Reviews
This profile includes reviews for Auto-Owners Insurance Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 123 Customer Reviews
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Review fromMichael W
Date: 08/04/2022
1 starWe been with these folks over 2 years. My ac unit was hit by lightning and started acting up. It sounds like the unit is about to fall out the ceiling now. I had no issues prior to that. They sent someone out to check and they reported my unit is broken from being to old. This is a bunch of nonsense that we pay our hard earned money for something that take an act of congress to fix the problem. No one have money to just be giving away money for a service that supose to be for us but is notReview fromJessica H
Date: 07/22/2022
1 starJessica H
Date: 07/22/2022
I want to give NO stars to this company. My husband and I have been great customers for over 3 years, having our home and 3 vehicles on our policy. This is the first claim they have had to cover with our policy. My policy covers a rental for 30 days but apparently the wrong date was conveyed to Enterprise for my rental, and now they are wanting me to cover the additional days. I tried several times to contact the agent over my claim during the 30 days and for over 2 weeks after to no avail. Enterprise has record of all the information and dates given to them and myself for when my policy ended. It is like the 3 different agents I have tried to contact are just ignoring me and Enterprise until we go away. After multiple, multiple calls, emails, and text messages no one can be bothered to call me back. The lack of customer service is Staggering and Unbelievable! We are in the process of looking for new coverage.
Auto-Owners Insurance Group
Date: 07/26/2022
We appreciate our insured bringing this matter to our attention. It is our goal to communicate timely on all claims, and we will be reviewing the communication on this file, as well as reaching out to the consumer to discuss their concerns.Review fromGreg C
Date: 07/21/2022
1 starGreg C
Date: 07/21/2022
I was sitting at a traffic light waiting to turn when my vehicle was hit in the rear by an unlicensed & uninsured driver. Police report was filed & nothing ever happened to the driver. After a few days I found out that the car she was driving belonged to someone else which also had no insurance.I've to do all the calling to follow up on whether they were going to prosecute the driver or owner of the car. I was told that they don't go after the owner of the car just the driver. After that I started checking into new insurance & asking how they would handle the situation. Most of the other companies said they would go after both parties. I then called the person handling my claim & mentioned that so they filed a judgement as he calls it against both parties. Now after 2yrs. still nothing? I called the person handling my claim & basically told me there was nothing more that they could do. I'm not worried about the money that i'm out, but they should be made an example of & held accountable for not being responsible. I've to do most of the follow up on this for the last 2yrs. because an Auto-Owners Rep would never call & let me know how my claim was going & being handled. Seems like Auto-Owners doesn't really care about a long standing customer! My next course of action is to start shopping for a new insuance company. I have to say that customer service is not one of their strong suits. In the past with the other insurance companies I had policies with they actually took care of the customer as for *************************** that doesn't seem to be a priority with them.Auto-Owners Insurance Group
Date: 07/26/2022
We appreciate Mr. **** sharing feedback with us. We regret that Mr. **** was involved in an accident that was not his fault. The Company has attempted to collect from the at-fault party, however, this has so far proven unsuccessful. We share Mr. **** goal of obtaining a full recovery from the at fault party, and we continue to pursue that avenue.
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