Reviews
This profile includes reviews for Auto-Owners Insurance Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 123 Customer Reviews
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Review fromDavid C
Date: 04/10/2025
1 starDavid C
Date: 04/10/2025
Do not use this insurance company I used them for full coverage on a company vehicle My first claim in 5 years I am stuck paying a vehicle off that I paid good money on a so called auto insurance policy. They are refusing to pay anything towards paying the vehicle off. But surprisingly they sure do want there monthly premium payment in a 1 million dollar insurance policy.
Auto-Owners Insurance Group
Date: 04/11/2025
We have had an opportunity to review Mr. ******** message. Our Company has not refused or denied any aspects of the claim. However, there is documentation,such as the vehicle title, that is necessary in order to resolve the claim. As soon as we are able to receive the necessary documentation, we will be happy to move forward with the claim.Review fromElizabeth (liz) B
Date: 03/25/2025
1 starElizabeth (liz) B
Date: 03/25/2025
I pay my monthly premium every month. I have been a customer with auto owners for many yrs for my car insurance. I pay for special services like road side/towing services. Last night my young adult son need help, and auto owners dispatch for towing absolutely failed him. He is not stupid in any way shape or form. ( he single handling restore his truck.) When the tranny blow, he called Auto owners road side #. They couldn't find his policy. So after picking him up, he got home safely that night, thank God. But his truck was stuck. The next morning I called road side, they found the policy. I told dispatch what happened and I asked them to look back at call logs as it's all recorded they say. They couldn't find my son's # in the call log. They said maybe he called wrong #. I took a pic of his call log...he absolutely called the RIGHT #. So I asked to speak to supervisor. She called me back pretty quickly but got an attitude just as quickly. Though granted I wasn't the nicest person but I was upset. Wouldn't you be if this was your kid? She fought with me. When I said I will be looking for new company, instead of trying to de escalate the situation, she made it worse and told me to find another company. So, she single handling lost her company a $1600yr policy. I will be finding new insurance company.Auto-Owners Insurance Group
Date: 04/01/2025
We appreciate the feedback on our roadside assistance coverage. We apologize for any service issues that arose and are in the process of looking into this for you. We will be reaching out to discuss your concerns.Review fromPatricia C
Date: 03/03/2025
1 starPatricia C
Date: 03/03/2025
Completely Incompetent from day one. Local agent made stupid mistakes and then after he was fired, there was a big rigamarole about our wood stove. I got a notice of pending cancellation regarding said stove, and was told not to worry, it'll all be taken care of. It wasn't!! Insurance cancelled without notice. IncompetenceAuto-Owners Insurance Group
Date: 03/07/2025
We appreciate the policyholder sharing their experience with us and will be reaching out to them directly to discuss this matter further.Review fromAimee G
Date: 01/31/2025
1 starAimee G
Date: 01/31/2025
Do not use this insurance. We signed up with this company after agreeing on the quoted price. Without our knowledge, they sent somebody out to our house and invasively took pictures of each of our rooms. I had my entire family home and it was extremely uncomfortable. After they took the pictures within a couple of weeks, they told me that my quote had to be increased because of the value of my house. I live in a neighborhood. They were telling me my home value is almost doubled than what I could actually sell my home for. They increase my rate from $4500 a year to $6200 a year. I of course, did not agree with it so I canceled and found another insurance company. Auto Owners Insurance decided to keep almost $1500 and they didnt even have insurance for my home but a couple of months. It is a scam. They are scamming people and keeping their money.Auto-Owners Insurance Group
Date: 02/17/2025
We appreciate the policyholder sharing their experience with us and have reached out to them directly to discuss this matter further.Review fromREBECCA K
Date: 01/22/2025
1 starREBECCA K
Date: 01/22/2025
Eventually we were allowed to see the entire report, but not until January 21, 2025.
We had just purchased the home in Six Lakes on November 19, 2024-We had and had only lived in the home for three weeks when we received notice that our insurance cancellation. We hired a Structural Engineer through Independent Bank before purchasing the home. The Engineer’s report told us that the bones of the home were good, the fieldstone foundation was sound. The agent told us we needed to trim a tree over the old garage structure and that we needed to put a guardrail around the front porch, which we were in the process of designing to fit the architectural style.
Alpena Agency hired Mueller Services LLC out of New York to not only take photos, but to do an insurance assessment for them based on those photos. The Mueller Agent/photographer showed up on December 2, 2024. The agent parked across the street from my front door looking at his lap and then up at the door repeatedly. He lurked in front of my home on that deserted dirt road in an unmarked (no business logo) for 20 minutes before ever parking in my driveway or coming up to my front door. I was concerned about my safety, so I called the local Sheriff and was on the phone with the Sheriff’s Department when Mueller agent came to the door and said he was going to take the pictures for the insurance company, which he told me that I had agreed to when I signed on with the insurance company for the home-owners insurance. He took a few photos and left, never even introducing himself.
My home-owners insurance was cancelled by Auto Owners Insurance through Alpena Agency, based on an inaccurate report that I was not allowed to even see until I started writing complaints to the Better Business Bureau several weeks later.
The Mueller Report states several things that are untrue beginning with the descriptors:
The home’s exterior siding is aluminum, not vinyl.
The foundation is fieldstone, not concrete.
ETC.Auto-Owners Insurance Group
Date: 02/10/2025
We appreciate the policyholder sharing their experience with us and have reached out to them directly to discuss this matter further.Review fromMJ F
Date: 11/29/2024
1 starMJ F
Date: 11/29/2024
I bought a brand new expensive car two weeks ago. My local insurance company, Farley Insurance in Murphy, NC got me uses with this company. Extremely upset with their incompetence, and deceptive service. I was hit from behind while my spanking new car was parked in a big city in a residential area. The police came, issued ticket to stoned adolescent whose fault it was. I tried to contact my insurance company Owners Insurance at night number and they hung up on me 3 times. I was needing advice on what to do as I was stranded without car in a big city that is so corrupt they can’t give police reports for 3-7 days. In am I tried again and some person call d fro outside the States asking me questions that were suspicious and said they hadn’t access to my policy info. I think the rude people at night number are committing a scam and possibly getting my personal info. My local insurance still hasn’t responded. Most distressed experience I’ve ever had.Auto-Owners Insurance Group
Date: 12/05/2024
Thank you for the feedback on our after-hours claim reporting. We apologize that you had difficulty connecting with someone, and we will be looking into that. The number on your insurance card for our after-hours claim reporting is legitimate, however, the call center may have limited information, and so may need to ask some questions in order to get a claim started.Review fromLeAnn B
Date: 11/20/2024
1 starLeAnn B
Date: 11/20/2024
Their billing mistakes caused them to unjustly put us in the category of failing to pay our home insurance when what really happened, is they took that payment and paid our canceled car insurance. Then when our home insurance skyrocketed we switched to another company with a one day gap. One week ago I received a bill for $127 saying it was past due and today I got a notice from a collection agency. We get paid every two weeks and I was planning on paying them tomorrow on pay day. This is unorganized on their end and harassing in nature. We would have paid the $127 had we known we owed that but had not received a bill until last week.Auto-Owners Insurance Group
Date: 11/26/2024
We’re sorry to hear that you had a negative experience. We take our customer service very seriously. We’d like to discuss your experience in detail. Please contact us at 1-800-288-8740 and ask for a supervisor or manager.Review fromJustin B
Date: 10/23/2024
1 starJustin B
Date: 10/23/2024
I switched to Auto Owners car insurance in March 2024. I paid my annual premium in full $3800 to take advantage of the discount and have piece of mind of not having a monthly payment. In October 2024 I received a letter in the mail that my insurance was cancelled. They refunded me $171 dollars and that was it. I received the letter for the cancelation on October 18th that the policy was cancelled effective October 3rd. I called the insurance company and they told me they sent 3 notifications that I owed over $2600 more because I changed cars, removing a 2015 Genesis G80 and replacing with a 2018 INFINITI Q60. I didn't receive any mail from them, no email, no phone calls. I called my broker to find out what happened and they said they didn't receive any notification either. My broker went back to the underwriter and they said they would not make any effort to correct the mistake. No tickets, no accidents, no gaps in insurance or missed payments ever. Auto Owners is absolute trash. Don't get this insurance because any savings you think you're getting will be followed by drama, terrible communication and trash customer service. You will regret it, guaranteed!!Auto-Owners Insurance Group
Date: 10/29/2024
Thank you for your correspondence regarding this case. Please see our response below. The policyholder’s concern is with the non-payment cancellation of their annual full-pay policy. After the initial policy payment was made, 2 additional vehicle policy changes were completed that changed the premium owed for this policy (Effective April 25, 2024 and May 3, 2024). The initial bill statement was sent to the policyholder on May 28, 2024, with follow-up statements sent June 24, 2024 and July 25, 2024. Due to the payment not being received, a cancellation notice was sent to the policyholder on August 26, 2024 advising that the policy would be cancelled if payment was not received by October 3, 2024. On October 9, 2024 the above policy was cancelled for non-payment effective October 3, 2024. All billing statements and policy materials were mailed to the address on file. USPS Mailing is not the only option for policy communication. We offer paperless email communication if that option is selected. We also have an option for the insured to enroll in the Auto-Owners Customer Center application. This option allows the insured to monitor billing, and access the policy information at any time. I hope this letter satisfies any concerns regarding the cancellation of the above policy. Thank you, Auto-Owners Insurance CompanyReview fromLoretta W
Date: 10/18/2024
1 starLoretta W
Date: 10/18/2024
I’d you have an accident, be prepared to have your vehicle to only be fixed partially. I was in an accident and filed a claim on my insurance with Auto owners insurance. They only approved a partial fix on the damage. Debris hit my car higher than I thought it should have. They fixed under the car, but they did not fix the body damage and would not approve for it to be fixed. They have told me that I can file another claim and pay an additional deductible in order to get it fixed even though it was the same accident.Auto-Owners Insurance Group
Date: 10/22/2024
Thank you for the opportunity to respond to ****** review. We have contacted Loretta to discuss the concerns, and have requested additional information in order to reevaluate the claim.Review fromNoel W
Date: 10/17/2024
1 starNoel W
Date: 10/17/2024
Would have given them no stars if that was an option. About $10,000.00 worth of damages (maybe more) and they sent me a check for $2600.00. Would never recommend.Auto-Owners Insurance Group
Date: 10/22/2024
We appreciate the opportunity to respond to our insureds concerns. Certain water damage that occurs over time may not be covered. We have referred this matter to the local claim branch to review and contact our insured to discuss.
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