,500 and 2 times $1,000 for removing and shipping the engine back. That amount barely covers one removal and install of the engine. I am looking for a complete reimbursement. Talkd last 3-25

• Initial Complaint

  Date:05/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered engine came damaged on truck i refused delivery shipped on defected wooden pallet. They keep $1552 of money unbelievable. Want refund.

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Owner of company: ***** at ************ Salesman: *** *******, ***************************** *****************-531-2050 Office girl, ********: ************, ****************************** My mechanic: ***** Pieper *******, 808-Accurate Engines cashed the check for the engine on Jan. 28, 2025.The check was for $3414.00 4.6L Re-Manufactured Engine One way shipping Standard Warranty of 3 years Your order should ship approximately 3-5 business days after you've placed it. If it is beyond the farthest time frame given and you have not received email confirmation of shipment contact ******** or email for status update. Once shipped, you will be notified via email with tracking information linking you directly to RL Carriers website. Nature of dispute: My mechanic in ****** says the engine is the wrong engine and I should return it. He has tried a few different flex plates to see which one fits but none of them fit to my car, my mechanic says. My mechanic and me have made many, many calls to their office to see how we can return the engine or fix the problem but the company rarely answers our calls or messages we leave. It is so frustrating for this company's delays and non-communication with us. It's been months that we are trying to contact them but it's fruitless. I want and told them by leaving messages that I want to return the engine and receive my money back. The order was made in February but till today, we haven't been able to get help from this company and so I want my money back.

  Business Response

  Date: 05/22/2025

  We paid for a flex plate from an AutoZone in his town for the customer to have for this engine.

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23361796
  
  I am rejecting this response because: Accurate Engines did not buy a flex plate part at Autozone for my mechanic.  I have attached an email from the manager of Autozone in ****** below.  His name is ****** ******, manager from Autozone. His number is ************.   My mechanic is ***** Pieper ******* and his number at **** Auto Air Conditioning is ************.
  

  "Good morning *******,
  
  Per our conversation, I wanted to send you a confirmation email that about a month and a half ago you were questioning if a vendor contacted my store to purchase a flex plate for the engine that you ordered online from Accurate engines and online vendor. The company did reach out but my store team denied processing the requested order as it seemed like it was fraudulent and requesting the incorrect flex plate that did not match the flex plate needed based on the vehicle information.
  
  Thank you"

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an engine them in January. When the engine was received, one of the heads was incorrect. They sent a new head in February. After I had the head changed out the engine doesn't run. I was told to send the engine back with my timing cover and oil pan and they were going to check it out. They received the engine on March 3. I spoke to ******** and she told me that someone would let me know something in a week. I received a partial refund in mid March, but haven't been able to reach anyone to talk to. I have left messages for two months trying to get my parts back with no response. So I decided to reach out to the BBB to see if you could help.

• Initial Complaint

  Date:04/23/2025

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an engine from this company in July 2024 I have not received either the machine or the money A total of $8993.00 was paid

  Business Response

  Date: 04/28/2025

  We had engine ready for 4 months. Customer had no money for the balance owed. We waved the balance and are processing an engine now. 

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23242563
  
  I am rejecting this response When I called to know what the status of my order was. They told me that there was no problem that I paid the other half and that they would send it to me in 3 weeks if they had told me that they were going to delay in sending me the engine what I took to contact them I would have canceled the order but instead they told me that there was no problem that in 3 weeks they were going to send it another thing is that when I asked them for the policies for refund they refused to send them to me what I received were some texts telling me how much I would pay to cancel and I told them to take the money from the cancellation and send me the rest of the money then they texted me saying that there was no chance of them making me a refund this is a scam now I already know because of their bad reviews
  
  Many customers have complaints about receiving junk engines that fails in the first hours of installed not even days
  
  That's why instead of them sending me a defective engine like most of the ones they sell, I want a full refund of the money
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/24/22 I brought my truck to accurate engines for a complete engine rebuild and I have had to return to them for engine blowing white smoke I had engine exact manifolds done and they have been leaking from day one no solution for that they took my vehicle after waiting for 2 weeks to get it in under my warranty and 2 weeks in she tells me later next week it would be done well I was patient and called 10 days later she referred me to ***** a mechanic I assume he had not even started to work and refused to service my truck saying I had no warranty when it's been there at least 2 to 3 times and I'm still getting white smoke burning a quart of oil between changes and he said get it out of here

  Business Response

  Date: 03/04/2025

  Customer never turned in their warranty, therefore it is not covered under warranty. The vehicle is also in such bad shape we are concerned about touching this vehicle at this time. All the tires are deflated, windows are broken out, there are hangers trying to hold things together inside. We have asked the customer to pick up and have been in touch with the customer. Customer refuses to come and pick it up. 

  Business Response

  Date: 03/12/2025

  We responded this on March ****** (was this response received)

  Customer never turned in their warranty, therefore it is not covered under warranty. The vehicle is also in such bad shape we are concerned about touching this vehicle at this time. All the tires are deflated, windows are broken out, there are hangers trying to hold things together inside. We have asked the customer to pick up and have been in touch with the customer. Customer refuses to come and pick it up. 

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a remanufactured engine and had it shipped and installed. After driving it 690 miles the check engine light came on We were on a cross country trip so we called a diesel shop to have it looked at After inspection they discovered a lifter was bad on it We called accurate since it had a warranty and they informed us they wouldnt help us. They want us to pull the engine, ship it back and then they will decide. After the conversation it was already clear they would find something wrong that they wouldnt cover the engine The diesel shop will charge thousands to pull it so now the debt because of their mistake will be astronomical DO NOT DO BUSINESS WITH THIS FRAUDULENT COMPANY THEIR WARRANTY MEANS NOTHING

  Business Response

  Date: 02/21/2025

  We talked to you on the phone on 2/18/2025 and we are more then willing to help you. We said all you need to do is pull the engine and send it back. We also told you we would pay R&R under your warranty terms and conditions. You asked us to pay your tech before we even know what is wrong. We also told you that we would do a fast turn around for you. Your warranty needs the engine back to see if we can repair it or if it will need a new block. Please let us know if you are willing to let us help you.

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a diesel engine from this company via phone June 24 of 2024. The engine was shipped to ************* in ******, *** and my old engine was shipped back for the core charge. The rebuilt engine was installed in Oct at their shop. The engine ran in the truck for approximately 1-2 hours at idle speeds to check and bleed fuel and cooling systems etc.. The truck was driven by the mechanic approximately 3 (three) miles on October 21st, 2024 and developed an engine noise. The truck was pulled back to C&K and after further inspection the oil filter was cut open and showing metal filings. Accurate engine was contacted and gave C&K Equipment specific instructions on how to ship it back. Tracking shows that Accurate engines received my engine there on November 15th of 2024. After many phone calls, e-mails and text messages I have no information or deadline for a replacement engine. I have also asked for a refund to no avail. Accurate engines did send a check to me for the core charge. The last e-mail I received said that they are refusing a refund and are waiting for an "inspector". They will not tell me who or where this inspector is from. This vehicle is a 2010 **** F-350 for my business and personal use. I had to leave many new and used parts on the engine when it was sent back at their request. I have approximately $11000.00 invested in the engine sent back and now have no core to send to a different company and or the new parts still on my engine at Accurate Engines. I would need those part back to even install another new or used engine. I have had no vehicle to drive since July of 2024 and am hiring people to pickup and deliver things for my farm here in Southern, **.. I have also paid all the labor out of pocket on this project.

  Business Response

  Date: 02/05/2025

  We are trying to get him here this week, but are unsure of the exact date yet. 

  Business Response

  Date: 02/05/2025

  We are trying to get him here this week, but are unsure of the exact date yet. 

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22901307
  
  I am rejecting this response because:
            I have been told at least 10 times they are checking on my engine.  I was told on December 17 of 2024 they were trying to ship my repaired engine back to me by the following Friday.  December 27th 2024 I was told the block was bad and my engine would ship the following week.  I was informed at a later date that they had been checking on the wrong engine this entire time.  January 21st 2025.  Shop is backed up my engine has not been taken apart.

            These are just a few messages of many e-mails and texts.  The engine was sent back to warranty with many new parts left on at the request of Accurate Engines. We have those e-mails as well. I can not afford this down time with this vehicle.  I can not afford in the future to be without a vehicle 6 months every time the engine goes down or has a warranty problem.  This engine failed on the test drive by the mechanic. I never drove the vehicle. This company has a proven track record on BBB , online court records and posted You Tube videos of early engine failure.  Reference is being made to an insurance inspector looking at this engine.  My engine failure is not being covered. It has nothing to do with Accurate Engines  receiving money from their builders insurance.  I do not want a low quality engine and I do not want to be in business, warranty wise, with this company.  I propose and have asked via e-mail to be refunded for my engine and I will pay the shipping back for my new and small parts left on the engine. Oil pan, harmonic balancer, rocker boxes and bolts, valve covers and bolts, fuel injectors and cross over tubes, wire loom, glow plugs and water pump housing.  If I do not get these parts it will cost greatly to replace them as well as add more core charges with another company. The bill on installing and taking back out the engine in question was approximately $3800.00  I have already paid that and will not pursue any of this at this time if the refund is given.  Accurate engine can stand the $250 shipping charge back to their company and keep the long block including heads for their own use. I was charged $8001.00 for the long block and cam.  That is the amount, $8001.00 , I am asking with my parts shipped back to me in good condition and well packed.  If this matter needs to be settled in circuit court then all these other costs will be considered as well as how it has and is impacting me financially.  I would think it in both our best interests to be done with this quickly. 
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a engine from accurate engines the purchase agreement said I would be refunded the core charge within 30 days of receiving core they have had the core for more than 3 months yet no refund then the cam phasers they put in the motor are defective (per ***** I am having the problem fixed by a certified mechanic but accurate engines says they wont cover the repair that I have to pull the engine send it back to them and pay a 500$ shipping fee no where in their warranty does it say the engine must be returned to them it states they will pay 55$ an hour labor and that defective parts must be returned

  Business Response

  Date: 01/08/2025

  We have texted the customer and have asked for him to provide a picture of the boxes for the gaskets. He provided us with two gasket numbers, one of them is correct, but the other one we cannot get our hands on.  In regards to the core refund the the core department is mailing his check out to him in the very next round of checks to go out. He should receive the core check to the address on file around the middle of January. Could the customer please send us pictures of the gasket boxes?

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22779222
  
  I am rejecting this response because:
  My complaint has nothing to do with gaskets I dont know what they are talking about this is about honering the warranty for defective cam phasers 
  Sincerely,
  
  ******* *********

  Business Response

  Date: 01/09/2025

  WE have texted and called customer asking for pictures of the boxes so we can further assist him with the issue. We have has no communication with him as on 1/9/2025.

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22779222
  
  I am rejecting this response because:my complaint is about failure to honor warranty I dont know what they are talking about regarding boxes they sent me emails saying they will not cover repair that I have to send them the motor back but that is not in line with the warranty 
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 01/14/2025

  WE talked to the customer on January 7, 2025. We have tried to help the customer. We need the engine here for inspection per the customer third party warranty. He said they will not send the engine back to us for inspection, because no where in the warranty does it state the engine has to come back to us. The phasers that are in the vehicle are directly from ****, so we would need the engine back here so we are able to warranty those, and make sure there is no other damage to the engine that will need to be repaired or if the engine needs a  block replacement, per third party warranty. They will determine this during inspection of the engine. We have told the customer several time that we will scheduled the pick up and as soon as the engine gets here we will have the third party warranty inspected and ship the engine back to him once repairs are done. WE have also stated that the third party warranty only pays so much money and the phaser repair his shop is asking for is too high for the third party warranty to cover everything, without their inspection. We have been in contact with this customer via text messages and phone calls. We have talked with this customer on December 3rd and the 31st. As well as in January on the 2nd and 7th, to where we told the customer that the repair was not approved through his third party warranty and warranty request the engine here for the repair to be done in the best way possible and cheapest for customer. We are only looking to help and would love the customer to give us a call so we can set up the pick up for the engine. We will make the turn around of the engine as fast as possible. We have also told the customer the third party warranty only pays $55.00 per hour per ******** for removal and reinstallation of the engine and we would try to get it approved for $75.00 per hour for the customer, in order to keep his costs lower. Customer has refused. 

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22779222
  
  I am rejecting this response because:
  Accurate engines does not guarantee the repair will be covered they also state I must pay 500$ shipping to get my motor back they have hundreds of complaints online about their very slow turn around time my sales agreement stated I would be refunded my core charge within 30 days of them receiving the core they have had the core for 4 months and I have yet to recieved my refund they promised the motor came with a water pump which they failed to send and there was a broken bolt in the head they told me to fix the warranty does not say I must send the motor back only the defective parts I am aware of what the warranty says they pay for labor but they are refusing to pay the discounted labor or parts every phone call with them they have been extremely rude and unhelpful 
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:01/03/2025

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a remanufactured engine from Accurate Engines on 8/1/2023 invoice #*****. It has a limited engine warranty ******* mi/36 months. It was installed the first time on 9/13/23, I drove it 333 miles and found antifreeze in the oil/engine knocking. Accurate had engine picked up 11/28 for repair; when the next engine was installed 3/13/24, I drove it 638 miles the same issue developed.7/18/24 Accurate Engines picked up for repair. 7/30/24 Accurate called said engine is ready but there would be a $500 towing fee to ship it to me. I drove 416 miles & picked it up (833 mi rd trip)$250 cost. 9/26/24 had engine installed the 3rd time, drove it 2 miles the same issue antifreeze in oil and engine knocking. Accurate Engines had it picked up on 10/24/24. I emailed them 11/29/24 to see if anybody could help with this engine problem. They emailed back 12/2/24 and said they would look into it and get back with ***** of now 1/2/2025 I have not heard back from anyone at Accurate Engines. I feel that they are unable to provide me with a good engine. This vehicle has not been driveable for 17 months and I have no engine now. I feel I have been patient with very little communication on their part. I would like my money i paid for the engine, and money i had to paid for Engine 2 and 3 for removal and installation, Which i would not of had to pay if i would of gotten a good engine to start with.The cost to me for removal and installations on 2 & 3 is $1273.43 making the total refund as I have no engine $4657.43.

  Business Response

  Date: 01/03/2025

  We are shipping the customer a second new engine. We are also accepting his defect engine back. When testing for the defect engine occurred we found no leaks.

  Customer Answer

  Date: 01/05/2025

  I will except the offer of the second new engine as long as they ship back my harmonic balancer, key way and bolt for the balancer, valve covers, timing chain cover and oil pan cover. Which was ask of me to send with the last engine that was sent back there factory.
  

  Business Response

  Date: 01/07/2025

  Yes we will ship those parts back to the customer. All customers get those parts back. 

  Customer Answer

  Date: 01/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

  Customer Answer

  Date: 02/10/2025

  Accurate  Engines has not contacted me, and i have not received another engine are my parts from the old engine they wanted me to leave on when it was shipped back to them as of 3/10/25.

  Customer Answer

  Date: 02/11/2025

  
  

  The message I sent on 2/10/2025 should have read:

  Accurate Engines has not contacted me and I have not received another engine are my parts, from the old engine they wanted me to leave on when it was shipped back to them.

  Engine was shipped back on 10/24/2024.