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Average of 185 Customer Reviews
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Review fromLeslie G
Date: 02/02/2024
4 starsLeslie G
Date: 02/02/2024
This is for my customer service **** ***** who went back and researched my claim and then called me back to explain it to me. Most people would not take the time. It was refreshing. I am still waiting to see how much the company will reimburse me for the items warrantied so I will won't rate that just yet.
America's Preferred Home Warranty, Inc.
Date: 02/05/2024
Hello ******,Thanks for posting this wonderful review! Im very pleased to hear that **** was so thoughtful and professional, and we look forward to having a chance to earn that last star.Also, the warranty offers coverage on a wide range of items throughout the home and attached garage that add further value. Check out the following link for a refresher on the items we cover: **********************. ************************** Support TeamReview fromAndrew R
Date: 01/29/2024
2 starsAndrew R
Date: 01/29/2024
This company came with the house purchase, just had to pay a monthly fee. We used them once for a cheap repair for our tub and it was fine, maybe a $60 fix. However their site says something like, "things break, your wallet shouldn't". Well, our furnace went out from normal wear and tear, (its an 18 year old unit), and the contractor stated as such to APHW. They denied it stating it was due to not being serviced or whatever and referred us to insurance. However there is literally a log on the furnace that shows the dates of them doing just that. So called insurance and of course they don't cover it (that is what home warranty is for). We spoke with the contractor and they had NEVER had a home warranty claim denied for a heat exchange going out on a furnace that old. We called the home warranty back, they talked to the contractor, contractor called us and said yes the home warranty people seemed to be ok to cover it, we called APHW back again and......they put us on hold for 20 minutes to talk to a supervisor. Came back on the line and denied it again for some other reason about maintenance, told us that there is a clause in the contract that speaks directly to this. I asked where it was.....the representative couldn't find it, and just continued to tell me they couldn't help with anything. Over the course of nearly 3 years we paid in over ***** to these people and they reimbursed us less than $75 on a tub faucet one time. I was upset and it was obvious they were looking for ANY reason to deny us, when I said "you just don't want to cover this do you?" ******* on the phone became obviously irate with me. Needless to say we canceled our policy and had to pay out of pocket for a brand new furnace. Oh, and when we canceled, they asked why, as soon as I started to state the reason, ******* began cutting me off saying "ok" "ok" "ok"......DO NOT GET HOME WARRANTY THROUGH APHW!America's Preferred Home Warranty, Inc.
Date: 01/30/2024
Hello ******,Thank you for taking the time to submit your review; I can understand your frustration.The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item.Upon review of your contracts, I see that we were able to assist you on claims for your plumbing and A/C.Upon review of your furnace claim, I see that the contractor advised that the condensate drain line was clogged and backed up, causing water to flood the heat exchanger. This would not be considered normal wear and tear; therefore, we are unable to assist with this claim. Additionally, the heat exchanger was still under a 20-year manufacturer warranty at the time the claim was filed, which excludes it from coverage.Further information regarding the determinations that were made on your claims can be found in the online ************ on our website: ******************************************** Care Support TeamReview fromDerrick S
Date: 01/25/2024
1 starDerrick S
Date: 01/25/2024
If I could give less than 1 star, I would. Their gimmick is they allow you to select your own vendor to make the repairs and they only cover UP TO a certain amount. My deductible is only $100 and both time I opened claims I was out of pocket $479 the first time and $294. They speak to the technician and you can hear them toggling in their minds how to NOT pay claims. You select the vendor and when they arrive you are left holding the bag and having to pay WAY MORE than your deductible. I absolutely HATE this company and will cancel immediately. PLEASE DO NOT SELECT THIS COMPANY.. I PROMISE YOU WILL REGRET ITAmerica's Preferred Home Warranty, Inc.
Date: 01/29/2024
Hello *******,Thank you for taking the time to submit your review; I can understand your frustration.The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item.Upon review of your account, I see that you have opened 3 claims, including your kitchen appliance claim for your garbage disposal, which was closed after we received your email request to do so.Upon review of your plumbing claim, I see that the shower arm failed, and your faucet was replaced. While we assisted with the cost to replace your faucet, we were unable to assist with the shower arm, as it is not listed as a covered item.Upon review of your dryer claim, I see that we were able to make an adjustment to cover the full cost of the estimate. Thank you for speaking with me today about this adjustment; your reimbursement is currently being processed.Did you know that we also strive to deliver a hassle-free reimbursement process? Thats why we offer reimbursement through ACH. Learn more about it here: **********************. ************************** Support TeamReview fromCyre J
Date: 01/24/2024
1 starCyre J
Date: 01/24/2024
Zero Stars, if I could have given less stars, I would Highly recommend that NO ONE use this insurance company. Unfortunately this is the warranty company that came with the closing for my mothers new home purchase and they have done everything in their power not too pay out. They should also do a better job at training their associates because before getting any work done on our home we did reach out to the insurance company for clarity and was given information as far as pay out that they did not honor. this company should 100% be investigated for fraud. its extremely unfortunate that my mother is having to deal with such a company. And disabled army veteran at that shame on them. by the way, at least two claims have had to be filed and neither of them were honored. This company has lied repeatedlyAmerica's Preferred Home Warranty, Inc.
Date: 01/25/2024
Hello *************,Thank you for taking the time to submit your review; I can understand your frustration.I would like to review the claim(s), however we would need your mother to authorize us to review her account. Please have her send her name, warranty number and contact information to **************************** and I will review her claims.Respectfully,Customer Care Support TeamReview fromThomas H
Date: 01/17/2024
1 starThomas H
Date: 01/17/2024
We have opened two claims since buying our home. Its too obvious that they are focused on finding a reason to not pay anything. Highly recommend NOT using this company.America's Preferred Home Warranty, Inc.
Date: 01/18/2024
Hello ******,Thank you for taking the time to leave us a review. I can understand your frustration, and I have reviewed your claims for a better understanding.The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item. This contract covers only those items which are specified as covered in the section of the agreement titled What is Covered? If a system and or item is not listed as covered, then it is not covered.Upon reviewing your claims, I see that your evaporator coil on your refrigerator is leaking. Per your warranty, the evaporator coil is not a listed covered part and your claim is not approved. In looking at your water heater and air conditioning claims, I see that an amount was approved to assist towards the replacement of the water heater, and your air conditioning claim is still waiting for a contractor to supply the diagnosis.We are 100% transparent about our coverage; if you need a copy of your warranty contract or have any questions, our **************** team is always available at ************. ************************** Support TeamReview fromWinifred B
Date: 01/14/2024
1 starWinifred B
Date: 01/14/2024
********************* on this warranty company! I wish I had read all the negative reviews first and not listened to our realtor about getting the warranty which cost us about $675 for the year and covered nothing. Now they raised the cost up to $975/year so I immediately cancelled the warranty. What a joke! I will put the money in the bank and pay for any repairs on my own without having to worry about getting their approval. Do yourself a favor and put your money in the bank instead of wasting it on this scam!America's Preferred Home Warranty, Inc.
Date: 01/15/2024
Hello ********, Thank you for taking the time to leave us a review. I can understand your frustration, and I have reviewed your warranty for a better understanding. I see that your original warranty was purchased through a real estate transaction, which has special pricing. While our upgraded renewal warranty package does cost more than your original pricing, it also includes new features as we have upgraded our services. That being said, homeowners are always welcome to reduce coverage to our standard package as well. I also see that there was only one claim opened on this account, for which we received no follow-up. If you would like to pursue any further action on that claim before your warranty expires, please contact us. We are 100% transparent about our coverage; you can learn more about what is and is not covered here (**********************), and get a clear look at any limitations here (**********************). Should you have any questions, our **************** team is always available at ************. We are sorry to see you go and should you chose to return in the future, we would love to have you as part of the **** family. ************************** Support TeamReview fromMary C
Date: 12/26/2023
2 starsMary C
Date: 12/26/2023
I think they talk a line of bullshit! Scammers just want your money put the payment into a savings account for ************! At least you will get interest on your money.America's Preferred Home Warranty, Inc.
Date: 12/28/2023
Hello ****,Thank you for taking the time to leave us a review. I can understand your frustration, and with the information provided I have reviewed your claim.The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything. The warranty does not cover repairs or replacements due to missing parts and/or previous improper installation.I see that when we spoke with your contractor, he advised that the cause of the roof leak was due to missing flashing. Per the warranty, this is not covered, and your claim is not approved.We stand by our home warranty 100%. In fact, you can learn what is and is not covered here (**********************), and get a clear look at any limitations here *************************************************** Support TeamReview fromKaren S
Date: 12/26/2023
1 starKaren S
Date: 12/26/2023
I have received an estimate for service repair on my HVAC for **** and they would only cover 700 and they said it was based on the age of unit, one time they said they will cover the service and I had to submit the invoice after they receiving the invoice they denied the claimAmerica's Preferred Home Warranty, Inc.
Date: 12/28/2023
Hello *****, Thank you for taking the time to leave us a review. I can understand your frustration, and I have reviewed your claim. The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item. Approval amounts for systems beyond manufacturers/industry standard life expectancy are the sole discretion of the Company. Upon reviewing your claim, the information provided by the contractor shows that the gas furnace is 30 years old and has passed its life expectancy; we have approved an amount toward the repair or replacement of the unit. In addition to that claim, I see that we approved your refrigerator and clothes washer claims for the amount of the repairs, less your required deductible. We are 100% transparent about our coverage, and we encourage you to learn more about what is and is not covered here (**********************), and get a clear look at any limitations here (**********************). Should you have any questions, our **************** team is available 24/7/365 at ************. ************************** Support TeamReview fromAndrea V
Date: 12/23/2023
1 starAndrea V
Date: 12/23/2023
This is a scam. They are so focused on denying the claims, they offer the dispute option before you've finished speaking. Of course, they're still going to deny your claim after you dispute it. Further, they really make it laborious to access their online claim system. I'm sure plenty of people give up before getting that far. You are better off putting that contract sum in a bank account and applying it to ************.America's Preferred Home Warranty, Inc.
Date: 12/26/2023
Hello ******,Thank you for taking the time to leave us a review. I can understand your frustration, and with the information provided, I have been able to review your claim. The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear; it does not cover everything. This Agreement does not cover any preexisting defects. In order to qualify for coverage, potentially covered items must be fully operational and in satisfactory working condition upon occupancy of the home.Upon the review of your claim, I see that when the claim was opened, you advised the **************** Representative that you found a substantial hole in the drain line of the washing machine and it did not operate properly for you on your first use upon occupancy of the home. Based on the above information, the drain hose for the washing machine was cracked and not operating properly on the effective date of the warranty, and the claim was not approved.We are 100% transparent about our coverage; we invite you to review what is and is not covered here (**********************), and get a clear look at any limitations here (**********************). ************************** Support TeamReview fromPatricia J
Date: 12/22/2023
1 starPatricia J
Date: 12/22/2023
This is the worst home warranty basically charge my mother $125.00 for nothing Sent a technician out that didn't do anything to fix the problem. Then when she called they said they will have to charge her again if they send someone else out at this point we may as well just find a plumber ourselves. What is the need in paying for a home warrantyAmerica's Preferred Home Warranty, Inc.
Date: 12/26/2023
Hello ********, Thank you for taking the time to leave us a review. I can understand your frustration, and I would like to review your moms claim, but I am unable to locate her account with the limited information provided. Please send this review along with her property address and contact information to **************************** and I will be in contact with her. At Americas Preferred Home Warranty, we offer the freedom of choosing your own licensed contractor; check out this short clip to see why our homeowners enjoy this added benefit: ********************** If this review has been placed in error, please let us know. ************************** Support Team
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