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Business Profile

Retail Shoes

Wolverine World Wide, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for Wolverine World Wide, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Wolverine World Wide, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on *********** for four pairs of the Endorphin Elite running shoes (ViZiBlue/Citron and White/ViZiRed, size 5.5). About two days after, I received an email stating that the items were canceled either due to a customer request (which I did not make) or because the inventory was unavailable.However, that explanation turned out to be inaccurate.I called Saucony customer service to understand what happened and was told that the actual reason for the cancellation was a pricing error. They also confirmed that at least one of the styles (ViZiBlue) was still in stock contradicting the emails claim that inventory was unavailable.When I asked whether the original price would be honored or if anything could be done to make up for the experience, I was told the company would not honor the original pricing. I was instead offered a 25% off coupon the same promotion that was already publicly available on their website. This didnt feel like a meaningful or personalized resolution for the situation I had encountered.I want to make it clear that I understand the company may not be legally obligated to honor a pricing glitch and Im not demanding that. But I do believe that the communication should have been honest from the start. The cancellation email gave a misleading reason, and the actual explanation only came after I contacted them myself.All Im asking for is fairness, transparency, and ideally a more appropriate goodwill gesture something that reflects the inconvenience and confusion this caused. If thats not possible, I understand but I hope this feedback is taken seriously and helps improve how situations like this are handled in the future.Thank you for taking the time to review this.

    • Initial Complaint

      Date:05/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against ******* for persistently sending me unsolicited marketing emails despite my repeated attempts to unsubscribe and multiple direct email requests for resolution.I have never knowingly subscribed to *******'s marketing emails. Nevertheless, I have been receiving multiple promotional emails each day from them. I have attempted to unsubscribe numerous times using the "unsubscribe" link provided in their emails, but it does not function properlythe emails keep ********* addition, I have reached out to *******'s customer support several times over email to request permanent removal from their marketing list. Unfortunately, I have not received a satisfactory response, and the emails have not stopped. This ongoing behavior is not only inconvenient but also feels disrespectful of my privacy and preferences.This situation has become increasingly irritating and is affecting my perception of the ******* brand. I believe this could be a violation of the CAN-SPAM Act, which gives recipients the right to opt out of commercial emails.

    • Initial Complaint

      Date:04/29/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      online description does NOT represent the actual type of shoe it is.

    • Initial Complaint

      Date:03/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got a pair of boots for Christmas the whole bottom of both pairs disintegrated and crumbled to nothing I have a pair of Timberlands that I have for 3 years that never did anything like this I will never ever buy another pair of wolverines as long as I live

    • Initial Complaint

      Date:02/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Neve-ending marketing emails flooding my email address even after over a dozen attempts to unsubscribe. **************** has not resolved the issue after multiple chat sessions. I consider this to be digital harassment, and I will not tolerate that.I am not seeking any monetary settlements. I want Wolverine to remove my email address from ALL of its mailing lists permanently, and to never, ever contact me again. They will no longer receive my business, no matter the outcome of this issue. I want it to stop. Now.

    • Initial Complaint

      Date:12/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of hiking boots from merrell online. I paid for these with my checking account card. The order was processed and then shipped. I have yet to receive this order. It is at the ********* location ***** they have had it there on truck to be delivered for 5 days. I get a message from them every morning its on its way to me. I have not received and merrell will not respond back to me through a phone call text message or email. I have called them every morning and they say they can not do anything to help me get my package. I have paid for this order and they have my money but will not work to get my package to me. They could call ****** I just dont know what to do. Merrell in my opinion has committed fraud. They took my money but will not make an effort to get me my package. Thank you

      Customer Answer

      Date: 12/11/2024

      After talking to merrell about my order again and I did mention that I filed a complaint with bbb they decided to just refund my money and not get my order to me. Or at least make sure ***** got it to me. I just wanted my order not my money back but they did not give me that option. It was easier for them to just wash there hands of me. Not a smart way to run a business but. Anyway I have not received a refund nor a email stating that I will be receiving a refund. They did send me a 20% refund. Not a full refund. This is just an update. And I have not received my product either. Thank you for your help in this matter 

      Business Response

      Date: 12/12/2024

      Good Morning - 

      I wanted to respond to Complaint ********. Our customer service team has kept this customer up to date on the status of his shoes as the package was still with ***** with economy shipping. He placed the order on 11/29 and the ground economy shipping option he selected can take up to 10 business days. We received an update from ***** that he received the package yesterday (12/11) at 3:38 pm. 

      We offered to send a new pair with a faster shipping option and for the customer to return the late pair. The customer did not want to return the order and did not want a full refund. If the customer does still want a refund, he can contact our customer service team again at ************. 

      Let me know if any further information is needed. 

      Thanks,

      **** ********

      Customer Answer

      Date: 12/12/2024

       
      Complaint: 22665187

      I am rejecting this response because:
      They told me they were refunding me my money and they have not. When tried talking to them about this shipment they told me they could no longer help me because I was receiving a full refund nor I have not received the refund  And as I stated they would no longer help me because THEY said I was receiving a full refund and to keep the shoes if they were delivered. I was fine with that out come  it was there choice to not assist me any longer 
      Sincerely,

      ***** ******

      Customer Answer

      Date: 12/12/2024

      I did not receive the full refund they offered and keep the shoes (there words not mine) So Im fine with them lying about this. I accept everything as is. I just will no longer promote there products. No further action required on my part. They are not going to do what they tell you on the phone. Again I accept everything as it is 

    • Initial Complaint

      Date:12/09/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a pair of shoes from the Merrell store and the clerk demanded my email. Now I know why: I am getting spammed by this company multiple times a day. I have used their UNSUBSCRIBE link numerous times but get no confirmation it's working--and clearly it's not because they keep spamming me all day. (See pics below of just once instance)

      Business Response

      Date: 12/13/2024

      Good Afternoon - 

      I wanted to respond to Complaint ID#********. We apologize to the customer for any confusion when his email was requested in our retail store. The store associate should have made clear that customers are consenting to emails when they provide their information. 

      However, since he wishes to be unsubscribed, we have now removed this customer from all email marketing lists. It should be updated across all of our systems by the end of the day today and he should no longer receive any of our emails. 

      Please let us know if there are any other questions or updates. 

      Thank you,

      **** ********

       

      Customer Answer

      Date: 12/17/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** **********

    • Initial Complaint

      Date:10/24/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My new sneakers were purchased in July 2024. By 9/30 I noted there are cracks in them on the inner side by big toe area. I sent an email to ******************** on 9/30 and got no response. I then sent another email with a picture to them at customerservice@saucony on 10/3.showing the damage/cracks on both sneakers w/o a response. I gave them the order #, etc. There should have been a response by now. I tried to download the pic for you, but I am unable to do that. I can send it from my phone if you need a pic, but plz provide a number and person to send it to. ******* also has this same pic. It was an Aura TR GTX, color Astro/Dew.

      Customer Answer

      Date: 10/18/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:10/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I didn't understand like these are made extra small it took 10days to recieve I think all my orders online are being messed with possibly to steal my credit. Like almost every order is messed with . I ordered a 9.5 wide these are like a 8.5 reg. Something is going on. Can you let them no after returned to close my account and I won't order online ever again here. I just want to return what I got. I will GO TO A SHOPPING MALL. But somebody is messing with all my orders I think. And my son somebody gave fentynol. And he never done before.

    • Initial Complaint

      Date:09/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought my Merrell Moab hiking shoes 20 months ago for $110. I bought Merrell's because they were supposed to be shoes that lasted. I used these shoes specifically when hiking which is about 4 to 6 times a month only in certain months. I recently was hiking and noticed the left sole of the shoe is completely becoming unglued and the right shoe also beginning to become unglued. I called Merrell and they said they only have a year warranty on shoes. This warranty feels unjust and certainly not enough time if they truly stood by the quality of their shoes. . I started doing research and there seems to be a common theme where people are complaining of a similar issue with their Moabs. I have taken screen shots of these complaints so you understand this must be a defective issue with the Moabs and similar Merrell shoes. My complaint is that hiking shoes at this cost should not fall apart in less then in 2 years, especially as they are worn seasonably and not everyday. I have taken a picture of the bottom of my shoes so you can see that they are barely worn on the bottom. I am asking for a replacement of a Merrelll hiking shoe that the sole won't fall off. Side note: I have many photos to add to the file but am having a hard time making them small enough to attach. They include the bottom of the shoes and other complaints about the soles coming off. Please message me so I can send separate.

      Customer Answer

      Date: 09/20/2024

      Hello,  Thank you for helping me with this.  I have attached 2 complaints I found online regarding the Moab soles coming unglued.  Clearly defective,  I also attached the bottom of the shoes so you could see there wasn't alot of wear and tear.  

      Customer Answer

      Date: 09/20/2024

      Hello,  Thank you for helping me with this.  I have attached 2 complaints I found online regarding the Moab soles coming unglued.  Clearly defective,  I also attached the bottom of the shoes so you could see there wasn't alot of wear and tear.  

    Wolverine World Wide, Inc. is NOT a BBB Accredited Business.

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