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Average of 185 Customer Reviews
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Review fromSarah S
Date: 06/17/2024
2 starsSarah S
Date: 06/17/2024
This company is pretty horrible to deal with, I would not recommend using them. They will not really cover anything and they lie and tell customers that they must speak to the contractor before doing work and that's not actually true. They will not pay for most claims and they will find any reason to try and confuse you into believing why a claim isn't covered. I won't be renewing my warranty with them, they lost my business by being scammy and unprofessional. I gave them 2 stars because they do answer phone calls (better than email only like some companies do) and have a web-based portal for customers, but that's all I can say that is positive.
America's Preferred Home Warranty, Inc.
Date: 06/20/2024
Hello ***********************,Thank you for taking the time to leave us a review. I would like to review your claim, but I am unable to locate your account with the limited information provided.Please send this review along with your property address and contact information to **************************** and I will be in contact with you. Respectfully,Customer Care Support TeamReview fromSimone G
Date: 06/11/2024
1 starSimone G
Date: 06/11/2024
We have been introduced to APHW by our realtor with the promise of great service, by the way the same realtor mentioned in many other reviews. trusting her we renewed our warranty, including additional coverage, once the original contract expired. On the pro it is easy to get in contact with the agents and connect with the company.We have an issue with our AC and the only way for APHW to help is for us to sustain a $2500 leak inspection, fully paid by us and only then they will know if and how they can support, or, thanks for the option we can proceed with the replacement of the unit at our cost. And all of this with an AC unit using forbidden gas (we wont be able to refill it anyhow).The only results of having the insurance is the waste of time for me to open the claim and for our technician to connect.America's Preferred Home Warranty, Inc.
Date: 06/14/2024
Hello ******, Thank you for taking time to submit this review.Upon review of your HVAC claim for your central air conditioner, I'm pleased to see that we were able to make an adjustment in your favor. I attempted to contact you regarding the adjustment, but I was unable to reach you.Please call our *************************** anytime at ************ (We're available 24/7/365) and follow the instructions left on your voicemail. We look forward to speaking with you soon.Also, did you know we offer a free online blog? Its full of helpful articles and videos with tips and tricks to help keep your home running smoothly: **********************. ************************** Support TeamReview fromTyler S
Date: 05/14/2024
1 starTyler S
Date: 05/14/2024
They will not cover Hardly anything on a replacement AC. Only wanted to cover the minimum of 500 dollars towards a replacement but they wont tell you that it is prorated when you sign up for the warranty. This business is a complete crock. Makes me wonder what all they do cover. I even had the unit inspected before the purchase of my home which came back fine. But as soon as the warmer weather came and we started running the Air unit more the unit went out. They only want to pay the bare minimum and will not at least cover half of the cost. Isn't this what Insurance and a warranty is used for . Do better!! **************** is rude and unhelpful when you call them to file a claim as well.America's Preferred Home Warranty, Inc.
Date: 05/15/2024
Hello *****,Thank you for taking the time to submit your review.The contract states that approval amounts for systems beyond manufacturers/industrys standard life expectancy are at the sole discretion of the Company. However, upon review of your HVAC claim, Im pleased to see that we approved an amount to help offset the cost of repairing or replacing your 32-year-old A/C unit. Regarding the service you received, we have reviewed the calls and determined that our staff provided a quality interaction, doing as much as they could while remaining within the parameters of the contract.The warranty offers coverage on a wide range of items throughout the home and attached garage that add further value. Check out the following link to learn more about the items we cover: **********************. ************************** Support TeamReview fromRoosevelt J
Date: 05/02/2024
1 starRoosevelt J
Date: 05/02/2024
They approved my claim. But, said they only paying out 275! The technician told them it was 1077 and they didnt cover the Freon. Which is about 300. So, in a nutshell they only paying for the part thats covered. I asked whats the point of insurance if you dont pay for the technician. This company is a fraud and a thief!!!America's Preferred Home Warranty, Inc.
Date: 05/07/2024
Hello *********,Thank you for taking the time to submit your review.The contract states that it does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item.Upon review of your heat pump claim, Im pleased to see that we were able to assist with an amount to help offset the cost of repairing or replacing your AC. However, we were unable to assist with the refrigerant recovery as it is only covered through our buyers preferred upgrade.Also, if you have any doubts about the legitimacy of our company or our passion for helping our homeowners, check out the following link to see why we were awarded the 2022 Torch Award for Ethics by the BBB and why we keep an A+ rating: *********************. ************************** Support TeamReview fromStaci H
Date: 05/01/2024
5 starsStaci H
Date: 05/01/2024
We have had APHW since 2017. We have had to relocate for my spouse's job from state to state. When we moved to our current home our sellers included a home warranty that was with another company which I will not name (thumbs down). When that expired, I knew who we were going to go with (APHW, thumbs up). We have had a really great experience with APHW and I can truly say that since we have been with them for so long. I realize warranty coverage can vary from company to company but it is clear what they cover. What I would really like to highlight is their customer service. It is the BEST out of all the different ones we've previously had, and the claims process is easy as well. You can simply log in to your account and start a claim that way or you can call. Regardless, I am always treated kindly, and they are very helpful in answering my questions. I would like to thank ***, ****, ************************************ and *****! I always write down who I speak with because it matters when someone exceeds my expectations. If a homeowner is looking for a warranty company that checks all the boxes, this is it!America's Preferred Home Warranty, Inc.
Date: 05/02/2024
Hello *****,Thanks for posting such a glowing review! Im pleased to hear that youve enjoyed using our home warranty and that youve consistently experienced 5-star customer service.Another great benefit that we offer is our online blog. Enjoy free access anytime to a vast catalog of helpful articles and videos with easy tips and tricks to keep your home systems and appliances running smoothly. Check it out here: **********************. ************************** Support TeamReview fromJohn B
Date: 04/10/2024
1 starJohn B
Date: 04/10/2024
I've had a policy with **** for over ten years and made my first claim today. My HVAC unit nearly caught on fire and they will not cover any part of the repair, labor or parts because it is under a manufacturer's parts-only warranty for two more years. Listen when people tell you not to trust this company, they will find a way not to pay your claim and there's nothing you can do about it.America's Preferred Home Warranty, Inc.
Date: 04/11/2024
Hello ****,Thank you for taking time to submit this review.Upon review of your Gas Furnace claim, I'm pleased to see that we were able to make an adjustment in your favor. I attempted to contact you regarding the adjustment but was unable to reach you. Please call our *************************** 24/7/365 at ************ and follow the instructions left on your voicemail. Did you know we also provide a blog? It's full of helpful articles and videos with tips and tricks to keep your home systems and appliances running smoothly. Learn more here: **********************. ************************** Support TeamReview fromEric W
Date: 03/13/2024
1 starEric W
Date: 03/13/2024
Do not use this company. I had a part of a toilet break and cause thousands of dollars of damage to a home I purchased 2 days prior. They found a minuscule reason to deny the claim that the plumber specifically said was not the issue and that it was normal wear and tear (which is explicitly covered in the contract) yet decided they know better than a professional and denied the claim. This took them 3 months to even call me back regarding this issue. As a first time home-buyer I feel completely duped and disgusted with this company. Look elsewhere for a home warranty.America's Preferred Home Warranty, Inc.
Date: 03/14/2024
Hello ****, Thank you for taking the time to submit your review. Upon review of your concealed plumbing claim, I am pleased to see that we were able to make an adjustment in your favor! Thank you for taking the time to speak with me today. Please follow the instructions that I gave you for receiving your reimbursement. Feel free to contact our *************************** with any questions you have. They are available 24/7/365 at ************ Further information regarding the determination that was made on your claim can be found in the online ************ on our website: **********************. ************************** Support TeamReview fromHolly G
Date: 02/21/2024
5 starsHolly G
Date: 02/21/2024
This week I had a couple issues regarding submitting a home warranty for my buyer. I called and was lucky enough to speak with *******. She was so helpful and answered all of my questions and listened to my concerns. She is a 10 and America's Preferred home warranty is lucky to have her representing them! The world needs more customer service agents like *******!********************* REMAX CrossroadsAmerica's Preferred Home Warranty, Inc.
Date: 02/28/2024
Hello *****, Wow! What a wonderful review. You are correct in saying Prochia is a 10 here at ****. She is a huge blessing here and we are so lucky to have her as part of the **** family. Did you know we have a real estate page on our website with helpful information on providing your clients the best coverage for their homes and budgets? You can check it out here: **********************. ************************** Support TeamReview fromCo C
Date: 02/20/2024
5 starsCo C
Date: 02/20/2024
I already have a policy with ********* Preferred and wanted to add the ****************** and Technology package to the existing policy. *******, the customer service representative, was extremely helpful. My inquiry related to what type of damage or issues it would cover. She emailed me a booklet that explained the coverage. I signed up that night!America's Preferred Home Warranty, Inc.
Date: 02/28/2024
Hello Co Ce, Thank you for the wonderful review! I am so pleased to see that ******* was able to provide you with the information you needed. She is a valuable member of our team, and we are lucky to have her. To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here: **********************. ************************** Support TeamReview fromPATRICK T
Date: 02/06/2024
1 starPATRICK T
Date: 02/06/2024
MY APHW came with the house I bought in November. In January the heat pump located in my garage went out. It took several phones calls and emails just to get a claim started. Then the contractor must call APHW while on site to discuss the repair which was only $160 less my $50 deductible so only a $110 claim...THEY DENIED THE CLAIM stating that only the "CENTRAL HEATING SYSTEM" was covered and not my garage heat pump and I should have read the FINE print. They knew right off the bat the unit was in my garage and should have told me at that time it was not covered instead of stringing me along. I knew this company was a scam but since the home sellers paid for it I thought I would give them the chance to honor their warranty. So for a $110 claim they lost me, everybody I know, and every client of my realtor as a customer.America's Preferred Home Warranty, Inc.
Date: 02/09/2024
Hello *******,Thank you for taking the time to submit your review; I can understand your frustration.Upon review of you HVAC claim, I'm pleased to see that we made an adjustment in your favor. Thanks for speaking with me today about that adjustment and please follow the reimbursement process that we discussed. If you have any questions, please contact our *************************** at ************. They are available 24/7/365. Further information regarding the determination that was made on your claim can be found in the online ************ on our website: **********************. ************************** Support Team
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