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Business Profile

Credit Union

United Federal Credit Union

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for United Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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United Federal Credit Union has 12 locations, listed below.

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    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent a payment to a united fcu credit card electronically via chase bank and United said they never received the payment but ***** has receipt of payment. I submitted receipt of payment through the chase app and United won't accept it

      Business Response

      Date: 11/01/2023

      November 1, 2023


      Dispute Resolution Department
      *****************************************************************************

      Regarding: Consumer Complaint Case No. 20771819

      We are responding to the above noted complaint. 

      United has successfully resolved Ms. ****** concerns.

      We are happy to discuss any additional details with Ms. ****** She can reach ** at ***************.

      Sincerely,


      United Federal Credit Union 

    • Initial Complaint

      Date:10/17/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************** on my loan. There also telling me they are going to charge me for the time the loan closed 06/23/23 till I provided insurance 10/9/23 $807.00 added to my loan spread over 12 months charging me intrest the whole time. I absolutely want this reversed and want UFCU be required to provide email notice to customers within 10 days when insurance is needed. Also UFCU is a bank not an insurance company, If I'm to be billed for Insurance it should from the insurance company not billed to my loan. Furthermore the *** insurance placed requires UFCU provide the tital to Securian for said colataral to be covered. So there trying to back charge me for insurance that would not even be valid. I have not provided tital to them yet as I'm still working In Alsaka and will not be a back in Nevada DMV till 11/4/23. This is outright unethical bank behavior and borderline fraud and must be stopped!

      Business Response

      Date: 10/27/2023

      October 27, 2023


      Dispute Resolution Department
      *****************************************************************************

      Regarding: Consumer Complaint Case No. 20741465

      We are responding to the above noted complaint. 

      United has been in contact with Mr. ****** regarding this complaint. Mr. ****** should continue communicating with United directly and can contact us at **************.

      Sincerely,


      United Federal Credit Union 

    • Initial Complaint

      Date:10/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a big lump sum of money from my gap coverage alone for ******************* and still reported negative things to my credit report. Also when I called Im always gonna talk to you like Im dumb or ********* They are so rude. They do not care about anything that you have for all they do not let him explain yourself. They are very rude to me a Me in tears.

      Business Response

      Date: 10/19/2023

      October 19, 2023


      Dispute Resolution Department
      *****************************************************************************

      Regarding: Consumer Complaint Case No. 20729688

      We are responding to the above noted complaint. 

      United has been in contact with Ms. **** regarding this complaint. Ms. **** should continue communicating with United directly and can contact us at **************.

      Sincerely,


      United Federal Credit Union 

    • Initial Complaint

      Date:08/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Consistently and without my consent or request, the company has been deleting my report. As I never sought their help or agreed to their actions, they are obligated to promptly close the UNITED FEDERAL CREDIT UN Account #: **************** Balance: $1,197.00 account to comply with the **** Credit Repair Law.

      Business Response

      Date: 08/17/2023

      August 17, 2023


      Dispute Resolution Department
      *****************************************************************************

      Regarding: Consumer Complaint Case No. 20429030

      We are responding to the above noted complaint. 

      United has provided correspondence to Mr. ***** regarding this complaint. Mr. ***** may contact United directly at ************** to discuss.

      Sincerely,


      United Federal Credit Union 

    • Initial Complaint

      Date:07/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made several deposits to my checking account only to have a 0 balance the following day stating my funds were placed back to my other account without my consent nor any alert and upon checking my other accounts nothing was placed transferred nor deposited there, I went up to bank to which no one is able to help me locate my money and was told that there was nothing they could do. I am so frustrated and beyond disappointed Im in complete shock and disgust with this credit Union.

      Business Response

      Date: 07/20/2023

      July 20, 2023


      Dispute Resolution Department
      *****************************************************************************

      Regarding: Consumer Complaint Case No. 20311066

      We are responding to the above noted complaint. 

      United has made attempts to contact Ms. ***** to discuss this complaint via the contact information provided,as we have not been able to identify a record in our system. Unfortunately, our attempts have been unsuccessful to date. Ms. ***** may contact United directly at ************** to discuss.

      Sincerely,


      United Federal Credit Union 

    • Initial Complaint

      Date:06/16/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The fees are getting out of control. If your account goes in to the negative even for two seconds they charge $20. I have had instances where my main went into get negative and as soon as I got a notification I transferred money. But this has gotten out of hand and I have been charged $200 in late fees in the last month even though I transferred money right away.I also dont understand how they process transactions. Things I purchased. Week ago will be pending again.. it doesnt make sense. It feels they theyre stealing at this point. I just want the fees reversed. Whats happening is unfair.

      Business Response

      Date: 06/23/2023

      June 23, 2023


      Dispute Resolution Department
      *****************************************************************************

      Regarding: Consumer Complaint Case No. 20194205

      We are responding to the above noted complaint filed by Ms. **************

      United has been in contact with Ms. ******* regarding this complaint and have reached a resolution.

      We are happy to discuss any additional details with Ms. *******. She can reach ** at ***************.

      Sincerely,


      United Federal Credit Union 

    • Initial Complaint

      Date:06/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was told I need full coverage insurance which I have. I called the insurance department put me on hold told me everything was fixed then a month later they said I was being charged $3500 for not providing them insurance. Called they called insurance said it was took care of. A month later same thing called my insurance said it was fixed then next month another letter stating I had a lapse in my coverage for a month. So I would be charged $450. Called said it was fixed it wasnt. Got another letter this has been going on for 4 months. Just called said it was fixed. My payment has went up $50 a month so I dont think its fixed

      Business Response

      Date: 06/20/2023

      June 20, 2023


      Dispute Resolution Department
      *****************************************************************************

      Regarding: Consumer Complaint Case No. 20170554

      We are responding to the above noted complaint. 

      United has successfully resolved Mr. ****** concerns.

      We are happy to discuss any additional details with Mr. ****** He can reach us at ***************

      Sincerely,


      United Federal Credit Union 

    • Initial Complaint

      Date:05/25/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 20107019

      I am rejecting this response because:

      The bank made a demand where it involves third parties and other financial institutions. I made contact with all the people by email and by phone, unfortunately they are not willing to make contact with their financial institutions to ask for letters about the checks issued. I cannot force or demand a person to do something he is not willing to do. Please, can I prove that I have tried and failed to meet the requirements of the United Federal Credit Union bank.
      Sincerely,

      *******************

      u reconsider this withholding and immediately release the available balance in my account. These funds are essential to meet our basic needs, including housing, food, and education.I understand that there may be banking procedures and regulations to be followed, but I implore you to consider the urgency and severity of this situation. I seek a prompt and fair resolution so that we can retrieve our money, which was acquired honestly and legitimately.I sincerely hope that this matter can be resolved fairly and that we can recover our money without delay.

      Business Response

      Date: 06/02/2023

      June 2, 2023


      Dispute Resolution Department
      *****************************************************************************

      Regarding: Consumer Complaint Case No. 20107019

      We are responding to the above noted complaint. 

      United has been in contact with Mr. **** regarding this complaint. Mr. **** may contact United directly at ************* to discuss.

      Sincerely,


      United Federal Credit Union 

      Business Response

      Date: 06/14/2023

      June 14, 2023


      Dispute Resolution Department
      *****************************************************************************

      Regarding: Consumer Complaint Case No. 20107019

      We are responding to the above noted complaint. 

      United has been in contact with Mr. **** regarding this complaint. Mr. **** should continue communicating with United directly and can contact us at **************.

      Sincerely,


      United Federal Credit Union 

      Customer Answer

      Date: 06/14/2023

       
      Complaint: 20107019

      I am rejecting this response because: I have sent at least 3 emails to the manager and have not heard back from ********************** They simply do not resolve my account situation, let alone provide feedback.

      Sincerely,

      *******************

    United Federal Credit Union is NOT a BBB Accredited Business.

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