Complaints

This profile includes complaints for TV Weekly Magazine's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

TV Weekly Magazine has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  TV Weekly Magazine

  213 Park Dr Troy, MI 48083-2726

  
• 

  TV Weekly Magazine

  PO Box 37360 Boone, IA 50099-0360

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have misses 3 deliveries of TV weekly (2 weeks each). I have spoken to 5 different representatives who all tell me I will receive the next one that doesn't happen. They blame the post office and when I ask to speak to a supervisor they tell me one is not available or connect me and then the call is disconnected. I asked for a refund and then informed me there was a $14 fee for cancelling. I would like a full refund.

  

  Business Response

  Date: 11/28/2023

  ******,
  
  We're sorry to hear about your delivery issues! Per your request, your account has been cancelled and refunded. This refund includes 10 weeks of credit that have been applied through the year for misses in 2023, and per your difficulties, our standard $10.00 processing fee has been waived. A refund check for $67.35 should reach you at
  *******************************
  PO Box 1296
  ******, ** 11959
  in the next ***** business days.
  
  Kind regards,
  TVW Support

• Initial Complaint

  Date:08/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/17/2023 I received 2 weeks of the double issue for 7.30-8/12.As can be seen from the above, I received a double issue with final date 5 days before the date received. Please determine the difficulty and debit my account for worthless issues.

  

  Business Response

  Date: 12/13/2023

  Your 07/30 book has been flagged as a late delivery and your account has been credited with an additional two weeks of coverage, extending your subscription expiration date to 02/08/25.

  When a missed or late delivery is recorded in our system, the associated TVW account is atomically credited with two additional weeks of coverage.

   

  We're not showing that you ever reached out to us directly regarding this late issue.

  To contact our support team directly, you can reach our team by phone at ************, or you can file miss reports on your account by logging in at www.tvweeklyhelp.com.

   

  Regards,

  ************

  TVW Support
  

   

   

• Initial Complaint

  Date:07/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My TV Guide magazines are not being delivered.

  

  Business Response

  Date: 11/28/2023

  Please strike this complaint from our record. We are TV Weekly Magazine. TV Guide is a separate publication, managed by a separate organization. This person is not in our records and not a subscriber to TV Weekly. We are not able to provide assistance on TV Guide magazine subscriptions as again, TVG is not one of our publications.

• Initial Complaint

  Date:05/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This will seem like an unusual problem.. I am chemical sensitive to paper and ink.. I haven't had too much problem with the ** weekly over the years that I've had it but the past few months the paper and ink are so strong that I have to put it in two bags I can smell it still and when I pull it out to look at it it gets on my hands.. they may have changed recently their process of printing.. I'm sure I'm not the only one that's ever noticed this but it is really terrible..if it continues this way after my subscription next year I will probably have to find something else.. hopefully they could go back to what they were doing before.. this is a health issue for me and may also be for others

  

  Business Response

  Date: 05/16/2023

  Hi *****,
  
  Were sorry to hear about your difficulties with the print of the magazine!
  
  We reached out to our production team and they have confirmed that there have been no recent changes to the chemical composition of the materials we use.
  If you continue to struggle with the print version, for those who have an active subscription, we also have digital copies of our 3 national books available at www.tvweeklyhelp.com.While not a direct substitute for local listings, our national books provide general TV coverage as well as access to the same great article and puzzle content.
  
  Kind regards,
  
  ************

  Customer Answer

  Date: 05/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *************************

• Initial Complaint

  Date:02/16/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today is February 16, 2023 I contacted TV Weekly @ 9am EST @ ************- **************** Explained my check#*** for $31.74 cleared my bank on FEBRUARY 13, 2023.WHERE IS MY SUBSCRIPTION?**************** said they have no record of me or my check ?????TV Weekly said I would not be receiving any Subscription issues of the magazine ????I said I would file a complaint with BBB.

• Initial Complaint

  Date:02/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to change the delivery of my TV Weekly magazine from Sunday home delivery with my newspaper, to by U.S. Mail. To get some one to "chat" with me, I was forced to pay !.00 and then the man demanded another $26 to actually talk with him. I started this complaint immediately.Basically there is no way to actually contact a human being at TV Weekly and no way to address subscription problems. This is a very crappy way to do business.

  

  Business Response

  Date: 02/14/2023

  *******,

   

  We're very sorry to hear about your call difficulties, but it sounds like you were not speaking with our support department!

   

  Our Support team is available at ************ and is 100% free for customers to call. There are no charges to speak with a person and no charges for help resolving account issues. In fact, the only time our support team would process any kind of payment is if they were assisting a customer in placing an order for one of our publications.

   

  Per your comments, we've switched your subscription from newspaper delivery to **** delivery. As our 02/26 books are already in transit, your first mailed book will be the 03/12 book. To help with viewing in the interim, digital copies of our national books are available at www.tvweeklyhelp.com.

   

  Kind regards,

   

  ************
  

   

  
  

  Customer Answer

  Date: 02/15/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

  You have totally failed to address my very simple question: what is the telephone number for TV Weekly so that I may speak to a human being about changing my subscription.
  
  
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called TV Weekly 3 different times about the same issues I've read about in other complaints filed. In the last 4 months they have missed 6 issues being sent to me. ( Starting on Oct. 16, 2022 to Jan. 29, 2023 ) When you call, you get the same empty apologies and excuses with no resolution to the problem. I enjoy the magazine, but customer service is a disappointment !!!

  

  Business Response

  Date: 02/14/2023

  Hi ****,

   

  We're sorry to hear about your delivery trouble! Our records show 3 miss reports on file, 2 from December of '22, and one from our 01/29/23 book. Tracking data on the first two misses is no longer available, but our data for the 01/29 book shows it left our production facility on time and that it departed the **** sorting facility in ******************* as of 01/23, ** what should have been plenty of time for timely delivery. Unfortunately, the **** doesn't track the magazines beyond the regional facilities, so we have no additional info available.
  

   

  While we do everything we can to get the magazines to our customers smoothly and successfully, we simply don't control what happens to them after the magazines leave our production facility. This is why, when a miss is reported, we automatically credit 2 additional weeks of coverage to the impacted account. To further assist subscribers, we also have digital copies of our 3 national books available at www.tvweeklyhelp.com.

  Kind regards,

   

  ************
  

   

   

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct. 30, 2022, we responded to an ad from ** Weekly/** Guide (commonly owned but two separate publications) to receive a one-year subscription to ** Weekly plus a one-year subscription to ** Guide for $46.74. A check in that amount was sent (Check No. ****, deposited on 11/25/22). We recently started receiving ** Weekly but no ** Guide. We had a prior subscription to ** Guide which has now expired and there is no confirmation from ** Guide or ** Weekly of the offer to which we responded on Oct. 30. Our primary interest was in ** Guide, not in ** Weekly, and our preference would be for ** Guide if we had to choose between the two publications. However, ** Weekly/** Guide has failed to acknowledge the offer and has refused to send us the ** Guide magazine to which we subsccribed.

  

  Business Response

  Date: 02/14/2023

  *******,

   

  We're very sorry to hear your TV Guide subscription never started.

   

  Our records indicate that when your joint order was processed into our system on 11/22/22, the subscription to TV Guide was sent over to that publication with a request to start delivery.

   

  Aside from that start request, TV Guide is indeed run by a different organization, so we at TV Weekly don't have direct access to their operating system.

   

  Per our records, your order was cancelled and refunded in full via a call with our support team on 02/13. A check in the amount of $46.74 should reach you in the next ***** business days.

   

  Kind regards,

   

  ************
  

   

• Initial Complaint

  Date:01/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October I paid $50 for 1 year of weekly issues. They decided to go to bi monthly. That is not what I paid for.Nothing makes me more angry than a company s******* me and then insulting my intelligence by telling me they did me a favor.

  

  Business Response

  Date: 01/09/2023

  Mr. ******,
  
  We're sorry to hear you aren't a fan of the
  new bi-weekly publication layout! We've checked your account records
  and are not showing any history of you trying to get in touch or to
  cancel with us directly. If you ever need to reach our support team,
  please contact us by phone at ************.
  
  Per your
  comments and our standard cancellation policy, which allows for
  cancellation and a refund of all unsent issues, less our standard
  processing fee, the remainder of your subscription has been cancelled
  and refunded. As a courtesy, we've waived the cancellation fee to provide a
  full refund on all unsent issues.
  
  A refund check in the amount of $37.46 should reach you in the next 10-12 business days.
  
  Kind regards,
  
  **** **

  Customer Answer

  Date: 01/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18704779, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  
  I am not satisfied because my name is ******* ****** not Mr. ******. Hopefully the check will be made out to me. Bush league company. People should avoid them at all costs.
  

  Regards,
  
  
  
  ******* ******

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never did receive the new TV-Weekly for the dates: 12/18/22 to 12/24/22. Can this be delivered to me or sent via US Mail soon! Or otherwise, we have no TV Weekly guide to check-on scheduled TV shows for each day of the period listed.

  

  Business Response

  Date: 12/20/2022

  Hi *****,

   

  We've checked your account records and your subscription was actually inactive for the 12/18/22 issue.

   

  The newspaper indicated paper delivery of TVW will no longer be available at your location and so your subscription was switched over to **** delivery on 12/07.

   

  This change takes 10 full business days to process and can result in a brief gap in delivery service. During this gap, your account is not active and so no issues are deducted from your current balance. 

   

  You are set to resume delivery via the **** with our 12/25 book.

   

  To help with viewing in the interim, digital copies of our National books are available at www.tvweeklyhelp.com.

   

  To get in touch directly with our support team in the future, please call ************, or email at *********************************************.

   

  Kind regards,

   

  ************