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Business Profile

Dental Services

Great Expressions Dental Centers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Services.

This business has 1 alert

Complaints

This profile includes complaints for Great Expressions Dental Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Great Expressions Dental Centers has 409 locations, listed below.

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    Customer Complaints Summary

    • 234 total complaints in the last 3 years.
    • 62 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/21/2022

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had Great Expressions (GE) redo a bridge that I had for decades. Before the work started on March 25 I paid GE $1,460.50 and on April 14 I paid $885.70. So in total, I paid GE $2,346.20. When GE submitted my claim, they did not code it correctly. They coded it as if they ADDED TWO CROWNS or teeth WHEN THEY WERE ****** THERE! Because of the incorrect coding, my insurance Cigna did not pay anything towards the claim. I had to visit GE on a couple of times to get it straightened out. I then had to talk with ***** to make sure they would pay something. Cigna did pay GE $1,141.20. My responsibility for the work should have been $2,208.80 (of the contracted price that GE had made with *****). But as you can see, I had already paid GE $2,346.20. Therefore, GE owed me that difference of $137.40! On September 15 GE sent me a refund check for $85. 20 only. I want my full credit of $137.40! GE still owes me $52.20. I want my full refund. I have discussed this matter with *********************. She agrees with me, but says that I MAY GET ANOTHER REFUND LATER!?! I don't know what that means. I have spent so much of my time talking to GE people. I have visited their office on many occasions.

    • Initial Complaint

      Date:08/22/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I scheduled an appointment for my children with this business and took the day off to take my daughter. I called to confirm and to get the location and was told there was no appointment. I informed the lady that I received a confirmation email with the appointment time and details and she told me it did not matter and treated me like a liar and a fool. How is it that I scheduled for both my children but she claimed to only have one appointment in the system? Where did all my son's personal info go? I have proof of both appointment confirmations. This was totally unprofessional and unacceptable. She was not helpful and my day/time was waisted. I am livid.

    Great Expressions Dental Centers is NOT a BBB Accredited Business.

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