Complaints

This profile includes complaints for Auto-Owners Insurance Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Auto-Owners Insurance Group

  53420 Van Dyke Shelby Township, MI 48316

  
• 

  Auto-Owners Insurance Group

  4085 Sweeney Dr. Mount Pleasant, MI 48858-6631

  
• 

  Auto Owners Insurance Company

  PO Box 64358 Saint Paul, MN 55164-0358

• 

  Auto Owners Insurance

  PO Box 1208 Bath, OH 44210-1208

• 

  Auto-Owners Insurance Group

  P.O. Box 30078 Lansing, MI 48909

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have Auto-Owners homeowners insurance. Our kitchen and downstairs was damaged by water leakage from our dishwasher on October 27, 2024. We filed a claim. The adjuster came out and gave an estimate. The downstairs was completed to our satisfaction, however, our contractor and the adjuster didn't agree on the kitchen. After several messages left, text messages left, emails left, we received notice of a new adjuster and new claim number. The new adjuster refused to come and investigate the kitchen claim, or send someone to do that, and went by the old estimate. Since then we have left at least over hundred messages, texts, emails (my daughter and son-in-law and I all live together, and our contractor all left these messages). We left all these messages with the adjuster, the adjuster's supervisor, with the complaint department and no one called back. We filed a complaint with the ******** of Commerce last week. On Friday April ******************************************** I was not home to answer it. I called Monday, the 28 and his voice message box was "not completed". I called the main number, their response was that our adjuster was out of the office all week. I asked for his supervisor, had to leave a message since he's out and cannot be reached. I called back to get the supervisor's supervisor and that led to another message being left. I then called to ask to speak to someone today and that person hung up on me. We have faithfully paid our premiums and this is the response we get? Our kitchen has been unlivable since October 27. Six months of delay, delay, delay, non-responsive to emails, text, phone calls. What kind of service is this? What kind of company treats their insureds like this?

  

  Business Response

  Date: 05/01/2025

  We regret that you are unsatisfied with the service on your claim. It is the goal of Auto-Owners to pay all that is owed on each and every claim and to provide excellent customer service. Our local claim branch will be providing you a detailed response to your concerns.  

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23259198
  
  I am rejecting this response because:

  I am waiting for Auto-Owners to respond to our contractor's complaint as well.  And I am running all this by my attorney.  After all this, I will be better informed as to how to respond. 

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 05/06/2025

  We appreciate the additional information. The Company has previously supplied you with our position as to your claim. If you wish to submit additional information we will be happy to review it once it is received.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in an accident involving one of their insured drivers who failed to yield taking a left-hand turn and sped up to try and get through the yellow light, causing an accident. I reached out to auto owners insurance to start a claim and was unable to speak with anyone for multiple days I left numerous voicemails as well as my insurance agent on day five I finally received a call back, was told that they would work on getting an estimate done and get back to me. I was spoken to extremely rudely reprimanded for going through a yellow light, which is funny because we both drove through yellow light, they then arranged for me to get a rental car. I received a phone call a few days after that stating that the estimate was just over $6000 for my new vehicle, I had just purchased two weeks prior for $10,600 they also said that looks like its going to be ***** liability I said absolutely not I had the right away, I was already going through the intersection when she pulled out in front of me I told them that the police report would be completed the following day and I do not accept their offer of ***** responsibility. I received a phone call later that afternoon saying that they have closed the case and determined it to be ***** liability and that I would be responsible for half of all the costs no matter what the police report said and after all was done I would receive a payment of $3k and it would go directly to my car loan. The police report states that the other driver sped up to beat the yellow light despite having to yield to oncoming traffic, common sense to anyone that drives. She verbally accepted responsibility at the time. My lawyer reached out to them and they ignored her phone calls for 5 days & ended my rental car two days after their offer despite the fact I declined. They are refusing to pay for my car and disregarding the evidence. I suffered a fractured sternum, and contusion to my heart. I have a witness as well. I want them to take responsibility.

  

  Business Response

  Date: 04/30/2025

  Thank you for the feedback regarding your claim. Auto-Owners makes liability decisions based on available evidence. The police report is a part of this, but we also rely on other evidence such as statements from each driver, photos of the damage,evidence about points of impact and other evidence that may be or become available. Total loss vehicles are evaluated using comparable vehicles that are or were recently for sale in your local market area.  

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************************* put in an online request to cancel our insurance because we closed the business. Our agent, called us to confirm. She failed to follow through. Auto Owners Insurance ended up cancelling our insurance for non payment months after we canceled our insurance via their website. Now they have sent us to collections with **********We asked that Auto Owners Insurance, re-review their records and make this right.

  

  Business Response

  Date: 04/23/2025

  Were sorry to hear that you had a negative experience. We take our customer service very seriously.  Wed like to discuss your experience in detail. Please contact us at ************** and ask for a supervisor or manager.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the night of March 17th into the early hours of March 18th we had the water line that connects to the toilet crack and flooded our 2nd floor master bathroom, part of the master bedroom and a waterfall that ran below into our living-room coming from the ceiling. The water in the living-room on the first floor was to my ankles, and this was only from about 2-3hrs of water flooding before the sound woke us up. My husband and I did our best immediately to clean up the water and get the furniture and all the personal items out of the living-room as quickly as we could. It took almost 2 days for the adjuster to finally call my husband back. They got ServPro out to work on the drying process and begin demo work. The adjuster then came to the house to see the issues in person, however he came before all the demo was done by ServPro. Unfortunately ServPro didn't remove enough of the ceiling in the living-room and there is most likely mold growing as it's already been quite hot and humid in **************. My husband has now been trying to get in touch with the adjuster since last week to provide more information, as they want to stiff us and only reimburse $2500 for work that will cost about $45k to fix (actual quote from a trustworthy contractor). The longer we go without hearing from the adjuster, the longer we go with damage to our house and water that is still most likely trapped in areas that weren't able to dry. Black mold is extremely dangerous, yet this insurance company apparently does not care at all. Not only are the thieves who don't even attempt to provide an honest reimbursement for our damages, but they also paid ServPro $5000 for a half-assed job! We shopvacc'ed and dried out the first floor as best we could, did all the things to minimize damages, yet we're being treated like we dumped an aquarium of water in our house on purpose.Please help, I don't want to get sick from ***************

  

  Business Response

  Date: 04/10/2025

  We appreciate the feedback on our claim service. Our claim representative reached out and left a message on the date the loss occurred and spoke with Mr. ***** the next day.Since then we have adjusted the claim based on the known facts, which includes our onsite inspection, as well as drying logs and other documentation from the mitigation company. If there are additional damages that were not apparent during our inspection, we are happy to review any estimate you wish to send, so that any necessary supplements can be included. In the meantime, we will be reaching out to discuss your concerns.
  

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23178937
  
  I am rejecting this response because the agent did not return phone calls or emails from last Friday, Monday or Tuesday but decided yesterday to get back to us.

  Also, there has been NO agent to our house SINCE the rest of the demo was done. How does a company ***** damages when they can't even see what was done? Also, he failed to include items in the estimate he gave us, a major one being the replacement of the entire 2nd floor carpet as it's all one continuous rug. We aren't stupid and I wont let this company try to cheat us out of what we are rightfully owed.

  Sincerely,
  ***** *****

  

  Business Response

  Date: 04/15/2025

  Thank you for the additional feedback. We received the estimate from your contractor on April 9 and are in the process of reviewing. Your claim representative will remain in communication regarding their findings and any next steps. 

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23178937
  
  I am rejecting this response because:

  Although it took about month for the agent to finally come back to see the house since the rest of the demo was done, he was zero help and essentially told me that lots of people have mold in their house, and that we should only take reviews "at face value" when saying we should look into other contractors.  I did lots of research and the contractor we picked is a stand up guy, honest and was pretty floored at how uncooperative this company is being. Despite the fact the agent came out at 8:30am Thursday, we have not received any follow up since.  

  What is more interesting is that after I actually looked up reviews on Auto Owners last week, I was stunned at how many complaints that were similar to our situation. This is a disgraceful company. With agents who don't understand a lick about construction or how mold grows to begin with.  

  Sincerely,

  ***** *****
  

  

  Business Response

  Date: 04/22/2025

  From: *****, **** <**************************************>
  Sent: Monday, April 21, 2025 3:20 PM
  To: Aireyana ***** <*****************************************************************************************>
  Cc: ***** ******** <*********************************************************************>
  Subject: FW: BBB Consumer Complaint #********

   

  Good Afternoon Aireyana:

   

  We used to communicate with ***** about our BBB complaints, but the website has you listed now.

   

  We have replied to Ms. ***** a couple of times now, and have stated what we can in a public forum without disclosing more about her claim than we believe appropriate. As a courtesy, we are informally letting the BBB know that we do not intend to provide a further reply to Ms. ***** through the BBB and she may have the last say on this matter. Of course, we will continue to communicate with the Lebels directly until their claim is resolved.

   

  Thanks and have a great day!

   

  	**** E. ***** ARC, AIC, AIM (He/Him) Senior ********************************** Claims Regulatory Compliance
  	p: *********************** *******************************

  
  

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have coverage on my Homeowners policy for undamaged roofing and siding with a limit of $20k. We had our siding replaced with a total of $19,076.13. Auto-Owners had a claims adjuster out who also said we could claim damage to our deck and a rug. We were paid in September of 2024 for the deck damage and rug and the email from our claims adjuster said "We've successfully transferred $500.24 into your account for Dwelling- Replacement Cost Value of Repairs Less $1000 Deductible, and RCV of Rug." Less $1000 deductible means $1000 was withheld and the $500.24 was what remained to be paid to us after the deductible. Months go by and the work is completed but the insurance company only wants to pay $18,076.13 of the invoice stating we have not paid our deductible. Then why were we not issued the full amount of damage to our deck and rug in September? When we are withheld $1000 in September and the company pays all but $1000 of the work for our siding to be replaced we are essentially paying a $2000 deductible!

  

  Business Response

  Date: 04/08/2025

  Thank you for the feedback regarding your experience. We apologize for any confusion or misunderstanding regarding the deductible. Our branch has reviewed the calculations with you, and the deductible was only applied once as is appropriate. Comparing the final invoice from your contractor and our total payments, the amount issued to you is exactly what was charged by your contractor, less the amount of your deductible. Our branch will be providing a written response to you as well.

  Customer Answer

  Date: 04/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  our house flooded, auto owners insurance had service master come out and rip everything out, we have been sitting with an unfished restored home since oct 2024. i have photos. the adjuster is not working with ****** restoration on the amount needed to repair. the adjuster ****** ******* is doing nothing. **** is my agent. claim number ************************** email the adjuster ************************** bbb website upload button does not work to show the unfinished home

  

  Business Response

  Date: 04/14/2025

  Thank you for the opportunity to review and respond to ***** *.'s concerns. Branch leadership reviewed the status of ***** *.'s claim, placed a call to discuss and was able to leave a message. The branch representative recently communicated with ***** *. and will remain in communication as they work toward a resolution of her claim.

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23161300
  
  I am rejecting this response because:

  
  Claim Number **************** ************************ our house flooded, auto owners insurance had service master come out and rip everything out, we have been sitting with an unfished restored home since oct 2024. i have photos. the adjuster is not working with working on restoration to repair. the adjuster ****** ******* is doing nothing. **** is my agent. claim number **************** & nathans email the adjuster ************************ . auto owners insurance is horrible. sent us a 7k check that we sat on for 6months, then sent out a 13k check for a 26k job. this is absolutely messed up. auto owners leaves it up to me to find someone to restore the house. i went through 3 restoration companys, ****** ******, midwest restoration, they all denied to take the job, tried angies list and almost got scammed and cancelled angies list contractor. this is absolutely ridiculous. unfinished home since oct. 2024. this bad business. also, this insurance company wants me to pay a $1000 deductible which i absolutely don't have.

  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 05/09/2025

  The branch will be attempting to reach out again to ***** *.. to discuss her concerns and clarify our role as her insurance carrier. Unfortunately, our role isn't to find someone to repair the home or coordinate repairs. We understand the repair process can be frustrating, as well as being responsible for any deductible amounts.

• Initial Complaint

  Date:03/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Auto-Owners Insurance regarding the mishandling of my commercial property insurance claim (Claim No. ********) for ***** Auto Shop at ********************************************. My property suffered wind and hail damage, primarily affecting the roof and siding, which the insurance company initially approved for replacement. However, when work began, it was found that multiple layers of roofing material had to be removed to meet building codes and manufacturer specifications. Despite knowing this, Auto-Owners Insurance failed to adjust the scope of work, leaving my business in a compromised and unfinished state.Additionally, an environmental company assessed the roof and confirmed that a biocidal application was required before installing the new system. Auto-Owners Insurance has been aware of this but refused to cover it, causing delays and financial strain on my business.Beyond inaction, Auto-Owners Insurance engaged in tortious interference by stating they would send a consultant to bid the work lower, disrupting my general and environmental contractors. Instead of facilitating repairs, they actively undermined the project, prolonging the process and increasing my financial ********* make matters worse, Auto-Owners Insurance dropped my business from coverage, which appears to be retaliation for filing this claim. Rather than fulfilling their obligations, they punished me for seeking rightful coverage.This conduct is unethical and unacceptable. Auto-Owners Insurance has created delays, financial hardship, and legal complications. I demand they be held accountable for their failure to process my claim properly, interference with my contracted work, and retaliatory policy cancellation.I request the BBB review this complaint and take action regarding Auto-Owners Insurances unfair business practices.

  

  Business Response

  Date: 03/17/2025

  We appreciate the feedback from our customer. It is the goal of ************************************************** to pay all that is owed on each and every claim, but only what is owed. Our intent is to obtain additional information from our insured's contractor to assist us in understanding the additional work they are recommending be ******* is also common practice for both consumers and insurance companies to obtain competitive bids for a job in order to ensure an accurate scope and cost. We will continue to communicate with our insured regarding their claim and other concerns.  

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sideswiped in a hit and run by a semi truck operated by a big trucking company. I got a police ***ort and ***orted the truck info as I captured video footage of the truck hitting my car. Heres where I went totally wrong: as a customer of Auto ********************** for many years, I thought they would care about me as client. I called them and told them about the incident and the video footage. I asked them if I should file a claim with them or if I should go after the trucking company for the damage to my car. They said as a part of the *** I have on my policy, they would cover the ***airs to my car. They told me to get an estimate from the body shop that is authorized to ***air Teslas. The quote was $3900 and the ***air center said it could end up being higher. They then sent their estimator to look at my car a few weeks later. He said it was $1000. They wanted to pay a body shop to slap some bondo and paint onto my car rather than ***lacing the door skins as was recommended by the body shop. I refused the offer.For months I tried to get in touch with them many times. On the few occasions that I could reach them, they continued to tell me that I had to accept their offer. Months later, I logged into the app and saw that they had closed the claim and stated that I accepted the payout. Again, I tried to get the claims *** on the phone and on email many times and eventually I got a hold of somebody who told me that I didnt have to accept the claim because they accepted it for me. Also, I was informed that I had already been paid by them. This is not true. I never got a check from them. After this, my rate tripled and they told me that it was just a standard increase and had nothing to do with the claim. I finally gave up and went policy shopping yesterday. This is when I found that they actually did put the accident on my record and now other insurance companies are charging me more. They probably sued the trucking company and made a fortune. I got nothing. BEWARE!!!!

  

  Business Response

  Date: 02/27/2025

  Thank you for the opportunity to respond to *** *.'s concerns. We reached out to *** *. to discuss his concerns. A payment was reissued and we are reviewing the estimate. We will remain in communication with *** *. as we work toward a resolution.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has got to be the worst insurance company I have ever had to deal with. I own a small dealership and they insure it. They are only one of the few that will insure dealerships in ********. Ok, fine. So I get a quote because my prior insurance company is not insuring dealerships anymore. My quote was literally double what my last policy was. Double. So due to the lack of options, I had to use them. This policy took effect 11/24. Ok, a month ago one of my cars got rear ended and totaled. Totally the other persons fault and the police report states as such. No problem, Ill call auto owners and get this covered. Nope, they told me they only cover the cost of acquisition. Not other costs incurred with the car (detailing, floorplan, gas, oil change, title fees, etc). All costs that I incurred when buying this car. These costs would not have occurred if I didnt have the car. Makes sense right? ****. Not for the brainiacs at auto owners. Auto owners said those costs are everyday business expenses and therefore not covered. BUSINESS EXPENSES?? Im sorry, doing work on a car that Im trying to sell is not a business expense. Its a direct cost to merchandise. The *** does not allow this to be called a business expense, its an expense directly related to a piece of merchandise, in this case, the car. If the *** says it isnt not a business expense, then I would say its not a business expense. Needless to say, I am out over $1000 of expenses because auto owners has mastered the art of ripping people off. So when I spoke to the manager, (I think his name was ******, not sure, I was too taken back at how he tried to insult and talk down to me after the initial claims person couldnt figure out how to dial a phone to call me back), he stated that the **** stops with him and I have no recourse. He makes the decision and its final. He had the personality of a corpse, and I mean no disrespect to corpses. Needless to say, Im finding new insurance. Stay away!

  

  Business Response

  Date: 02/25/2025

  We appreciate the feedback from our customer. Our goal is to pay all that is owed on each claim per the terms of the policy. Our branch will be reaching out directly to the customer to address their concerns.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Auto-Owners Insurance Company due to their poor communication, lack of responsiveness, and negligence in handling my claim following an accident involving their insured, ************** on January 24, 2025, where the insured claimed 100% liability. Throughout this process, I, and the collision center, have experienced a consistent failure of communication from the assigned representative, ***** ******. I have had to repeatedly follow up via phone and email, often receiving no response unless I explicitly threatened escalation. This has caused unnecessary delays and frustration in what should be a straightforward claims process.Specifically, I notified the insurance company at least three times in writing and twice verbally regarding my request for reimbursement for a replacement car seat, as required by the manufacturers guidelines. Despite these repeated notifications, there was no acknowledgment of this request until I escalated the matter. This lack of attention to a clear and documented claim is completely unacceptable.Additionally, I want to highlight the negligence regarding the absence of rental car insurance coverage. Due to the length of time required for repairs, rental car insurance was a necessary expense, yet it was not covered. This created an undue financial burden and unnecessary risk, which the insurance company should have proactively addressed.I am requesting that Auto-Owners Insurance Company be held accountable for their failure to provide timely communication, their negligence in addressing critical aspects of my claim, and the delays caused by their lack of responsiveness to both me and the repair shop. I expect a full review of this matter and appropriate corrective action to ensure that other consumers do not face the same frustrating and inadequate service. This service solidifies that I would never become a client of Auto-Owners Insurance Company, as their service is disheartening.

  

  Business Response

  Date: 02/24/2025

  Thank you for the opportunity to address ****** *.'s concerns. We value all customers and strive to provide a positive claims experience. We regret if our service has not met ****** *.'s customer service expectations. The branch handling the claim recently addressed the car seat and they review the additional concerns and remain in communication until a resolution is reached.

  Customer Answer

  Date: 02/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. While I am dissatisfied with the extent that Companys coverage went to make me whole - because I was not made to be whole after this accident involving their insured, I can respect the policy in place. I do hope that there is an opportunity for education for the lack of customer care that was provided. The collision center also found the effort for collaboration lacking on their side. A statement to share expectations of timelines and requirements needed to move forward in this process would have gone a long way. 
  
  Sincerely,
  
  ****** *****