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Business Profile

Retail Shoes

Wolverine World Wide, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for Wolverine World Wide, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Wolverine World Wide, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased Merrelll J035851 Mens Hiking Boots, Moab 3 Dark ****** Size 10 M. After roughly 35 days of use, both front soles on left and right shoe have come unglued. Reached out to Merrell Support but was disappointed that the company's policy only provides for a portion of credit, rather than a full replacement if the product is found to be defective because I purchased on Amazon, through their system, and through one of their sellers. According to Merrell's team, they are not an authorized seller. Unfortunate that Merrell chooses to ignore the customers and revenues a large portion of their ' unauthorized' sellers generate for this company. This is an inferior product, sold by an inferior company, with the policies and mechanisms to carry out their sales model objectives irrespective of the damage to consumers they may cause.

      Business Response

      Date: 08/26/2024

      Good Afternoon - 

      We received Complaint ID ******** and wanted to provide a response. As was stated to the consumer, he purchased shoes from an unauthorized reseller on Amazon. While we are sympathetic to his situation and have provided a discount for authorized Merrell shoes, any further complaints need to be escalated to Amazon or the Amazon seller as we were not the manufacturer or distributer of the product. We are aware of the unauthorized resellers on Amazon and are also pursuing them on our end. 

      Thank you for allowing us to respond,

      *************************

      Senior Corporate Counsel, Wolverine Worldwide

    • Initial Complaint

      Date:11/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      www.wolverine.com ran a promotion that signing up for text message marketing would provide a 15% off discount, and that my order of $74.99 pre-tax qualified for free shipping. However at checkout, the 15% off discount wouldn't work, and free shipping was not an option. I took screenshots and placed my order, and then contacted their customer service to request both a refund on the shipping, and the 15% discount. Their response was "This promotion, 763WOLV15, is not valid on sale items, so it will not apply to your order. Also, the order did not meet the threshold for free shipping, so it will not apply either. We apologize for any inconvenience this may cause." I have a screenshot from their website stating that my order, specifically, met their threshold for free ************ enquired as to how the discount could be invalid when there was no statement made about the discount not working with items on sale when signing up for text message marketing. Their second response was word for word verbatim with their first.

    Wolverine World Wide, Inc. is NOT a BBB Accredited Business.

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